We were Super excited to visit Lush in West Edmonton Mall... my sister in law Just moved into her New Home and I could not wait to spoil her rotten!!!!!! I Knew what she has been looking for but once my mom got to the store on Monday, 8/7/2023, I knew we needed help and in Philadelphia and NJ lush stores the associates are Super pros and Experts. I'm not sure why this store was Different on our visit. Deeply disappointing and frustrating. I had lots of ideas and questions so I asked the 2 young ladies but they completely disregarded me and continued talking even when I said Excuse me and they just ignored me. I Hope they DONT work on commission, or Maybe they just make a salary and Do Not Care about customers or any kinds of Customer Service. My mind honestly was blown away. If I acted like this, I wouldn't have a job. I went further inside the store and stood in line at the register and the bubbly and kind Asian cashier answered my questions about anti aging and about their enchanted Eye cream! Half of my battle was done and so when I asked her to point me towards that area of this Wonderful enchanted Eye Cream, she did not respond with directions. She walked away to her associates who ignored me and then told me she was Off the clock and the girl who previously ignored me attempted to help me. Why was she blowing me off when she just Could have said pointed me in the direction of the cream instead of passing me off to someone who Clearly Did Not want to Help me. I'm so aggravated when I just wanted to buy gifts for someone who I love. I'm amazed that anyone is allowed to Treat customers or any other person like this. We WONT be back. Ever. I hope they can at least are train their workers. They may need a new job where they Do NOT EVER work with People. I can understand if it was a Ghetto-Hood-Rat place, but there are some really nice and high end stores. It's a pity that their associates have no clue how to demonstrate "Customer Service". I also see many great reviews but the 4&5 Star reviews show purchasing online or shopping self serve and not needing any associates Help. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - Edmonton, Alberta

This is for West Ed location. I have always loved their product. But today it was a nightmare. Customer service was beyond bad. I walked in with my 5 year old child. Two employees stopped me and told me she needs to wear a mask. I told them she is exempt and has a medical condition which she can't wear one. So they told me my 5 year old girl needs to wait outside of the store and I can go in and pick up my items. Who in their right mind would leave a child outside of the store?????? I got so mad and no I did not swore at them. I told them that I can't leave my child outside and for anyone just grab her. What is wrong with them. As I was walking away the two employees were laughing!!!! You might have good product but your service is below 0 !!!!!! 0 respect for mothers with kids. Never shop there again !!! read more

LUSH is a great stop for a treat for yourself or any girl in your life - Animal/Cruelty free products with an eco friendly vibe. Minimal packaging and loads of items made fresh weekly (word to the wise, give a gift card or buy a day or two before gifting because some items like the face masks have to be refrigerated and expire 30 days after purchase). Don't be shy to ask for demos or samples of things to make sure you find the product that is right for you. I appreciate that I never feel pressured by the staff to buy anything and always feel that they are able to answer any questions I may have. I do find the price point a bit high so I end up sticking with companies like Bath and Body Works for my day to day purchases even though I'd prefer the products here. It'd be nice if they had a weekly sale or at least it seems I never pop in when there's a sale. While I don't mind letting my husband steal some of my philosophy products from Sephora I don't want him using up half of one of my face washes in one fell swoop! Portions are small and prices are high - so plan accordingly to what's worth the bang for your buck :-) With names like chocolate cupcake for face masks, you may want to have a bite to eat before popping in or you're tummy will be growling in no time at all! See you soon Lush :-) read more

I absolutely love Lush bath bombs, jelly bombs, bath oils, bubble bars and lip exfoliate. I can easily loose an but floating around smelling and feeling all the different products. The staff are always very helpful and knowledgeable. I love that they are all hand made. Why only 4 stars not 5 you ask? Well just because I strongly believe they donor breed to be as expensive as they are. All of these environmental friendly and healthier producT choices needs to come down in price and more affordable for people so they can make better choices!! read more

Fun fun fun!!! I don't love The high pressure sales tactics. If you go on a Saturday around 7 PM it's super rockin' and you can shop freely without being bombarded by demonstrations. If you love demonstrations you'll love this place!!!! read more

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I don't really like Lush. I know that everyone in the world might disagree with me but I don't like it. First of all, the smell of Lush stores is atrocious. It's like the worst soap combined with the perfume you have ever smelled. That's Lush. I don't know how anyone can stand it! I had to hold my breath when I went in. I can't imagine how the staff smell at the end of the day. I will admit that they have some cool products but I would never be able to hold my breath long enough to buy any! I find the staff to be knowledgeable but at the same time, they have a bit of an attitude. They come across as believing that Lush is the gold standard of cosmetics and soaps. But it's not. I wouldn't recommend Lush to anyone I know. At least not anyone with a sense of smell. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - Edmonton, Alberta

Excellent products, knowledgeable staff that weren't pushy at all. Absolute top company that is 100% cruelty free! Natural products that really work! Can't really ask for more out of a company than you get out of Lush! Was happy to replenish my Gorgeous cream and my Veganese conditioner and am looking forward to using my new Ultrabland facial cleanser! read more

Lush Cosmetics - The best cruelty free company in Canada!! - Cosmetics & Beauty Supply Near Me - Edmonton, Alberta

I used to live near Whyte Avenue and was constantly contemplating a trip inside the store there but was always put off by the overwhelming smell that seemed to reach out all the way to the street. I was in the new larger West Ed location yesterday near the HMV though and they seemed to have dealt with alot of that issue. The smells of their products are still different from what I am used to but I take solace in the fact that most of this is due to them not using the same chemicals other stores do to achieve more traditional smells. The staff member working was very attentive and was kind enough to demo a few things for me. Not once did I feel pressured to buy something and the items she showed me ranged in price from $4.50-$16.00. I really appreciated that she was not trying to lead me to only the most expensive items available. I really recommend their lip tint,it is a bit smaller then the lip pots at The Body Shop but they offer bolder colors and the texture is really nice and light. Really the only thing that keeps this from being a five star review is the smell. It's not over powering in the store itself but I had put my bag in my purse and a day later I can still smell the foot scrub that I purchased and im now reluctant to bring the purse with me on ETS as I know some people have stomach and allergy issues from strong smells. Like all things in life different people like different things and I think Lush is a place worth trying at least once. read more

This Lush is a favorite store for me, I feel right at home when I go in. The staff often remember me, and always offer to try things on my arm, if I'm interested in a product. It's a little mini relaxation treatment during my day. There are nice gift sets here. I also really like the lack of packaging (environmentally friendly), which does cause the store to smell quite strong. Some people dislike this, but I like the scent of Lush products, so it doesn't bother me. I have used shampoo bars, body scrubs, face masks, bath bombs, bubble bars, soap, and deodorant from here. Their natural deodorants have helped my sensitive skin so much. I love all their products, with a passion. read more

I love LUSH. I love their packaging, I love their products, and I love their attitude. I recently splurged on a whole bunch of skin care products, and my skin has never looked better. I'm using Ultrabland as a makeup remover, Angels On Bareskin as my facial cleanser, Eau Roma toner, Imperialis or Vanishing Cream moisturizer (I alternate), Jackie Oates and the translucent powder (I forget the name). It has really helped my hormonal acne. I also on numerous shampoos, body washes, conditioners, and bath bombs. Totally worth the price. The ONLY con is that sometimes the sales associates can be pushy when I just want to shop in peace. Having worked in retail, I know they're only doing it to be helpful and I politely tell them I don't need help. They're just doing their jobs and that's fine by me :) No stars deducted for friendly customer service, as I'm sure other people find the SA's to be helpful. read more

I love lush. Let me repeat that for you, I LOVE LUSH. I enjoy most of their products and if you find you are not a fan of something, just bring it back! Before lush I had never found a brand that actually does what it says it's supposed to. Eye cream for wrinkles? Your wrinkles will visibly reduce. The products actually work, they are good for you and they are good for the environment. My only issue with lush is their stores. I hate the way they smell. I am not a fan of the way they present their products, it comes off cluttered and overwhelming. Sales associates are very hit and miss. You either get someone who is eager to help and knowledgeable or a stuck up princess. Is it worth the battle through the store for the products? EVERY. FREAKING. TIME. read more

What a fun store! I was sent there by a recommendation from a friend after she had used one of their bath bombs and she was absolutely delighted by the product. I did some research online and found some products I was interested in and made a shopping trip in to see if they measured up. I was greeted by a very friendly (and patient) staff member who went through my list and she demonstrated each item and was very knowledgeable about everything I asked about. One product was not in stock and she searched high and low until she actually found one for me. What wonderful customer service!! The store is bright and clean, products are easy to locate and readily available to sniff and touch. Staff is available to help but not 'in your face' hovering. It was a very enjoyable and fun experience. They have gift boxes available in all price ranges and products for men and women. So guys.. Don't be put off by all the girlie colors and stuff.. There is a guy section too! I highly recommend this little store. What a gem of a find! read more

Really enjoy going to THIS lush store! The staff is always very helpful, really nice and know a lot about what their selling. I have questions, they got answers. By far my favourite products are the Dark Angels scrub, New shampoo bar, and the Brazened honey face mask. All in all, all the lush stores in Edmonton carry all the same amazing stuff, but I go here for the great staff read more

Lush has some amazing products and they have greatly helped with my skin problems. I have found Ultrabland to be my favourite and it has been a great help to reduce my redness and balance out my overall skin tone. There are a few products from here that are staples for my beauty regime now and will continue to be. My only real problem with Lush is that the staff can be a bit too pushy and tend to talk down to customers. I find this makes me just want to grab my stuff and go rather than look around and try new stuff. This won't stop me from returning as I have found some amazing products that have helped with my skin... but I tend to avoid dealing with the staff as much as possible as they tend to put me off with their approach. read more

I'm a shower person, but when I walked past LUSH and saw all of those beautiful bath bombs displayed, I realized it wouldn't hurt to at least take one bath with a bomb.I did buy a glittery gold bath bomb- which I still haven't used yet- but I bought some hair products too. One of the employees there (Emily) really helped me out a lot. She was very friendly, professional, new about the background of the company and some of the products, especially products she had used. Thank you, Emily! As for the hair products I got, well, it was hit or miss. My hair is thick and very curly. The bar of hair soap that I got was great. It doesn't make me hair feel dry and stripped like regular shampoo. I thought my hair would absorb the entire bar, but it doesn't take that much to make my hair sudsy. As for the hair custard, I really, really wanted to like. It was great after I put it on my wet hair, but after using it three times, I had to stop using it. The hair custard irritated my scalp immensely. It's also a little sticky. I'm so glad that I only bought a small container. Despite that experience, I definitely would go back to LUSH and find other hair products that I like, such as conditioner. read more

I adore Lush! I first went there with my girlfriend, and was amazed by everything that they carry. While SOME people may be sensitive to the smell, I honestly think when you walk in you're enveloped by a wonderful fragrance. I recently bought some of their most popular face wash (Angels on Bare Skin) and it cleared my face up so fast, it's almost like magic. Their toothy tabs are refreshing, and work wonderfully. I'd definitely pick anything in Lush over any of the products you could find anywhere else, they're much better for your skin and just do a better job. The staff are all so friendly and helpful, I don't think I would know where to start when I walked into the store if it wasn't for them. I'd recommend Lush to everyone I know, and don't ever want to shop anywhere else if it's regarding anything to do with my skin, teeth, or baths. (Also, their perfume is wonderful! Try Karma. :) ) read more

The staff here are always ready to help the second I walk in. It's the main reason I return regularly. Very personable and always willing to show me what is new and what will work for my specific needs. read more

I was at WEM and thought I would pop in quickly for a couple items to replenish my stock. As I was looking for bath bombs, I told the girl I was also looking for a large tub of a cleanser. She said she would get it ready for me at the front. Returned, and said I can pick it up there when I was ready with my bath bombs. The girls at the register had no clue what I was talking about and that they would need to fill a jar for me. My bath bombs were bagged, my other items were bagged; meanwhile, the girl preparing my cleanser hadn't even opened it, yet...and then was asking me how much i wanted...I don't know the measurement...just fill the jar and let me get out of this madness called Christmas Rush!....she started asking me more...and I just walked away...got in my car...and drove to the Whyte Ave location.aaaaawwww zen. Product was packaged, bought a couple extra items because the store was not over filled with extra staff standing in the way of an already small store that was filled with customers. Go to the bigger and more competent stores like Whyte or Kingsway! read more