Fast efficient with a scheduled appointment. Able to do a good alignment and tire change without any frills. Overall would consider again if getting Good Year tires. They were able to service a Tesla without any issues. read more

Another horrible review for this place. My wife made the mistake of buying new tires and the warranty here so I've been kind of stuck with this place, but after today, DONE. These guys lie, they're not honest AT ALL. They lied to my wife to get these tires, they lied to my 22 year old daughter and they're rude and unprofessional. I've had to over pay on so much because of their front desk guys lying to my girls. When you question anything, you're greeted with rude and nasty remarks, it's almost like they're trained to fight you. They can keep their warranty, they won, not dealing with this place anymore, IM GOING SOMEWHERE ELSE. read more

I love this place. The manager Rick is professional and honest. The customer service here is amazing. I never leave here feeling like "I got got." They explain everything in detail that you need. Definitely a place I will be frequenting. read more

I brought in a battery that I originally purchased from Just Tires, and it was still within the warranty period with only a couple of weeks left. They tested it and told me the battery was "good," even though my vehicle had already needed jump‑starts. I had both the starter and alternator tested elsewhere and they were confirmed to be working properly, so the battery was the obvious issue. Despite that, Just Tires refused to honor the warranty because their test showed it as "passing." To be sure, I took the same battery to two other independent shops. Both immediately confirmed the battery was failing -- low cranking power and not reliable for starting the vehicle. In other words, the battery was bad, just like I suspected. I ended up having to replace it at a third shop out of my own pocket. What makes this even more disappointing is that I've bought a full set of tires from Just Tires in the past and expected better treatment as a returning customer. Instead, their testing process feels deceptive and designed to avoid honoring the warranty unless the battery completely dies. It really seems like they were waiting for me to get stranded somewhere, pay for a tow, and hope it happened before the warranty expired. Very disappointed in how this was handled. I won't be returning for future service. read more

I was a customer of Just Tires for almost 10 years but I will no longer coming back here. The Manager Rick would always take care of my tire needs but the last time I went in to have a tire checked out I was treated rudely by one of the employees. He barely looked at the tire which had a small screw at the top of the sidewall and told me that I needed a new tire. Manager Rick came out looked at it pulled the small screw out and I was good to go.If you need tires please go to America's Tire and look at the review that I posted. read more

Hey I came here the past 3 car needs. Twice for a tire patch ( I work on the road lol) and one for an oil change. I've been dealt with nothing but good service. I worked with the supervisor Rick and he made sure I was taken care of. I'm coming back read more

Anytime I have issues with my tires, which happens to be a lot with my luck, I always get excellent service at this location. The guys are always super nice, super professional and go above and beyond to make sure my needs are met. sometimes coming to tire shops can be frustrating but I know I can always depend on the crew here. read more

Customer service here is top notch! Especially Mr. Thuan! Honest, accommodating, efficient, and good value. High quality employees here that are knowledgeable, polite and friendly, and super hard working! Unfortunately for me, I've had a few cars lately that have needed tire replacements/repairs but if I had to go anywhere for tires, it would be at Just Tires, Chino Hills! read more

Yesterday I came in to get my TMPS sensor replaced for my Toyota Tundra. I stopped in the store about 30 minutes before closing and the store manager Rick was kind enough to get me taken care of in no time. I have been coming to this store for over 10 years for all my cars and I would recommend any one in the neighbor do the same. And if Rick reads this the TPMS did wake up after it was installed in the tire and I was able to program it with no issues. I will be coming back in the next week or two to get my TPMS sensor replaced in my spare tire that I never knew I had. I am sure that one has not working as it is 19 years old. Thanks again Rick, I appreciate you helping me out just before closing. read more

The service associate Thuan doesn't have very good customer service skills. When I had questions about the oil change, he wasn't very receptive. When I checked out, he was about to charge me a wheel alignment when I only requested free alignment check. He blamed his manager Rick for the miscommunication. Once I paid & got my receipt from him, he didn't say anything. No thank you or thanks for coming in today. Later before I left, I told him he needs better customer service. Thuan just smirked at me & said Ok. I told him I've been coming to this location for more than 10 years. I won't come to this location for awhile. I'm very disappointed read more

Great service! Open Sundays! Driving down on a Sunday to Orange County from Pasadena and hit a dip on the freeway with my wife and baby. They took the time for a thorough free inspection to ensure we were safe to finish our drive. Highly recommend. read more

Came in as a walk in with a spare since my tire was flat. They took out the flat from the trunk to patch the tire. The tire actually had a hole on the sidewall, I was able to replace the tire and they put everything back as it was. In and out within a couple of hours. read more

Needed a new tire and alignment, they took care of me right away, everyone from the managers to the mechanics, everyone was so welcoming and kind! Even with my car being difficult to align due to it being an EV, they did it quick and efficiently! Price was extremely good too compared to other shops! Will be back! read more

I needed a patch in my wheel due to a nail. I went in knowing there was going to be an hour wait (no problem). 2 hours later I was called asking for my wheel lock.. I cane back and the manager said he couldn't patch because it was too far from outside the treat. Mind you it was an inch and a half inside. I went 7 miles away to Intrepid Tires and $15 and 10 minutes later I was on the road. I understand these commercial Tore companies needing to make a bigger profit but I rather give the business to a MOM and POP read more

So glad we took the vehicle here to get new tires. Saved us money by letting us know that everything is good nothing else is needed.

I was stuck on the freeway for four hours, waiting for the tow truck. Needless to say once the tow truck picked me up Just Tires was supposed to be closed at 6 PM. I called just a couple minutes before they were suppose to close and asked if there's anyway they could help me out. Ed said they could replace the tire and to just show up. Once I arrived they got right to work. I was in and out in maybe 10 minutes. Great service and very professional staff. read more

Just Tires - Just Tire staff working diligently. - Tires Near Me - Chino Hills, California

Went to get an alignment on my car and they did a great job , very professional did not take long at all . Will definitely go back again.

worst place ever! worst service. did a horrible job on my tires. try to sell extra service because I am a female. Horrible attitude when I refused all the extra unnecessary services. They they took it out on my car, drove VERY FAST & made a horrible loud noise in the parking lot. Refused to apologize. Lie and said nothing happened even thought we can all see it. Try to speak to someone, they also belittle me. Called and try to complaint with corp, but no one ever answered read more

I had a flat tire, and the staff refused to provide service because "they close in 30 minutes". They weren't close yet. Why bother stay open for another 30 minutes if they are not even going to help with urgent issues. read more

Yasmine worked on my daughters car for an oil change but "discovered" oil pan had a crack therefore not being able to do the work. My daughter took her car back to dealer which in turn they stated it was not true but instead was missing a part costing her $60 to order it. We are reporting Just Tires to BBB since this would be the second time they lie. The first time was when they told me on my own vehicle I needed new tires when in fact I did not rotating my tires without asking me causing my back tires to be worn out more than my front ones. I had to ask them to change them back. I will never trust or recommend this place again. read more

I took my Honda Civic in to get the tires balanced. The gentleman behind the counter said I needed a new tire and that there was no problem with the balancing. I bought the tire and had it installed. My husband came home from work. Drove the car. Came home and said the tires are not balanced. Vibrating all over the place. !! What a waste of time. read more

Do not come to this place if you plan on being here all day! I called before coming here I two separate cars because they told me it was about 3 hours to get my tire checked, so I left my car there and they told me the tire was fine the air just came out. As soon as my car is ready I drive about 5 miles and I get a flat again! I go back and they try to sell me a new tire because they don't know what's wrong with my tire. I don't mind buying a new tire but the guy didn't even give me options on a used one or just simply try to expedite their service since they knew how long I had been waiting. He said it will be another hour to replace my tire , I said okay how long to just put the donut back on, he says same time AN HOUR! So I call my husband to come pick me up, within 10 mins of my husband showing up my car is ready with the damn donut! Lol horrible time management, poor communication skills and poor customer service! Don't come here if you plan on wasting your Saturday to get a tire checked and In the end don't even get anything done. The just tires in City of industry has better customer service and you will be in and out that tire shop. Waste of Effin time here, never going here again that's for sure! read more

Just Tires - Donut - Tires Near Me - Chino Hills, California

4200 Chino Hills PRKWAY JANUARY 2/2023 This is regarding an incident last Monday around 11:30 in the morning,I came to this shop and been coming for my car service,but last Monday was very different.I came there to tell them that the last service they did was not done properly and since brake check is free,I ask them to do it,but unfortunately they did not and no records of the brake thickness on the receipt .The Tech name was JOSEPH GONZALEZ) I told the man in the front desk (I think his name was Erick or Rick) that the oil measurement was only a little above half of the dipstick measurement.I ask if they can just give me half a quart of oil,but front desk man told me to park the car in front of the service area .When I park the little lady told me to open the hood so she can check the oil. I told her, you can not check it accurately since I just shut off the engine(it's just common sense) But she insisted and I open the hood.she did it fast and pull out the didpstck and measured it,then she told me its full.At this point I told her the car needs to let the oil settle down and actually you need time to let the oil drip down the oil pan.I ask her if she can just give me half a quart of oil,but she told me ahe will ask the front desk man. I came to the office and the little Lady told the front desk man about her finding.I ask again if they can just spare me half a quart of oil because I think checking the oil requires a longer time in order for the oil to settle down they should have ask me to park the car for an hour or more,, Erik or Rick told me that I can't have it because my oil is in full.I will not come back to this shop if my oil is full because that is a waste of my time I can just buy a quart of oil for $9.00 but its a matter of principle, somebody didn't do the job and check the oil level properly and they were in a hurry.I insisted again that the oil is low.The Guy in the front desk acts so arrogantly and when I was leaving the the shop he yeld twice "Do you understand" !! at this point I got irritated and told him ..DO NOT YELL AT ME...you need to teach this arrogant and rude Guy some respect and send him to your corporate Customer service school. I've been a customer of Just Tires for years ,I buy my car tires, brake service,alignment ,oil change etc.I spend thousand of dollars already to your company and for half a quart of oil worth probably $4.00 maybe less (because the Company buy it in bulk.)...they won't EVEN spare the oil to me.This is the first time I ask FOR EXTRA OIL because it wasn't done properly. Last May 2022I had also an oil change to this shop and apparently they broke the oil plug and I had to buy one for $9.00.The Tech name was JACOB LAIRD and the sales person who did the service invoice was RICARDO FERNANDEZ. I have a pictures to show the level of oil the next morning and also the worn oil plug.WHEN YOU DO YOUR JOBS, PLEASE CHECK IT THOROUGHLY and CORRECTLY... you are being paid correctly by "THE WORLDS GREATEST EMPLOYER"..per the picture display outside your shop. read more

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great customer service , will be returning ! Staff is very informative and helpful also very willing to answer all questions and concerns .Tran was the best ! read more

Purchased 2 tires from them and did an oil change no biggie. But then was called saying my car "failed"the battery test and offered to install a new one for an extra $200. I trusted my gut and had AAA come check my battery out the following day and they told me that my battery was more then fine and that they were trying to rip me off. The technician showed me how easy it was to falsify on his device and not to be fooled. Other than that their services were great just be wary of getting scammed out to spend more $ then you actually intend to. read more

Apparently you can't pay for a service until the service is completed, since they have to enter final data into their system. What does the data have to do with the payment?? My mistake for giving this place a chance with the other bad Yelp ratings. I didn't have one dash light, ever, until after this interaction. Now there are 3 different things randomly not working. I'll be pursuing a complaint to a higher authority. read more

Nail in my tire had to replace it. Tire wasn't in stock. Told I'd needed to wait until next day. Couldn't wait but had to. 30 minutes later a manager let me know he sent an employee to pick up the tire from another store. My car was ready a couple of hours after I dropped it off same day. Very satisfied with customer service. They went above and beyond for me. read more

If I need to spend money on rubbers ... usually it's a good thing, but in this case I'm talking about tires. Lucky for me Just Tires was close to where my tire went flat. I came in, they didn't have the tire I needed but they said they could order it and call me the next day when it was in. They did call so their follow up with customers is great. They close at 8p unlike other places that close at 6p (dumb-ass Firestone) I haven't tried any other their other services but if you need a good alignment without the oil, lube, astroglide or KY ... they can do it too along with their rubber services. read more

Just Tires - Tires Near Me - Chino Hills, California

I went in to this location yesterday after my car started leaking brake fluid making the brake pressure essentially nonexistent. Ed and Anthony were so helpful and really went above and beyond! They managed to get my car taken care of the same day and were super nice about it the entire time. Excellent customer service, will definitely be back, thank you Ed and Anthony!! :) read more

Just got our tires done with the good year mobile tire installation! I did not know this service was available.. it was a great experience. Valentin came early to our house and installed all 4 tires with such efficiency. I think they were done in an hour. Very professional. Telling all my friends! read more

Needed tires quickly and theses guys hooked me up like a tow truck! Prices were reasonable , they didn't have the tires in stock but was able to order to the stores in a few hours. That's why they have my business for the last 30 yrs! read more

Don't take your car to this location. Went for an oil change for my Acura and they told me my oil pan was cracked so I took it to an Acura dealer and they told me my car was fine no crack. On top of this location lying to me they also stole a piece from underneath my car. I called them to ask them and they want to play dumb saying they didn't take anything. read more

Quick tire repair service. Had a flat with a screw in the tire and they took care of it within 30 minutes with no prior appointment. The price was a little more than I expected but the service made up for it. I would rectify you have a flat and needing a quick repair job! read more

The worse tire shop I have experienced in my 18 years of owning a vehicle. Made an apt 2 days prior to my apt online and even called to verify they had my particular tire in stock which they did. I am active duty in the navy so like most military personnel do, I should up to my apt 15 mins early 4:45 and my apt was at 5:00. I was told my car would be ready in a hr to a hr and a half but my car wasn't even pulled into the garage until a hr and 15 mins had passed (6:15). Long story short I didn't get out of there until 7:15. I usually don't write reviews but I didn't want anyone to make the same mistake I did. If you read this I'm telling you go to another tire shop. Their customer service wasn't bad as far as politeness and I received and unlimited amount of apologies but they obviously are trying to get every dollar they can without the proper staffing which the customer has to pay the price. read more

8 hour wait to patch a tire these dudes are a joke ...33 bucks for a supposed tire patch repair ..it was just a plug repair that took 8 hours.. liars disgrace to chino hiils read more

Everytime I go here for an oil change the place will be empty and it's a mandatory 90 minute wait. The employees are literally doing nothing while people are waiting. They move as slow as a snail. I get the feeling they dont want to do the oil changes so they make you wait to discourage you from coming back. They need to take a drive to Americas tire where the employees are literally running. That's why when I need tires I go to Americas tire where they are actually friendly and dont make you wait on purpose. Btw I read another review where someone said they were racist. I'm white and they treat me like crap also. Sick and tired of racist crap. read more

What I don't get it that even if you make an appointment they double and triple book it. I was told 5 other people had an 8:30 appointment before me so it would be hours before they could patch my tire. If that's the case what's the point in even having the option to book an appointment. Update your website for real time appointments. read more

I came this store to fix my flat tire, but Rick said the system can't match my name! What?! I been to another store they can find my record and fix it but he can't! So weird! Don't recommend! So bad ! read more

Just another place that gives mechanics a bad name. Came in for an oil change and brake check and ended spending over $900. I have had a previous mechanic for over 20 years that recently closed so I gave this place a try as I have bought tires from them in the past. When I got in my car after picking my car up there wasn't even a sticker indicating my next oil change mileage. I feel like I need to go home and take a shower to wash the stink from this place off of me. NEVER COMING BACK AGAIN read more

Service is trash and manager came off very racist. Ran something over on the 71 that caused my tire to chunk and hang so I pulled off to find help. Walked in and the older aged white manager refused to help me 6 minutes before closing when I asked a question about tires and to borrow a pair of shears or scissors to cut the piece off of the tire that was hanging. He said that they were about to close shop even though there were 3 cars in the bay being worked on. Don't go here for anything. Ultra racist. It was the closing manager on Sunday, 6/23/19. Get that goon fired. I'll come back again to point him out if needed. read more