Based on an initial phone call to get a price, the guy that answered the phone, I will not go there. He was short with me, talked over me and mumbled. I just hung up knowing that it was not going to end well. I suggest having someone that cares answer the phone. I had a coupon but I am just going to my usual place to pay full price. I was hoping to give Jiffy a chance since we have 8 fleet vehicles as well to service. Very disappointed in the lack of professionalism. read more

The employees were great and knowledgeable. The area is calm. The service was excellent. Will definitely come again. read more

On Friday 1/2/2026 we went in for an oil change and the guy who helped us was an absolute clown. He was trying to make my son and I look stupid. He talks (mumbles) on purpose to make his coworkers laugh. I did not find it amusing at all. Try hiring some mature people. We will not be going back. read more

The oil change was fast which is good. Customer service was really bad. To the point where I question if they even changed my oil. The two employees acted like I was bothering them or begging for a free oil change. This is the second time I visit this jiffy and I don't think I will be using this one anymore. Management needs to talk to them because reading the comments, it seems like it's just not me. read more

Came in for a basic oil change. the guy I assume to be the manager was rude from the moment i pulled up and it was obvious his coworker was uncomfortable as well. This guy was extremely aggressive in his mannerisms; slamming doors, talking/cussing to himself while on the computer. He then proceeded to raise his voice to me when asking if I received a text message regarding a price. Not only did he fail to explain to me what the text was for or where it was coming from, the text came with a quote which was $30 cheaper than the price given. I've been coming here for years and usually the workers show me the price, up sale me on extras, I pay them directly and leave. Simple. I felt extremely uncomfortable from the moment I got there so I decided to leave. I told him I was going somewhere else and he yelled at me that he had already drained the oil from my car. So I yelled back at him for taking the oil out of my car before even giving me a quote or price. And after reading other reviews of him mistreating people I'm glad I did. His excuse for this was "to move things along faster". I WAS THE ONLY PERSON THERE. After going back and forth he said (still yelling) that I could leave, but that I would never be able to come back again. He yelled at the worker to pull my car out and again, I yelled back at him bc he told me he pulled the oil and he is being mean to the worker. He responded by then saying the service was completed and the oil was in there. Livid, I told him it was crazy to complete the service without quoting me. The worker pulled my car out and apologized for what was happening. Idk who this guy is, or why he is still there after all these YEARS of horrible treatment toward customers and workers. Must be related to the owners bc there is no way it is acceptable to go about life treating people like this. read more

The guys are friendly and do a great job. Had my headlights restored in 30 minutes. The location on Pine said it would take 3 hours. The dealer told me it would be $4000 to replace headlight covers that turned yellow. $108.00 from Jiffy is a lot better. I recommend this location for service. read more

Just went here and the guy at the desk was extremely rude. When he was talking to me he was talking very fast/ mumbling I asked what was that as to repeat what was said and I got a total attitude and raised voice back. But guess what that's not it I'm now on my way to a different location one closer to my house because the bottom of my car is clearly not put back together correctly. This simple visit turned into such a headache very quickly. Will never go back to this location again. read more

Always a great job on my vehicles. Never a problem. I take all my cars here for services. Glad they even do brakes.

Primero que nada quiero agradecer a este taller de Jeff Lube, porque atendieron a mi hija siendo que su carro se había quedado en la esquina, un muchacho creo que se llama Omar, fue por ella hasta la esquina y la llevó al taller. Al parecer la batería ya no le funcionaba y el jovencito la atendió y le dio una batería nueva. Estoy más que agradecido con el muchacho Omar y espero que le den un aumento porque se lo merece. Gracias read more

The lack of respect for my car and property is unacceptable. Im not sure wtf yall got going on but this place sucks BOOTY CHEEKS and I wont be coming back. These people almost completely damaged my 2021 Lexus a few months ago after an oil change. I drove home to find oil leaking the entire way. My hood was smoking significantly, and the engine was rumbling. It was extremely unsafe and scary. When I returned, they fixed the issue but only after giving my dad attitude when he rightfully expressed concern about the potential damage to my car. More recently, I came in for another oil change (never again), and they went into my glove compartment WITHOUT asking, to check the air filter. In the past, they've always asked first. I wouldn't have been upset if they had actually returned it in good condition, but they left my glove compartment a complete mess. It was filled with dirt and leaves from the filter, and they just shoved everything back in carelessly, breaking my perfume bottle in the process. This was unprofessional and easily avoidable if they had simply asked for permission before going through my personal belongings. One too many bad experiences. read more

My mom came home one day crying and explained to me it was due to the pure rudeness and lack of respect shown by the employees. She later went to another jiffy lube location and was helped perfectly fine and the job required much less hassle than the previous employees made it seem. read more

The manager, Johnny, is extremely rude and very poor customer service. The other employees were fair and kind but Johnny has issues talking to customers and explaining things. read more

I come here for my oil change all the time. It started because they let me stay in the vehicle when I have my son who is autistic so that's extremely helpful. They also top off my tires with air if it needs it. Today they vacuumed my car and threw all my collection of water bottles away without asking. I think that's really nice. They don't charge for it or have to do it. They just do. I really appreciate stuff like that read more

I really appreciate these guys checking and filling my tire for free. It's always worrisome when you are on the road and the dreaded light goes on in your car. The technician was fast, friendly and helpful. Told me which tires to keep an eye on and I was only way. Thank you! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Chino, California

Wish i could put no stars....took my new 2022 car in for an oil change paid 150+ including air filter. Car came out with extensive damage to driver side fender on the corner were the hood meets the fender. Never bringing my car back here technicians are not qualified to work in the automotive industry. Hopefully corporate takes accountability for the damages done by technicians. read more

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The service was great. I did not have an appointment but got in quickly and the oil change was done in 15 minutes. They also changed my cabin filter. It was the original on a 2016 vehicle. Let's just say gross! I can't thank them enough. Great price and with a coupon to boot!! I will be returning when it is time again. read more

Service techs were rude, tried to take advantage me, thinking I didn't know much about my car and tried to upsell me multiple times. The only thing y'all know how to do is change the oil! Just Change the oil! Not to mention the service was far from "done in a jiffy" ouff read more

Carlos was so nice. My other half died recently and this was the first time in 17 years I had to deal with car maintenance. Carlos treated me with respect and empathy. This Jiffy Lube was my #1 choice. My hubby and I used to park near them, facing the strawberry patch, to enjoy ice cream cones from nearby Wienerschnitzel. I feel safer now, since the oil/filter change, various fluid checks, and tire pressure. And Carlos replaced the 2-year-old paper dealer plate with the license plate I found in the glove box. I left the service paper in the car, so I don't have his teammates' names as I write this. Thank you all for your help and kindness. Taking care of this task - my safety - was my Mother's Day gift to myself. read more

I went in today during my lunch break because I thought I needed an oil change. The team was so honest and let me know that my indicator was off and that I still had 2K miles still to go. I was ready to get a full service and tire rotation but thankfully this team was honest, so I didn't have to spend unnecessary money when it wasn't needed. I am very appreciative! read more

Came here to get an oil change on my dad's 87 Blazer and they were honest kind gentleman shout out to Frank and Kevin who were honest and said I didn't need an oil change these guys know what they're doing read more

Johnny customer service was awesome This is the fastest place I've been too! Great prices!! You won't regret it!!! read more

Wife took her vehicle for oil change. She asked them to check her tires and they said tires were fine. I checked afterwards and the tire pressure was 5 PSI lower than recommended on all four tires and noticed front tires were completely bald. They didn't bother to check the tires at all. read more

If I could it would zero stars. I took my Dodge Charger there. They spent an hour trying to get my oil plug off and couldn't...let me leave not telling me they had ripped at it so bad they ruined it and I had to take it elsewhere to get anew oil pan. Total amateur crooks. Do not get your oil change here!!! read more

Jiffy Lube Oil Change - Oil plug - Auto Repair Near Me - Chino, California

If I could give this place zero stars I would. They see that my skid plate is missing bolts and is damaged but FAIL TO TELL ME. So what happens? It falls and drags ON THE FREEWAY. Could have fallen off completely and blasted out from under my car, hitting the car behind me and causing an accident. Hubs takes it in the next day, they apologize, say they will order the bolts and make notes for the manager. I call the manager the next day (Monday) and he was like, "Oh well, it's noted right here on your invoice that the bolts were missing when you came in." AND YOU DON'T TELL THE CUSTOMER??? WTH IS WRONG WITH YOU?? Do you think people look to make sure their skid plates are attached before they drive anywhere? How would I know??? BEWARE! BEWARE! BEWARE! Go to ANY OTHER oil change shop you can, but NOT here! read more

My boyfriend took his truck to get his brakes and rotors done and they did such a horrible job! You would think that by the amount that they charge they would do a good job. Am assuming they lost one of the screws and failed to tell him or fix it... he drives freeway all the time and by the time that he noticed is because his brakes aren't working well. So now they want him to get a tow truck but don't want to pay for it. read more

Jiffy Lube Oil Change - Auto Repair Near Me - Chino, California

What a rip off. Bought a jeep, took it here for an oil and filter change, paid the money, and look what I found today. This old filter that says to change it in 2011. I trusted that they did the honest and right thing for their customers but apparently not. If you go here be sure they take out your old filter and show you the old one before replacing it. You just can't trust them but they will be sure to still charge you for it. What a waste of money and so sad we have to be so cautious. I've been driving around with this old filter until today when an honest mechanic showed it to me when he changed it. Better to save your money and give someone else your business. I'd give them no stars if I could since they still have my money. read more

Jiffy Lube Oil Change - Oil filter - Auto Repair Near Me - Chino, California

Website for this location says you offer diagnostic services. You don't. Thanks for wasting my time.

Soon as I pulled up the staff Alex was pleasant approached me apologize for delay. Had a car in front of me although I was told by previous employee it would take 20 minutes. Things changed quickly was taken in with 5 mins. Definitely was a quick and smooth stop. Thank you Alex. read more

I usually take my car to the jiffy lube in Chino Hills, but because this one on Riverside was closer I decided to bring my car to this one...big mistake. I paid for the Signature Service. On the receipt they checked off that they cleaned the windows and vacuumed the floor...that was not done. I had new tires put on at Costco the day before, and Costco puts green caps on the valve stems to indicate the tires are inflated with Nitrogen. Needless to say two of my tires had been replaced with black caps on the valve stems and the other two were missing entirely. The sticker they put on says my next oil changed is due at 149,938 miles. The actual mileage on my car was 149,300 miles. The receipt states 144,938. I believe this is a con to bring my car back earlier than needed. Not going back there ever again. read more

Great Customer service! I went in for an oil change and they were quick and to the point and got it done super fast. The best part is they don't Upsell you like the location in Chino Hills does. read more

Bad attitude and horrible management. Poor young worker blew my radiator from the bottom and got 3rd degree burns all over his body and all the manager guy did was get angry and drive around with his employee for at least 30 minutes looking for a clinic. Bad management. read more

Came in for an oil change just to get my car messed up. The guy didn't screw the bottom plate all the way in which came off while I was on the freeway. Which left my car making a noise, so I had to call off work and bring my car in which the supervisor was no help. They tried telling me there was nothing they can do, so after talking for a while they agreed to get me a new bottom plate with no refund. I asked about the noise and they told me it wasn't anything and if I had a problem I can bring it back or take it to another shop. They didn't bother to fix it or anything even though the noise came from the damage of the plate coming off. Very poor jiffy lube with a very unprofessional manager named Johnny. read more

Jiffy Lube Oil Change - Auto Repair Near Me - Chino, California

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This is the second time I have been to this jiffy lube recently, and the service quality has been very poor. They don't go over what they did to your car anymore like they used to. Nor do they do everything that you pay for, but charge you $50 for an oil change anyway. They are supposed to wash your windows and vacuum out your car. They mark off on your receipt that they did these things however, they never do. They even checked off on my paper once that I declined services when they never asked me if I wanted it. The last time I went, they never even let me get out my car. They let me sit in the car the whole time while they changed my oil so they never could vacuum it. They also don't give stickers anymore for when your new oil change is due. When I pulled up, everyone was sitting around doing nothing. And they acted like they didn't really want to service my car. They did the bare minimum and sent me on my way. The employees come off as very lazy here. I have been going to this Jiffy Lube since the early 2000s and have never had this bad of service before. read more

So your guys are supposed to check everything? Well your incompetent technicians did not check all the fluids and car was heating up

Don't yell at your customers. Not coming here anymore. Yelp is making me write more but I don't have anything more to say

I brought in my 2015 toyota camry to get breaks installed on the rear two back tire but frist wanted a inspection to see if I needed Roaders Clueless mechanic takes a look and says yea you need new ones $366.00 I need a second "honest opinion" I took my car to tri-auto in chino $145.00 installed no bullshit lies Moral of the story this place will upsale just like any Pathetic drug dealer would! read more

Second time to this location and there were 4 cars in front of me. There was a small wait of 10-15 minutes and then they had me drive in and up on the ramp. I was able to stay in my car for the entire process which was maybe 15-20 minutes. Everyone was friendly and not pushy about services. Coupons for Southern California Jiffy Lubes are accepted. Again, super friendly and fast service. read more

Was told to come in for brake pads. Drove there. Parked went inside the office guy in a black cat with a black polo tells me the office is an open anymore and I need to get in line with the other customers when there's no sign on the door did not ask me what I needed or what I was therefore so I said OK I got in line waited about 15 minutes went into the bay for them to tell me that the price I was sold over the phone was a starting price? Whatever that means. Then they all bickered back-and-forth about it being Saturday and how nothing can get done. Guy calls parts store nobody answers and then tells me that sorryYou need to get out of line until someone calls me back so I can get you the final price and how long it's gonna take for parts to come in taking my service to brake Masters in Pomona read more

Place is great. Very professional. I felt like I took my car to a Daytona 500 and the pit crew is doing my work. It's. Great place that I will be returning to with all my cars read more

I frequent this location and the customer service is usually great. However, today, was a different story. It was a normal start of the service. I parked my car in front of the open bay. I was approached quickly, and service began. I had asked for an oil change and to check the condition of my back beaks. My car was moved into the bay it was parked in front of. However, after about 20 min, nothing happened. During this time, I checked into yelp and set up the 12$ off coupon for this oil change. Something I have done 4 times at this location (and more for other jiffy lube locations). My car was eventually moved to the other bay. After they moved the car, I was then asked which brakes needed to be checked a second time. I guess they moved the car to the other bay to check the rear brakes? Service was performed on my car and after 45 minutes, it was done. There was only one other vehicle in the bay for an oil change when I arrived. I went to pay, and everything was going accordingly, until I attempted to use my coupon for checking in. The code didn't work. The employee asked if I was at the right location, which I told him I was. I went back and checked the coupon and I had forgotten to activate it. I did so, yet the password still didn't work after that. He said he couldn't take the coupon and said he would only offer me 10$ off and that he would only take the coupon if it had a barcode instead of a code. I had to haggle with him until he gave me 12$ off. When leaving, I was also surprised and annoyed to find that someone had tracked and left oil stains onto the floorboard on the driver side. I am disappointed by the attitude given by the employee and finding oil stains on the floorboard. Not only that, from the time I arrived and left, it had been well over an hour. I had left home at 8:50 and didn't return until 10:45. The car took about 30 min to be moved to the bay, and another 45ish minutes to be serviced. There was only one car in the bay apart from my vehicle. Slow service. Finally, beware everyone, the coupon for 12$ off is not working unless you're lucky enough to have the barcode one. read more