In my life, other than when I have been required to by an employer, I've flown American four times, three when required for work. Of those seven times, I've had a delay five of them, either at the gate or on the tarmac. Folks, this company should have been allowed to go out of business in 2001. read more

I'm at Savanah Airport American Airlines Terminal catching a flight from SAV to LGA and I must mention the gate agent Heather, she was very pleasant and did a great job greeting and accommodating passengers. This is actually a "Chill" airport to fly from. I love the cute little kiosk in the center of this airport they actually have some nice finds, if you have time stop and take a look, you might find something perfectly suited for you. After shopping and on board my flight, the stewardess (Arnelli and Crystal) were nice and friendly. The plane was neat, clean, and cooled on this hot summer day, and of course they give you the little sanitizing wipe to help fight covid. Kudos American Airlines! read more

American Airlines - Organized and clean - Airlines Near Me - Savannah, Georgia

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In a world of bad airlines who don't care about customers, American stands out. I've flown with them many times as I live near a hub. They routinely (80+%) take my bag despite knowing it will fit; which does not happen with other airlines. Most recent trip, I missed a layover as the airline decided to stop the plane from leaving to accommodate another customer who was about to miss our flight. On the same day I was sitting around 4 others who had all missed their layovers. Was meeting a friend on my trip; and they also missed a layover from a different area, due to mechanical issues where American loaded the plane and made them all off load. In an isolated incident all these things make sense, but all these things same day; ruined 1/4 of my long weekend getaway read more

Delays, delays, delays., cancellations, cancellations, cancellations, if I could give 0 stars I would. When American Airlines are good which is very, very rare they're the best which is about 2% of the time. Wish I could transfer all of my flight miles to delta I would do it in a heartbeat. American you suck get your shit together. Oh you won't. We know, ceo is still making millions while your customers and staff suffer. read more

Classic empty desks with long long lines behind them. Find a different airline if you want to save some time and if you don't want a headache. read more

American Airlines - Empty AA desk. - Airlines Near Me - Savannah, Georgia

Oliva checked us in , she was friendly and professional within 5 min , we checked our bags , got our tickets and were on our way to our gate!! No hassle, no stress read more

I have been to many airports and flown with many different airlines in my life. Never have I EVER experienced someone as rude as Heather from American Airlines in Savannah. I showed up to the gate 43 mins before my boarding time, have tsa precheck, and the airport was practically empty. Instead of choosing kindness or explaining why she cannot let me check my bag past the "cut off"(even though the plane had yet to board) she chose violence. She was snarky, condescending, and on a power trip. I understand there are certain rules in place. That is okay. But there is no need to be rude. She even proceeded to state "look at my scarf sweetie I'm the supervisor if you didn't notice". Like okay go off I guess????Go heather. read more

PLEASE SAVE YOURSELF THE TROUBLE and fly with another airline!!! If I could give zero stars I would. American Airlines you are the worst. I will never fly with this airline again. Three times and three issues that were completely American Airlines fault. And what does America Airline do when they change their flight time or cancel the flight all together after delaying it multiple times????? Nothing! They offer you completely unreasonable flights at a later date that completely ruin your entire trip. I hope you go out of business. read more

American Airlines - This flight was delayed from 2:00 pm today and another flight right behind it is also delayed 4 hrs as I type. - Airlines Near Me - Savannah, Georgia

So unhappy and disappointed that I have to use this airline company to travel home. Most all the employees are rude and have absolutely no patience for anyone. I am so disgusted with the customer service they do not provide. Southwest is the complete opposite and I will continue to only us Southwest for my future travels. Y. Thomas is the worst person to deal with at the Savannah American airlines. Rude, no personality and did I mention she was rude. I missed my flight as she would not allow me to enter after they delayed my flight and did not call my name. I will not recommend or use AA moving forward read more

Last minute traveling and American Airlines came through!! I The reservation lined moved quickly and showed teamwork getting passengers in needed areas on time. Checked bags and continued to gate. Needed assistance from transportation and the guy was extremely polite and friendly. Got through necessary areas and made it to gate much sooner than I expected. read more

What the Hell is the point of early check in & bag purchase if you still have to use the kiosk AND get in line? Instead of having an employee or two run around & inform everyone of procedures & cat herding, have them weigh & tag bags like all other AA locations. read more

Traveled today from Dulles to Charlotte and then Charlotte to Savannah. It was a good trip and on time but landing in both instances was bumpy and use of lots of brakes causing whiplike landings. Expected pilots to be more seasoned on landings. The terminal in Charlotte at gate 51 was dark and dank. This was just an ok flight read more

This airport and AA have been getting worse and worse. Customer service at the SAV airport is now one of the worse I've encountered. Never prepared to give a factual info about your flight health requirements and they are completely rude. I'm sorry if they're underplayed or overworked but customers pay way too high prices for your rudeness and lack of safety. Last time we got wrong boarding pases and we almost missed out flight. Complete disappointment!! read more

American Airlines - This lady was super rude! - Airlines Near Me - Savannah, Georgia

They deserve a zero, but this is not an option. Just arrived back home on flight 5707 from Philadelphia International Airport to Savannah/Hilton Head International Airport. I must say the flight attendant staff were the rudest humans I have ever encountered. How are you in a customer service position and mistreat people? I will not pay my money to be mistreated and not tell the world about it. I've filed a formal complaint and I hope someone from their staff reaches out to me sooner than later. They need to know the staff that they have hired are lower than base, substandard is not a word that'll suffice either. Common individuals.... read more

AA has a delay due to an on board computer, I get it. They tell us about a later connecting flight that has 40+ open seats, okay thanks. "Why are we seated separately with so many extra seats? " "Oh I can seat you together for an extra fee. " seriously? AA Rep did say we could request our seats together as soon as we get there. Well don't go out of your way for us AA! You would think that their customer service people would take the initiative but no. Southwest Airlines gets it so why can't AA ? You people need to really change your game. read more

American Airlines - Sitting here waiting ...... and waiting - Airlines Near Me - Savannah, Georgia

Had a horrible experience with American Airlines ,,the people at the check in counter in the ABQ airport treated us rudely and were not helpful at all. Had to call customer service and guy on phone was rude and short with me. I purchased tickets for $821 and due to some kiosk in airport not working was told missed baggage cut off and would have to get another flight. They would not change my flight or refund my first tickets.. in turn I had to purchase more tickets for $1100 ....a company this big doesn't care about their customers it seems for someone who deals with the public you do have to show some sense of compassion. I understand the whole TSA security issues but clearly when it is something else that should be taken into consideration..will never book with American Airlines again even if more affordable prices.. (should not get even 1 star) read more

SAV to PHL on 6/27/18. Flight crew was funny, interactive, made the short flight very pleasant on that tiny plane. FA Kirsten had a great sense of humor. Pilot invited kids up front for pictures before take-off. read more

I've loved this airline and prefer it however they cancelled my flight and put me on a flight which caused me to lose 1 day 20% of my vacation. After I waited over an hour on line they lady that answered said I needed to go to aa.com to request any form of compensation, she could not do anything. The new flight left an hour late and left me running through the airport to catch the last connecting flight to Seattle. I feel absolutely ripped off and can not believe after contacting customer service as told, using other outlets like Facebook and now yelp, there is no outreach nothing! Hey American you can have your Advantage card membership back too. I'd like my fee back too. So sorry u have turned into un-customer friendly airline. read more

American Airlines - This is how long you will wait and then get no help - Airlines Near Me - Savannah, Georgia

If I could give zero stars for this airline, I would. They forced me to check my carry on bag at the gate stating "there was not enough overhead room". Got on the plane and there was MORE than plenty of room. Got to my final destination and they lost my bag. 24 hours later still have not received my bag AND they refuse to give any time estimate of when they will be getting it to me. Absolutely unacceptable. Worst airline experience ever. Will NEVER fly with American again. read more

What an amazing experience checking in for our flight!! Our group of 7 with a total of 26 bags and many required TSA inspection, tags and stamps. The attendant was very friendly and got us all taken care of in less than an hour. She also ensured we were all TSA precheck and/or priority boarding for those without precheck. I wish I knew her name to give her a by name compliment. The other part of our group flew Delta and their experience wasn't as expeditious or smooth. Awesome job AA and TSA!! read more

I wish 0 stars was an option. This airline NEVER, I mean NEVER is on time, which frequently causes missed connections and some of the longest travel days you could imagine. In this case I'll miss the rental car because I won't arrive until midnight to my destination, so still working on a solution for that. I'm not one to leave reviews but I am so sick of American Airlines having delayed or cancelled flights that it's worth warning people looking for flights: DO NOT FLY WITH AMERICAN AIRLINES, YOU WILL REGRET IT AND PROBABLY WON'T MAKE IT TO YOUR DESTINATION ON TIME! I wouldn't even accept a voucher or free flight from them, it would probably be cancelled or delayed anyways... ok rant over, hope this helps at least one person down the road. read more

My wife and I have never experienced such poor service. We paid for premium seats and as we were going through the gate they changed then from row 10 to row 20 and tried to convince me that it was the same. I had window seat, now I'm in the middle aisle...yeah, that's exactly the same! I will never fly American again. read more

Im giving this airline in general a big Fat Zero. Will never ever use this airline for my traveling again. I understand weather problems, but they lost our luggage! We tried and tried to find out where our suitcases were, and no one would give us a real answer. I came to terms we just would have spend our vacation without being able to wear our nice clothes. We got them the next day. Thank you. Unfortunately we had to spend most of that day on the phone tracking where our suitcases were. People of this airline were rude and pretty much didnt care one way or another. read more

Honestly, I wanted to give them 0 stars but that wasn't possible. Flight was delayed 2 hours. Not one person apologized to us due to the delay. American put me on a later connection but still barely made it. Honestly, I've never had a good experience on American and this was the last straw. I have a lot of choices when I fly and American or any OneWorld partner is no longer one of them. read more