I called just to hear their prices and make an appointment. I'm on the phone waiting to get greeted with a friendly " hello thank you for calling jiffy lube" nope all I got was a "yeah", I just ignored it and was very friendly asking their prices and he did tell me but I could hardly hear him he spoke too fast like if he thought I actually knew their prices. I asked politely to repeat himself and he did but with an attitude that made me not want to make an appointment with them but all I wanted to do was talk it over with my boyfriend and call them back but when I said "thank you very much for your time" he just hung up with no good bye. I was going to tell him I will call back but after that jiffy lube just lost a customer due to lack of manners and telephone etiquette where you draw in your customer. read more

Drew and his crew were very pleasant! Service was quick and Drew was as very nice explained everything and was not all about the pushy up-sale! Great customer service! read more

Last 2 times I went. Over hour in a half wait. More expensive than any other place, including dealership. They had new person working on my car. They almost put wrong oil in my car. Lots of customers were complaining about poor service. One employee told me they got a pay cut and dont realy care and there business is failing. I dont want to over pay and risk blowing up my car. Run dont walk from this place!! read more

BEWARE of getting scammed. Came here to get my car looked at and they tried to tell me there was something wrong with my battery and alternator. They tried to charge me 500 for alternator. I decided to take my car to the dealership and when I brought it in they told me there was nothing wrong with my car. This place tries to scam. Never bringing my car in to any jiffy lube again. Should have known better after them being in the news for fraud. I will be reporting them. read more

I was visiting from Los Angeles and my oil change was almost due so I decided to go here for an oil change. I paid around $90 for the synthetic blend oil change which is good for atleat 5k miles. After 1k miles my oil maintenance light came on and my local repair shop said and showed me that the oil (which was pitch black) and filter wasn't changed. I contacted the shop and they insisted that the service was done.... I asked for an explanation on why my oil was so black and filter wasn't changed.... then the manager said let my check the camera and call you back which he did and said the camera shows it was changed..... so I asked him can you please email me the video and replied that there was no way he could but if I wanted to see it I can come anytime that was easy for him to say since I'm all the way in LA. I wouldn't go to this shop especially if they are going to take people's hard earned money and not do the service that you pay for. read more

I have taken my car here several times and I haven't had a problem with my car or with customer service. Donny is a great customer service rep at this store. He is super nice and will be real with you as far what your car REALLY needs. NOTE: this is a busy store, so before you complain about their customer service and the waiting time, you should check your ATTITUDE first before you go in, not only to this store but any place where there is a high volume of customers (I'm just SAYING). TIPS: if you want fast service, AVOID THE WEEKENDS and NEAR CLOSING TIME (makes sense right!!) I always go in the mornings or on a Thursday, for some reason it seems to work for me. No more than 30 min wait :) All in all, I'm a girl that rather be shopping thaN changing oil and this place allows me to do both. I go shopping while my car is being taken care of and DAM! ready for the rest of my DAY :) read more

I personally will not be coming back to this location. I literally waited in the lobby for 30 min and no one acknowledged me. No hi sir may I help you not even a head nod. Waste of time and horrible customer service. read more

I've been to a LOT of Jiffy Lubes and this one is bar none the BEST! Every time I pull up the guys are practically doing summersaults and are always smiling and excited to help with whatever needs your car may have! Great group in Oxnard! Makes getting your oil changed a thrill! read more

I came here just to get a routine oil change and I was pleasantly surprised by how quick and easy this experience was. Along with getting an oil changed, they checked the air filter, wiper blades, coolant reservoir and lot of other things which I guess it all part of the oil change routine but it's still was nice to know that all those things are being paid attention too and all this only took about 20-25 mins at around 1PM on a Monday. And at the end of the service, they left a few little candies on my dash to say thank you. The technician that helped was named Chris and he was nice and chatty and seemed knowledgable. Overall, a really nice experience. read more

I went for an oil change on Friday, 8/17, arriving after 5pm. My company vehicle with is Lease Plan I'm informed that the vehicle oil change will take up and hour or so. Moreover to wait for the technician in the lobby waiting room. I get my quote and sign it. I head out for dinner at the Collection since they close at 7pm. I get a call at 6:53pm that the vehicle is ready. I pick up the vehicle. I drive the vehicle into my garage. The next morning while leaving I noticed leakage on my garage floor. I initially dismissed it as the ac coolant but following a 4 day period after getting an oil change. I started noticing more and more that everywhere I parked the vehicle left a puddle of oil/water. I decided go to PepBoys, Monday evening where they told me I was at "dangerously low levels" of oil. They had to document the incident with LeasePlan just in case the "dangerously low levels of oil" might have damaged the engine. Moreover that Jiffy Lube forgot to tighten the oil tank. Seriously I called Jiffy Lube and spoke to guy, who stated the DM to be Justin. I have yet to call Justin and report the poor customer service. I have a garage floor to clean up after and looking for ways to clean up the oil spill. Thank you Jiffy Lube for confirming why I don't go to you. I had a friend who spoke on your behalf since we were coming from LA and made a pit stop for dinner in Oxnard about the service but one thing you're good at is your consistency poor customer service delivery. read more

Horrible experience. I took my car in to get my annual Uber Vehicle Inspection on 05/24/2018. They failed the inspection because one of my headlights was out as well as one right license plate light (supposedly). Instead of them charging me to replace all the lights that were out, I decided to swap them out myself. Knowing the headlight was the only thing I needed to replace to pass Uber Inspection. After taking possession of my car from Jiffy Lube, I checked all lights that according to them were out and needed to be replaced and Unbelievably my license plate light WAS STILL working. Thinking they made a mistake and still having to replace my headlight I went to home and replaced only the headlight, knowing that the headlight was the only thing on the Uber inspection form. Went to Jiffy Lube the following day to get it reinspected, and as Manager Rupert was finishing up writing the Inspection form with a "pass", Inspection Technician Saul walked into the shop informed Rupert "don't pass it, the right license plate light is not working". (same technician from the previous day) I informed Manager Rupert that the only requirement on the Uber form is the headlight and not a license plate light. I also told him my license plate light WAS working and we should go both verify that it is or isn't. So we walk outside to my car. I turn on the car, walk over to the rear of the car as Rupert is bending over looking at the light. He tells me that it isn't working. I bend over and see the light is on. I tell him to bend over a bit more so he can actually see the light because it is working. He then said "Sometimes the wires can be a bit loose and it takes some movement for it to work" he slightly taps the hood, puts his hand where the light should shine and said "its still out" I ask him to bend over and actually see the light as I am underneath the light and visually able to see that it IS working. He leans over, sees it and sais "yea, it turned on after I tapped the hood, sometimes its just loose in there". I tell him its been on the whole time, even when I brought it in yesterday. Ive also been checking it throughout the day. The Inspection Tech Saul, visually upset comes over and tells Rupert "Just pass it" don't worry about it. Its horrible to know that even after correcting all the required Uber Inspection points, they STILL wouldn't pass it, trying to get added services out of me like fixing other light bulbs. I only go to this place one a year. imagine those of you who go multiple times a year? How much money have they tried to steal from you or successfully stole from you? With so many car maintenance places out there, lets choose those who are honest, trustworthy, have integrity and someone who will not be deceitful like Jiffy Lube has been. places like these thrive by increasing sales. A light bulb here and there, a recommended maintenance here in there that is not required at the time, but these guys talk you into doing is slowly increasing their sales by deception. Lets give our business to someone else. read more

Jiffy Lube on Esplanade has definitely lost the "Service" component in their Signature Service Oil Change. I visited the Oxnard Jiffy Lube at 101 W. Esplanade Drive today and there were only a couple of cars in each bay and yet it took over 1 hour and 10 minutes, but that wasn't the worst part. The form that printed out stated that they had Vacuumed the Floors and had Washed the Exterior Windows, but they did not complete that like they were supposed to. The technician left the hood of my vehicle open, but unlike in the past the Cashier closed it along with another car and did not bother to show me or the other person waiting for their car that the Signature Service had been performed. I also inquired about the cost for replacing the windshield wiper blades and the Cashier stated one price only to show a different price on the estimate. When he returned from a break, I questioned him about it and he said that there was a per wiper blade charge even though I asked how much it would be to replace both wiper blades. I am so glad that I went online and found a $20 Coupon because their Service is NO longer something that my wife or I can depend on and even getting the oil change at a discounted price definitely will make me think about using this store again. Very unsatisfactory service so make sure you check what you're getting or paying for. read more

Professional, friendly, well mannered staff! I felt comfortable while waiting for service. Relaxing lobby + efficient staff! Convenient location with access to freeway less than 1 minute. :) Knowledgable staff. Good group of employees. Thank you for getting me in and out and for your helpful service! read more

I have a normal mechanic that I typically go to for my oil changes and everything else with my car I don't like going to a bunch of different places where I'm getting overcharged or finding out that everything is wrong with my car when it really is not I am a woman so that happens to me quite a bit I was running over on my mileage and in a hurry so I stopped by the local Jiffy Lube near my housewhich I was reluctant to do to my pleasant surprise it was a great experience I was greeted nicely right away helped out of my vehicle I got a signature service Oil change they even vacuumed my floors and cleaned my windows which I was not expecting great service Chris was the gentleman that helped me through the process he explained everything in detail and was not pushy about getting extra services he politely let me know what needed to be done and when all was completed he showed me under the hood everything that they checked and filled up went over my receipt with me I was very pleased with my service here today and they left me with a nice little card asking if I wowed themand a candy treat I felt inclined to leave a review since I had such a good experience and I'm won't be so reluctant to come by this Jiffy Lube next time thank you Chris for your help read more

Jiffy Lube - Auto Repair Near Me - Oxnard, California

I went in for an oil change and found out that I needed other work to be done. So I let them perform the work. I thought I was going have my car back the next day but kept getting calls that the part was not there and I kept getting told it would be here tomorrow tomorrow tomorrow. I ended up not having a car for 4 days. When I finally got the call that my car was ready, I went up there and the jiffy lube manager showed me my final price for all of the work. I was already given a price the first day when I left my vehicle, this new price had increased 300 dollars all because of 2.5 hours of labor. I was super unhappy because they did not communicate this new price to me over the phone, they just told me how many hours of labor I would be charged. Unacceptable. I was not going to pay that ridiculous amount for my car just sitting and taking up space at their shop. I tried to ask for a discount for the inconvenience and was only given an additional 5 percent off along with the 10 percent for military discount. Unacceptable. I should have been given more off since I was the one inconvenienced. And at the very end of all of this the manager tried to increase the final price bit by bit and I constantly had to keep reminding him and asking him why did it jump up that much. He repeatedly said tax but there was already a tax price included in the price. So I felt he was trying to get over on me, if I would not have paid attention and thoroughly looked at the paperwork I would have paid more than the price he originally told me. This place was very unprofessional and the communication was extremely poor. I will never go back to this business again and to future customers make sure you read through your quotes and paperwork thoroughly. This is not how a customer should have been treated especially a troop in the military. read more

Man i dont know were to start with these guys. First i pulled up to get my wifes car done for a oil change and they had me wait for about 15 mins till i seen another car pulled in after i did and some how they started on his before my wifes car was worked on..to make it clear i was waiting over more than half a hour and they already finished the other persons car be for my wifes car..this has happened in the past and i will now buisness with Nother company.. read more

This was my first time here and I gotta say for being a first come first served place it was relatively quick considering there was about 5 people ahead of me. Chris was the gentleman that serviced me and he was very polite and informative. Although they have to inform you of your cars condition I didn't feel pressured to purchase anything extra. I will be back :) read more

Went in with my boyfriend and we were helped by Aaron. He was very helpful and informative. Gave a lot of recommendations. We felt comfortable that the car was being taken care of while we were there. Over all great service! read more

Perfect! The wait was a little longer then I expected but its ok because they took their time on the vehicle's. Chris the assistant manager was not only very helpful he had a great personality and outstanding customer service how he is not the general manager I do not know. I will be coming back for frequent services. The Guest Service Agent that greeted me was very friendly made me feel very comfortable. I would recommend this location to anyone. Just arrive during the AM to get through faster, place gets very busy. read more

I went to have my oil changed today. I was in and out in a Jiff. No need for an appointment and I also received a $12.00 off coupon !! They had fresh coffee while you waited . Thank you Fermin and Edmundo ( ??) They were very polite and hospitable even... read more

Rude and overpriced!!! Popped in because I needed a service on my car and was in a hurry. I'll usually go to the dealership which from now on I will continue!!! I Just left after I found out an oil change on my car was $90.00!? I have a 2016 Accord Sport and don't even pay that at the dealership ($39.99) read more

I recently went in here for an oil change, they tried to tell me my car could only use synthetic because that was recommended. (Upsale much?) Charged me an arm and a leg for an oil change. $70 for this mind you. Then less than 2 weeks later my oil light came on! WHAT? Check my oil I HAVE ZERO OIL...I call I am told its MY fault for not using synthetic and they are not liable. News flash boys...While synthetic may be recommended NOT using it does not equal zero oil a few weeks later. Just more frequent oil changes. ALSO finding coolant splattered across our engine and a loose cap was just a secondary amount of salt in my already sad wallet when I had to take it elsewhere and have fixed what they messed up. If you are smart head to Midas on main street and stay away from here. read more

They were slower and more unorganized than others I've been to. Other customers were being helped before me because they lucked out getting in a faster line. They should have moved my car to an empty bay instead of just leaving behind a car that's taking long. read more

Excellent service! I normally perform my own oil changes, but for nearly the same price as buying the oil/oil filter at local auto sales stores, the time savings is worth it at times. I had a signature jiffy lube service for $25 (w/ $15 off coupon on SoCal website) and with quick, professional and customer service friendly employees like David you can't go wrong. A complimentary car wash was given to me, which was just icing on the cake. I definitely will be back when this coupon is available and I am ready for another oil change. Thanks David! read more

Came in for brakes and an oil change. Frank Alvarez assisted me and was extremely friendly. He ensured that I would receive the best price for the services I was getting done and that I would be out within a reasonable time. I would recommend this location and working with Frank! Great customer service! read more

My husband and I have been coming here for the last several years and have always experienced nothing but the best service! Our friends and family come here too! Highly recommended! - Brendan & Jennifer Garrett read more

They had great customer service and completed my full synthetic oil change quick. Only downfall was they were out of mobile 1 oil filters and oil for my car. They offered me an alternative full synthetic and changed my air filter. Over all a good experience! read more

Ruben Ortega is very helpful and very informative. Great service... Will definitely be back...

I love taking my car to this location. Chris always ends up doing my oil changes and he's always so nice and helpful. I never feel pressured to buy anything extra when they make a suggestion to. They are very quick and affordable. I'd recommend this place to anyone!! read more

I took my husband's truck here for the first time today to get an oil change and was very pleased with the customer service. Chris was very thorough about what came with my oil change and he also gave me other options and recommendations without trying to pressure sale me! I will definitely return again. Thanks Chris and Jiffy Lube! read more

Fast, friendly and efficient. Admittedly, I don't know very much about cars but they are always kind enough to walk me through everything. They don't try to sell me unnecessary services, instead their system tracks everything I need based on mileage. I've been coming here since January and don't take my car anywhere else. Thanks for taking care of me! read more

My experience at this location was awful all around. I had to wait nearly 30 minutes just to speak with someone at the front counter. I understand you are busy, but this was unacceptable. I asked for a quote on a tune up and no one even told me what the cost of the estimate would be until it was completed. Completely unethical. Car care should be done by a place that is trustworthy. THIS IS NOT THAT PLACE. read more

UPDATE: Jiffy Lube corporate has offered to resolve the issue. I really appreciate them taking the time to fix this. ORIGINAL REVIEW: I'm sorry to say I won't be coming to Jiffy Lube anymore. I was shown transmission fluid that was dark and had particulate matter in it and told I needed to replace it right away because it should be cherry red. I was also told coolant and battery needed to be replaced ASAP because they were dangerously old. I trusted this information and paid about $600 total to have all these things done plus oil. Drove the car for about 1000 miles and went to another mechanic in town for an unrelated sensor issue. This mechanic, DMC transmission, showed me the same dark fluid particulate matter etc. they said the oil was perfect and battery perfect, but showed me that trans fluid and coolant were old, trans not cherry red but dirty and coolant had .25 volts charge, meaning it needed to be replaced. DMC has 5 stars on yelp and they didn't want to say outright that jiffy lube didn't do the work, but that maybe they just replaced half the fluid or something because coolant and trans fluid were old. At this point I was very disappointed in jiffy lube and frustrated. I had the fluids replaced and system flushed at DMC and returned to jiffy lube to ask for a refund of just those two services. They refused and said I should have returned the car as soon as I found the old fluids. I understand why they said this but my car was already being worked on at DMC and I felt like I couldn't trust jiffy lube after seeing that the fluid was not new as it should have been. Anyway I was denied a refund and ended up paying for those service twice. Jiffy lube says it's a he said she said situation but if the fluid is showing dirty and contaminated 1000 miles after they said they replaced it then it's clear to me that jiffy lube either didn't do the services or didn't do them properly. It's sad because I've gone to this location for many years and always trusted them. I understand they need to protect their business but I'm not trying to scam them, just trying to get a refund for a poorly done service. I will not come back. read more

I previously left a poor review for this location. I am updating that information based on the contact I had with "Andrew" the "Company Image Coordinator. He was concerned and helpful regarding the bad experiences I had at this location. He suggested a nearby location where I might have a better experience. I have been there twice now (611 S. Rose Ave) and the customer service is excellent! I want to thank Andrew for his help and interest in making me a satisfied Jiffy Lube customer. read more

I was having issues with my car battery. After jumping my car, I drove it straight there. They took care of it right away, even though it was 40 minutes before they close. I was out within 30 minutes. Thank you Eric Baez!! read more

Came in at the last minute just before closing and I was greeted with a warm smile and welcome. Eric Baez took care of me and he was very personable and helpful. Thumb's up from this very happy customer!! read more

Worse service ever!! I have been bringing my car here for years and got to be really good friends with the former employees but now worse service. Came in for a basic oil change waited longer just to pay then the actual service. I literally sat waiting for 40 mins to pay and leave. Never returning after being a loyal customer for 9 years. I can't even leave it at no stars because they do not deserve this one star but I have too in order to proceed with my review!!! read more

They are great good customer service they let you know first the things they find in your car and always ask first if they can take care of it or not. And they will let you know if its mandatory or not I really like their HONEST SERVICE read more

Tried out the Oxnard location since the ventura location was busy. Great service, didn't have to wait to be greeted. They got to work right away. Frank was super helpful and to the point. Will definitely use this location again for my oil change needs. read more

I try and get my oil change over the weekend but they are way to busy for that so I come here during the week and I'm still waiting for over an hour to get my car back . read more