This is a recent addition to Kingsway and I'll say that it looks impressive but like many things looks can be deceiving. I was browsing and reading the ingredients (as I need to do since I have extremely sensitive skin) and an employee dove at a drawer at my shin and started opening it saying, "Sorry, I have to get in here." Not "excuse me" or anything. So I walked to a totally different part of the store. The other chick working there did the exact same thing! How does that saying go...fool me once shame on you, fool me twice shame on me...something like that. When the first clerk approached me and asked in the same, rude tone of voice if she could help me, I said no and walked out. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Edmonton, Alberta

I love make up and M·A·C has a few items that I can't live without. I will always go back there for the concealer, for me it's the best and nothing really compares. Today I went in because my empties had mounted up and I had five concealer tubes, and an empty bronzer so I could finally claim my free item. Did you know that? Return six M·A·C primary packaging containers and you get a free lipstick or eyeshadow! SCORE! I opted for a nice eyeshadow, after talking to the sales consultant who advised I could use this one as a block color or build into a smokey eye and it's the perfect size for traveling. She really cared about what I was choosing and it was a freebie. That's good customer service. This is a small store but there is so much in there and even on a quiet afternoon you'll need to wait about five mins for a sales person to be with you. I guess that's why I give this store 4, the make up itself is awesome, the service is great... you just need to wait your turn. read more

MAC Cosmetics - They have a lipstick promo on at the moment: buy 2 get 1 free! - Cosmetics & Beauty Supply Near Me - Edmonton, Alberta

MAC cosmetics are my favourite! I started wearing them a number of years ago and have been impressed with them ever since. Part of what I like about the eye shadows is they don't clump up into the crease of your eye and they actually stay put all day long without losing their colour intensity. MAC mascara is OK but until they get a mineral one I'll stick with L'Oreal. But their loose and pressed powders are great for the same reason as the eye shadows. I have had nothing but helpful service every time I've gone in. And, the staff has certainly been johnny-on-the-spot when it comes to make-up application. MAC provides a free lipstick or lip gloss when you bring back 5 (or is it 6) empty MAC containers. Yup, they're holding up a good corporate image and it helps keep me coming back. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Edmonton, Alberta

When I go to a MAC store or a MAC retailor in the USA, I am treated like the runway beauty queen of the store. The staff are courteous and helpful, they even used other MAC product I already owned with the new products I purchased to let me see the overall appearance of the makeup. When I go to the MAC store at Kingsway I feel like I am nothing more then an inconvenience to the entire staff. Gratefully I travel to the US regularly and have access to the USA stores cause the store here is no where I ever want to return to. Customer service is your industry, sadly this store needs a total reeducation on it. read more

Probably one of my favorite makeup brands. MAC carries a variety of makeup products which are long lasting and intensely pigmented. New collections are released every few months. Bring back 6 empty product containers and get a lipstick (or eyeshadow, I think) for free. As for the store, it's neatly organized and you can try all the products. I received help when I wanted it and was left alone when I didn't. Employees are always very nice. read more

I am a Hairstylist by trade but like to pick up my smaller brushes and dabble with MAC on my clients. I have been going to MAC kingsway for about 3 years give or take and they never let me down with my own personal needs for skincare and make up application tips for any occasion coming up. The ladies at this location are so helpful even giving me full instructions on a face diagram with the shades i use. Knowing the expertise and true kindness of this place i always recommend this place to my clients for Weddings and night outs .....etc read more

Upon my two horrible shopping experiences at this Kingsway store many years ago, obviously I didn't learn my lesson. Also it is painfully obvious that the beautiful self-important staff members still think they couldn't be bothered with basic questions by customers such as "excuse me, could you tell me where your brow pencils are at? Thanks." The beautiful sales lady lifted her precious finger and pointed. lol as I said, couldnt be bothered with one single syllabal. And shame on me for being naive hoping maybe the services have improved. It turns out same great product, but same old horrible asinine--hole. I visit kingsway mall all the time. Each time when I walk by the MAC store while looking into its beautiful transparent glass walls, I could almost see another oblivious random customer becoming the victim of the sales lady's hollier-than-thou attitude. How dare we average ugly looking people bother you with boring questions such as which shade of lipstick is good or which foundation is flattering yellow undertone?! LOL oh that's right, that is called YOUR JOB. Get over yourselves. I am ordering my MAC stuff online now=) read more

I recently went to a formal evening event so along with getting my hair done (see my Marvel College review) I decided to splurge and have my make up professionally done too. I am not a big make-up person. I don't wear any on a daily basis and don't like the feeling of too much on my face. I am very impressed with the quality of product that MAC sells. I own very little make up but it is all MAC brand as it feels light on my face and stays on for a long period of time without needing touch ups. So if I were rating the product I would give it 4 stars. However I am rating this store on my makeover experience. I have never been to the MAC in Kingsway and the first thing I will note is the location - it is right next to the food court so it gets lots of traffic. This is a good thing for the store in general but not so good when you are having your make up done because you can be interrupted several times and the makeup artist can be easily distracted. Also because it was so busy I had to wait; even though I was on time for my scheduled appointment, the artist was helping someone else, and I had to wait an additional 15 minutes. Once I sat down and we started I was happy that the artist was attentive - first we talked about what I was wearing for the night and she suggested some colors to bring out the green in my eyes. Then as we went on she always checked if I liked what she was doing and asked if I had other suggestions or ideas. But sometimes the attentiveness was a detriment as she would check if I like the way my eye would look half way through applying the eye shadow - I wasn't able to appreciate the whole affect so I found it difficult to provide feedback. Another thing that I will say is that she was clearly a sales person; as with every product she used on my face felt like I was in my own personal commercial as she would push the product hard with the benefits of why I would need it. Overall I enjoyed the experience and was happy with the result but felt pressured into purchasing items that I didn't need or want. read more

Makeup stores make me think of candy stores for adults, with all the colours and bright lights - all the little goodies just begging you to try them and take them home. This store is no exception, very nicely organized and appealing. I've been there perhaps six times, each time it's busy which results in interruptions when you're consulting a sales person, but they handle it well for the most part. The product is good - eye colours are well pigmented and have decent staying power. There's a good range of blushes and I appreciated they can go on lightly without any clown effects. I've not tried their foundations. Interesting to note is that two other makeup stores have both referred me to MAC for their eyelash adhesive DUO rather than their own brands. I love using their cream shadows (the little tubes) as a base for other shadows, and they helped me track down a discontinued colour I yearned to get. Although I've found the staff friendly, I've not yet experienced having one who seemed really knowledgeable or creative when I'm choosing coordinating shades - maybe I have just always gotten a newer employee or something. I like hearing new ideas and just felt that part was a bit lacking. That fifth star is reserved for another location store where every employee seems like a real MUA - I'll review them separately. read more

I've shopped at MACs all over the world and their quality and variety of products are always impressive and standard for all their locations. What made this store stand out for me was their staff. I'm surprised that there were reviews saying their staff weren't friendly because I've had amazing customer service at this location. I have allergies and had to inquire on ingredients for multiple products. The staff took the time to look up every product for me and even gave me samples to make sure I wouldn't have a reaction to it before I got it. I ended up walking out with Purchases I felt extremely confident with. I had also been trying on a lot of products that day and the staff were nice enough to let me know that I had some lip colour on my teeth. It's always good to be told so you can fix it than have to walk around shopping all day with lip stick stained teeth! Definitely check out this MACs if you are looking for some high end make up :) read more

If I could give MAC three and a half, I would. I've had both amazing and terrible service at this store. The good outweighs the bad, however. I had a bad reaction to a lipstick that had way too much castor oil in it, and they let me bring it back and tried their best to find me something else that would work. I love their blushers, and have several that are staples in my train case. I'm also a fan of the lipglass and lipliners. The store is always bright, clean and well organized, and the specialty collections they come out with are always a lot of fun. I regret not getting a few of the wonder woman goodies. I had one of the girls do my eyes for St. Patties this year, and she did a stellar job of not only my makeup, but making sure I could recreate what she had done at home. read more

Every time I go to the Mac at Kingsway I feel like im inconviencing the staff. This last time I went I felt extremely awkward because it was obvious there was a dispute between 2 of the employees. There was black female employee making remarks to a white female employee while she was helping me and even purposely pushed her while she was grabbing my lipstick for me. It was extremely unprofessional and made both my husband and I feel uncomfortable. They should not be hiring immature young girls to work at a Mac store. Never going there again. read more

I was at MAC today for the first time. Most of the girls working there were very nice and asked if I needed help, and left me alone when I said I was just browsing. I decided what I wanted to purchase, and a MAC employee named Stella asked me If I needed any help. I told her no, and she proceeded to follow me around the store like I was going to steal something. I aksed her about make up brushes, and she gave me prices and information, and when I decided to not purchase the brushes, she acted annoyed and talked down to me. At one point she even took a product out of my hand and put it back on the shelf, when I was still looking at it! I was so offened that I called the supervisor after I got home. I did make a purchase, and am very happy with it. The make-up is excellent, and reasonably priced, but this staff member ruined my day :( read more

Most of the staff that works in that particular branch is rude and snobby. I've been a loyal Mac customer for years now and Kingsway mall just happens to be close to my job otherwise I'd never go to that store. If they're busy they don't even acknowledge you nor let you know that they will be helping you shortly, but they will sure tell you if you're in the way without even excusing themselves. If they are not busy and you're lucky enough to get any assistance you can tell they're getting annoyed at you and your questions and try to push on you any product they possibly can. I don't go there anymore unless I know exactly what I go there for or need to pick up something from new collection that has already been sold out in other locations. I prefer Sephora upstairs where staff is sooooo much nicer. read more

Always great staff and help although this location could use more stock on items.

This is by far my favourite MAC location in the city. This location of MAC has never let me down. Straight when I walk in, even if it's busy, there's someone who is there to help. At the Southgate location I'm treated as a nuisance if I need help, but not here. Everyone is so nice and I get complimented on my makeup constantly. The first time I came to this location with my friend, my friend was debating buying an eyeshadow palette. The worker was so helpful and did an entire eye look on her for free! I am so happy that I am not discriminated for being a teenager. I used to have anxiety shopping at MAC because I would get eyeballed and treated with a snobby attitude. I'm so happy I can buy things other than online now that I've discovered this particular MAC store! If you are uncomfortable with shopping at MAC because of the service you receive, I strongly encourage you to shop at this location because they're amazing here. I live all the way on the south side of the city, and I still commute all the way to this location because it's that worth it to me. read more

COPY & PASTED IS A WRITTEN REPLY TO THE BETTER BUSINESS BUREAU ABOUT MY EXPERIENCE WITH THIS DISCUSTING, APPALLINGLY RUN BUSINESS. I PURCHASED ITEMS FOR WHICH THEY RUDELY, ABUSIVELY AND IGNORANTLY REFUSED SERVICE. The instructor was a very angry person and appeared to me, to have a severe mental health disorder of some kind, or perhaps just a major chemical unbalance that inhibited her in controlling her own emotions. EVERY SINGLE PERSON NO matter who they are have the right to be treated with respect and have their answers, answered in a kind and respectful manner EVEN if it appears like a complaint. The INSTRUCTOR SCREAMED at me and became very defensive when I pointed out that her voucher, CLEARLY stated gel nails and toes (as I'm sure you can ALSO SEE THIS ON THE VOUCHER SHOULD YOU CONTACT DEALFIND). There was another woman there at the time that also complained but was frightened by the overbearing, rude instructor. I am not sure whether this woman is a psychopath - or simply like a spoiled child, just wanting to get her way, STOMPING ALL OVER people aggresively, but this in NO WAY is professional and people like this should learn manners before getting hired anywhere. First off, I only asked the woman in a very calm (not disgruntled manner like she said) and she began RAISING HER VOICE at me and getting angry, I then told her, "FINE. I will use this voucher but then call Dealfind,to ask for a refund on the others I purchased as I am not receiving the services for which I paid and is clearly written on the voucher." She then LITERALLY SCREAMED at me and starting telling me to leave, telling me arrogantly, "LISTEN TO ME, I HAVE BEEN AN INSTRUCTOR HERE FOR FIVE YEARS AND I KNOW WHAT I'M TALKING ABOUT I DON'T PUT UP WITH ANYONE BEING RUDE AND DISRESPECTING ME". I said, REPEATEDLY to her, "Listen, thats fine, I'm not AT ALL being rude or disrespecting you, I just want the services for which I have paid for to be provided or my money refunded". The instructor then started SCREAMING AT ME TO LEAVE and I tried to calm her down, however, it was clear that the girl who was working on me, clearly felt uncomfortable at that point and was CLEARLY scared of this domineering overbearing instructor and no longer wanted to finish the job. There was an edge the moment I arrived in that spa, that EVERY SINGLE PERSON WORKING on her was uncomfortable with her, unhappy with the work surroundings and felt unable to challenge her or respond to anything she said. Now, DEALFIND has given me a refund for all of the vouchers I purchased, so that is fine, I was going to let this go. However, NOW, after this EXCEEDINGLY RUDE & UNTRUTHFUL email, not only am I not going to let this go, I'm going to blog, review and contact the local newspaper about my experience to make sure that EVERY SINGLE PERSON I CAN REACH GETS TO KNOW THE TRUTH ABOUT THIS SALON. THERE IS NEVER, EVER A REASON TO YELL AND SCREAM AND BE DISPRECTFUL TO A CLIENT, WHETHER OR NOT YOU AGREE WITH THEM OR NOT. AND ACTION SHOULD BE TAKEN AGAINST THAT INSTRUCTOR. PEOPLE LIKE THAT SHOULD NOT BE WORKING IN PLACES OF BUSINESS. After the instructor kicked me out, I went upstairs (where I had entered the salon) and went to speak with the other lady at the desk, the Instructor (of course being the manipulative and forceful person she was) followed me to get her two cents in. Anyway, I am completely discusted by this, and deserve a FORMAL APOLOGY for the way I was treated. If my needs are not met, you can be assured that the LOCAL SUN NEWSPAPER WILL BE GETTING WIND OF THIS. Everyone in business, will receive an unsatisfied customer at some point in business, they are expected in any other organization to deal with it politely rather than in an aggresive and abusive manner which I was treated. Thank you very much for your consideration and attention to this. read more

Went to the kingsway location today only because west Ed was to busy. Walked in and the girls working were all making fun of each other very "mean girl" style. Very intimidating to walk into. A girl asked me what I was looking for. She grabs it and takes it to the front. I pay and leave and get home (an hour and a half away) and she put the wrong item in my bag. So after being treated badly I also didn't get what I went there for? Never going back to kingsway read more

Booked an appt for my 14 year old daughter to have a makeup lesson. With her just starting to dabble in wearing make-up I want her to do it right and have the confidence to try new techniques, colours etc. When I booked the appt in person everyone In the store was so nice. So I left with a good feeling and was excited to bring her back for her appt. We showed up for her appt and things felt very different.. with a slight confusion as to appt time at the start and than disinterested staff. I talked to the lady that would be helping us and asked that she use an age appropriate amount of make up on her as she is only 14 as well as to help create a look wthat would b easy for my daughter to duplicate at home..and of course to explain to her as she went, what colours and shades would be best for her, techniques etc. Her response was pretty much to say that that was not what they did there. She was there to do my daughters makeup and that was it. I had to get pushy and ask her to at least tell her what you are doing as she was doing it. She seemed unimpressed but said she would try. I left and watched from the sitting area outside the store in the mall. This girl pretty much did her makeup in silence. I could see through the window there was little to no conversation and no level of excitement I would expect/hope. The other technicians were talking and laughing with thier clients. I know myself when I'm doing something I love there is an excitement. So obviously this is just a job to her... i couldnt see my daughters face from where i was sitting so i was not prepared for how she looked when i picked her up... and i was utterly shocked when i saw her and the amount of makeup on her face. she had so much powder on her face and it was the obvioulsy 2-3 shades lighter than her normal skin tone.. and it was packed on and it was really flaky..it did not speak well to the quality of your products.. her eyebrows were so dark and exaggerated...i tried to downplay it to spare my daughterds feelings but i know the technician could see the look of shock and horror on my face and my constant us of the word "wow" .. and not used in a good way.. the positves were that her lips were pink and glossy and looked really pretty and when we got to the till instead of just paying the 30.00 for the "lesson" we were able to use the 30.00 fee towards an item!!! its too bad we had this expereince cause i had budgeted to spend at least 250.00 there.. i spent my 30.00 and left.. i have booked an appt with merle norman and am hoping the experience is better!! read more