Called to reserve a Car they told me it's available than when I got there the Lady told me that…read morethey have no cars available till 5pm .Apparently they have no fffking Clue what they are doing .She is clueless maybe deserves to work at MCD or a Strippp Club ... Don't waste your time...

We booked a car online and 20 minutes before we were supposed to pick it up they called and said…read morenot only was our car not available, but they had no cars available.

They rent these little GEM electric cars. They are great for the downtown historic district of…read moreSavannah. The staff goes out of their way to give you any help and recommendations for the area. Oh, and I get to feel "Gren" when in using an electric car, too.

Had a reservation at 9:00 a month advance and was given a dirty car with less than half a tank of…read moregas nearly 10:00. Ensure you have proof of how much gas the car has before leaving, Natascha Nowey will try to charge you a fueling fee. Will not be returning back to this location!

The first few time I rented, the lady in the front already had my information in the system,…read morethere's a new lady in the office that's not the other lady that's always there, Hispanic looking, she gave me a very hard time, so I don't think I'll use them again. It was a very sour experience. I hope the other lady comes back

We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we…read morecannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews

I see Chip O. experienced the same thing I did .Thank you for contacting Customer Service…read more The location has indicated that the vehicle was returned with less fuel than when it was rented, therefore, a refuel service charge was imposed. While we can certainly understand your concern and request, In order to consider an adjustment to the charges please attach in PDF format, a copy of the gas receipt from the actual gas station that includes the name of the station, the address, the dollar amount and the number of gallons purchased. Alternately, you may provide a screen shot of the expanded details section from your credit card statement for the refuel charge. I DID SEND 4 PDFS with details and a Costco CC statement showing I bought gas at 6am. They said it wasn't good enough. They also did not refund my 1 day early return. . After 4 attempts without notice I just by chance checked my CC statement and they refunded the $180 refueling charge and 1 day early return. This is a scam and I can see on Nov 3rd someone else was scammed into paying. Keep in mind the fuel gas was over the full mark. Gas in SC is $2.75 gal. 50 gallons is $137. Class action lawsuit waiting to happen.. I have emails if anyone wants to see .

It was very convenient, right at the airport. The car was what I asked for and was waiting for me…read moreand the price was reasonable.

I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

I love these smaller airports with the smaller rental car pick-up. National was excellent…read more As an Emerald member I went right out the side past baggage to the rental garage. Mere steps outside the baggage claim area - and walked to the outside kiosk. A friendly gal helped me while another man gave us some complimentary water bottles for our trip. Within about 5 minutes I had two cars to choose from. Super friendly and easy as pie! The car was backed in and we loaded our bags and were off! 10 stars!

Outstanding service at National Car Rental Savannah Airport. Neia Hills resolved our issue promptly…read moreand professionally. Impeccable customer care.

Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

000000 Stars! No Stars for the Savannah Airport Enterprise!…read moreExtremely disappointing. After picking up the rental vehicle, I started to notice a strong odor consistent with drugs inside the car. I was traveling with young children, which made this especially concerning from a health and safety standpoint. In addition, the vehicle's maintenance warning light came on indicating a potential mechanical issue. We did try to purchase fabric refresher and car deodorizer to settle the smell but it appeared, nothing helped. W brought these concerns to the attention of the on-site management from where we rented the car from and requested a different vehicle. We were told as long as there was availability trading this car in for another would not be an issue. We arrived at the airport where there was more than enough inventory. In spite of other vehicles were visibly available, management refused to assist or provide a replacement because of the holiday season. I was left with no reasonable alternative and felt completely disregarded as a customer, particularly given the safety implications for my children. We are also traveling for the holidays. This experience fell far below acceptable standards for customer service and vehicle safety. I expect rental vehicles to be clean, properly maintained, and safe--especially when families are involved. I am requesting a formal review of this incident, an explanation for why assistance was refused, and appropriate compensation for the inconvenience and distress caused. Thank you for

We used them a few times and we have loved each experience! The cars are always in great condition…read moreand the staff are accommodating and friendly. We love this place for out of town trips. Ideal really so there is less wear and tear on your own vehicle. Treat their cars right and you won't have a bad experience!

I had a great experience at the Enterprise on Little Neck Rd! I was helped by Chris, Will, and…read moreSteve. They were all great in helping me to have a vehicle and facilitate going through insurance when my car was totaled. They made this experience less stressful for me. I am very appreciate to everyone at this location for their help!

Great Staff; easy access; Green means GO!…read more ----- ----- We visited Hilton Head Island for spring break, 2022. For previous trips, we've driven the entire way, or flown to Savanah (SAV) and driven in from there. For this trip, we flew all the way to Hilton Head Island Airport (HHH). This trip we were blessed; we ordered a mid-size car but they only had Chrysler Pacifica minivans, just like we drive at home - NICE! The staff was helpful and quick. National is my preferred rental car company because they let you pick your car; typically just walk from shuttle bus to car and get in and go. At Hilton Head Island airport, you get the keys inside from a friendly staff, and you're a very short walk outside to you car and you drive off and you're on your way. Thank you, National HHH! March, 2022 visit

This was the best rental experience I ever had I saw no problems with this rental agency the…read moreservice was great and they accommodated my every need. I had booked a full size car and was interested in an upgrade the guy at the desk told me it was on the house don't worry about a thing. I will be back!!!!