I have repeatedly been a customer for Jiffy Lube on 1960. Friday I went to get my oil changed in my 2021 Tahoe. They made me get out of the vehicle which the signs clearly say I could stay in the vehicle. They then charged me $184 to change my oil only! In that $184. Included in that $184 charge, I paid an additional charge for an oil filter, I paid a charge of $9.99 tax to cover the use of the company's equipment such as tools. I was taxed because the company used their tools to do the job. The additional quarts of oil was charged to me as well. A whopping $45 for three quarts of oil. None of these additional charges were told to me upon arrival. Predatory because I am a woman? Or just greedy shop owners? I will never go back there. Here's your Warning! read more

Well, they no longer have free coffee. They do have free bottled water, though. And gentlemen that open doors for you! read more

200 dollars for a oil change is crazy ain't oil change least than that like how much

I went to Jiffy Lube for my first time for an oil change while making a decision Mr.Brandon walked up to my vehicle and greeted me nicely he answered my questions and got straight to getting my vehicles oil changed, he was Awesome! read more

great customer service ! received oil change in a timely manner. staff is professional, Erica was awesome. 5 mins from my job, i will be back. professional and proficient. read more

Jiffy Lube - leaking - Oil Change Stations Near Me - Houston, Texas

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Dissatisfied with this location!!!. Went in for a routine oil change on my vehicle. I recieved the oil change and the assistant manager recommened addtional service of brake fluid exchange. I agreed to the service and while the service was being conducted a jiffy lube service attendant caused damage to my vehicle by breaking the bleeder valve to my front passenger caliber. To make a long stort short, I had to get a district manager involved. The district manager apologized and said this recommended work should have never been performed at this location. My vehicle was towed to another jiffy lube location to complete the repair work and this location caused further damage, Three days later after a broken bleed screw and rear wheel calliber replacement performed by my personal mechanic due to Jiffy Lubes negligence, Jiffy Lube refuses to reimburse me for loss of use of my vehicle. The district manager offered to pay for my repair bill and provide a full refund for the oil change and poor repair service provided. I was without use of a vehicle for three days, After contacting a regional manager and advised him Jiffy Lube caused demage to my vehcile and also the loss of use of my vehcle and the fact that I was seeking at leaset two days of restitution he had the audacity to only offer me a free oil change for my next visit. Can you believe that? Customers and future customers of Jiffy Lube please beware, do not accept any recommended additional services outside of an oil change from any Jiffy Lube. They are not equipped to conduct any type of mechanical auto repairs. A fifth grader could had done a better vehicle repair and would have not attempted to cover up damaging my vehcle. Please please please, dont be duped or stuck on stupid like I was, please learn from my mistake. If Jiffy Lube does cause damage to your vehicle they will find every loope hole not to pay, delay your claim or totally dismise it. Loss of vehicle use ia important to me. Thank you for your time in reading this review. read more

Crazy price for synthetic oil change ..... won't come back here - unfortunately a Sunday and limited time - $160 ?? Will keep going to Take -5 which was much cheaper A pricing strategy that relies on coupons to make your price competitive is a flawed system. Meaning if you don't have a coupon you are over paying. Your customers aren't stupid and don't want to track down a coupon every time they visit for service. I will service my cars at place that are competitive- if it wasn't a Sunday before closing and a busy week ahead - I would have driven off when given the price read more

Went to Jiffy Lube for a Vehicle inspection. Although not necessary, they went through the safety aspects and replaced a burn out light for me. Extra service, & beyond the call of duty. Well done guys! read more

tall white guy at the front desk ignored me when I was calling him. when I confronted him, he didn't apologized. stupid ignorant and the oil change did not take 15 minute, it took I hour. read more

I went to get my oil change in January. Today I noticed oil stains on my driveway. Drove to work and made it thank god. Walked to close enough autozone to get quartz of oil. Put in 1 quart and noticed immediately a puddle growing under truck. Looked under truck and the filter had dings on it like someone had attempted to beat it off, and a ?/15/22 date on it. They never fucking changed the filter. Sad thing is I have used them for years now. I have contacted corporate and I expect full reimbursement and the job done right. This is unacceptable and very disappointing. Like I stated before they have been my go to place for years. That has forever been tainted. read more

Jiffy Lube - Oil Change Stations Near Me - Houston, Texas

I waited almost an hour for an oil change with one customer ahead of me. They're overpriced at $110 for a synthetic oil change and they left my car door handle, keys, and stick shift oily with residue. Customer service was decent but I will not be returning. Edit: My two star review is now a one star review. After leaving feeling ripped off I vented to my dad who called in and was lied to by an associate saying that the estimate was explained to me prior to paying. My receipt says that I was informed of an increase in price from the original estimate which was not verbally or physically approved by me. I was never given an estimate or a warning that my total would be higher than the nonexistent estimate. They are crediting me back $20 which I appreciate but the way the situation was handled still ensures I will not use this Jiffy Lube for any services. If you choose to visit this Jiffy Lube make sure you know what you're going in for and that they don't rip you off. read more

*2 weeks late but I still wanted to review.* I gone to a few Jiffylubes for oil changes over time and this by far has been the best one. Customer service is a big thing for me and the guys here were very polite and gentlemanly. They open all doors car and office, for each customer and ensured that we were aware of where the facilities were and also that coffee was available... They went over the details of what was needed for my vehicle and made sure to clean up behind themselves. I will return. read more

This team never let me down!! I always come here for service. I came in today 15 mins before closing, and they assisted me without question. Great service, and friendly employees! Next time I promise to come earlier, but I most definitely appreciate the 10/10 customer service!!! read more

Came in for a oil change left out with a dirty inside only to notice my knob on the inside of my glove Box was broken off then had my break light fix notice on the same side my signal light is not working I'm a single female I feel like I got screwed over so today I had to bring my dad to get the issue fixed this will be my last time here but I will say the customer service they are friendly men but I need them to check everything on on the customer car before they claim it's done however the issues are resolved but I should not have to come back at all. read more

Jiffy Lube - Oil Change Stations Near Me - Houston, Texas

By far one of the best Oil Change businesses in the area, the hospitality and politeness is 5 star they really took care of my vehicle in decent amount of time if you need your oil changed this should be the place you take your car if you want first class care and hospitality read more

Came to get my inspection & the staff was phenomenal. They were quick, to the point & very friendly. Will definitely be back!!

Wow...this place has changed, for the better! I stopped coming here years ago as the service was terrible and I always felt like they were ripping me off by trying to sell me services I didn't need. I decided to go by today after receiving a gift card. The service was beyond great! So professional, no high pressure sales tactics...just did what I asked. The only thing that kept me from giving 5 stars is the price. But with such great service I'll probably be back. Great job Chris and Everyone at Jiffy Lube! read more

Slow slow slow. Been here an hour and nobody has even said hello. No magazines to read, a blown speaker playing Christian FM radio and the smell of burned coffee. This is car service hell. I bought the groupon to save a few bucks but it's not worth it. Won't come back. Didn't ask what type of oil I wanted Didn't wash hands before driving the car (oily steering wheel) Didn't greet as I walked in. read more

I REALLY wanted to love this place... the manager was super nice and it was clean and okay priced, however when I got home I noticed the medication I had just bought at Walgreens before getting my oil changed was missing... I wouldn't feel comfortable having people who swipe stuff from customers cars working on my car... what a shame. read more

The employees at this location were fast, efficient, and courteous. They were very polite and were easy-going. Everything went very smoothly! read more

Literally created a yelp account to review this place! Service was impeccable, prices are a little high only because I'm used to chevy only charging me $15 lol but other than that I'm so grateful for the way I was treated! read more

Jiffy Lube - Oil Change Stations Near Me - Houston, Texas

What a service culture. These guys (I did not see any gals) really have a silver platter operation. I wish more companies would replicate this type of service atmosphere. These technicians were thorough, attentive, and almost trip over each other just to open the door for the customers. KEEP it up, this will go a long way over time! Joe Watkins read more

I pulled up after work, late on a Sunday thinking I wouldn't be able to get my car serviced before closing time. Not only did I get my oil changed, Tabby and her team went above and beyond to make sure my car keeps running well. I really appreciate the knowledge she dropped on me, and recommend them 100%. read more

This place is amazing. They are always so helpful and kind. I just walked in because a different shop has messed my car up so many times after a fender bender. It cost me more money to fix the mistakes they made than it would have to just pay for it all out of pocket. They don't do body work. But helped me fix my bumper that this other shop kept messing up for no cost. What amazing guys at this place.... AMAZING. I 100% recommend this jiffy lube any day! Thanks again guys! read more

The service was extremely slow. Once checked in I was put on ignore. There was only 1 car ahead of me on arrival A man arrived after me and was put in front of me he seemed to be a friend and I didn't see him pay either. It took an hour for a simple state inspection. Terrible terrible service. There were at least 4 employees noticed Linda Scott read more

Just wanna say that the you man named Ledale who works here is a very nice, sincere and humble individual. Not only did he educate me on the things my car required but he answered my questions and made the experience a million times better. Mr. Ledale was very experienced in his work and showed so much care and professionalism not only towards me but every customer coming in. Jiffy Lube needs to be aware of people like this man who work diligently and thrive at customer service. Because of this experience I will definitely return and invite friends to do business here! Thank you Ledale for being nice to my son and I and making this experience fast and easy with great service! read more

I sat in line for over 50 minutes waiting for the employees to complete an oil change for the car in front of me. They were taking their sweet time fraternizing/flirt with the girls in the car, leaning on the car and taking pictures with them. I became so frustrated that I left without getting my oil changed. I will not be returning to this location. read more

I went in for a tire rotation, and it seems the staff was either not properly trained or just didn't care. They rotated the tires by switching front and rear, but not switching sides. The owners manual for my vehicle (which was accessible to them in the car) clearly shows the rear tires should be switched to opposite sides when they are moved to the front. After the work was completed, I asked if they reprogrammed the tire pressure monitoring system, and the worked told me "we don't do that here." So now my car has tires that were improperly rotated, and a monitoring system that is not reporting the correct tires in the order displayed. Waste of $30 now that I have to find another shop to fix it. read more

The men who work here are extremely professional, accurate, helpful, and do an immaculate job with my oil changes. Clifton and the crew are very hospitable while opening car doors, introducing me to my new car features, and checking all recommended levels. Amazing customer service!!! I will be back! Thank You! read more

This place is a joke. DO NOT waste your time. The crew is disrespectful and cannot repair anything in a timely manner.

I was charged for a oil change that was never done. I took my truck to another mechanic & latter found out that Jiffy lube never changed my oil. HORRIBLE STAY AWAY!! These people are THIEVES. read more

Fast and friendly as always. I usually have the kids with me so we go across the street to the shopping plaza and eat or shop. The workers there are always very kind. read more

These guys make a wonderful team. They are professional, courteous, FUN, customer-service oriented and their work is high quality. All businesses should learn from this style! read more

Professional, Courteous, and Quick! All sum up the AMAZING service I received here. I had a Groupon which they accommodated effortlessly. I was there all of maybe 20 mins from the moment I pulled up, till the moment I got in my car and drove away. The absolute fastest oil change I have ever gotten. They even vacuumed the seats. I will be returning and referring people here! read more

This place will screw your company over. Take a company vehicle there and tell them oil change only no matter what. Regardless of what you tell them, at least $100 extra will be added to the bill for tire rotation, new blades, bulbs etc. They will then say enterprise told us. Let me see here, enterprise is not paying and when you tell Jiffy to call you and give them a number then that is what should be done. This is a horrible way to do business. read more

Went here on a Sunday to get my oil changed and an inspection. I was greeted immediately and told a wait time of 30 minutes. I was also given a price for my services so there would be no guessing game. There is seating in the waiting area and a vending machine. The thing that took my visit over the top was that I was informed of ways to save money on my visit by being recommended to purchase a Groupon and by donating which added an extra savings. It's also stores in the area that you can conveniently walk to to kill the wait time. The service was very professional. Also, with them being pretty busy it ran efficiently. read more

It had been years since I visited a jiffy lube, and I probably never would have if I didn't have a Groupon. Since I had a couple of Groupons, I decided to stop at this location. These guys know service and they serve some great coffee ;-). There was a little bit of a wait, but as I mentioned the service was worth it. I'll be back. read more

I went in for an oil change and headlight cleaning. I told the staff that I would stay in my car because I felt safer and I didn't want to wait in their small crowded waiting room during this pandemic. I ended up getting an engine flush as well because I had went over the recommended miles since my last oil change. Then the employee recommended that I change my air filters in addition to the other services. After asking him for the fee amount, I declined. I told him it would be more affordable and practical for my father to change them. He then challenged my decision and asked me when would that be! Like really dude? The staff didn't practice social distancing at all! The employee who was preforming the services on my car kept coming up to my door to open it. After the second time he did it, I just locked my doors so he wouldn't come into my personal space w/o me first putting on my mask. Once the services were done, I looked over my receipt wondering why my total was so expensive because as usual I brought in my coupons. After going over the charges w/ the front desk personnel, turns out that I was overcharged for the headlight cleaning and the wrong oil was put into my car. I was livid because the staff was highly unprofessional and consist of a lot of new and young men. Therefore I decided to call the customer service number on the back of my invoice to inform them of all the incidents that occurred during my visit. Someone finally called me back within 4 days and after speaking with the rep James, he apologized and agreed to refund me for the oil change only. I went back to the location for my refund only to find out that the rep James never spoke to the manager Joel to advise him to give me a refund. I call the customer service rep back the following day and no answer. I left a voicemail and to this day I still haven't heard back from him. Everyone at that particular location and the customer service rep James are unprofessional liars. Take my advise and stay away from that particular location and ALWAYS check your charges before making payment! read more

BEWARE!!! I will never come back here. I decided to come here today after purchasing a groupon coupon a few days ago. It was a good deal and it said I would have to pay a difference if I chose synthetic oil. So I get there, a gentleman approaches my car, I show him my groupon voucher and I inform him that I would like synthetic oil and how can I find out the price difference I would owe. He directs me inside and says someone will scan my voucher and tell me the difference. I head inside, I wait for TEN minutes at the counter and no one comes. When I see them drive my car in, I decide to head back outside and ask whether I need to approve anything before they proceed with the oil change. A different gentleman says yes and asks me to fill in my information, then he pulls up a page with different types of oils and prices. He immediately says the most expensive one is the only one they have left because they "just" ran out of the other synthetics. I say "well I will come back when you have the other one". He says "oh we already drained your oil". I said "oh really, because I was never told the price and did not give you permission to get started". So he said I needed to request a price check as soon as I got there and if I hadn't that automatically meant I approved the oil change. I told him I had in fact asked for a price check and nobody helped me inside. So he called his manager (who apparently wasn't there), and then said "my manager said we JUST got another shipment in and we do have the other synthetic oil". ARE YOU KIDDING ME? Oh, and after my oil change I guess they were too lazy to reset it and left my oil light on. Safe to say, I will NEVER come back to this location. BEWARE, they will lie to your face and try to rip you off. read more

I came in today to get an oil change and Brandon helped me out!!! This is the second time this week that I can in yo get oil changes for both my cars. The wait was about 30 minutes but Brandon sparked conversation and kept reinsuring me it wouldn't be much longer!!!! Great customer service!!!! read more