Called to reserve a Car they told me it's available than when I got there the Lady told me that…read morethey have no cars available till 5pm .Apparently they have no fffking Clue what they are doing .She is clueless maybe deserves to work at MCD or a Strippp Club ... Don't waste your time...

We booked a car online and 20 minutes before we were supposed to pick it up they called and said…read morenot only was our car not available, but they had no cars available.

I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

Had a reservation at 9:00 a month advance and was given a dirty car with less than half a tank of…read moregas nearly 10:00. Ensure you have proof of how much gas the car has before leaving, Natascha Nowey will try to charge you a fueling fee. Will not be returning back to this location!

The first few time I rented, the lady in the front already had my information in the system,…read morethere's a new lady in the office that's not the other lady that's always there, Hispanic looking, she gave me a very hard time, so I don't think I'll use them again. It was a very sour experience. I hope the other lady comes back

DO NOT RENT FROM HERTZ RENT A CAR AT THE SAVANNAH AIRPORT…read more 1. They do not participate in the Hertz app reward program. 2. They will give you a car with 1/4 tank then charge you for gas they never gave you!!! This happened to me when I rented from them this Oct (2024), brought this to their attention - weeks later they sneakily charged my AMEX. Tried called to talk to someone about this - no one EVER answers the phone here. Emailed - no response. Still dealing with AMEX to have the charges reversed. Next step reporting them to the Better Business Bureau! Be forewarned!!!

Horrible. One person working on a Saturday night. Waited for over an hour just to reach the counter.read more

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we…read morecannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews

Made reservation for September in March. Received multiple confirmations form Hertz up to and…read moreincluding 2 days before rental. Arrived to "no cars" and "no reservation" despite having paperwork and confirmation in hand. They flatly refused to help resolve the situation. Their sister location (airport -- same franchise, apparently) was just as bad. They complained that Hertz corporate shouldn't be sending customers to them. (Yes, while wearing a Hertz uniform and standing under a Hertz sign.) Finally coughed up a dirty car after an hour wait. Charged the wrong card (not the one I *handed* them) and surreptitiously changed the rate to charge mileage (vs. original unlimited plan). Every question/ask for help was responded to with "We're a franchise: we refuse to help you." And Hertz corporate was just as bad... "They are a franchise: they can do whatever they want (or don't want)."

If you're looking for a place to cancel your reservation at the last minute you've found your…read moreplace. It doesn't matter if you have a confirmation or not, she will cancel it. The only reason for giving two stars is I have to give Amber credit for having the balls to not only hang up on a customer but to then continually decline calls. Not often a customer is treated like that so have to give credit where credit is due.

I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

Friendly folks at the counter who waited on me quickly and used my premier status to move me ahead…read morein the line which I appreciated since I actually had to wait. At most airports, the premier service allows you to be able to go directly to the car and this airport did not provide that. But again they waited on me very quickly and were very professional. The car was clean and fueled up and ready to go. I had no hassle getting the car and appreciated the prompt service.

Honestly, Avis deserves a 1-star review, but I'll also give a shoutout to Julie, because she…read morehonestly went above and beyond. We arrived around 11:30 pm into Savannah, and there was a huge crowd around the desk with a sign that said they were out of cars due to unforeseen circumstances. So, why was that? Well, a storm was coming in, plus a government shutdown caused long delays at the airport. People were driving and returning cars nearby to get home, which wasn't fair to those who actually reserved a car. Julie, a seasoned customer rep, called us at 3 pm to confirm what time we'd arrive. With the delays, we told her late evening, and she said she would hold our car. But when we finally showed up there was no car in sight, major disappointment. We ended up taking an Uber for $150, got to our hotel ar 145am, and the whole ordeal was exhausting. The next morning, we tried calling Avis at multiple locations to sort things out, but no luck. We actually booked our reservation through Costco Travel, and they basically told us to do what we needed, promising they'd reimburse us since Avis wasn't helping. Thankfully, Julie called and said our car was ready in Savannah, so we had to take the long trek back to Savannah from Hilton Head, NC. The whole thing was incredibly inconvenient. They did offer us an upgrade, and the Uber costs. Fast forward to after our trip, we had to return the car to RDU (Raleigh-Durham). Everything went smoothly until we dropped off the car and saw an $850 charge -- luckily, I took a picture of the signed contract. So, keep all documentation just in case. Julie really tried to help and took on more than she probably should have, juggling a supervisor/manager role. She probably doesn't get the credit she deserves or the pay. Honestly, she's the reason I don't give Avis a 1-star but instead a 3/5. For anyone booking with Avis, I'd recommend using a third-party service so they can handle the stress because if you book directly through Avis, they're not much help at all.

I had a bad day and had lack of information regarding my rental from Hertz. When I arrived to…read morepick up my rental, it was a paperwork nightmare. The only person that could help me and make my experience better was Marshalla. She had complete control of the situation and did a fabulous job getting everything done correctly. I appreciate her going above and beyond in correcting my situation. Hertz needs more great people like Marshalla. Thank You Jean

We're Gold Members, pre booked a vehicle only to get there and they had no cars. We were told to…read morewait in front of the counter. After a 45-minute wait, we noticed the agents were handing out keys and rental agreements to others who were in line behind us. One very nice agent jumped in and helped us get a car. First time I've ever had to wait over an hour for a vehicle.