I actually though, wow, this was life syncing-up. my phsysio therapist is nearby, l love horses -…read moreneed a haircut, all good. wrong - stylist likely thought, "old lady, who cares?" Never listened to me, I wanted about three inches trimmed and got a hatchet job. May this stylists grow old and never be treated like she doesn't matter.

I've been going to Ponytails and Horseshoes for well over 10 years now. All the staff is incredibly…read morewelcoming and the salon is a relaxing and warm place to go. I have seen several stylists over the years and have always been incredibly happy with the results. Love PoHo!!!

Don't book me for an appointment at 5:30 and it's now 6 and I'm still f'in waiting!! This is just…read moreridiculous

This was a very odd experience for me, and I've really struggled with how to review it…read more I've been looking for a salon close to home - when I saw one of the stylists from this salon post a promo on one of my neighbourhood facebook pages. The deal was amazing - $100 for a cut and colour. There were two stylists specifically named in the post, so it was unclear if everyone was offering this deal or just the two named. I called the salon and the person on the other end of the phone wasn't really interested in listening to me. I had to repeat myself a few times and clarify what I was saying. He booked me with somebody else, so I asked him to confirm if everyone was participating in the promotion, he said "I think so". I confirmed the booking, but was left feeling uneasy. I decided to reach out directly to the stylist who made the post to ask if everyone was offering the promo, or just the two of them. She didn't answer that question, but did move me to her. Ok great - it was confusing, but I was excited to be booked in. I was going for a solid colour and a trim. She was excited with what I wanted, but suggested a couple of "money pieces" at the front, which she would lighten and then use a toner on to "pop". She was so excited, so I said go for it! The stylist I saw seems to know what he's doing. The end result was really nice, HOWEVER - the process itself was confusing and frustrating. She worked soooo slowly as she applied the colour. I'm not sure if she was hungover, or not feeling well or what, but I swear to god, it almost seemed like she was falling asleep a few times. She also was incredibly rough as she worked. She used a foil board to apply the lightener around my face, but she kept pushing it into my forehead and moving it around - I'm surprised I didn't end up with bruises. She was also constantly removing dye from my face (not just near my hairline, but also from my cheek, my eyebrow, and near my mouth somehow), and her glove made contact with my lip more than once (they ask you to remove your mask once you're in the chair). At one point, she admitted that she had forgotten what she was doing in respect to the "money pieces", and had wasted time trying to "perfect the blonde", when we were in fact actually adding colour to them, not leaving them blonde. In the end, my 2 hour appointment took 3 hours. The "money pieces" don't really look any different than the rest of my hair, unless in very specific light and were a waste of time in my opinion. And we didn't even have time for the trim because her next client had to wait while we finished. Other stylists offered to step in to help her catch up, but she was reluctant to let them. Here's the kicker - While the price was good and the colour turned out nice, once I got to my car I discovered that there were GLOBS of purple dye in my ears. I'll post some pictures, but it's hard to see - there was a lot of dye in there. 2 stars because the salon is clean and the colour turned out nice enough, but I won't be back. The whole experience was just weird. **EDIT TO ADD**: Kudos to the owner, Kelly for reaching out to me and apologizing for my experience. He did offer to do my trim for free as well, but I really don't want to go back there and risk running into the original stylist. Also - within 3 weeks of my appointment, my hair has faded into a pretty disappointing brassy colour. Nothing like the photos I posted at all.

Natalia has been doing my colour and cut for over three years. She is knowledgeable and…read moretrustworthy, The first time she coloured my hair, it was perfect, and still is. I am always happy with her professional styling. As for the salon, JoAnna, the manager, makes the salon warm and welcoming. She has created a modern style decor, very clean and tidy. The atmosphere is inclusive.

Terrible. Went in for an ombré and the stylist parted my hair into two sections and only dyed the…read moreTOP half of my hair without telling me. She also didn't even dye my bangs. Still paid full price. Her name was Iryna I think. The place was clean and very quiet though. I have wavy dark hair with bangs. Biggest regret was going to Fresh & co salons on Windermere way.

I am nervous trying new salons. But I needed a change so I decided to change everything, new salon,…read morenew stylist. I booked an appointment with no idea who I might get. My stylist is Amber. She listens to what you say, gives great tips and ideas. And is the sweetest person ever. I often love my cut the minute I leave, but will hate it when I try to recreate the pro look at home. She gave me the steps on how to get it done. I haven't had someone help me so much before. I am not the kind of human who does much with their hair, mostly for lack of ability. I has been a month since I was there and not once have I had any regrets. The salon is easy to get too from 156 street. There is ample parking. Friendly staff all around. There was a candy bar when you walk in, you already stole my heart! I really love online appointment booking because my schedule is a little nuts so being able to search for option without having to go back and forth via text messages or over the phone is a major plus for me. I am excited to go back!

Talk about total redemption! I got a call several weeks ago from the owner of KoKo, wanting to…read moretouch base with me about my review. Now, my pervious review wasn't terrible; there was a lot that I liked about the salon. He felt, however, that they could do better. He was right. First, he told me that the stylist that did my hair for my first visit was no longer with them due to the quality of her work. I also found out that I never received their customary follow up call, even though it had been marked down that I had. To get me to give them another go, and to restore my confidence in the salon, he offered a cut and style on the house. I already had a cut and style booked for that weekend, as I was going to a wedding, but I assured him I would get in touch for anything I needed in the future. Lo and behold, the appointment I had fell through, and not only did he manage to squeeze me in on short notice, he came in early to make sure he could help me out. Aside from going above and beyond to make sure I was happy with my salon experience, I am in love with my cut. Roshan listened to me and made suggestions, and I can honestly say I haven't been this happy with my hair in years. He actually took the time to explain what he saw as problem areas in my hair and talked about what he was going to do to fix the issues. I got many complements on my hair, and that hasn't happened since my wedding. Bottom line: I am so happy to have found a business that will go out of the way to fix things that have gone wrong, and I will be back.

Went in for my first post-covid haircut. Just shampoo and cutting to add some layers, nothing…read morefancy. Staff was very friendly and asked for feedback a few different times. When I brought up some issues with my hair they suggested some products, but were not too pushy about getting me to buy their products. I bought one thing, and I did not ask for a breakdown, shampoo, conditioning, cut and styling for long hair was probably around $80-90. If you leave a nice review, they will give a 10% discount on products. I was also told they do free touch ups and trimming for bangs, so that will come in handy in a week or two.

Not your standard vanilla salon!…read more Not that they won't do vanilla....there is nothing wrong with vanilla. I'm vanilla. I'm not a very exciting hair customer. This place is so much more because of the staff. So the store front caught my attention initially. It is off 104 Ave. Great locale. Parking can be found easily across the street in the Harveys and Best Buy parking lot (street parking is a pain and the Dennys parking lot is iffy. Not sure if they tow?) The building itself looks like a historic brick build. The salon is a glass house. So much natural light! It can get quite warm on a sunny day. And shockingly, that much natural light can make every blemish on your face come to bite you. The lobby has your standard fare - tea, coffee, water upon arrival. Grest smelling soap and warm towels in the unisex bathroom. Updated and modern furniture. Skincare and haircare lines are promoted and beautifully displayed. But man, it's all about the people that work there! They represent style! Blue hair, purple hair, dreads, braids, shaved, tattoos, piercings....and skill. I've gone to the salon with and without a beauty agenda. I've seen 3 different stylists. They've nailed my vanilla look. I walk out of there bouncing. Things to know: Make an appointment. You can just show up, but you might not get in. Check in with Yelp upon arrival! You will get a 10% discount that you can apply to your visit.

Thank you Olivia for a most excellent hair cut, colour and highlights!!…read moreYou have a very good eye for colour and are a lovely human being!!

I started going to see Colinne when my purple hair needed a refresher. I've found that if you want…read morereally stellar, bright, mermaid/unicorn hair, it's hard to pin down someone (or even a salon) who can do a great job. Mantra is that place. It doesn't matter what colour you want, they can do it, and your hair will be left un-fried, too. I went straight from purple to teal, and while the process was long and gruelling, my hair was totally fine at the end of it. Colinne knows what she's doing. Her staff are all lovely, the salon is bright and a totally friendly place to be. New places and new people are not my favourite things, having social anxiety, but I feel fine here. It's an Aveda salon, so you know he products and colours are top notch, and their environmental certification is off the charts. I think they even recycle hair clippings! I don't have to drive all the way to Fort Saskatchewan to get my hair done, but when you find quality, you travel to get it.

I'm very happy to have such a nice salon in St. Albert!…read moreFirstly, the decor is fabulous. The salon looks immaculate and modern. I came in to see Jill by referral, and what a fabulous referral it was. She seemed to completely understand my hair without me having to explain anything to her. She managed to cut off a substantial amount of split ends (I went far too long in between trims) without it even looking much shorter. She is probably the first hairdresser I've ever met who has actually convinced me to keep up with my regular trims.

A beautiful salon to walk into. Has a great first impression. That staff all seem friendly and…read moreprofessional. I enjoyed a shampoo and blow out this morning leaving me feeling pampered and beautiful. My stylist was sweet, beautiful and very good at what she does.

Terrible haircut. Joanna the owner, that I believe that is the manager don't know how to deal with…read morepeople.They didst do their job well but is my fault because I didn't go early to fix it. Imagine a owner-manager telling you that this hairdresser was not really good cutting hair. Is that a joke Frustating

Excellent service from start to finish. My stylist was professional, attentive, and highly skilled…read more They took the time to understand my preferences and offered helpful suggestions. The final result was flawless, and I couldn't be happier. Highly recommend Rafailia!