I can't say enough wonderful things about Stephanie in the bakery at Jewel in St. Charles. Today is my daughter's birthday. We lost her when she was only 10 years old, so her birthday is a very special and emotional day for our family. We had a miscommunication about her birthday cake at another bakery and, because it was such short notice, we called several places hoping someone could help us. Unfortunately, everyone told us they couldn't accommodate us. Then we called Jewel in St. Charles, and Stephanie didn't hesitate for a second. She told us she could have the cake ready by 2:00 PM today. She didn't make us feel like we were asking for too much or that our last-minute request was a burden. She simply wanted to help. You have no idea what that meant to our family. Being able to celebrate our daughter's birthday today with her favorite cake, Snoopy, means more than I could ever put into words. Stephanie showed such kindness and compassion at a time when our hearts are already hurting. She went above and beyond to make sure we could have this special part of our daughter's birthday celebration. Thank you, Stephanie, for helping make a very difficult day a little brighter. We will never forget your kindness. Please know that what may have seemed like "just a cake" to you meant so much more to our family. Jewel in St. Charles is very lucky to have someone like Stephanie on their team. read more

Store closes before posted times. Employees unhelpful when asked. Just wanted to grab something real quick but they shut down operations early. read more

On-line shopping is difficult to navigate. At times I put the exact name of the item and it doesn't show up but will appear under an odd description of the items. Multiple items out of stock! Switching to Meijer's. Heard good things about their service and delivery read more

Can Jewel Osco get rid of the digital coupons??? Just put items on sale period!! Every time I shop at Jewel and have clipped my digital coupons, one or more do not work and have to go to service desk for adjustments. It has been soooo annoying. I really don't think I want to shop at Jewel anymore. I always leave so annoyed. read more

Cons: You really gotta check your receipts every time. Stuff is either marked wrong or in the wrong place. I don't like having to use an app or phone number to get better prices Pricey Don't like that you have to buy multiples of an item to get a discount Out of stock of items a lot. Pros: very friendly staff. Cheap chicken Mondays read more

Tried there app out to save money.. What a joke.. It doesn't scan right, you got go over your receipt with a fine tooth comb and 9 times out of ten go to customer service to get it straightened out.. Jewel's prices are high to begin with and I only go there now out of convenience (milk, or missing ingredient) Aldi has come a long way and shifted all my main grocery buying to them.. Shame on Jewel for ripping us off for years.. You can shove your app.. read more

I am always happy to come to this jewel because you find food that no other place has. They have an isle with gluten free food but management told me they are moving everything around. This jewel is very well equip with dairy free ice creams, yogurts, cheeses. They have all nations foods so you can find everything here even a huge selection for toys read more

Stopped in to pick up some items as well as washer fluid firing a snow storm while visiting the area. They had ample supplies and were helpful in finding what we needed. The store was clean and fully stocked which was a blessing as we were not the first needing some help with icy conditions! read more

Friendly service, always accommodating. Technicians and pharmacists are very knowledgeable. read more

This morning there were five employees behind the deli counter before 10 am and I felt invisible The employees were far more engaged with each other than recognizing a customer who'd been standing there for quite some time read more

Update. This Jewel has "updated" its interior. Nothing else has really improved and the overall stock of items has declined. Except for the women that run the registers most of the management seeM in the "don't f'ing bother me" category. Good thing this place has a monopoly on mid-range supermarkets in our area. read more

Not very friendly people working there, all seem to have an adatude, the other store off of Randel in St Charles nicer staff.

I went to check out and all the cashiers were gone. I stood by the self checkout with too much to check out myself. It was almost midnight and one of the ladies found me and offered to help. She met me at a register and checked me out. She was kind and helpful. Thank you. read more

Do not use Jewel Saint Charles grocery delivery. They never showed up with my order and charged me for it. Ryan the delivery manager blamed it on the service that Jewel uses. My husband went in to inquire about a refund and the customer service representative would not take ownership for the mistake either. I talked to the store manager, and 3 online delivery reps from Jewel all promising a refund. I received 1/3 of my refund. After countless hours I still have not received the full amount due to me. The whole experience was frustrating and a waste of time. Nary an apology from the store was issued. Order at your own risk! read more

Good bye Jewel, so done with you. The produce is marginal and the prices are soaring. Today I went in to get a few things. Strawberries was one item. I bought two cartons which showed a price of 3.99 but 99 cents on sale. When I got to the register it did not take the sale price. When I inquired, I was told I needed to have the Jewel app and scan the code to get the $3.00 discount. Really? So only the people who allow you to gather their data through this app, get the discount? So bogus. Everyone should be able to get the discount. I've been a long time (40) shopper of Jewel. No more. I've had the member program card that went by the wayside and received embers little benefit from it, and now you want me to use an app. No thank you. Also went to buy individual baked potatoes, maybe had a dozen on the table. Red onions, soft. Cucumbers, small. Breads by the deli, half empty. Bye, bye. read more

So the fist lane cashier called me a DOOFUS and today said NO SHIT when i said I needed my grocery trip split into two seperate transactions.. bruh.. dont call a customer a doofus.. and don't say no shit to my face. read more

I had to give Jewel an extra star. This location sells Vernors by the 12 pack. Being a Michigander, that's reason enough to bump it up. Plus the staff is always friendly. read more

wow, Alexis was incredibly rude at checkout. she was condescending and treated me like I was a child. embarrassing and unacceptable. I know everyone's working long hours and customers are crabby- I work retail too. But that doesn't give you a right to condescend to a customer who didn't realize you weren't done with your previous customer. I'll use self checkout if i ever come back here. read more

This review is regarding the deli. Here you will meet the most miserable and rudest people on the face of the earth. Because they are union, they cannot be fired. They are also, after working there for years, have no clue what a pound should be. A pound ends end a pound and a half and they say it's a little over.Perhaps bad management directs them to do so. I usually don't shop at Jewel because they steal, but now, not even the deli. read more

The store is fine, however, I was in the self checkout the other day and experienced extreme rudeness from an employee. She had tan/ orange colored hair that was long and she had bangs. she was on the shorter side, very pretty, tan skin. However, she was SO rude to me. I asked a SIMPLE question about instacart since I am new to it and she told me "if you don't know then don't do it" and then turned to the elderly lady next to me who had accidentally scanned an item twice and needed it removed and the employee rolled her eyes at the elderly customer, let out a loud sign to show she was annoyed and I could tell the lady was extremely embarrassed. Not professional at all. read more

Man!! The pharmacy is NOT helpful!!! I've been given the run around on this script that I need from my psychiatrist, and the office states that there was a refill request FROM JEWEL, and that I need to deal with the pharmacy! Called the pharmacy after being on hold for over 20 minutes, and the pharmacist was THE MOST UNHELPFUL PERSON!!! She had no idea what the hell I was asking, even though I stated my problem TWICE to her, then said 'well we would have to call the doctors office'. Yeah PLEASE call them because I'm sick of playing monkey in the middle!! Decent place because they are open 24hrs but god forbid if you run into any problems. If you do this place is useless to help you. read more

This store just lost a customer! The men's room toilet was covered in feces and the floor had dried feces! The credit card machine didn't take my card either! The general manager, district manager, Kane Co. health department and UFCW will be hearing from me Monday morning! read more

I like Jewel on Prairie but I'm disappointed that they have this very small space (corner by employee double doors) in their produce dept. that has plant based foods. These products need to be in the front fridge as we walk in with fruits and veggies!! read more

I moved to Illinois a year ago and it's still not clear to me how Jewel has survived so long. My list of complaints is very long but there are a few fundamental flaws here. Most of my visits involve me listening to an argument or uncomfortable discussion between employees after waiting in a huge line. So far I've learned that Jewel and Osco are two separate things, most employees who are stocking in aisles have no idea where anything is and looking for items is like a Where's Waldo book. Two good things- their fried chicken is tops and the home made tortilla chips are excellent. I still shop here on occasion but the rest of my family would rather brave Meijer, Target or even Wal Mart despite the added drive. read more

I guess it's safe to assume, that the nicer the neighborhood, the nicer the Jewel is. When I walk in here, it doesn't even feel like Jewel. The lighting, the layout, the ambiance is so upscale from the hood Jewel stores I'm accustom too. I pretty much made an excuse to come back here so I can bask in its beauty before I head back home to the unsightly suckage that surrounds me. "Oh look, St. Charles Jewel. Yanno, I damn sure am running low on chips and salsa." That's was me. read more

On April 10 there was a young man behind the deli counter that was the rudest person I have ever encountered in any store. The first letter of his name is S. The customer standing next to me heard how this young man was talking and said "he is the worst- he really messed up my last order." He should be moved to a stock position or other position where he will not interact with customers. read more

Came here for garbage stickers... Two points: I won't name the young cashier, her parents were ahead of me and the parents dilly dalied around checking out because their daughter was ringing them out; I don't blame the cashier, I blame the parents taking advantage of the situation(send a note home) 2nd point is not enough checkers of age to quickly ring out 21+ purchases read more

I grew up going to Jewel Osco in West Chicago. Jewel is where I have *always* gotten my groceries. For 30 years. Until today. Today I had met up with a friend who gave me a cut of salmon to try. Well, I was walking and had to get to Jewel for my actual dinner. Less than 5 minutes in the store and I'm accused of shoplifting. Shoplifting the salmon that Jewel doesn't even sell. I tried to explain the situation, but the employee was just giddy to have caught a shoplifter and never let me finish a sentence. At this point I had it and let them know it - all the way out of the store. Yes, it was immature, but I had just been wrongly accused of theft & threatened with police action if I didn't leave. So I'll never return to Jewel Ocso St. Charles again. 2 competitors within a mile, so it's no inconvenience. read more

I'm not one to leave reviews, but this location has sold me spoiled meat THREE times. All their other products are great, but I highly recommend not wasting your time and money on their chicken/pork products. read more

Open up some cashier lanes people! No self check out is fine but have some employees working so people don't have to wait in long lines all the time! I've shopped here since it's been open because it's near my home. Sure wish it had some competition! On a positive note, the manager is very kind and always working hard throughout the store! read more

No self checkouts and the Express lane is closed every time I go. Not great for a fast stop. Always busy and great selection though!

Went to the deli today Father's Day the 18th. Lady at the deli gave an insanely b****y attitude when we asked to samples. She was slow in serving and rolled her eyes with every request. Honestly this store doesn't know how to train its employees or be selective who they let deal with customers. Seemed to be in her Middle late thirties. It I'm going get this kind of service I'll take my business elsewhere. Eff this place. read more

the dairy coolers always seem a little less cold than they should be, otherwise this store has everything we need. I appreciate their selection of GF and other dietary restricted options. My son also loves their doughnuts read more

Jewel-Osco. Thank you for pulling all the Dairy products from Fair Oaks Farm. Now if you could just pull all the CocaCola products too. They are still standing behind this supplier. Undercover investigation of this companies employees beating and abusing their calves. Sickening!!! read more

Do not buy speciality cakes from this jewel !!! they made the excuse that the cakes frosting that literally fell off of the cake is normal ! the frosting fell off the cake!!! peeled off like wallpaper ! the manager said (Amanda maybe) stated to me to calm down as she told me i needed a receipt to get a refund! read more

This is by far the worst Jewel I have ever been to! There is never anyone at the customer service desk, there are never enough cashiers open. The employees don't seem to care about anything. It is an obviously poorly managed store. It is in need of a new look and better produce. Also there are SO many handicapped spaces (somewhere around 25 I believe) that you have to put on hiking boots just to get to the door! Whenever possible I shop at another Jewel. read more

Worse customer service ever.. live 1 block from, WILL NOT RETURN. Absolutely will go to Meijer 15 mins away for much better help, rather than the worthless people at this Jewel. read more

Well stocked, found what we needed here- a promotional item I had seen at another Jewel. My guy was super impressed at how nice everyone was and how many registers were open. That makes the biggest difference! It was the night before fathers day and they were staffed appropriately! Quick in-and-out experience. read more

My experience here has always been pleasant. I always go in Sam's lane because he's so nice to the customers and genuinely cares for there needs. He is speedy and hard working. So happy that such great employees make my shopping experience better. read more

I've been to several Jewels over the years and in general I use them for my grocery shopping. For whatever reason, I can never find what I am looking for at this particular Jewel. It is borderline bizarre. I can go to any other Jewel and find what I'm looking for but this one either has stuff in different spots, or just doesn't have what I need. read more