My office made a big sandwich order to be picked up. One sandwich was not placed in the bag. When we called the store the "manager" was to busy to come to the phone. We asked for the sandwich to be delivered. They could not even refund our card until we called back at 3pm since it was a busy lunch hour. Very disappointed. read more

The best un-which I've ever had! This Jimmy John's was super clean, very fast, had a super friendly staff and was delicious. My husbands bread was still warm and I've never had such fresh veggies in a fast food sandwhich. read more

Jimmy John's - Super fresh veggies in my un-which. And it was jam packed!! - Sandwiches Near Me - Amarillo, Texas

Asked for no mayo on my sandwich and they put like 10 pounds of it on there anyway. Had to use a spoon to scrape it all off smh.

Fresh sandwiches, and friendly workers. Always willing to help. Decent pricing sides are lower than most. Come check us out and see for yourself. read more

Jimmy John's - Bottle drinks at jimmy johns - Sandwiches Near Me - Amarillo, Texas

One of your employees went on social media complaining about not being tipped.. tipping is an option and we do not have to tip anyone. To complain on social media to potential patrons is unprofessional. I want to say the girls name was dakotah or something. Not sure what store she works at or what she was wanting to accomplish .food is always amazing but customer service needs to be better read more

What a fantastic location! They opened bright and early and made sandwiches for us on a Sunday morning before we continued on our road trip!

Owner is very unprofessional and he one of his employees yelled at my 74 year old mom and accused her of hitting his car. Mom made a police report. She absolutely did not hit is car. read more

Very modern and clean restaurant. Ordered 6 sandwiches and all came out spot on. We like Jimmy Johns - can't go wrong. Of the 4 employees working the shift, I imagine 2 have some minor job challenges and I appreciate their service and Jimmy Johns for employing them. The service was fine. I had to clarify with the cashier as he misunderstood my statement on adding peppers, but he got it right in the end and was very thorough. I'd eat here again for sure. read more

I waited in the drive thru line for about 5 minutes. There was a car in front of me and their order had not been taken yet. I went inside hoping for faster service. There were 2 employees inside, and I waited in line for another 5 minutes. No one greeted me or took my order. Finally another female employee came out of the restroom and saw me but did not bother to greet me. Another man, I'm assuming the manager, came out but he was dressed in a regular t-shirt and jeans, very unprofessional. He was behind the counter cutting deli meat. Finally, I asked for my order and one of the male employees handed it to me but did not say a word. I said thank you and was ignored once again. Very disappointed in the slow speed, poor customer service, and poor hygiene at this location. read more

This is a nice, new, clean store. Slowest service I have ever seen at Jimmy John's. Good sandwiches. This place needs a manager.

We have ordered Jimmy John's delivery for lunch off & on since they opened. The sandwiches are good. however customer services is an issue. We order drinks with our sandwiches & more often then not we have issues. Placed my order today & ordered 2 large un-sweet teas. We were delivered sweet teas. We are both diabetic so sweet tea is NOT an option. When I called to let them know they had got our order incorrect, I was asked by the manager what he could do to make it right. I told him that he could bring us the correct drinks. I was then informed that he could not send a driver out for ONLY two teas. I paid $4.50 for those drinks and he can't send a driver out to make it right??? We are approximately one mile away from this Jimmy John's. Seems like sub shops are becoming a dime a dozen around here & I will go elsewhere from now on. Looks like "not being able to send a driver out for only 2 drinks" cost you way more in the long run. ADDED - I will say that after leaving negative feedback on their website I have been contacted by the local business owner and a regional person. They are very sincere about wanting to fix this and keep my business. I am appreciative of their efforts and may reconsider future business dealings. read more

My dad and i love ordering here and probably do so once or twice a week. The service is always fast and the employees are friendly. However i can only give it three stars because about a third of the time i have food delivered they mess up my order. Never any one else in the family just mine. I don't understand how they do that because i order online and what i want is on the receipt. Maybe because we order later for dinner the employees just don't care to read or pay attention to the order. Great place to eat, but i'd suggest going inside the restaurant so you can see exactly what they're doing when they make your sandwich. read more

Super gross & overpriced. If you want a sandwich there are dozens of better options. I got a simple turkey sandwich, impossible to screw up you say, I thought so too. Every ingredient seemed either stale or wilted and the bread was not fresh at all. I've never been so disappointed; clearly they were having a bad night but you really only deserve one chance to get a sandwich correct. They deserve to fail: avoid at all cost! read more

I have ordered from jj on numerous occasions and they have hit it out of the park every time. The app allows me to customize my sandwich to my liking very easily. Delivery is wicked fast, and they have reasonable prices. read more

I've been to a few JJ throughout the US and have had an enjoyable experience every time. First time ordering delivery though and you would think they could get it right since its their claim to fame of being fast and getting it right. They forgot my tea. Driver said he'd go look in his car but never came back to tell me what the deal was. I had to call the store to find out. That was 20 mins ago and still no drink. Oh wait....I hear a knock on the door. Smh. read more

Stopped in today at downtown store, very friendly staff, very fresh sandwich. Store looks new. Thank you

Pls have your employees double check order for deliveries. What is the point to customize order? Then you don't follow through. Really I tip the driver. To find out someone forgot to add my mayo packets. Makes me not want to tip again. read more

Worst sandwich and even worst service! I promise you I will never eat here again! Very unfriendly kids working here, and sandwiches are terrible. Who's says people in Texas are friendly. Jimmy John's you STINK!!!!!!!! read more

The driver from this Jimmy Johns doesn't like to wash his hands! He had the nerve to ask me if I wanted him to wash his hands. What a dumb ass question?! Really? You just came from a delivery..Lord, know what you grabbed coming back...you put on your gloves and attempt to make my sandwhich.I think the h-e-double hockey stick your not! I was disgusted and mad. How about I go touch all the nasty door knobs go pick my nose then go make your sandwhich..yea..um. I think not! You would feel the same way.. I won't ever go back to this Jimmy Johns... I"m glad! read more

Sandwich and customer service was horrible! I suggest to try other locations. I've had better Jimmy Johns elsewhere.

They put ham on my friends sandwich Instead of roast beef and drenched it in mayo and I would recommend getting light mayo and not going through the drive thru read more

Freaky fast? Not this location. I enjoy the subs but the service isn't what it should be.

Had the JJ ,awesome huge sandwhich stuffed with meat ,perfect sandwich all ways made perfect.

16 inch giant finally a reasonable priced good sandwich ,Don't sleep on freaky fast good sandwiches. It hit the spot.

Both Jimmy Johns locations are under new Ownership (as of August) and you can tell. Bread is fresh and service awesome. If you have an issue just talk to them, they are always willing to make it right. read more

Not so, "Freaky Fast," hopefully they didn't get their slogan from this restaurant because it is far from that. It always seems like there are only two workers at a time no matter if you go through the drive thru or dine in. All of the sandwiches I've had have been quality, but they have staff issues. read more

Not so freaky fast on my app order last night. I love JJ's but will not be ordering or going to this one ever again! I ordered on the app, got my confirmation email a minute later at 7:16 pm. At 7:45 pm I called. They said give it another 5-10 minutes. I called back at 7:55 pm and was told how many deliveries and stops the person had to make before me. Really? Why excuses? Final call was at 8:08 pm and told them to cancel my order. Lady says but she is on her way to you now....sure she was!!! I could have walked there and been back home in 52-53 minutes! I will drive all the way across town to order at the other one since that will be faster service! Oh and I called my card company to make sure the charge would be blocked...the guy says it shows a pending charge made at 7:16 pm and one at 8:09 pm. TWO?? He said to call back in 48 hours and they would remove "them" for me, but he couldn't do anything while they were pending. read more

Freaky Fast? No way... Slowest sandwich shop in town. On average 5-10 minute wait every time I go there - for just one sandwich. Other locations I've been to around the country have your items ready in 1-2 minutes. read more

We have been ordering Jimmy John's delivery off and on since they opened. Yes, the food is great, however they cannot seem to get the drinks right. Either our tea has no ice or it is sweet rather than the unsweet we order. We are only a mile away, (3 of us are diabetic and cannot have sweet tea), when we called to ask for a change we were told they could not send a delivery driver out for just drinks. Well we cannot leave either or we would not have asked for delivery! There are two other good sandwich shops around us, we will going there from now on. read more