Getting a flat tire sucks. So does going to a mechanic shop as a woman on my own. But this America's Tire location is fantastic! I booked an appointment online (super easy), and only had to wait about ten mins in line when I arrived. The staff were kind, respectful and didn't try to upsell me on anything. I had forgotten about their policy to fix a flat tire for free (as long as it's an easy fix). This is a new-to-me car and I have no idea where/if these tires were originally purchased at America's Tire, but that didn't matter. I was in and out in less than 45 minutes (making an appointment matters!) and I didn't pay anything. I am sincerely so grateful. They made a crappy situation (getting a flat tire) and a potentially cringey conversation (being a woman in an all male place) into an easy, safe, encouraging and fast experience. Thank you!! read more

I had one of my best experiences at this store today! After getting our tires done, I had issues with my credit card. One of their employees (Josh) went above and beyond to assist us with this issue. I was going to tell him if it was too much trouble to put it in another card, but he said, "Let me call customer service and if they cannot help us, then I will use your other card." He helped me resolve my issue and he did it with the best attitude! I would highly recommend America's Tires! Particularly if Josh is around, you will be very happy with your experience. Thank you! read more

I hand carried in a single flat tire and rim to get the tire replaced. Dropped it off and a few hours later, picked it up. It all looked good. I go home and mount it onto my truck, which I do not daily drive because of the gas prices. I go for a spin and notice that my tire pressure light is now on, but I'm not alarmed because I know sometimes it takes a while for the sensor to connect back with the truck (the truck had been driven around on its spare with the flat tire at home). Over the next week or so, I noticed the tire pressure light had not gone away so I tried to reinitialize the sensor with my tpms programmer. It just would not work. In fact, my TPMS programmer would not even detect the sensor. I thought maybe the sensor had somehow ran out of battery, as a coincidence. Last night, I finally had enough time to break the bead on the tire in order to access the sensor to replace it. I was shocked to find that an incorrect sensor had been mounted. In fact, the current sensor is not even for a Toyota Tundra because it's a 433mhz sensor and the Tundra uses a 315mhz sensor. And yes, I know for a fact that my sensor was working when I got the flat because I watched the pressure decrease from 45 down to zero on that tire. In other words, someone at the tire shop switched out my sensor. (The invoice said nothing about switching sensors or anything . It was a simple mount and balance). I don't know why they would do that, perhaps someone broke my sensor when replacing the tire and then swapped one on to cover it up. Regardless, completely shady and dishonest. I've been going to various America's Tires for about 20 years and this is the first time I've ever encountered something like this. The sensors are like $40 for four of them on Amazon and about two hrs of my time. It's not even the money for me because I know how to deal with these sensors, but for someone else it could have really screwed them up because they would have been paying money for a diagnostic. I would not have expected this type of practice at a legitimate store. Very disappointing. read more

America's Tire - The sensor that America's Tire swapped on. - Tires Near Me - Chino, California

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Extremely Poor Customer Service - A Complete Waste of Time! I waited for 20 minutes, only to be told when it was finally my turn that they were only accepting appointments that day. This is absolutely ridiculous and a complete waste of my time. If the store was only serving customers by appointment, they should have clearly informed everyone from the beginning instead of letting people wait for nothing. The staff showed no consideration for customers' time or effort. This is unacceptable and highly unprofessional service. I will not be coming back, and I would not recommend this store to anyone who values their time. read more

Bought new tires got them installed at another shop one of them was defective I came back got the defective tire ordered to Americas tire and put on in the same day thank you Frank and Cameron for helping me get the issue solved quickly read more

The service here is just always top tier. Never fails any time I have a tire issue my hubby is not around. I come here and I feel they are honest and don't try to overcharge me. They are quick, efficient and always so kind and service oriented. read more

Great place to purchase tires and to get them repaired!!! The Chino location is located at the corner of a large shopping center close to PetSmart and Dollar Tree which is nice since I went shopping instead of just sitting around and waiting for my car.. This store is very nice and clean and everybody is super nice and professional.. Steve, repaired my tire before my shopping spree was done, and he was very nice and explained what the issue was.. This location has become my favorite one so far! It's worth noting that they have a paging system so you receive a text when your car is ready which makes it very convenient... read more

came in for my 9:00 a.m. appointment and even arrived 15 minutes early. The clerk assured me there would be no problem and that my car would be ready by 10:00 a.m. However, by 9:46 a.m., my car still hadn't even been taken back for service. It makes me wonder--what's the point of making an appointment if you're treated the same as a walk-in and left waiting? Very disappointing experience so far, especially since I planned my morning around this scheduled time. read more

To the woman who works at the shop I think her name is Nilsa ? I'm not sure but she's amazing. She took initiative and said "I can take it" while they were looking at everything! I was so impressed and she changed those tires efficiently. Loved her and hope to see more females in the shop! Always love for the males too. read more

I recently had my car windows tinted, and I couldn't be happier with the experience. The customer service was outstanding from start to finish. The staff was friendly, professional, and took the time to answer all my questions, making sure I understood my options and felt confident in my choice. I highly recommend them to anyone looking for window tinting. Great service, great results, and an overall smooth experience! read more

America's Tire - Tires Near Me - Chino, California

I've been a long time customer. Went in this morning for a nail in my daughter's car. Ernest at the front counter is always courteous and helpful, fully explaining the repair process (no charge for repair). Justin was the tech who did the repair, again explaining what he did for the repair. I've been to the Chino store many times over the years and everyone has always been professional and courteous. read more

I made my appointment online to get 4 new tires on my car and it was so easy and fast. I even got a special offer for purchasing them online saving me $80. I showed up on time for my appointment and I got helped immediately. Both Michael and Sam was friendly and helpful. Every time I go to America's Tire, they always have great customer service. They offer to check on alignment for free and let me know to come back for free rotation. Thank you America's Tire! I love my new tires! read more

I called to this tire shop only about 14 minutes before they are closing. However, Josh picked up the phone and he said he would try to fix my tire if I brought it in before 6 p.m. I got there 5:55 p.m. Josh was happy to see me what's wrong with my tire and fixed it right away. I got a short nail stabbed into my front tire. It did not show the tire flat sign on my car, but I am scared to see any kind of metal nail sticking into my tire. He fixed it within 5 minutes. Did not asking for any money for it! I am so grateful that I went there ( American Tires at Central). Thanks again for making my day, Josh and American Tire ! Again, another location of American Tire earned my trusted in tires. Will come back there again for other reasons related to tires. read more

Long overdue review. Been coming here for years simply because prices are decent and get free rotation and balance which helps my tires last longer. But as far as counter service, it's horrible! I experienced late times with appointments and today I waited 30 mins from walking in till someone said can I help you? At one point 6 yes 6 guys in red shirts all standing around behind counter doing nothing. Plus I dislike they prioritize pagine calls over people standing in line frustrated because they are slow. Other places don't offer the perks after purchase only reason I put up with this service. Lucky I don't come in about 2-3 times a year. read more

This review is long overdue, but around September of last year, I purchased a set of four MICHELIN PILOT SPORT ALL SEASON 4 tires for my 2023 Model Y with promo, even though my old tires still had about 7/32 tread depth left. I specifically asked to keep the old tires and mentioned I would come back to pick them up later. Unfortunately, they ended up recycling or throwing them away. After I followed up, a manager called and said they would try to find similar tires from other stores, but I never heard back. Their service and tire prices are usually pretty good, but in cases like this, there should be clearer communication between staff and customers. A complete letdown. read more

I went in for a simple tire rotation before my road trip. After leaving I notice the tire were not rotated to the back.....on both side....basically I wasted my time waiting for a service of no rotation.... read more

Great service, great pricing. Came in without an appointment and was out in a hour. Because I bought my tires with them my flat due to a nail was covered. I'll continue to get my tire needs done here. read more

Amazing businesses model. The employees are polite, have great energy, move with intention, and they take care of their customers. Good prices and good selection. Whether you need tires, a rotation, or an alignment, this is the place to go. read more

Shopped around and finally decided to pull the trigger and try out Americas Tires. I'm super happy so far, installation was quick, they gave me a veterans discount and never tried to upsell me. I knew what tires I wanted and they made it happen. read more

Had the best service. Thank you Sam. So helpful and grateful. Very helpful. I highly recommend

Americas Tire co is my absolute go to and this location has become my new favorite! Their service and staff is top notch. It seems that Camryn is always working on the days I'm having tire issues and he is so helpful and quick to assist! Management did a great job in hiring because all the employees here are SO kind and helpful everytime I bring my vehicle in or call to ask questions. Thank you guys read more

It's so frustrating when you get a flat tire and they tell you worst case scenarios. My tire went from 44 to 12 last night. I took my car in. The guy looks at it and he doesn't see a nail. He takes me in and gives me this 8/10 lecture that when you don't see a nail, the tire has to be replaced. He says that he doesn't have that tire and would have to order one. I asked if they can take the tire off and to find the leak. He says that we don't spend time looking for leaks and once we take the tire off and find it's unrepairable, we cannot put it back on for safety reasons. At this point I didn't know what to say. It felt like he was schooling me like a child in front of all the customers waiting. There was so much quiet time standing there, I couldn't make eye contact. The Manager came out and sided with the Salesman and kept using the Safety reference of why they won't even look at it. I told the Manager that maybe the nail is under the tire. He didn't even ask me to roll the car back. The Manager humored me and said let's go take a look. I rolled the car back and he saw the nail in the center of the tire. We walked back in and they repaired it. I don't get it. The smirks and no apologies. On top of that, they made we wait the whole 2 hours. No customers were there. Just me waiting like a disgruntled customer. read more

Terrible business practice at this specific location by Earnest. I've been to other American tires location and Discount tires in Monrovia. They all offer free tire rotation. I called in to make sure before my girlfriend went in and they charged her $40. I called in to ask about the charge and Earnest said they charge $40 for rotation and road balance. They finished the rotation in 8 min.They did not road balance the tires! And road balancing is. It needed for a simple rotation! I wish I remembered who I talked to when I initially called in but his name might have been Nick. Who was very friendly and stated the rotation is free regardless of if you purchased there. read more

Courtesy is top notch, meets appointment times and guides you to assist in your decision-making.

Absolutely wonderful customer service, Ernest was so welcoming! I rarely write reviews but America's Tire, especially this location, is how businesses need to be ran. Thorough, honest and quick! Thanks again guys, will be buying my tires from here from now on. read more

Great location!! I confused myself and made an appointment at the chino hills location but after a mix up I asked to see if I could still show up for my appointment and this location said yes!! So after a ten min drive I was checked in and Miguel helped me out and was very professional checking me in and giving me a great checkout out time! Ultimately I got the repair and quick speed americas tire always gives me right at closing time! I'd come back here anytime for the service I get but even better quality tire service! read more

Very pleasantly surprised to find this location. I had set up an online appointment for a flat repair. After showing up and walking in the showroom, Cameron greeted me. He was highly professional and courteous. Embarrassed to admit that since this is a tire store in Chino, I wasn't expecting service to be at a level that I am not used to seeing. He was very thorough in inspecting my tire, and then further looking at the other tires to make sure they are okay. My vehicle was taken in right away and confirmed that the tire could be repaired. He brought to my attention that my lugnuts had swollen and should be replaced. This was not an upsell, as my dealer had just notified me about this as well. After initially declining, I decided to go ahead with it. Did I mention these guys were very thorough? After they repaired my tire, they once again inspected the other tires and made sure the tire pressure was correctly set, and looking for other potential issues with my tires. They did not find any. The assistant manager brought out my truck to me, and handed me my keys. I believe his name is Keith? Anyway, he was also very friendly and professional. Is this a surprise? Honestly, I am willing to pay more for a set of tires from these guys over Costco to get this level of service. I found my new location for any tire issues I may have. read more

This was a seamless process for me to replace one single tire that had blown out (due to it being second hand ). After we purchased the tire and warranty we left my car there until the process was done. Took about 2 hours. We drove by to check the status and it was done. Only thing that was disappointing is that I didn't receive a phone call when my car was done. Other than that no issues here so far. read more

I really like America's Tires, BUT, I took it in for a tire rotation, and while driving i lost a wheel cover. I took it back the next week to have sensors replaced, before I left I asked about the wheel cover, falling off, the lady said they normally fall off so many years. Guess what, couple days another one fell off. Please make sure they are putting the covers back on properly. read more

I really like the customer service here! Everyone is nice. My recent visit here was very disappointing. I had a set appointment and I showed up 10 minutes early. Once the worker started to take my information and check me in he said my wait time was going to be 1 hour and 45 minutes. That's with an appointment!!! I don't know how or what their process is with walk-in vs. appointment but I feel having an appointment doesn't matter. I sat there watching and waiting for my car to get serviced on and they literally started on my car 1 hour later! Once they started on my services it took 20 minutes for them to finish. I noticed they didn't rotate out my spare, which I made sure they noted on the worksheet. When I asked if they did it, they said yes. But then retracted that they didn't and they would need to do it. So I waited again. There's no point in making an appointment if you're going to wait. read more

Fast, professional and enthusiastic. Every employee is proactive and thoughtful. I love it.

I have been a customer of America's tire for as long as I can remember, ever since I got my first car in 2016. This is the first time I experience this kind of service. I honestly can't believe I'm writing this, but I came here for a simple tire patch on my SUV. I left with my tires rotated. I drive with staggered tires and my rear tires were rotated to the front, which they never should have been. Can't believe that occurred, and when I came back for them to fix it, they won't because now they deemed that my tires or below the tread limit and are suggesting I buy four new tires. Why would I re-purchase from them after their mistake? Unbelievable. read more

Worst customer service I've ever experienced from America's Tires. Chose this specific location because they had the tires I wanted in stock. Setup an appointment and showed up a bit early and they started to work on my car immediately. They got the done with installing new tires on my car and was done in about 30 minutes. They took my car out of their bay and parked it. Saw my car sit there for 45 minutes in the parking lot before I asked them about the alignment. Immediately, they get to work on checking the alignment. Came back to me within 5 minutes and quoted me $200 even though he said it would cost $90. So, I just waited 45 minutes before they even did an inspection and now they're quoting me $200? Frustrated, so I said no thanks and then they decide to give me the $90 rate they offered. So even with an appointment, it's been over 2 hours now even though they said it would be 45 minutes. Don't recommend this place. Nice employees, but horrendous communication and efficiency. read more

First and last time i visit this place. -The service person answered 4 calls while ringing me up, something that could have taken 2 minutes to do, took 15 minutes. Causing the following mistakes on the receipt. -Service agent checked my tires, both of us agreed the rear 2 tires needed replacement, the front still have about 50% life. Ooops wrong car - I wait 2 hours, i called to see if my car was almost ready, they said, yeah your car is ready for pick up! I get there, it wasn't my car, it was a car that looked like mine. Oops wrong tires -Service center tells me my car is ready, finally... i check the tires and they replaced my FRONT tires instead, because the person that helped me was answering calls while making my invoice and accidently put front tires to be replaced, not rear tires as agreed. Now i have to wait for them to put my old front tires back on my rims, and also correctly replace my rear tires. 3.5+ hours later! - Finally my car is ready... it is now almost 6pm, keep in mind i dropped off my car at 2:30pm and the shop closes at 5pm. Surpise! We forgot something very important the air core valve! - They reverse my car out of the shop, after replacing the proper tires and putting my old front tires back where they belonged. I drive down the plaza and i get a flat tire warning light! Oh no! one of my tires has 0 PSI in it! Luckily my tires are Run Flats, if not my front tire would have been damaged. I immediately drive back to the shop, they say they forgot to put the air core in the valve, which is what keep the air from coming out of the tire. It is now 6:30pm, i am late to my dinner with the wife which was at 6pm. Cancelled and ended up just going home. Horrible experience. read more

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Customer service was mid here, came in for a alignment and the moment I walked in I stood in the lobby all awkward until Danny at the front desk acknowledged me and said, will right with you sir and walked to the back. Stood in the lobby for a while and Kylie was helpful and helped me. Kylie was extremely helpful and I felt comfortable handling business here. Came to pick up my car and guess who was at the front desk "busy" Danny. Michael was super helpful and Danny wanted to intervene with helping. Danny makes everything awkward and weird and his energy lacks customer service. read more

Excellent service! I made an appointment two weeks ahead of time and was quoted for 4 Yokohama tires and a set of wiper blades. I showed up and was charged exactly what I was quoted for! Kyle was the associate who helped and made the experience very efficient. My vehicle was serviced and ready under an hour. I suggest making an appointment as early in the morning as you can. I am highly satisfied and will definitely be returning. Thanks, guys! read more

F** up #1 Came here to get my 2018 BMW i3 tires done. After I get my car back there are red marks all over the face of the wheel. They claimed to not be responsible for these, but with me being more overprotective of my cars than a father and their teenage daughter, I know everything that goes on and it was not there prior. I have no tools that are red and there's no way it wasn't them. They did offer to refinish the wheel though, but that meant my car was down for a week. After the fact, I'm not sure the amount it would have cost to fix the wheel out of my pocket was worth the downtime of my car being down a week. To give them credit, they did pay to have the wheel repaired. Unfortunately, the repair was not as good as the factory finish. F** up #2 + 3 Ordered summer tires for above car (Bridgestone EP500). They installed all seasons (Bridgestone EP600). Went in for a warranty and this happened AGAIN. F** up #4 Went in for a tire warranty on a 2006 Mercedes Benz E350 (Hankook V2 Concept2). They installed max performance summer tires (Hankook V12 Ventus evo2). I guess you could call this a come up...but now I have mismatched tires which is a safety issue. F** up #5 Called to ask about having 4x tires removed from 16" wheels. Told me $125 over the phone. Asked again, just to REMOVE 16" tires? Not a special size, not stretched tires, no mounting, no balancing just 225/50/16s off a 16x8 wheel. Person over the phone confirmed again it would be $125. You've got to be kidding me! I'll take it somewhere else for $7/wheel where they won't scratch it (and then refuse responsibility either). read more

Amazing, friendly staff, for sure I'll be coming back here again.... very helpful. I recommend this place %100.

Worst place ( just this location) they don't honored appointment. I don't understand why making appointments is recommended. Everytime I come here there's a least an hour wait before the even take my car in for service . This is the last time I go here , sticking with my dealership . read more

I had a great experience at this shop after catching a nail in my tire. Assistant Manager Nicholas Ramirez was incredibly professional and detailed, taking the time to explain all my options. He let me know they would patch the tire for free, or if it wasn't fixable, they'd mount my spare at no cost. He also provided transparent information on new tire pricing, installation, and their price-match policy. Huge props to Nelsa and Bryan as well--they did a fabulous job efficiently swapping my flat for the spare. Highly recommend this team for their honest and thorough service! read more