Tony picked up my frantic call at 801am. Told him my wifes car has a slow tire leak and asked if there was any way they could help her with no appointment asap. 45 min later wife called and said Tony was very nice and his team took care of me immediately and with great care. These guys have integrity. Hard to find these days. Excellent job read more

My daily driver '73 Bronco was locking up when I tried to reverse, drove it over and told Keith the problem. He got his techs to check it out and then he confirmed that it was a broken front brake shoe. Ordered the parts and had it fixed in a few hours for a fair price. Great attitude and great service. read more

Brake Masters - Fixed my Bronco right! - Auto Repair Near Me - Ventura, California

I was referred here from America's Tires after replacing all 4 tires. It was recommended that I get the alignment done here. Unfortunately I procrastinated until a day before I needed this completed, before a long drive. They were amazing! Told me that I would be in and out of there within an hour. It only took 30 minutes, yay! Very competent and friendly staff. I highly recommend Brake Masters, Ventura. read more

I was referred here by one of my co-workers and I honestly can not say enough about this wonderful place ! Keith went above and beyond to help me. He is very knowledgeable, kind, patient and honest. He explained everything to me in detail and turned my sad situation into a positive experience. I have finally found the only place that I will ever take my car for repair. Thank you so much Keith and Brake Masters, I am your client for life ! read more

Keith in the front was great, fast and easy brake / rotor replacement with a fair price. Turnaround was same day, no appointment, less than 2 hours. read more

All the workers were so nice and efficient with what I needed done. Service was fast and thorough, and at a great price. Will be recommending this place to friends and family, and returning myself! read more

I am taking time out of my very busy schedule and unfortunately it's been a few days. I meant to do this earlier. I cannot say enough about the service I have received from brake Masters , anything from my Ford F250 to my Maserati they have done an amazing job But I have to give a very special shout out to my guy at the counter Keith he is so knowledgeable and honest. It's hard to find that combination these days. Well, I was waiting on my Maserati to get new brakes. A couple came in and they talked to him when they walked out. I walked out with them and I told them how I felt about the honesty of this man and of this company, and I have no doubt that they will be coming back, I want to thank the owners for hiring him and don't ever let him go because he is the reason all 4 of cars will be serviced at this location. So if you're looking for honesty and integrity from a company that you can feel safe about going to take your car or truck to this is the only place that I would ever suggest thank you Keith for being such a great and honest man. Michelle Cule read more

Brake Masters - My three baby's ( truck missing from pic ) that will be only serviced at this location. - Auto Repair Near Me - Ventura, California

Brake Masters Ventura refused to honor an advertised coupon for a free brake inspection. Came in this morning needing a complete brake job. Mentioned the coupon before they got started. The man said we don't honor the coupons and the system has not been updated. He actually stated nothing is free. Brake Masters lost a customer just for being rude. Sir, if you own the shop...look no further than yourself if you're wondering why the shop is empty. If you don't own the shop and are working for Brake Masters...I hope you feel okay when you collect your paycheck. read more

Brake Masters - The coupon that was presented. - Auto Repair Near Me - Ventura, California

This page totally sucks. If the owner Eric is there he's going to try to charge you 3 times what it, should be. The service is very bad also. Don't go there . No way one star. It should be minus 5 stars read more

I love brake masters! I have done buisness twice with them and I will keep coming back. Keith at the front was so helpful to both me and my boyfriend. He went above and beyond to give us a fair deal and explain what is going on with our vehicles. He took the time to be friendly and welcoming, and it made my day. I felt comfortable and listened to, which is always hard as a woman when coming into a mechanic shop. I will be recommending my friends and family to come to this shop! Thanks Keith for all the great work you do! Sincerely, one very satisfied customer read more

Horrible service. Not a place you want your wife to go to by herself. Keith Dunkin is the one that always works at the desk and always calls females "honey" and "darlin" and is too inappropriately friendly when their husbands are not there. Very creepy guy. I came for just an oil change. Keith told me a list of things that also needed to get worked on including my drive shaft (which was not on the report and doesn't need to get fixed) which is great but I use another tire and brake place for all of my cars for those issues. I just needed my oil changed. Keith apparently was offended that I use another place because when I came in to pay for my oil change he was looking at my cars repair and maintenance historand rudely demanding to know where I go to get my car done. I told him that it was not his business ( also known as setting boundaries) He seemed to be even more offended by that because he kept repeating,"excuse me?" In a raised voice and acted like he crumpled up my report and threw it out in an aggressive manner. I told him I needed my report and he said "why is that your business?". I told him that his behavior is not ok and asked for his supervisor's/owners number which he refused to give me. At this point I didn't feel comfortable handing my card to him to pay so I told him to set the card reader on the counter. I asked for my report and he was refusing to give it to me at first then just gave me the receipt only. I didn't realize that it was just the receipt until I drove away so I had to come back for my report. The moment I came back in he immediately said, "excuse me" in a rude tone. I told him I needed my report. He shoved it in my face and said, "this one?". After I took the report from him he was yelling at me to get out, but I needed to take a quick second to read it to make sure he actually gave me the correct paper. While looking at the report he stomped around the counter and got extremely close to me face and yelled at me to leave. Now I was on the phone with my friend the entire time so she reached out to another location and found out the supervisor, Eric, was already on his way to that location. We waited for Eric to show up. When he arrived he basically said that Keith was offended that I told him it was not his business where I take my car and that I was offended by his response therefore no individual person is at fault. I also asked if they did any anti sexual harassment training because of how Keith addressed females and he didn't directly answer the question, but informed me that Keith is from Kentucky so it's normal to talk to females that way where he's from. To summarize: If you want to go somewhere that bullies you into getting your car done with only them, being lied to about what really needs to be worked on, and have your wife be hit on them then this is the place for you. read more

keith was excellent in service and diagnostics. got a new loyal customer. Took my sisters car, and they did great work. Took my car a couple days later and he was able to find the issue and fix it. He explained everything in laymen's terms and was very trustworthy. read more

great customer service, quality work, and fair pricing. America's tire recommended this place to me after I got tires earlier in the week. I called in the morning about an alignment, they said they got slammed at opening, but Trevor set me up with an afternoon appointment that same day. when I show up, they had my information pretty much ready go and let me know I'd be next in the alignment rack. all in all, I spent just over an hour there, and time for the service once my car was in was probably just under an hour. the waiting space was roomy and it was nice in that they had kids toys and I had my son with me so that helped keep him occupied without resorting to screen time. he also liked the big windows into the service bays because he was really interested in watching what they were doing to our vehicle. when it was time to check out, I had a surprise discount waiting for me. Trevor let me know that America's tire was supposed to provide me with a coupon with my recent tire purchase, and that he was gonna honor the discount. I didn't know that existed and would have been none the wiser so I very much appreciated his looking out for me as his customer. he had also mentioned that he had just dropped off more coupons on Thursday, the day after I got my tires. so it all lines up. I also wanna shout out my technician Phil, who performed the alignment, saw it shifted after a test drive and went back to make sure it was all good to go. I appreciate the thoroughness and for making sure to get it right. especially since i do often have my kids in the car with me. additionally, I want to note that there were no attempts at upsells or anything like that. just straight to the business at hand which was nice. I was also witness to them getting on one of their suppliers who still had not delivered a filter for another customer that was ordered when I first walked in. it was apparent he was sticking up for his customer and apologized profusely to him in the waiting area for the delay for a part that should have arrived within 15 minutes. it was nice to witness that he cared enough to do those things. read more

Don't take your car anywhere else! Very honest and knowledgeable. They won't try to upsell you on stuff you don't need. Got the same work done for less than $500 after being quoted over $1500 from an independent shop in Ojai! In and out in about an hour. Highly recommend! read more

Keith was so helpful when I came in last minute with a bad alternator. He was able to squeeze me in on a Saturday! I had to leave for work in Los Angeles the next day. Keith has always been friendly and accommodating. I went in one other time before that trip. I needed new spark plugs and other upkeep now that my car is hitting that 90k mark. Keith laid out a plan for the upcoming maintenance that needed to happen in the near future with very clear and straight forward pricing. Glad to have found a place that does good, honest work. Thanks Keith! read more

Brake Masters did an incredible job on a complicated brake service for my bmw !!! The whole staff is knowledgeable and very qualified to appraise the work and lets you know exactly what needs to be done. read more

Got tire rods replaced at a fair price and quickly. Keith gave me a list of things I needed to get done. Did the work myself for cheaper but glad to know what was wrong with my car. Got a free alignment and some other charges waived, pretty good. Alo was helped looking for some other stuff for my car. read more

I took my truck in to get new shoes/tires installed and a 2.5 in level added to the front. I've been twice now with two separate vehicles and have had a wonderful experience from start to finish each time. Both times I was greeted IMMEDIATELY when walking in. I felt welcome and valued from the moment I walked in. Dropping the truck off at 8am, I was briefed by the owner on the work and time needed for it, and was assured the truck would be ready when I got off work. He even offered to help me get an Uber to work! I received an update mid-day and was able to pay over the phone before pick up to ensure I didn't hold them up at end of day. When I picked the truck up - it looked STELLAR and it feels stellar on the road. Their work is truly top notch. My old tires and rims were even strapped down in the bed already when I arrived for pick up! This is a company that takes pride in their work and their relationships with their customers. The staff and the owner have always been kind, knowledgable, and empathetic towards my needs. I even had an opportunity to witness two different client interactions and was very happy to see that both were treated with the same kindness and respect as I was. I will ALWAYS recommend Brake Masters to my closest friends and family. The staff and the owner are extremely knowledgeable, they truly value their customers, they do phenomenal work, and they go above and beyond to ensure you are driving a safe and reliable vehicle for many years to come. read more

Brake Masters - New tires, rims, + 2.5 in level in front - Auto Repair Near Me - Ventura, California

Had my car break down and I was going to have it towed here, as I've had great, reliable work done in the past. I called ahead to let them know and whoever answered the phone told me that they only work on brakes and A/C components and not to bother to bring the car in. When I said I'd been in in the past for things not related to those things (water pump, sparks and boots, general tune up, etc) he just said "not my problem". Kept calling me "dear" and had me on speaker phone so it was hard to hear him. Could not believe the change in customer service in such a short amount of time. In my first review I praised them for not treating me differently because I'm a woman, but that's no longer true. Very condescending and rude. Finding out the people I was used to working with have left explains a lot. read more

(Side note: if you have an issue with your service, CALL THEM! So many of these reviews have complaints but nobody seems to have called them and let them know. They warranty their work! Do yourself a favor and call them before throwing more money at a different shop) I don't understand the reviews as of lately, I'm new to Ventura and pretty quickly Brake Masters became my spot. I've had two oil changes, and both my front and rear brakes done with these guys. They are very fair, and as a young woman having a mechanic shop feel so safe and comfortable is hard to find. Keith is very honest, very straightforward and is quick to fix issues. I had to choose the cheaper option for my brakes, and I called to let them know I was experiencing grinding two weeks after getting them done. Keith got me in same day, switched out the brakes to higher quality products at no cost. Eric, the owner, is very fair as well. I'm very grateful for these guys, I know my car is in safe hands with them. Not to mention they are quick! Longest I've waited is 3 hours (if that) in their roomy lobby. read more

Went to Brake Masters on the recommendation of America's Tires (since they don't do alignments). Called to check and could come right over. Trevor was very courteous and got my car up on the rack right away. Talked a little bit about our cars as he filled out paperwork. Took about 40mins or so and even gave me a Veteran Discount. I highlly recommend. read more

Brake Masters - Auto Repair Near Me - Ventura, California

Special shout-out to THE MAN down there Keith for helping me out. I was STRESSED because I had to travel to Arizona to bury my Uncle Jeff who was my one true father. Keith made this hard road for me much easier by taking the stress off my back and letting me know that he would take care of my cars issues and that I would be safe alone on the road with my 4 brake pads and 4 rotors! I'm damn glad I spent a cool 1,000 bucks with these guys because they know what they are doing and they won't cheat ya! Thanks KEITH and his BOYS (MEN). This Marine Corps Iraq Veteran SALUTES YOU AND BRAKE MASTERS AS A WHOLE! 10 out of 5 STARS!!!! PERFECT SERVICE NO FLAWS!!! GOD BLESS!!! read more

Had the best experience at this shop I definitely recommend. Customer service was outstanding and everyone was super helpful!! prices were great and I felt very welcomed. Great service and great people! read more

I just had my first experience at brake masters in Ventura and it was very pleasant. The manager Keith was very helpful and kind. The pricing offered was fair and the problem was fixed in a timely fashion. I will definitely be returning here for future car service. read more

This place is absolutely amazing had my brakes done with no problems. I was told that I needed axles and sway bar links as well but I didn't have the money at the time and the manager Keith told me what needed to be done first to keep me on the road he was so helpful and trusting I sent my wife there multiple times to get her work done and Keith treated her with the upmost respect and even took her out to the shop to show her what was wrong and let her take pictures what other shop do you know does that kind of service I will always bring my cars here as long as Keith continues to be the manger!!!!!!! 10 out of 10 rating on the work they do and the service read more

Keith helped me out and called me to update and educate me from start to finish And charged a fair price. Thank you for being honest and reliable. read more

Just moved to Ventura and needed to find a new place to get some work done on my car. Extremely friendly service, and I was able to get in quickly. I had my brakes replaced, as well as an oil change. I asked about coupons and discounts, and they automatically applied the best ones available, which brought down my price by nearly $100. I would definitely return for any other maintenance. read more

I brought my vehicle in because the A/C was not working great. Keith performed an inspection and stated I needed an A/C service. He performed the A/C service and now my car is nice and cool for the summer. Keith had very great customer service not just with me but every customer he had an interaction with. I will definitely return for my future car needs. read more

I needed brakes for my car and this seemed like the natural place to go, Brake Masters. Right? I drive a Honda. Nothing special to consider and yet, they didn't do a good job and after 6 months my brakes were making a bad sound so I took the car to my mechanic. $400 later and they replaced the pads and told me the previous brake job was not done well. I am so disappointed. I don't like writing bad reviews but spending more money to fix a problem after I already spent $1000, really is upsetting. Lesson learned. read more

They were very accommodating and helpful. Also, let me know. I need a couple of new tires, but let me know I have a couple months Good price and Quick & friendly read more

I've had work done to my car here multiple times. Great service every time! They don't try to up sell you, which is great! Honest & reliable! read more

Called for a next day appointment and they quoted exactly what a mechanic told me was needed. They didn't try to upsell me and I appreciate that. I chose them due to their reviews and it didn't dissappoint. read more

Today I brought my car in, because I got a the brake light flash on my dashboard, two days ago. Really briefly then went away. Anyhow, the mechanics and Brake Masters inspected my car and were honest to tell me there was nothing wrong with the brakes. They fixed what was triggering the sensor. All this for no charge! I'll definitely bring my business to you! Thanks guys read more

Brake Masters - My name is moringa - Auto Repair Near Me - Ventura, California

Went to Brakemasters for wheel alignment. Employees very professional. They had my car done very quickly and price was great. They stated they are a full service facility. I will be back when needed and definitely recommend. read more

MILITARY FRIENDLY!! Trevor knows how to communicate. Big help for my Chevy Malibu. Quick, Reliable work

And the last time they messed my brakes up and I had to go back for them to fix them.I Cannot recommend this place stay away

I didn't have a good experience here. I have the parts and was quoted very highly price for service for a 2000 hyundi accent. So i just went with a different shop. read more

We needed to get our brakes replaced before the incoming rain. Arrived at 8am on a Saturday and we were out shortly after 9AM. Great service: they got the job done right, quickly, communicated exactly what they would do and did it! Brakes work great now. No appt needed! read more

amazing business! keith helped me fix all of my car's issues with a good price. he made me feel secure leaving knowing that my car was in tip top shape. as a woman, usually mechanic shops will take advantage of your money and little knowledge (personally) on cars and up charge you right up the ass but keith was very kind and made me feel comfortable doing business with him. i recommend coming here with any car issues you have! the customer service is awesome! read more

Excellent experience!! I brought my Kia in for front end alignment. The service was done quickly and efficiently. They estimated that it would take about an hour, they were done in 45 minutes, and this was on a holiday weekend (veterans day). Staff was friendly and helpful. The criteria that I use is "would I send my daughters to this place for a car repair"? The answer for Brake Masters is absolutely yes. Enough said. read more