My hairstylist moved away..so I was faced with the dilemma of finding a new stylist and not just any stylist, a good one. I had heard about a new salon that just opened so I called Salon Front to find out who the stylists were and was told they were all formerly employed at Avanti and were now all Owner/Operators of Salon Front.
I thought that this would be a good thing because..I figured if you are working for yourself you would be more apt to do a better job and give a higher quality of customer service considering the outcome /profits benefit you, the Owner, not your employer.
That said, after a short phone consult in which I explained that I have long blonde, past the shoulder hair (which was in very good condition and healthy) and I wanted a master stylist, that I usually get foil highlights ; 1 blonde and 1 dark with a paint in between the foils color to hide my older hairs (aka gray..lol) and asked which stylist would best suit my needs? I was told that Kelly was the most experienced and did Khoury's colors, so I booked with Kelly.
At my 1st appt, I brought several photos of my hair and photos from magazines showing the exact color I wanted and asked her to do exactly as in the picture and to cut off 1-2 inches, NO MORE. I even asked " Do you understand what I am asking for ? She said oh yes, no problem, I understand what you want. I said " Great, go ahead then" To make a very long story short I left very unhappy. The color was definitely NOT what I had asked for and she cut off closer to 4 inches.
Stage 2 of the story: I had purchased some Groupons shorty after booking my 1st appt and could not get a refund for them so although I was unhappy I went back, for 2 reasons:
# 1 - I am a reasonable person and decided to give Kelly the benefit of the doubt because: I was a new client and she did not know my hair. Her scissor happiness I would discuss with her.
#2 - I did not want to waste the $70 I spent on Groupons.
So I went back. OMG visit # 2, I was appalled. Not only did she ruin my hair but the conversation was shocking. To my horror, it seemed that Kelly considers herself to be better than most people, that because she worked at Avanti, which was once a HOT salon to go to for the pathetic social climbing Status Snobs in Edmonton, she is above other people. NEWS FLASH..Avanti was hot 20 yrs ago and so what. I never went back to her, but because I was still stuck with Groupon #2 I went back but booked with another stylist, Melissa.
The day of my 1 st appointment I went through basically the same thing that I did with Kelly. Took pictures explained in detail what I wanted and was explicit when I said. I would like my blonde highlights a cool tone NOT WARM-NO GOLD- I want it to be COOL- NEUTRAL. Please color my hair my natural color: a level 5 BROWN; ash or neutral- NO RED, NO GOLD in the color please. Melissa argued with me over my color choice and told me I was wrong my hair is not a level 5. Seriously? Unbeknownst to her I used to be a hairstylist and I think I know what color my hair is! Anyway she colored my hair did my foils and even while sitting in the chair waiting for the color to develop I could tell that she did not do what I asked. I sat there for 4 agonizing hours awaiting my doom.
OMG, sure enough, I ended up with brassy blonde..UGLY UGLEEEE hair and my hair is fried. I had to go back again to try and get it fixed. When I walked in that day I could tell that Melissa was miffed. She wanted just to put a toner in my hair and be done with it. I know better and asked that she please redo it and be SUPER careful because she had damaged it so much already...get this..she said: oh well ya I don't know what happened Kelly did not record your color and I could not be bothered to take the time to do foils like other stylists so I just slice it out" are you frikin kiddin me? She charged me $250.00 to fry my hair. Are u nuts? I was obviously temporarily insane because I was stupid enough and paid it. In my defense I think I was in shock and was trying to hold back the tears at the cash register. My hair is ruined. Melissa knew I was upset and she knew she WRECKED my hair and did not even so much as apologize. To top it all off, all she really did was recommend that I spend another $90 on a good deep conditioner to help save my hair.
I understand what the other reviewer meant. Melissa had a wedding to go to on day 1 of my daymare; day 2 she double booked me with a client that she had previously cancelled on. Part of the reason why she left the bleach on my hair too long and she was going to the U2 concert that day, her focus was on her life not me!
I strongly believe that peoples pay should commensurate their skills and in this case it is $0.00. read more