Met the owner one night while out for dinner and learned he had remodeled and reopened the dump…read morethat was Chuck's on Richmond. I needed an oil change anyway so I thought I would give them a shot. It is the first place I have gone that explained the differences in the options I had for synthetic oil my truck uses. He also explained the price difference as opposed to sticker shock when I went to pay. The next day I took my wife's car in for an oil change and squeaky brakes. There was an issue with the rear brakes. They didn't try to sell me new brakes on all four wheels, which they really could have and I wouldn't have known the difference. And the price was decent. I will definitely be going back.

I had suspension issues that 4 repair shops couldn't figure out. 3 were GM dealerships. One a…read morerepair all shop. Contacted Richmond Street Automotive for an inspection. Had very friendly and knowledgeable conversation with him. Made quick appointment and received excellent service with several very knowledgeable staff and got my car repaired to the best it has been since I bought it. Thank you Richmond Street Automotive. Everyone there deserves a pat on the back. I will definitely be using your business for all my repair needs on my vehicles in the future. GOD BLESS YOU ALL and thank you very much.

It's easy to get oil change how convenient As specially as the winter tim you only need to change…read moreeye on your car in the winter

I love coming here! It's always a quick change, even when they're busy. They communicate between…read moreeach other very well, that's the impressive part, to me. They check everything from bulbs to filters. They're professional and organized. Highly recommended!

Terran and the crew at this location were excellent and professional…read more I appreciate people that are well informed letting me know about issues involving my vehicles. Great work guys! Fair price as well.

I had a very concerning experience at this Midas today. During a visit, the employees claimed our…read moretires were becoming "bald" and required replacement. This was impossible, as the tires were professionally installed brand-new just four months ago. It feels like a blatant attempt to upsell unnecessary parts. If you visit, be sure to double-check their recommendations--I personally don't find them trustworthy.

had a great experience at Jiffy Lube. They got my car in and out faster than the estimated time and…read moredid a complete inspection, then re-checked everything when I had concerns. Sophia at the front desk was fantastic--she kept checking in on me and my daughter, offered coffee, and shared recommendations without being pushy. Even though I didn't have my military ID on me, she still gave me the discount, which was really appreciated the cost prior to the discount was already affordable. The mechanics were great too, letting my daughter watch from the window and answering her endless questions. I'll definitely be back!

You broke the arms on my air filter compartment. My car is three years old. The arms are actually…read morethick plastic, were snapped off probably because your tech used something to pry underneath the arms instead of using the buckle on the otherside to remove the air filter lid. Usually whenever there is an issue with a vehicle the tech will point out the problem right away but your service personel instead choose to lie about it. I was told initially that when they opened the hood of the car the tech noticed the cracks before attempting to take the air filter out. Then I was told after the car rolled out of the garage that the tech noticed the damaged when he started taking the air filter lid off but the same tech said while I was standing in the lobby, while they were supposedly trying to access the video to prove that they didnt damage vehicles that you should always inform the customer right a away. Well if the tech knew this why didnt he follow through right away and do what he knew was right? So after all this banter in the office they came out and said there is no video footage of the work being done the cameras dont work. I did notice the camera in the lobby was blue while I was waiting so some of the cameras were working while I was there. I wrote down what the rep said onto the invoice and asked the rep that provided the information if the information was accurate and to sign the invoice but another lady stepped in and said she didn't need to sign anything. So then I asked to speak to the district manager that they spoke to about the video feed not working. They refused based on the fact that he was too busy., and they would not reach out to him again. I asked for his phone number and they pointed to the wall where his picture is. I took a picture of the wall where his photo was and proceeded to walk out. Why is it so difficult to just provide a number to reach someone. Then while I was leaving the building, as I opened my car door I mentioned to the techs standing by the overhead garage door that they don't have to lie about damage that is done to vehicles and just be honest because accidents happen. At this point I'm guessing the tech that was underneath the car for the oil change started to get combative and said " I' didnt break the part and I'm not lying. 'I said to the tech, "I didnt say you specifically broke the part, all I said was that "techs should be honest and not lie if you damage something". At this time the tech that was standing in the office while I was listening to their conversation about being forth coming and doing the right thing started to talk back to me and walk closer to me saying " I didnt break it and I'm not lying". The service rep needed to step in between us because he moved from inside the garage to within 4ft of me in a threatening way, kind of like he wanted to fight. I firmly believe that if she would not have stepped in he would have swung on me. As I left, I pulled out my phone with the picture on it and called the district manager. I was told by the staff he was unreachable but he answered his phone right away. Not so busy if you try to reach out. Well, this conversation didnt go to far, the district manager asked if "I was the person with the broken lid?" I said, "yes". At this point I should be providing my side of the story, instead I heard this "I trust my techs and they know what they are doing, they didnt break it, (I tried to speak at this point but the district manager spoke over me) said he didnt care, he didnt care, he didnt care, and it's not the job of the techs to know if the cameras were functional or not". And then the line went dead because he hung up. At this point it might be essential to contact the dept of ag and consumer protection to find out if the state can find out more about this I'm sure this is an ongoing problem as this family of people all seem to act the same way when being confronted with problems they created.

I used to love these guys. I even drive 30+ minutes to go there over some of their competitors…read more Until this last experience. I haven't been there in a while, so I decided to buy a 4-pack of their Royal Wash service. The first one was great. I decided to bring my other car in the next day. I drove 30+ minutes to get there only to be greeted by a "Car wash Closed" sign. So, I called and Rod answered. He told me the car wash is closed due to bad weather. It's not even sprinkling out. It's barely "misting". I explained that I had just driven 30+ minutes and everywhere online still says they are "open" and nowhere on their site did it say they close whenever it's even misting outside. He didn't care one bit. I would have been frustrated, but would have taken it a little easier if his attitude was better. He didn't apologize, he had a "yep, we're closed, deal with it" attitude. Then he hung up on me. I called back and told him I didn't appreciate getting hung up on, and he continued with his attitude and kept repeating in a monotone/condescending voice, "how can I help you, sir?". I will be contacting the owners to get a refund on these prepaid washes. What good are they if you can't use them? If they don't refund me, I'll have to submit a chargeback on my credit card. Unless they make things right with me, I will not be going back. Rod single-handedly killed a once loyal customer. --- Update: Melissa, one of the owners of Clear Water called me and made everything right. She apologized and was open to other feedback. She also offered to send me a gift card for the troubles. Although it shouldn't have happened in the first place, they responded very professionally, and I will definitely be giving them another shot. I am updating my review rating based on the way they handled things. Thanks for reaching out, Melissa.

I'm disappointed with my last couple visits. They used to do a pretty good job but earlier this…read moreweek I went to get the car cleaned up before vacation. I purchased the Works+ package. I get home 25 minutes away, open the hatch and the back wasn't even vacuumed, back seat wasn't wiped down. I can be understanding if it was real busy but it wasn't. That means that the people who checked me in and are supposed to do the vacuuming and the people who dry the car and wash the interior windows missed it too. When you pay over $30 for a wash you expect better and I should be able to have confidence it would be done correctly. Almost all the workers were kids maybe there needs to be more supervision. Maybe I'll have to start going to PDQ.

Clear and honest…read more Vehicle engine blown. I was an out of town customer, they ended up not getting work since vehicle was totaled. Put up with vehicle while I figured out how to get it off their lot. They Were very accommodating and patient and did not charge any storage fees.

This is a well run business and provides excellent customer service and value for both the regular…read moreand the unplanned visits. I recently referred a friend to get some new tires and leak repairs completed. Andrew and Kevin are great to work with.

I've been to several other auto places with my vehicle in the fox valley and due to availability of…read morethe others went to Meineke to have a flex-pipe repaired. The staff was very friendly and completed the service at a fair price in a reasonable amount of time. I decided to go back for an issue I had with an o2 sensor. The staff took my vehicle into check out the readings. I was absolutely blown away when they told me that they did check out everything and instead of replacing an entire part, they were able to remove the item, clean it up and replace it. The only thing they charged me for was the oil change I got in addition to having them look at my car for the other issue I was having. Car has been running great ever since and am extremely grateful for a business that was honest and did great work. I will certainly be bringing in my other vehicles to this Meineke going forward!

I will never go back here unfortunately. Brought my pick up in for a coolant leak. I knew where…read moreit was leaking but did not have time to fix it. Brought it in and got a call back saying there wasn't a leak which is mind boggling because I watched where it was coming from. Once I told them they said they would check again. Called back and said it was water pump and was going to be 1500 bucks. I brought this to zentners in appleton to replace hose assembly and o ring. 300 bucks no leak in water pump. Save yourself the headache listening to these mechanics at meineke in appleton.

I have been there a few times with the manager's special. I am very satisfied. In the spring/summer…read moreI will do the inside, but it sure is great to have the inside done in the winter. Overall very good job. Thanks

they left water in my brothers car and did a horrible job I would not recommend this placeread more

If I need my car fixed, I come here first for a quote and then I usually end up using Zentner's…read morebecause I trust them. The people here are great, Julie is so friendly and helpful. I love that they have pooches running around in here, makes it not so rough having to pay for car repairs when you have cute doggos running around to lighten your mood. The staff they have is intelligent and genuine, I can't say enough good things about this little mom and pop place. I would recommend them to anyone.

I got an engine light on as a warning. They could not get me in for two days. They may be good at…read morewhat they do, but if I can't get in to see them.