I'm a repeat JetBlue customer and until now a fan. BUt my wife and I recently flew to Savannah from New York and both flights were horrible - no other words. At the Kennedy airport counter I asked a JetBlue agent for some guidance with bags we were self-checking and was told "You can figure it out, you look like a big boy." Then our on-time plane actually came down from the air, violently mid take off - and skidded down the runway with no explanation as everyone's personal items went flying. We waited endlessly and were told it was a "mechanical failure." Then we are told by the pilot on the speaker system that he is "unsure" the plane is safe enough to taxi back to the terminal. so we had to wait for a mechanical crew to inspsect it. When we finally are able to deboard we are are forced to get on another plane 3 hours later, essentially robbing us of a full day in Hilton Head - I actually saw the pilot in the store between flights and asked him what happened and he said simply, "I don't have a clue." Hardly inspiring confidence. Then after takeoff in our new but dirty plane the pilot says - no kidding - "we'll try to get you to Savannah safely." People were shocked. Fire this guy, seriously. Then On the flight back i had no tv service and no internet service to which the stewardess replied _ "we can't reset the internet until after service" - despite my asking repeatedly I finally got internet service with 19 minutes left in the flight. Sorry folks, the JetBlue renaissance is OVER. Jet Blue is officially just like every other carrier now and despite this review they will do nothing and offer me nothing - as usual. Fly JetBlue - delta - american - it's all the same now because they all stink read more