I hate writing reviews when I don't have a photo to attach, but I didn't take a picture of the car I got so here we are. This might be the worst rated rental place I've seen, but figured I would give them a try regardless since it's what was chosen for me. I picked up a car from this Thrifty location inside of the Savannah airport roughly two weeks ago and not once did I ever interact with anyone at Thrifty, because 9AM on a Thursday is not a time they choose to be open so I had to check in at Hertz a few booths over. The process itself wasn't terrible although the employee working forgot to give me car keys so I had to walk to the car pickup, tell them, then they walked inside and got me some keys so I can't complain too much, I was able to drive out of there without much of a headache. Overall, this place was fine and minus being a little annoying, I was able to get a car and drive around the city. Was it perfect? No, but it is what it is. read more

What a scam. They hurriedly take your credit card payment then tell u no car available until a 30 min min wait. We blew out of there luckily but people were pissed. Avis was more but obviously worth it bc they arent jerks. Do NOT use thrifty. They should be called shifty. read more

For those that do not have the correct phone number, it is (912) 298-0082!! I received a charge for fuel even though I put gas in the car at the gas station up the street from the airport. I called the 1-800 number and they gave me a number to the airport in Savannah. I promise that I tried that number for 3 days straight with no luck but then I noticed that there was a different number on the receipt. I called twice and the young lady who picked up the phone was able to solve this issue within 1 minute. read more

If I could give them below a zero rating I would. They are a franchise so they set their own policies and pricing and do not follow Thrifty Corporate. Yes, you may initially get a price lower than other rentals at the airport, but when you get your final bill, Surprise!!. They do not keep normal business hours and when and if you do get through, the mumbo jumbo of phone call transfers begins. Never rent from the Thrifty Savannah Airport rental. read more

We booked a car weeks ago. Went to pickup our car last night and the place was closed. There was a sign that said to go to Hertz. We went to Hertz and we were told that Thrifty ran out of cars and we could not get a car at any of the other car rentals. Called customer service last night and they told me they would cancel our reservations and not charge us...what! I tried calling the airport number multiple times this morning and nobody answers and it does not go to voicemail. If I could give them a zero I would but I am forced to give them 1 star. read more

Absolutely awful experience. Counter staff were in total disarray. Car not ready at scheduled time. Had to wait an hour for the car. They didn't have milage on vehicle. Sold me a product I did not want or request. Upon return, the lot attendant took key, threw away milage and fuel info. Didn't provide return notice. Price for the product was seriously overpriced. $800+ for a 4 day rental in Savannah...there is something very wrong with that. read more

What terrible customer service. The phone number for the Savanah airport location doesn't ever get answered but if you call the 800 number they tell you that they can't answer questions for that location because it's an individual franchise. The recommendation is to drive there and maybe see someone in person. What a poor way to do business. read more

There was only one person at the desk and she was rude and didn't care that that there was a line of 15 people there picking up there rental cars. During that time that she took her sweet time 5 other people came to drop off there cars she decided to stop what she was doing to process those cars before helping the waiting customer who had been waiting there before those 5 people arrived. I can't stress enough how rude she was to everyone. I can tell she hates her job. Everyone was being nice asking her how she was doing and thanking her but you could tell she could careless. Her name was Angelica. read more

Unfortunately they get only one star, and even that is too much. I'll start from the end: the car is dirty. There's dust everywhere, and dead bugs on the windshield. From inside the car. I kid you not. The car is still going, so that's good. That probably deserves the one star I gave it. The woman at the Thrifty counter I am not a citizen, however have rented cars in the U.S. many many times before. According to her, I can't rent a car with them. She went "against the rules", even after showing her a passport and a valid driving license, and let me rent the car I reserved on Expedia just a couple of weeks ago. She asked us endless questions, and kept blaming the system for how slow everything is. She then decided she needs to charge us extra $6.99 a day for the international driving license (instead of $12.99. She kept on bending those "rules" of hers for us). The load of bs was far beyond me. We were exhausted after the flight, and since we already had the reservation for the car, we just went with it. In conclusion, never again! Hertz, I'm coming back to you! read more

Awful - stay away Booked a car with Thrifty at the Savannah, GA airport. Not only was my car not ready when I arrived, but I was told "We are not sure when the car will be ready for you, and cannot guarantee the same model as your reservation." After an hour of sitting in the waiting area (after an initial 40 minutes in line), a minivan was made available for me. When I reached my assigned Chrysler Pacifica (after booking a Jeep Renegade), I noticed dirt/mud on the wheels and doors on the exterior of the vehicle, leaving me no indication that the car was cleaned/disinfected prior to me entering/receiving the keys (which is especially concerning given the global pandemic). I was extremely dissatisfied with the service I was provided and the inconvenience of the total 2hr wait with Thrifty, and would be remiss if I used their services again or recommended them to anyone I know. read more

First off the price just randomly increased on my reserved vehicle by more than double. No way to reach the actual location at the airport and the customer service 800 number says only the airport can resolve the issue. So left just hoping it will be resolved and not leave me stranded in another state with no car. When I finally arrived at the airport they did fix the price almost but still tacked on about 50.00 above my reservation price. I was told this was apparently in additional airport fees and taxes. They had the audacity to say 1. We are a franchise so corporate Thrifty doesn't know our prices and 2. There's no way for anyone to accurately quote the fees and taxes we charge and give you an accurate price. Few things turn customers away faster than lying about the cost and that's what it felt like happened here. It really felt dishonest and their attitude is really if you don't like it too bad cause rental cars are in such short supply we don't care if you leave. The staff was nice enough but seriously this whole price issue left a really bad taste in my mouth and I'll probably avoid Thrifty in the future. read more

I wish I would have read the reviews before we rented from thrifty. There's only 3 registers available and they have 2 ladies working, and after each rental agreement is signed, 1 lady walks off to "get the car" why is she leaving? Is it the airport that doesn't have the rental car mastery down? Why is she getting my car?! Not only did it take over an hour to get to the front of the line (with 3 people in front of us) then it took another 20 minted for her to "get my car". All the while hertz, Enterprise renters walk by with papers and out the door. I'm trying so hard to stay positive but F&$@!!! Update... she came back with her lunch! That's nice. read more

I'm not sure I have ever been treated so poorly by a customer service counter person.....EVER. I returned a vehicle for a friend who was late for her flight. I drive the car 1/2 mile around to the return area, walked the keys to the desk and said I'm returning a vehicle from the terminal for a friend who was running late. Her reply was...."that's going to cost her $100...you aren't an authorized driver." I laughed because I thought she was kidding. I then explained it was just 1/2 mile from the terminal. She sharply replied "doesn't matter, she's getting charged".... Thankfully a nice gentleman at the counter said " don't worry sir, we won't charge you". I left fuming..... read more

They charged me $20.79 extra after I had a 12 day rental and paid $548.15. I turned it in early with a full tank they are saying 11 miles is too far to drive and they had to put gas in it. They are pathetic. read more

Thrifty Rent A Car - My receipts - Car Rental Near Me - Savannah, Georgia

If I could rate it -0 stars, I would. I booked online and after getting to the airport and realizing the car I had rented online was not the car they told me I would be getting but much, much smaller, I upgraded one size up and they ended up charging me double what I originally set up online. When I called them from the car in the lot, I told them to forget it and I would take the much smaller vehicle, they proceeded to tell me they would take some money off the bill. When I asked them if I could return it early, they said I may be under a minimum day requirement. This is the second time I have rented from Thrifty - the first time in Alaska and had a miserable experience there as well. I will never rent from them again and should have learned my lesson the first time. RIP OFF RENTAL COMPANY read more

DO NOT GO HERE!!!! NEGATIVE STARS 2 female employees working at the Savannah, GA airport location on 4/17/2022 (Easter Sunday).  I reserved a 4 door jeep wrangler ahead of time.  I was driving it for 3 days and was willing to spend $1200.00 for it.  Arriving at the airport around 9:30am with my husband, 11 year old son, and 5 year old daughter from NY.  My family was a little tired and was very excited to arrive at our final destination of Hilton Head SC.  We had very confusing information from the 2 women working that morning.  They both immediately started the conversation with attitudes like we were an inconvenience to them.  We waited outside for 20 mins with no employee insight.  I asked a Hertz employee if we were in the right place and they said we were and hopefully someone would be there soon.  After waiting 2 employees showed up and neither asked if we needed help.  I had to finally go over to one of them and ask what was happening.  My car wasn't ready and on top of it they were pulling the wrong car.  I had asked for the right car.  My husband at this time was back inside at the counter and the woman employee there was canceling my reservation.  As she was canceling my reservation and leaving me stranded with 2 kids at the airport, she wasn't telling my husband she was canceling us.  When he finally got a response of what was going on, he then asked why are you canceling us?  She would not respond.  We had no idea what was going on.  I still do not know what the cancellation was or why.  She literally ignored us and would not respond.  I would truly hope this is NOT the customer service procedures your employees practice.At the end of the story I have never in my life been so discriminated against in public or had any experience like this.  My children watched this whole incident go down and were terrified we were stra  They were so rude and had no reason to cancel our PAID reservation.  They left my family at the airport with no transportation on Easter.  What kind of business does this?!?!?!!?  Especially in the world we live in today, I would hope  businesses would want to promote positive customer service, respect, and peace. read more

Never will I ever rent a car from Thrifty. I booked a reservation to rent a car from here for 4 days. While booking, it stated if I wanted insurance and I declined. When arriving, the lady demanded that I needed protection for my car or I cannot rent it. I told her when booking, it didn't state I NEEDED to. It gave me the option but because I trust my driving skills, I didn't agree to it. She basically said if you don't, you cannot rent it. She said I'll be charged $14.99 PER DAY. Ridiculous! Thrifty is out to get your money. She also asked me what car insurance I had so she could call and confirm. Why call my insurance if you're forcing me to get insurance protection through you? This whole process took 40 minutes. I was handed my keys and left. When arriving to my car, I noticed big scratches on the right side. I went back to clarify if these were noted and they were not. She says "okay." ..What if I didn't do a thorough examination? I probably would've been charged. Please be professional.. I have my share of renting car experiences and all of them were quick and easy. You go in, show your card, sign some papers and leave. Easily done within 5 minutes. But then again, it was rented from different rental companies, NOT THRIFTY. Be very careful where you rent a car from especially if you're booking through Expedia! Hertz all the way baby. Never use thrifty people!! read more

After waiting an hour on my RESERVED car to be produced, Thrifty downgraded my rental and charged me $30 more than I was quoted online(for the better car!) . My experience is a good sample of what the average customer was going through at the time of my visit. Pay a little more and forego the hassle; I will never rent from them again. read more

DON'T RENT FROM THRIFTY in Savannah. They are extremely unprofessional, and any customer service requests have to go through their offices. Don't waste your time. You'll get charged for things you shouldn't be, and you won't get anyone on the phone to talk about it. Still dealing with an invoice from a week ago and no one will answer my calls. read more

Certainly, a pattern at this location! The price they charged was almost 20% more than my reservation. It seems to be their practice to state it's taxes and such. I will never rent from Thrifty again and I hope to never step foot in SAV again! read more

Absolutely horrible experience. 2 hours to get an already reserved car. Employees were pleasant enough but this was beyond ridiculous. Ruined the rest of the day:/ read more

This place is the worst ever. Of course, the Thrifty Car Rental company everywhere is among the worst companies I've ever had the misfortune of working with. I had a car rented at the Atlanta airport and was supposed to return it there. Then my plans changed and I called Thrifty and asked if I could return it at the Charleston SC airport location and they said I could not because "it wasn't a corporate location". (Consider how stupid and inconvenient to the customer this policy is!!!) So, since I was in Savannah at that moment (on my way to Charleston), I asked the representative if I could return it at the Savannah airport location and SHE SAID YES!!!! (Notice that she could have told me to go to a Thrifty corporate location in the city, but, noooooo, she didn't) And the information she gave me was WRONG!! I drove 15 miles to the airport and went to their desk where the young lady said, "Oh, we're not a corporate location." So I asked, "but can I return the car here?" And the woefully undertrained person said, "Yes, but I don't know how to log it in the system but my boss will be here in 5 hours and he'll do it for me." So I gave her the keys and went to another company to rent a car that I could return at the Charleston airport and went on my way. After a few days, I received emails and calls from the Thrifty "security department" that I was apparently stealing their car because I had not returned it!!! I told the person that I had indeed returned it at Savannah airport but they said they had no record of it. I asked if he would call the Savannah location and confirm but he refused. He promised to fax them an inquiry the next Monday because we don't work on weekends. (ahhh, now THAT's customer service!) I continued to receive emails and calls suggesting that I still had their car. So I made my umpteenth call to them and they again told me that they'd fax Savannah. I asked them to give me the direct number for the Savannah location and they refused. So I went online and did 15 minutes of clever Googling and found the direct number and called Savannah. There a young woman (not the first one) agreed to look for the car and after 15 minutes on hold, she told me she did find the car!!! I asked for her name and asked her to contact the Thrifty security department and tell them they had the car and she agreed. And she did it! Hooray for her! Now I'm involved in a four month long dispute since they charged me for the entire week although I had the car for four days. If Savannah's first person hadn't screwed up, I would not have had this agony. But if Thrifty's lying billing and security departments had been fully conscious and had they cared about customer satisfaction, well I'd be in good shape. My decision: never rent from Thrifty or from their sister companies ever again. It's so nice that there are many alternatives. read more

Two words: INSECT INFESTATION We picked up my toddler son out of his carseat - for which we paid $8 in rental fee per day - and found that it was INFESTED WITH ANTS. I recognized that it was pretty filthy - clearly, Thrifty doesn't clean the seats at all between rentals. But it was the last carseat, so we took it. And then were stuck with it for three days DURING WHICH TIME IT WAS INFESTED WITH ANTS. OK, so they were non-bitey ants, but seriously, Thrifty - you can't go over the damn seat with a Wet Wipe and shake the cookie crumbs out?? read more

Will never rent from thrifty again. Went to the savanna. GA airport location. First off the wait time was long and the car we had received was dirty! Bug splatters on the window, grill and food in the carpet!! I had booked through Hotwire for the days I needed 7/3 pick up at 12:30pm and drop off 7/8 at 3:30! I picked my car up at 12:45 on 7/3 and thrifty charged me 100.00 for deposit ( which is normal) and dropped it off on 7/8 at 3:07. My issue is that I'm not getting my full deposit back!!! When I dropped the car off and seen the rcpt they charged me for an extra day! Why?? I picked my car up 15 min later then scheduled time on 7/3 ( 12:45) and dropped my car off at 3:07 on 7/8! The girl at the counter couldn't give me an explanation and took my name and number and will have the manager call me! SHE NEVER DID!! I tried calling several times and she's never available!! read more

I rented a car here over the Memorial Day weekend, starting the Wednesday before. The one thing keeping them from 5 stars was the fact that they didn't have *my* car available that I reserved. (They can MAKE the reservation, they just can't KEEP the reservation.........(Seinfeld) ) They did offer me a free upgrade to another vehicle (many choices); however, I was a little too particular since I had specific plans, but Kay gave me a super deal with a very minor upgrade charge to the vehicle I got. I also had a reservation at Enterprise, and she encouraged me to check with them first, so I could get the car I wanted. Perhaps she knew how UNhelpful and almost rude they would be, and that I would be back in short order. Kay and her coworker (blonde, friendly gal) were delightful, and so much of a joy, that I actually made a point of stopping back in to see them when I returned the car. Even the gal outside with the cars was very friendly and helpful. I'm so glad I didn't read these reviews before renting from Thrifty..... the rate was great and even with the upgrade it was cheaper than smaller, 'yukkier' cars from the other companies. I love the convenience of having the car rental counters in the airport, and the cars just a few feet away. Kay is an absolute doll, and despite other reviews, I"ll be stopping here next time I visit Savannah as well. read more

First off, let me set things straight -- most all of the car rental places in Savannah airport have very surly staff. I've never been inclined to do a negative write up on any of them but the lousy service I have received from Thrifty this morning and on my previous visit (St. Patrick's Day weekend) have pushed me to that point. They couldn't find my res and even though they had cars available, wouldn't match the rate on the Travelocity email which I produced. So I called Thrifty's central reservations on my cell and had the lady there talk to "Miss Congeniality" behind the counter who then found my res. What really bothered me was upon completion of the paperwork, no "thank you", no "sorry for the screw-up", nothing. I then proceeded to pick up the car and waited 20 minutes for them to bring something around. As seen in other posts, this place is very poorly managed. read more

Never again at this airport- car isn't ready - a couple ahead of us has waited over an hour - reluctantly giving one star as no star is not an option read more

The car is great, the people were nice but it took 90 minutes of waiting in line to get my car and there were only 4 people ahead of me. They said they were short staffed but there was a worker that was just sitting in the back. To me customers come first, but obviously not them. They need fewer customers. One person got out of line. Went down to Avis and got his car in 5 min. I should have done that. read more

Wow, what incompetence and inability to get anything done on time. I've been so frustrated dealing with these people. Does the Corporate know about them? read more

Thrifty Rent A Car - Car Rental Near Me - Savannah, Georgia

WORST car rental ever experienced. I have been traveling for over 30 years! Our rental had an electronic (not mechanical) malfunction. The FOB suddenly stopped working. It did not open doors or start the car. Lost a day and had to Uber back to my hotel. Had to personally pay for to repair the car so that I can drive to the a Hertz/Thrifty Branch to exchange the car. Upon returning the car, we asked not even for compensation for the Uber or the repair cost but to discount for the day that we lost due to the issue. The person on the counter "Susan's", did not even listen to what we had to say and flat out refused the discount. My wife wanted to record the conversation and she threatened to call the police. When in Savanna airport AVOID Heartz/Thrifty like its a plague. Their justification for not helping is because we declined roadside assistance but what really happened was they gave us a defective car because the other manager informed us that this car had recorded issues before and does not want it in his lot! #avoidthrifty/Hertz Savanna Airport read more

Bad experience, unprofessional sales tactics and management was too busy to care. I'd steer clear in Savannah there's other options.

WILL NEVER USE DOLLAR or THRIFTY AGAIN! Rented a car at 930am on Wednesday morning. I knew I had to return it by 930 Thursday morning. I asked the girl how much it would be if I was a little late and she said $20 an hour. When I went to return the car I called to make sure it was ok to bring the car back at 10:30. I was told once again it would be $20 for the extra hour. When I got there I was told I was going to be charged $52.02 because of "fees". Fees that I already had paid for the rental. These fees were never disclosed by either of the 2 employees I spoke with. read more

I made a reservation on May 20th and scheduled to pick my car up at 9:00 p.m. I arrived early and had to wait in line for 25 minutes. After walking up, I was told all they had available were pick-up trucks. I inquired on my reservation of a mid-size SUV, only to be told they didn't have that. I then asked what was the point of making a reservation. The customer service rep told me it was too complex to explain. I then stated try. She proceeded to simply tell me they gave it away. I will never use this company again and will tell all of my friends, family, neighbors and anyone else who needs a rental. read more

The worst! Make sure you don't get the agent whose method for upselling is to tell you that all fatalities occur in a compact car...

If I could give them less than 1 start , I would. They are dishonest. I kept the car for an additional day. My booking via Travelocity indicated that an extra day was $41 dollars, they ended up charging us $142 dollars for the extra day. Do not rent from them. It will be a headache read more

Service at the counter was great when hiring the car, however after my weekend returning the car I realised I may have left a bag in the boot. I called them numerous times and left my telephone number, waiting for someone to return my call every time, NO ONE DID! I still haven't heard anything. I'm very disappointed with this service and would have recommended this company, if someone had returned my call! I still haven't found my bag and still wondering if its there and if anyone will eventually reply my calls!!! read more

I had a car reserved for a week. The employee was very nice. But, when his machine could not scan my drivers license he told me he could not rent me the car. He said the owners instructions were to refuse the rental if their machine would not scan my license into the system. I immediately walked next door to budget and they rented me a car. I would not recommend this Thrifty. There are many more options to choose from in the same price range that will not turn you down due to their technical issues. read more

BAD. RENT SOMEWHERE ELSE. I've rented twice from this office in the last two months for business. Both times, I received dirty cars. Last time, the charging port in the car they assigned didn't work. They did give me options for a different car, however. The one good thing I can say is that I was able to upgrade to a nice Dodge Charger for relatively cheap. Their office at the airport doesn't open until 7 or 8 am, so there is no one at the counter to process my return and I dropped the keys in the return box. Both times I returned the car, I was promised to have my receipt mailed automatically. I didn't think waiting for a receipt to come in the mail made much sense. It doesn't: none have arrived. When I was there last week, I mentioned this, and the person at the counter took my email address and promised to email my receipts going forward, but I have not received anything. Now I'm trying to reconcile my travel expenses, and I can't. I tried to call the local office number from Yelp/Google/YP.com, and it turns out to be the national number to Thrifty. So I spent 10 minutes on hold with Thrifty to ask for copies of my receipts, only to find out that the Savannah branch is privately owned and I would have to contact them. The number Thrifty gave me? It's disconnected. BAD BAD BAD. Please don't waste your time with Thrifty at Savannah Airport! read more

The only reason this place did not receive one star is because a manager finally came over to help. The place is way understaffed and limited on cars. I recommend Avis at this airport. read more

Reserved a car. On arrival, no car available. Couldn't say when they might have one. The clueless agent said it was not their fault, but their customers because "they return them late." Obviously this place is poorly managed. I fly frequently to Savannah and have used most off the competitors, who have always been fine. Thrifty is in a class of its own and should be avoided at all costs. read more