I brought my car in for an oil change. The oil change was fast and the staff was friendly. About 10 mins after I left the shop my car stalled. My car was running fine before the oil change, I thought maybe they didn't connect something back. I called the shop and they sent someone, Nicholas, right away. At first he couldn't find any wrong. He called his manager who suggested he reach out to two other managers. The other managers weren't available. After about 25 minutes of trying to get my car started he left and suggested I have the car towed to a shop and if what was wrong happened to be their fault they would work to cover the cost of the repair. Nicholas returned 5-10 minutes later. One of the other managers had reached out to him with a suggestion. The suggestion worked and my car was running just fine!! This business and their employee, Nicholas, came through for me!! read more

Follow up to my recent review. Someone from the Jiffy Lube team called not to apologize and actually provide customer service but rather condescend and try to argue with me about how my claim must be incorrect and mansplaining to me why. Dare I say if I wasn't a woman I don't think he would've talked to me that way. This is exactly the kind of service that makes women uncomfortable with going to get basic car support. Once again do not go to this Jiffy Lube and I will make sure to tell that to every person I come across. read more

I went into the Jiffy Lube on Elston & Addison in Chicago IL for a routine Oil Change on 4/6/2026. After leaving the Jiffy Lube, on my drive back home, I noticed a light on my dash that I never saw before (see attached photo). This is a light that means that my "electric emergency brakes need inspection". Firstly, I have never seen this light come on my dash before, it was on as soon as I left this Jiffy Lube for the oil change. I went on google to trouble shoot on my own and tried to disengage the emergency brake, but I could not turn it off. I went back to the same Jiffy Lube the next day, to ask them to turn it off or see why this light was on suddenly after my oil changed at their location. The service technician came out to the lobby and told me this: "For the equinox? So, that light is the parking brake lights, it means your parking brakes are not working". I thought about this and asked him, "You're saying that I am not able to park my car?" and he replied, "No you can park your car, but the emergency brakes will not work, they need to be serviced". I thought about this and said "So, why did those lights come on all of a sudden after a routine oil change, was it something you guys did?" He denied that they did anything and said "No for oil changes, we never touch the emergency brakes. You would need to go to a mechanic, and have it inspected, we don't do any of that here". I left Jiffy Lube very disappointed in that location's lack of accountability. The main point here is that they clearly screwed up something with my car's emergency brakes and refused to fix and own up to their mistake. I understand that I dropped off my car at a time of the day when it was extremely busy, but that's not an excuse to be damaging people's cars and then pretending like you don't know what happened if a part of the car suddenly brakes or stops working. I will officially not be going to this Jiffy Lube moving forward, I think I will stick with taking my car to the Chevy Dealership moving forward. I would advise against going to this Jiffy Lube when it is busy. If you go to this location when it is not busy, take pictures of your dashboard before and after, take pictures of your car's exterior, you need proof that they may have damaged your car in some way. My advice is to go to a Certified Dealership per your car's brand, instead of Jiffy Lube. The Dealership may cost a little more money and it may take a few business days to get your car back while they service it, but I've never had a negative experience at a Chevy Dealership when it came to service. Also, aside from the damage they caused to my car's emergency brake system, they also didn't refill the car's window washer fluid, even they told me "Oh we topped off all your fluids for you, free of charge" which they normally do, but this time the window washer fluid in my car is empty. So, they were so busy that they missed refilling the window washer fluid in my car and they damaged the emergency brake system in my car. My advice do not go to Jiffy Lube or Mechanics, they do their business by fixing something and braking something else (either by accident or unintentionally, to make more money off of you). Also, I advise going to your neighborhood mechanics, unless they have very stellar reviews. My advice is to go to the certified dealership per your car's brand. Why? I feel like Dealerships make a lot of money selling cars; they don't need to screw up anyone's car during a service visit to make a little dough (they have enough). Lastly, I do not need a manager from Jiffy Lube to reach out to me, I don't want a refund (I will refuse it) nor an apology. I want the community to know about this experience so that they can make informed decisions about where to take their car for reliable and trustworthy service. So, go to your local car dealership. Lesson Learned. read more

Jiffy Lube - Auto Repair Near Me - Chicago, Illinois

Standard jiffy lube service is solid but lots of weird extra charges that makes me want to not come again. Parts ordered end up $5-15 MORE than what they will tell you during their vehicle overview. I got a "shop supplies" charge separate from the parts I ordered which wasn't explained or told to me in advance. I tried to use a coupon off of their website but the computer wouldn't accept it. Worker explained they're owned and operated by a different company so they don't accept the coupon because it could be for any store. I had to repeat that I went to their location on their website and got the coupon there. I showed how I got it and everything. Finally they took the $10 off, how is there a discrepancy between the Jiffy Lube website and the actual Jiffy Lube? Good crew and everyone was nice, fast and easy, but there feels like a corporate stink trying to overcharge, secret charge, and not accept coupons. Will probably change my go-to spot because the "no nonsense" that used to draw me to Jiffy Lube might finally be gone. read more

I have been going to this Jiffy Lube for many years. The last two visits have been terrible. On my previous visit, the technician who worked on my car had body odor. Yesterday, I went in for my regular oil change and the staff was very friendly. I even left a positive Google review, thinking everything was okay. However, this afternoon on October 12th, I discovered that my BMW is leaking oil like crazy in the parking lot where I live. This is terrible because today is Sunday and now I cannot get to work tomorrow, Monday. Additionally, my condo association will likely charge me to clean up the oily mess due to stupidity, negligence, inexperience, and incompetence from this Jiffy Lube. I do NOT recommend this place at all. read more

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This is BY FAR the best Jiffy Lube store I've ever worked with. This is my 3rd time here, and even though it is a bit out of my way, the level of service and trust I have with the management makes it well worth going out of my way for. Are you used to feeling like every oil change store does the hard sell on extra services? They don't do that here. read more

Employees were kind and polite. They fixed an issue with my car that the dealership wanted double the price to repair. I'll be back

This place needs to learn how to take cars in the order in which they came in. I just waited an hour and 15 minutes for a standard oil change when every single person who came in after me left before I did. So annoying. read more

Interesting crew who works here. I asked for a full synthetic and then wondered if a vacuum would cost extra. The lady must have been high as hell because she stared at me like I was crazy and had the slowest drawn out "no" I've ever heard. Also, she greeted me with a frown and dreadfully told me to give me her keys. I hope she is just having a bad day and it's not like this all the time. Disappointing. read more

2.5hrs for an oil change even with a 9am appt. was outrageous. 1st & only time I will ever come to this location which is unfortunate bc it's walking distance from my house. Can't help but think it was bc I was the only woman there. I even asked if I could go home & come back but was told no, it won't take long read more

Longest wait and process of an oil change I've ever experience. I've had multiple experiences here and I think I'm finally through going. Its convenient location near my house does not make up for how long you have to wait. No matter how many people are there or where you are in line, the oil change takes at least 45 minutes. When they finish with your car it just sits there for at least five minutes before they get around to checking you out. I've had two experiences that took over an hour. The last time I was there they left an interior piece of my car out so now I have a random plastic air filter piece sitting in my car but I'm afraid to go back because it'll take them at least 30 minutes. Just not worth it. Go somewhere else. read more

I had brakes replaced.They either 1 didn't reinstall the hubcap or 2 installed it loosely and it fell.off while I was driving on the interstate.I.went back to check if they had it and no one gave a shit.No accountability. read more

Fast and easy. A quick in and out inspection on my car. Employees are professional. Nice sitting and waiting area.

I love this location of Jiffy Lube. I've never had a (knock on wood) bad experience here. Been coming here for about 6-7 years. Even when they're really busy the wait isn't too bad. The staff is always friendly, especially the desk people. Lobby is always clean. Def recommend! read more

I took my car here for a routine oil change 3/08/2019 on Sunday 3/16/2019 I was on the highway and the hood flew open thankfully nothing happened to me or my daughter, I reported this to jiffy lube, Hector the manager came out to inspect my vehicle all he did was lift the hood saw some rust and that the hood wasn't lining up and said it wasn't there fault ! How can the hood line up when it was just flown open almost off the hinches ? He then says it took my tech 3 try's to make sure the hood was secure because it kept popping up I was not told this ! It's they're responsibility to inform customers of these things so this wouldn't happen if I knew . I have 2800 bucks of damages and they don't want to pay but will help me with my deductible if I file with my insurance which IM NOT! This is your fault ! Fix my car ! Do not go here they don't care about their clients safety . Emily Medina read more

I appreciate and recommend this location. Everyone i interacted with was very helpful and professional. I was nervous as a woman without any car knowledge that i was going to be taken advantage of but not at all. They were knowledgable, answered all my dumb questions and affordable. Thank you Ryan, Stephanie, Giani and Hector!!! read more

I hate maintaining my car in any way. It's always either incredibly poor service or I feel like I have to be on the defense so I don't get bad. Of all the years of maintaining my vehicle, I have never had better service. Fast, courteous, to the point. From the gentleman who greeted my in the drive to the sales person, everyone was professional, did their job efficiently, and treated me with kindness and respect. I'll be back! read more

I agree with the many "5-star" reviews: super service, friendly and affordable - when compared to similar dealer provided services. Been coming to Jiffy Lube for over 20 years - not the same vehicle - the team at this location is tops. read more

This has been my go to JL for several years, but was told today that this location is under new ownership. They blamed this new ownership for any price increases, and the overall vibe is not welcoming. When I paid, the rep did not take me through everything that was taken care of which has always been the case in the past. Also, they did not fully secure all wheel covers after my tire rotation. Overall a disappointing experience and will search out another oil change place. read more

THEFT!!! Went in for an oil change and spent over $100 bucks for service only for my AUTHENTIC apple charger to be stolen from my dash. They tried to give me back a BOOTLEG cable that didn't even WORK. EXTREMELY upsetting. read more

This place rocks. The entire oil change experience was 15 minutes, including 2 minutes of me asking questions on oil specificity. Cost $36 bucks and they said come by anytime and they'll top off my fluids. Might just start gassing my windshield wiper fluid for the heck of it because they got me. 5 people were working on my car at once, it was the definition of efficiency. No wonder they have 5 stars read more

The quickest oil change I have ever had, wow! The woman asked me if I would like the tires rotated, I did not know if I had ever done it in the two years so I said yes but the guy working on the car ended up not doing it because I did not need it. I thought that was very ethical of him. I will be back! read more

I honestly loved the customer service @ this jiffy lube. I didn't get his name, but the man was a very sweet person, offered me coffee, tea, and water while I was waiting for my oil change. When it came to discussing my car, he went through everything thoroughly and made sure I understood what was happening in my car. I appreciate the kindness and professionalism @ this jiffy lube! Also they were quick with my service!! read more

Such friendly staff which is hard to find in Chicago. Took care of my Cayenne for inspections 10/10!!!!

I needed an oil change, I dreaded going on a weekend because I thought it would be a long wait but it was my only option. This jiffy lube is small but efficient. The receptionist and all staff were polite. I was in and out in 20 minutes. Great experience, will be back. read more

Took my friends car in to get oil change not knowing that they took it in a month before. Jiffy lube told me that the filter also needed to be replaced. Unknowingly it was replaced a month ago, they sold me a filter. They just try to take your money. Do not go to this location especially if you don't know cars. They will steal your money. Not trust worthy!!!!!!! read more

I hate getting my oil changed. Especially with kids. The waiting area is always super grimy and cramped, no one seems happy to be there, and then you get the full court press upsell. We've all experienced it. This Jiffy Lube is different. Don't get me wrong, it is still a Jiffy Lube. But it is like the platonic ideal of a Jiffy Lube. Or a Jiffy Lube transplanted straight from heaven by the Good Lord. Friendly staff. A nice, clean, airy waiting area. New, comfortable, leather (probably fake, but let's attribute that to environmentalism and animal rights rather than $$) Non-toxic beverages like clean water bottles in a (I kid you not) wine bottle fridge and a perfectly arranged set of Keurig pods. And to top it all off, a fast, efficient, professional process. I used to dread oil changes and put them off. But today I left this Jiffy Lube a changed man. No longer do I fear the oil change! read more

Came here for an oil change and a few other needs. I arrived prior to the shop actually being open and there was already a line. Once my car was in the shop I was out in about 20 minutes. Very fast, friendly, and efficient. Highly recommended. read more

Oil change and coolant top off in my 1979 Ford Ranger, done quickly, with no surprises.

Fresh and clean Jiffy Lube. Nice waiting area. Good customer service. I dont know anything about cars except I do know to keep my oil changed regularly. I believe they do a fine job. No complaints. I will be back. read more

I needed to replace a headlight. Called ahead to see if they could do it. I have a puppy so I had to bring him along. Asked them if I could wait/pay outside if possible and they said bring him on in and warned me that they would all give my dog tons of love. I got there within two minutes of calling, they invited me to wait inside with my dog, and replaced it in 5 minutes. I've always had good service at this location but they went above beyond today and it was much appreciated. read more

Jiffy Lube - Thank you guys! - Auto Repair Near Me - Chicago, Illinois

Management is on point. Perfect Uber oil change shop. Fast. Friendly. Easy Drive-in. Complimentary Vac/Window Wash. Price: $ read more

Great, friendly, fast service on a Saturday afternoon. Came in for an oil change. They did a quick check and told me some other things that might need attention. I chose to do some and wait on others, so they printed all the recommended services with prices on my receipt and didn't give me a hard time about waiting. The waiting area was clean with fresh coffee, cold water, and even popcorn. I will be back! read more

I received AMAZING customer service today from Hector at the 3630 N Elston Ave Chicago, IL location. While getting my oil changed a few days ago, the workers attempted to fill my tires up like normal and I started getting notifications about a low tire pressure shortly after but figured I would get to it as soon as I could. A day later, I came out to my car with a completely flat tire. After calling this location and speaking with Hector he came out right away to MY SCHOOL to take off my tire, laying on the ground, taking it to a near by shop to fill it up and installing it again. He truly went above and beyond in serving the customer. Thank you so much! read more

Jiffy Lube - Supervisor hector on the ground changing my tire! - Auto Repair Near Me - Chicago, Illinois

I've been going to this location for over 10years. Always get great service here. Very friendly and helpful staff, also the wait time is very reasonable. They are not pushy with the manufacture recommendations but will honestly tell you when you need something checked out or any service. Will continue to go here. read more

The people who work here are great ! Thank you again. I was having trouble on my own trying to get in my car because I had locked myself out. I came to ask for help and help I got he not only was able to unlock it for me but was nice enough to show me what kind of tools are needed and explained how to do it. Thank you again soo much ! :) read more

If I could give zero stars I would they didn't pay attention and put to much oil in my car which cost me over 3500 to fix and when I told them about it they basically said oh well if you value your car don't go here read more

I know a lot about cars and I know when I'm being taken for a ride. I prefer to work on my own cars, but I've learned that Chicago won't allow you to do that if you park on the street. It has been time for an oil change for about a month. Today, I had to leave work early for a doctor's appointment and made great time. I had about twenty minutes to spare. I swung into Jiffy Lube and asked how long it would take. The man said fifteen minutes. I went inside, was greeted by the very kind counter lady. We did the paperwork and I braced myself for the inevitable upsale. "You need an air filter, you need a HEPA filter, your transmission fluid needs to be changed, etc." I got none of that! They showed me my filters, but agreed that they are fine. I paid the bill (with a nice $10 discount for being a first-time customer) and I was out the door in thirteen minutes flat. Even gave me enough time to write this review before the doctor's appointment! read more

From the moment I pulled up to the under 10 minutes to get the job done...they were friendly and professional. They took me right away and went above and beyond! The girl at the check out was friendly too! read more

Let me start off by saying that I've always been wary of Jiffy Lube's in general. That said, this location was new to me and I only happened to patron it because my preferred location did not have the oil filter needed for my 2005 Mini Cooper. This location was much busier but also cleaner and much seemingly more organized than the Montrose location. My oil change took about 30 minutes which is to be expected. Afterwards, I decided to get my haircut near Foster and Pulaski. And as I'm getting my haircut I get a text from JiffyLube. "Hey Jim This is Hector from jiffy lube, there was oil from when you drove off. Would you be able to bring it back so we can recheck the car?" I immediately went to my car and called him, he asked if my car was running (yes it was), he said please turn it off. It looks like we had a problem with an oil leak and I'm going to come to you. As it turns out he was already in route from following the oil leak trail from the Jiffy Lube to my location. The situation was that my oil filter was not installed securely; and of the 5 quarts of oil my car holds, 3 quarts leaked out in transit. When Hector got to me he replaced the lost oil, secured the oil filter and ultimately fix the problem. You might ask: Why then would you give a five star rating when mistakes were made? I guess it's because he owned the mistake admitted what happened went out of his way to solve the problem. i've been in situations with service industries professionals that avoid admitting fault for fear of repercussions. If Hector and Jiffy Lube had taken the "cut and run" position, my car would've been ruined. I was very lucky that that didn't happen. This mistake was handled with honesty and humility. Jiffy Lube (Hector) went the extra mile to fix the problem, he also offered me a free oil change; which I will accept in about 5000 miles. read more