I recently was having car trouble and had the pleasure of visiting Pepboys in Ventura. My experience was wonderful and great since the moment I walked in I was greeted and welcomed. Enrique showed his knowledge and professionalism towards my vehicle. Price was reasonable and fair, he took the time to listen to my concerns and provided expert advice to better assist me. Enrique kept me informed every step of the way from getting my oil change, to getting new tires and to even helping me fix my headlights. Not only did Enrique complete the repairs promptly but him and his team also went above and beyond performing a thorough inspection and offering preventative maintenance recommendations to ensure the longevity of my vehicle. I highly recommend Pepboys in Ventura ask for (Enrique). Their exceptional service, expertise and dedication to customer service have earned my trust and loyalty. Will definitely be going back....Thanks Enrique! read more

Do not take your car here Took my car in for a routine brake job. A bunch of warning lights came on as soon as I drove off. Brought it back to the shop and they told me I had to take it in to the dealer to reset the computer. The dealer told me pep boys had disconnected a brake sensor during the brake job and forgot to plug it back in, calling it an obvious oversight, literally a rookie mistake. I was out $250, an extra trip to pep boys, and a trip to the dealer. I called the store manager asking for a partial refund. The store manager wouldn't do anything. Corporate never called back and quietly closed my case. I get it, mistakes happen, but they wouldn't even refund my trip to the dealer. Skip this place, find a local mechanic. read more

Pep Boys - The brake sensor they disconnected and managed to overlook TWICE - Tires Near Me - Ventura, California

You can tell a lot about an organization by the way they treat people. I have to say the 2 guys at the front desk last Saturday are just awful human beings. I'm was a regular at Pep Boys around Southern California for many years - but no more. I was driving in Ventura today and felt ill - without getting into too much detail, I needed a restroom urgently - as we all do from time to time. I pulled into this Pep Boys in a desperate state and went to the restroom door but it was locked. I asked for the key or the code and the dude at the desk said "for customers only" - i said "i'll buy a tire or a battery or whatever but right now I'm ill and urgently need to use the bathroom - please!" I'm not a thug or scary person but this individual told me to go the supermarket across the street - I said "I'm going to go on your floor dude, please, be a human being right now" - but this individual wouldn't do the right thing - it was shocking. bottom line: I didn't make it to the supermarket across the street - and my humiliation was complete thanks to this cruel shameful little man. Whatever the corporate policy is - we all have to help the stranger in need and this person did not - i told him i hoped one day he would be in my position and that he would suffer as I suffered. It was an awful awful day and I just want you to know what kind of business this is. Shame on you. read more

I was happy with my service. I walked in and they serviced my car in 30 minutes. The clerks with friendly and the lobby is clean. My only complaint is the public restrooms were gross and unsafe. The women's bathroom had no functioning lock, meaning any person could walk in on you while you are sitting on the toilet. There was only a paper sign on the door asking you to knock before entering. There was also no toilet paper. This is not ideal for people waiting around for their car to be serviced. read more

***** Five Stars + Service - oil change, Air Filter replacement Mercedes GLS 450 What a terrific experience here last week servicing my wife's SUV They were knowledgeable, efficient, and very professional Can't say enough, good things about the folks here... From the mechanics, to the service writer, and the Manager Julio. What a positive experience... And I'm bringing our other cars here for additional service. Fair prices + great work in a convenient location... It's hard to beat! ^^^^^^^^^^^^^^ read more

Pep Boys - Tires Near Me - Ventura, California

Booked an appointment online for a battery replacement. Was able to select my time for service and the battery, which showed that it was in stock and included a coupon. Got a confirmation for my service to be performed. When I arrived I gave my name and stated I made an appointment. The man working then began listing batteries significantly more expensive than what I had booked. I denied all and then showed the appointment information which he stated he did not have and was told that they don't sell the battery i had selected. The battery was on the shelf in the waiting room. Felt like I was getting scammed to buy the pricier battery. Why book an appointment if they don't receive any information. read more

Pep Boys - The order number for the service I had booked and the battery listed as in stock on the website. - Tires Near Me - Ventura, California

I ordered bias trailer tires from an online distributor. Pep Boys in Ventura was listed to mount these tires on my trailer. I scheduled the appointment for April 20 at 0900. The tires were delivered at Pep Boys in Ventura Thursday April 16. I called the store Friday April 16 to confirm delivery of the tires & if it was possible to bring in the old tires & rims for mounting of the new trailer tires. The tire mechanic said they were very busy and couldn't get to them Friday. I thanked him & said I have an appointment Monday April 20. Monday April 20 I brought the old tires & rims for mounting of the new trailer tires. Enrique, one of the tire mechanics, was at the front desk. I gave him the order number & said I'm here to have my new trailer tires exchanged off the tires in the back of my truck. He immediately tells me they do not do trailer tires. I said that wasn't on the order or clarified when the tires were purchased & scheduled for mounting. He said we don't do trailer tires. At that point, I said what the F. He ordered me to leave the shop due to the F word. I asked for my tires & then I would leave. He wouldn't give me the tires. The company I ordered the tires from called their office & said if I came into their store the police would be called. I called Pep Boys in Oxnard to see if they change trailer tires. They do!. They said the only problem is how they have to jack up the trailer to exchange the tires. Otherwise, it is a normal tires change. I informed them the tires are off the trailer! Now, I have to reorder the tires. Needless to say, I won't be a customer to the Ventura Pep Boys read more

horrible serviced reserved an appointment and wast told another car was started so would have to wait 3 hours went to the oxnard location attended quik read more

Got stuff stolen out of my car after leaving it here for 4 hours to get a new tire replaced 2/21/2026. I come back to try to get my stuff back the next day, after realizing it, and of course the camera/screen isn't working right now. Figures. NEVER COME HERE. Being 6 months pregnant this is not the stress I need, and for the manager Enrique be so whatever about it, it must happen a lot. He said the guy that worked on my car had been there for 30 years and would not have taken it. Bull Crap! Trying to cover before even "looking" at the cameras!! I would give them a negative stars if I could. DO NOT GET YOUR CAR SERVICES HERE! read more

Refused to honor my road hazard warranty. Offered $77 credit towards a $200 tire and caked on a $30 installation fee. I said I'll take my business elsewhere and the cashier said okay. Please, for the love of god, take your business elsewhere. read more

DO NOT COME HERE. They are not a business of their word. I was stranded on the freeway left with the choice of paying $300 from a tow company or getting a tire from them for $175. My friend went to get the tire for me at 6:30pm. I was told that if she arrived any time before 6:45pm they would sell her the tire and mount it. Once she arrived they said that they couldn't mount it but sold her the loose tires. I then got a tire and got it mounted at Costco for $150 a better price. Next morning I come to return the tire since it's no longer needed and they said "we don't accept returns on loose tires". Knowing it's unused, hasn't even been 24 hours and that I wouldn't be returning it if they would've kept their word and mounted it. Terrible business! read more

I regularly get oil changes here and they do a good job in a decent amount of time. The only downside is that they can be pretty expensive. Search their website for coupons and deals before you go. read more

What a quick, easy, and communicative process! The boys over at this location and did an amazing job with both cars I brought in. Abel should get a raise based on his amazing customer service alone. Definitely bringing my car back here in the future for any problems I have. read more

It appears this business is not in the business of housekeeping. Nor are they good stewards of the community. Look at the embarrassing situation where they keep their trash cans. Not only is this an eye sore but it's got to be a health hazard. read more

Pep Boys - This area always looks like this. - Tires Near Me - Ventura, California

great service & customer service skills will always be back here for future services on all my vehicles

This place went downhill big time, customer service, service and prices are through the roof. I'm updating my review, I changed my headlight 2 years ago for $25 installed in less than 15 minutes, I went back on August 2022 for the exact same headlight and they were asking for $120! Seriously guys ? You're more expensive than the car dealer, your products are generic products with poor quality and last barely 2 years! I went to Pepboys on Oxnard blvd to get a quote, they were asking for $90, slightly cheaper but unbelievably expensive as well. They are all blaming inflation and they absolutely don't care about getting your business. Thank you guys I checked online : a Philips bulb is $15 on Amazon and I'll just YouTube how to install it. Increasing price x 5 is very worrisome. Good luck.... read more

Hit something on the freeway last night that popped one of my tires, so I made an appointment online for this morning, came to appointment early. Three and a half hours STILL waiting for ONE tire to be replaced. NEVER AGAIN! What's the point of making an appointment VS walking in. read more

Absolutely the worst.. Took my Jeep in for a new battery. Simple enough right. Wrong. They lost pieces, broke pieces and there were 3 guys working on it, looking for the lost piece, they were cussing, hitting my bumper trying and find the bolt. They lost a piece for the terminal so now my battery isn't tight. It's not getting a good connection. This almost killed me and my family on Sunday. I Lost All Power to my car and I was on the freeway. Then almost killed myself and my only child Monday.. Now I have to buy a new terminals set. $70. From Jeep so I can have a solid connection. I already paid pep boys for a new battery and they broke my car. Now I have to pay for a set of new terminals. I'm glad we have video. But I'm so disappointed. read more

Pep Boys - Help desk - Tires Near Me - Ventura, California

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Thank you Julio and your team for your kind and professional service. Amazing customer service. More like 10 stars. read more

I'm sure the quality of the work that was done on my vehicle was good but they really need to work on getting a better estimate quote on timing. Do not say work will be done in 1.5-2 hours but is realistically done 3.5-4 hours. So much time wasted when customers can plan to do other projects/ tasks during the waiting period. Customers want realistic expectations not what you think would make us happy because in the long run, people will be upset with the whole process. read more

This shop is AMAZING! Extremely friendly staff and honest and reliable mechanics! They did some work and inspected a Honda accord i just got for my girlfriend.m before we took it on a trip. Thank you Julio for all of your help! read more

Liliana was so much help. We were lost, confused and didn't know if we could get everything done through pepboys and she assured us we were good. Great employe helped make a very stressful day a whole lot easier. Everything worked out awesome. read more

Abel was the nicest guy! He stayed open to fix a flat we had when passing through town. It was late on Easter Sunday and still took care of us. Thank you! read more

I had a flat tire replaced at this location. A month later I went to Americas tire and had the rest replaced. They showed me the tire Pep Boys put on was no good. They sold me a 6 year old "new" tire. So I had to replace a month old tire I just bought. I went back to Pep Boys and they just offered store credit. I said I will never come back here. read more

Pep Boys - If you zoom in you can see this was manufactured in 2017. - Tires Near Me - Ventura, California

This place is great, especially if you have bought a car from Carvana as they are an approved service center. Carlos and his crew will work to get your car in top mechanical shape and I appreciate the customer service very much. read more

I cannot recommend this place enough. I walked in 10 minutes to closing and asked to have a battery replaced. They were absolutely fine with that. It took all of 20 minutes and then they apologized to me for how long the wait was. Zane was at the counter and very helpful. He went on to explain that a terminal also needs to be replaced but recommended we go to the dealership to buy it and bring it back in there. Carlos was very quick and made sure I understood what needs to be done next. He also added the wiper fluid which I thought was very sweet of them. I would go back there in a heartbeat read more

Guys! How on earth did I i catch two nails in two separate tires in less than two weeks?!? Thank you for assisting with the roadside service AND helping get my tire replaced ASAP! read more

I have used Pep Boys on Thompson Blvd twice in the past month & they are awesome: thank you for your quick & efficient service that is definitely reasonably priced!! The staff is friendly & helpful. Thanks again!! read more

(re; Ventura Pep Boys on Thompson Bl., Ventura, Ca.) - I needed my oil pan bolts re-torqued to hopefully contain some oil leakage. Not only did Pep Boys Service Center Ventura do the job while I waited (approx. 45min) they even 'topped off' the oil in the motor (at no extra cost)! When I got home I put a cardboard mat under the engine and 10min. later went back to check on the leakage and it was TOTALLY FIXED! NO LEAKAGE! They also advised me to get some oil additive to help with potential leakage in the future (and to clean the engine parts before the next oil change). All of this on a SUNDAY! Thank you Pep Boys! I can go back to work Monday with NO WORRIES (at least not about the car). read more

so me and my Dad were about to drive on the freeway to Santa barbara from ventura the day before Easter Sunday. As i drove for a few blocks i heard a flapping noice from one of my Front Driver side Tires. i pulled over and checked and yup its was a nail..so i rememberd passing them a few blocks back i slowly drove back and checked into the help area of the office they were almost about to close..i told them my situation of driving all the way on the freeway to get to santa barbara..i asked if there would be any other businesses open at this time as it was around 6pm and most everything is closed they were very friendly and stayed back a few minutes to help me and my Dad out. when it was all done i asked how much do i owe you they said you dont owe us anything we are glad to help..now this is how a true professional and friendly business should be Run!!! i really did appreciate them going out of their way i left a Tip of $50 just for the simple fact that its humbling to see these types of business do exist!!! thanks again Guys and a Happy Easter if i ever need any Tire replaced or any service i will for Sure give them my Business. keep doing what your doing me and my Dad thank you for it. read more

On my last visit, they stated I needed unnecessary repairs after I dropped my car off for an oil change. Wait time is always 2+ hours with an appointment. Not going back. read more

unorganized and dont count on your appointment times they end up being an hour or more wait . even for just a tire !!

I stopped in because I had a nail in my back tire. Wow what great service! Super Nice gentleman noticed I was in need of help. He was very clear in communication and made it so painless to be a customer. I was in and out in less then 15 mins. The customer service is top notch. This will be my place of choice for any car repairs/needs. It's rare these days to refer friends or family to places, but this is one place I can say with confidence you will be treated and respected like a valued customer. read more

I called earlier today to get more information on availability on a car battery as well for a warranty replacement. Liliana was the one on the other end of our phone call and she displayed great customer service and was very polite. When I arrived, she noticed I was the one with the battery warranty exchange so once again she began to help me and gave me awesome customer and got taken care of. Juilo also was great and took over since Lilana had to step out and sent me on my way with my new battery. Lilana and Julio were amazing and made it fast and easy as I expected a hassel with this battery warranty exchange. Thank you so much! read more

Carlos and the team were amazing. We had a flat tire on our way back home and they stayed late to help replace it. Great customer service and very impressed by the level of service. read more

I've been a customer at this location for close to 10 years. 100% trust the care of my cars with these guys! Over the years I have gotten new tires, batteries, tire rods, lights, brakes.. all with ease and affordability. We had a situation arise this past week that affirms my trust with this place. Let me first say that Zane and Balthazar are the best!!! I bought a used mini van (2013 Honda Odyssey) from CarMax in May of this year. If you're not familiar with CarMax, all of their cars go through a rigorous inspection before being purchased. This includes an inspection of the tires. While I didn't know when these particular tires were placed on the vehicle, I can tell you that they manufactured in Oct 2017 and they were 65,000 mile tires. My car had 86,000 miles on it when I purchased it. With that information, it was pretty certain that the tires were placed on the vehicle within a year from purchase. They looked absolutely perfect when I drove off the lot. Fast forward to last week- unfortunately I got a nail in one of my back tires and it was time for an oil change anyway so I took my new car to pep boys to get a patch and an oil change. Zane came to me and said my front 2 tires were a safety hazard because they were so bald. I looked at him like he was crazy because how would that be possible if the tires were fine just 4 months ago?! He took me to look at my tires and I was mortified. The outer part of the front tires were fine. But the inner part of tires were so so bald that the wires were close to showing. I asked him his professional opinion on how this could happen- he said that there was a tire rod (or rods?) that were replaced recently and no alignment was done when there should have been one.. had there been a proper alignment then we wouldn't be in this situation. Keep in mind my back tires were still PERFECT. I went ahead and purchased the new tires, got the alignment.. and marched my butt back to CarMax Oxnard and asked for a manager. When I sat down with the manager, he tried to tell me that this was normal wear and tear. I may be car dumb but I'm not THAT dumb. I explained to him everything that Zane found and told him that I felt that they were responsible for the cost of my 2 brand new tires and alignment. The manager there told me that there is no way they would have done a tire rod without an alignment. I said prove it- let's see the service record. There was the new tire rods. And sure enough, guess what WASNT done? The f****cking alignment!!! Zane was spot on and because of his expertise we are getting the tires and alignment comped. We will be lifetime customers of Pep Boys :) read more

Now that we are open again in terms of Covid they were very very busy however quite attentive to each client and also they provided me with discounted services due to the weight. Very kind workers and the manager Carlos is a gem. I recommend their services. I would suggest leaving your car and coming back for it as we are all out and about so much more now that the weight can't be lengthy. Excellent servicei read more

Let me start off by saying I have no idea why I ever stopped using pep boys, I think there's an assumption that they hire out low qualified mechanics but that's just not true. After hopping around trying to find that personalized touch I finally came back to pep boys and found that their front desk person by the name of Liliana is nothing less than honest with a feeling of talking to an old friend. I've never had a bad experience with them, quality work in a timely manner at a great value. read more

Incredible Service! Carlos and his team are very knowledgeable, always professional and take the extra time to make sure that our cars are serviced properly. We have several cars and my husband knows cars in and out and he trusts the mechanics at Pep Boys whenever we need some assistance and we can always count on Pep Boys to come through. Beyond helpful! Trustworthy and won't try to push work that doesn't need to be done. Super Grateful to have this team of mechanics in Ventura!! read more

I have been to this Pep Boys before. Service is normally good. This time, it was different. I went in for 2 tires and an oil change. The price was good and service time was reasonable. But when I got to my car, I found that a valve cap was missing and the other three were loose. They found the missing cap. Fine. When I got home, I checked under the hood and found the oil cap just sitting on top of the engine. I also had to reset the maintainence light on the dashboard. Finally, all the tires were filled to 40 PSI. The sticker inside the driver's side door calls for 29 PSI. I hope this all was an anomaly, because my prior experiences there have been good. read more