DO NOT TAKE YOUR CAR HERE . they will create problems with your car that were not there to begin…read morewith . I brought a brand new car here for them to put on snow tires and now my new car has other issues that weren't there to begin with. Whatever you do DO NOT BRING YOUR CAR HERE !!!!

Whatever you do, do NOT take your car there for an inspection sticker! I took my mother-in-law's…read moreLexus SUV there on 11/11/23 for a sticker. Usual wait, then i was told the car failed inspection because "front wiper blades not clearing windshield", and "oil leaking on exhaust." The "advisor" was all ready to make me a service appointment to correct these, oh, and by the way, "we recommend new front brake pads and rotors. We can do those at the same time". Of course you can. I just started laughing, paid my $12.50 to get out of there, went to another, reputable garage, who inspected the car thoroughly, saw none of those issues, put the sticker on, and sent me on my way. Lesson learned. They use inspection appointments to create service $$$$

If I could give Harry J Smith 6 stars, I would. I shipped a 2005 land rover to Maine for my…read moredaughter to use. When it arrived on the truck the air suspension wouldn't work. My daughter knows nothing about cars. My daughter had left school for holiday break. I spoke to Randy at HJS. He couldn't have been nicer and more friendly. They went and got the keys from college security, inspected the car. Identified the problem (a low voltage problem, reset the sensor and re-delivered the car back to school. All in a day. Then I got the bill. $100? Are you kidding me? I love HJS. "Mainers" are wonderful people and really helped me out. Highly reputable and nice people. I highly recommend Harry J Smith. THANK YOU!!!!!

Great experience! They were really friendly and communicative about what they were going to do,…read moremaking sure I was in the loop. They seemed to have lots of time flexibility when I called in, and I was in and out within about 30 minutes! Again, super friendly, and very reasonable cost for the service I needed. Also PS to Colby students, they will come to campus and check your car in the lot/bring it down to their garage themselves if you need work done!

I hit a large deer with my Honda CRV. When asking around, about a good body shop, everyone…read morerecommended I take it to Conrad's. I was VERY pleased with the work they did. I would definitely go back there and I highly recommend them to anyone who needs body work done...thanks guys! Great job!

From the owner: How do I get an estimate? Some insurance companies want you to visit their drive-in claims center…read morebefore bringing your car to the collision repair center. You can do this, or you may leave your car at our location and ask the insurance company to inspect the car here. Do I need an appointment for an estimate? Walk-ins are welcome, although sometimes it is best to call ahead of time so we can advise you of the process. What do I need for a collision repair estimate? All you need is your car, insurance card, and contact information. What if my insurance company wants me to go to another shop? You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop. They may tell you they wont cover the work, but we have stood behind our repairs since 1985. Estimates may vary - why? Differences in collision repair estimates are common. A lower estimate may not include all necessary work. In the process of fixing the damage caused by the collision, additional auto body repair issues may be revealed. If your not sure why one estimate is different from the other please ask us. Which shop should I choose? a shop like Conrad's with state-of-the-art repair equipment and certified (ASE, I-Car) technicians. Should I accept the insurance check, and if I do, will additional work be covered? Yes. We will work with the insurance company on any supplements (work that is accident related) and will bill them directly if need be...

Extremely kind and welcoming family run business! Met my needs and very fairly priced. Highly…read morerecommend to anyone that needs an oil change or any kind of car service. They will treat you right. I will be back.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

Shady negotiations price kept changing. Thought I was purchasing new when I hooked up to Ford Pass…read moreday after purchase discovered had 4,000 miles. Bought vehicle for hauling camper full time for a couple years. Salesman sold me on bluecruise and sensors no need for tow mirrors will hook up to camper back camera. All false. All shut off when tow vehicle connected. Installed wrong tonneau cover 3 times last time was told "we have met our obligation ". They don't know the product they are selling.

I moved from Cambridge, MA where I did not need a car to Skowhegan where...you need a car. I…read morereviewed their site, scheduled an appointment and in the 30 yrs I've been buying cars, had the easiest, and most seamless process EVER! From Brody, who I initially talked to, to Manny who helped me through the process, to the Finance manager...who Im sorry I forgot his name but he was awesome to all the staff onsite, it was a 10 out of 10 experience! Everyone was friendly and welcoming, Manny was personable and efficient. I highly recommend, if you are looking for a car....go see these folks!

I bought 2026 tires from a dealership that did not sync with my used truck. The service was quick…read moreand professional. They also recommended to return in 24 hours to check lug nuts for safety. Greatly appreciate the service and kindness, I will definitely be returning to this store with other vehicles.

On Friday, April 24, I had a confirmed appointment for 11AM. I made the appointment online. I have…read morea copy of the confirmation printed out in front of me. When I arrived for the appointment, I was told that my appointment didn't show on the Waterville, Maine, computer. Therefore, they couldn't serve me, and I would have to make another appointment. Another person named Peggy had her appointment confirmed for that time. As far as I'm concerned, I should have been served because I was there, on time, and she was not. We both had appointments, the only difference being the computer entry. I did show the fellow the original email showing I had made the appointment, but at that time, I was a bit rattled and hadn't yet found the confirmation. The fellow did admit that he understood that I did have this appointment even though I didn't show him the actual confirmation. If he made a sincere apology for this problem, I certainly didn't hear it. I was simply to understand that the computer had made a mistake, and I was supposed to understand. I am a longtime customer of the Waterville Tire Warehouse, and hope to remain so. But I feel I should have at the very least received a sincere apology, and perhaps a coupon as compensation for my time lost. Generally, I would give Tire Warehouse an excellent rating, but this time they failed me and didn't respect the fact that my time is valuable too.

DO NOT GO HERE. They had good reviews so I thought it might be a good place as I moved from another…read morestate. They didn't do anything on my car, looked at it for 5 minutes, charged me 60 dollars. Quoted me way, wayyyy higher than the guy I used to go to. Literally over 500 dollars higher. They were also kind of rude to me on the phone. If you want to pay double for fixing your car... go here!!!

DO NOT GO HERE. Brought my car here and they had it for a few days, gave it back to me twice. Said…read morethey couldn't find parts anywhere, and I mean simple parts, as simple as a cap for the air pressure valve on a tire. Do they not know what a parts store is? Do they live in another universe? Went and picked my car up, car was in worse shape than when I dropped it off. Took parts off and didn't bother putting them back on, kept said parts. Was extremely rude. I don't know. Mind blown. Called MIDAS on college ave, they got it in next day, had it done within 2 hours. A TWO HOUR FIX, they couldn't achieve within 4 days. I Bad bad bad, wouldn't bring a pedal bike here.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.