We travel many times a year and usually love budget which we always use. Until this location. I always book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation. read more

Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we cannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews read more

Two staff remembers for 50 people in line. Unacceptable. Line has moved one customer in 30 minutes. You are gonna end up with a riot here. Come on-do better. read more

Budget - 4-12-25 11:55 am - Car Rental Near Me - Savannah, Georgia

Staff is great!!!!! Shout out to the whole Avis budget Keep your heads up ladies never had a problem been with them for 15 years read more

It took an hour to get our car. We are Fastbreak members and the service is never this bad at other airports and locations. Signage is unclear about where to get the cars and although they say there is Fastbreak service, there really isn't. You have to always wait in line and go to the counter and in our case the regular line was faster than the Fastbreak line. It would have been another 30-60 minutes if I waited in the Fastbreak line. Although there were plenty of Budget employees, several weren't working the counter and there didn't seem to be a manager on duty. When the car was available it was dirty on the outside and had trash inside. Not the usual Budget experience but based on reading other reviews of the Savannah airport location this is apparently the usual level of service. read more

We returned our rental car to SAV without a hitch at 12:02pm. We filled up at a gas station right outside the airport. Our rental car was scanned by a Budget agent. We got the bill via email. I checked the bill online two days later. No hidden or additional charges. Because of the personal negative experience at CHS where we picked up our rental and the negative reviews at SAV where we returned our rental I went back to Costco Travel and switched car rental companies from Budget to Enterprise for an upcoming trip to a different destination. read more

Flight landed at 1:45 pm.Told no car was available. Told to wait until 2:30 pm. Husband has been waiting in line since then. It is now almost 4:00, and he is just now to the desk. TOTALLY INEXCUSABLE! DO NOT MAKE THIS MISTAKE! Had to pick a star to post this. BUDGET WILL BEVER SEE OUR BUSINESS AGAIN! read more

Sign says they are "extremely short staffed". I get it, but couldn't they have the paperwork already printed? It's not rocket science. They have cars, but not enough staff to get them here. read more

Budget - Sign says they are extremely short staffed - Car Rental Near Me - Savannah, Georgia

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Budget is nothing more than a criminal organization. Budget gave us a vehicle with a punctured tire. Upon noticing and letting them know the issue, they proceeded to let us know there was nothing that could be done. Attached will be photos of the carbage we received. Extremely terrible service, ended up spending 16+ additional hours at the airport over the past 2 days and have now spent well over $300 on uber fare. I would like an immediate refund, and demand to be compensated for the precious and valuable time as well as the money wasted. Wasted Christmas. Wasted family time with those who have such little time left :( Budget you have single handedly ruined a vacation. read more

Budget - one of the back tires also had a puncture we just realized - Car Rental Near Me - Savannah, Georgia

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They didn't have the vehicle I requested (a car) . They attempted to give me a dodge ram pickup for a 15 hour drive with no Bluetooth and 2 DIFFERENT LICENSE PLATES! This is highly illegal. They gave me a vehicle I didn't request after I brought these things to their attention. First and last time renter read more

The wait time of an hour and a half for an already reserved car is inexcusable! Long line, only 3 people at counter and 2 were only taking "preferred" customers leaving the rest waiting. We have reserved another Budget rental for our next trip but will be canceling and changing to another company! read more

Worst and slowest service I've ever experienced in all my travels!!! What was I thinking when I booked an airport reservations for a car and prepaid?? Seriously horrendous customer service and the worst reservation service ever read more

The clerks are working super hard at the counter. They are doing their level best to help. Average wait time, today, May 21, 2022, has been a minimum of THREE HOURS. All of these people have reservations. All of us are in line. What I've heard is that the issue is not enough people to clean the cars. So my 88 year old Mother and I are taking turns standing in line. After a long day of flights, airports, connections, etc., this is absolutely NOT the way to begin a vacation. I will repeat that the clerks behind the counter are doing an excellent job. This is a company/management issue. read more

Budget - Car Rental Near Me - Savannah, Georgia

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This place is a joke. Do yourself a favor and pick anyone but Budget/Avis. Our reservation wasn't ready, when it was it wasn't clean, full of gas and the tire pressure alert was on. Next day, flat tire. No replacement available. Save your money for someone who rents cars professionally or just rent a bicycle. You will get there faster. read more

Do yourself a favor, DO NOT RENT FROM HERE OR ANY BUDGET RENT A CAR, for that matter. Total scam. $150 cancellation fee for a rental that didn't cost much more than that? Not a late cancellation, not an early cancellation, just any old cancelation. No, don't do it. read more

Except for the pleasant counter personnel this would get a zero- run as fast as you can / It's not ky job to wonder why... I Denver amonth ago it took over three hours to get a car, now in Savannah it's taken nearly an hour and still no car... this has taken more than the time I took to fly here Don't be fooled by the hype - AVOID BUSGET read more

Horrible. I just got off the plane and there is one girl not helping anyone and another girl says there are no keys. Seriously??? A rental company not having any keys? It is 8pm on Friday night and there4 people in the preferred line and 10 people in the other line. Crazy. read more

TAKE A UBER AND SAVE YOURSELF FROM THIS DISASTER. ONE HOUR... that's how long we waited for assistance at your Savannah International Airport. We got a text to come to your fast break line and we're turned away bc Brenda couldn't find our fast break number in your system. 3 staff members is what you had to offer over 50+ people waiting for CARS THEY ALREADY RESERVED!!!! Your district managers should be ashamed of themselves as well. If your that short staffed, step up and work the desk w your people. This is no way to run a business. Not to mention your staff members moved as SLOW as POSSIBLE while assisting people. I'm disgusted by your crappy service. Never again will we be renting from you. read more

My family is currently 1.5 hours into the FASTBREAK line, and the non-fastbreak people, who have waited even longer, have literally ZERO people working the counter right now. These people clearly have either no clue how to effectively run this operation or they simply do not care. UPDATE: It took a total of 2.25 hours. The lady who helped us at the counter was nice. It was clear that they're understaffed but it's not the fault of their workers - I blame mismanagement. Similar reviews have been posted over a month ago. Never again. read more

Budget - One person behind the counter. Over 80 in line. HOURS waiting. Fail. - Car Rental Near Me - Savannah, Georgia

We waited THREE hours for a car. We missed our dinner reservations. There was no communication beyond "10 more minutes."

I would steer clear from this location for any sort of auto rental. Please be aware if you prepay your rental you will not be reimbursed should you need to turn it in early. By the way, this policy (IS NOT) clearly stated in the Rental Contract. The staff here would not even consider a partial reimbursement even though they have my credit card on file. The other issue is that I rented a compact and they gave me a full-size automobile. There were smaller compacts sitting on the lot. I also had to thoroughly clean all the glass in order to see clearly because of all the haze and water spot stains on windows and side mirrors. Poor business practice in my estimation. That will be my last time with Budget. Does any company want to earn business these days? read more

I waited two hours in line. Two hours! Everything with our flight went smoothly until getting my car. Why did I bother flying, when two hours were wasted standing in line? A nightmare. read more

Long slow lines, no cars and the agents are not replaced when they leave. Truly a airport rental that is horrible in every way you should never reserve and waste a huge amount time in line. The other rental companies are staffed and have cars read more

The sign says they are short staffed and they mean it. These ladies are pissed. 2 ladies for avis and budget, I don't blame them. The other rental spots had 3 people working. Book with any other place if possible. read more

Budget - All caps and exclamation points makes me feel warm and fuzzy!!!!! - Car Rental Near Me - Savannah, Georgia

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Had a reserved 2:00 pm pickup time. No car here. Waiting over 1.5 hours past reserved time for vehicle. Do not use airport rentals read more

i reserved car online for sun 12/29/24 til 12/31/24 to be returned by 6pm on the 31st. the location closes at 6pm because holiday they closed early. they checked car in on 1/2/25 and charged my card a 112.67 saying i was late. told them to look at camera the car has been there. has taking over two weeks to get my money and they only gave me 109. back. called cust service they lady was rude didn't want to listen then said i cursed at her. was a lie check the phone records. i will never rent from yall again read more

I rented from Avis, but it's the same counter regardless. I pick up cars at SAV a couple times a month for work, and will absolutely not be renting through Avis or Budget again. I just passed the 3-hour mark waiting for my car... and this is as an Avis "Preferred" member with a reservation I made weeks ago. The staff at the counter has always been nice the times I've been here, but that only makes up for so much. They say they are short-staffed and can't get cars cleaned and ready in time. If that's the case, Avis needs to book less reservations. People have work commitments, vacation plans, and things to do when they arrive and cannot be asked to wait hours upon hours for a car. I just talked to another guy who has been here over 4 hours. Do yourself a favor and rent from one of the other companies at SAV... most of the other counters have very short or zero line. read more

Was going back home from Florida to SC. Got a flat about an hour outside of Savannah. Called road side assistance and they dispatched an Uber (unfortunately it took an hour but don't think it was their fault) Uber guy drove us the hour to the airport, the staff were super friendly and accommodating and got us in and out pretty quickly with an upgrade. Even though the situation sucked, it was handled efficiently. read more

We arrived from New York after an unventful flight with a connection in Charlotte. Renting the car was the only unpleasant experience of the entire trip. It took over 1 hour and 20 minutes to rent the car. The staff seemed to be efficient but the process moved like molasses. Even the folks in the 'preferred line' were kept waiting as long, and maybe even longer. Once we signed the contract we, along with many others, had to wait again just to get the car. The staff were handling AVIS and Budget Rental transactions and perhaps that was part of the problem. We've never had to wait so long to rent a car. read more

This is a review for Budget/Avis at Savannah airport. Horrible. You make a reservation. You pay a ridiculous amount and then you wait an hour in line and then an other hour after you check in for your car. So plan on 2 hours minimum after you land in Savannah!! I'll never do it again. Why is this happening? They are understaffed. Their employees don't want to come back to work between their stimulus checks and the additional amount added to unemployment. So, Avis, let your customers know when you have enough employees to operate a business. I know no one cares (which is a sad testament in itself) but I will not use Avis again. read more

Budget - Car Rental Near Me - Savannah, Georgia

Only 2 people working this line on a Saturday. We have been here over 2 hours already with no end in sight. read more

Budget - The extremely long line for Avis, Budget, Payless on a Saturday afternoon at the Savannah airport. - Car Rental Near Me - Savannah, Georgia

I rented a car thru Costco from Budget in Savannah. The rental was an intermediate SUV Rav 4 or similar. They gave me a Chev Trak subcompact SUV and told me that a Rav 4 and a Trak are the same class. This is not so as a Trak is a subcompact SUV according to Consumer Reports. The real problem is that this was a 4 year old car 2019 and had 54,000 miles on it. Budget advertises that the average of their rentals is one year!!! Do not rent anything from this sleazy company? read more

DO NOT Rent a car from this place! They have 1 person behind the counter, we have been waiting 2 hours to get our car.., Total nightmare after 8 hours of flying.. Rent from Hertz, Thrifty or Dollar, they have no lines.. Didn't want to give even 1 star but was made to by Yelp.. read more

Budget - Car Rental Near Me - Savannah, Georgia

Can you give 0 stars? You know you're in trouble when you walk up to the counter and there are passive aggressive signs, admonishing you to be nice to the employees. Maybe the company should invest in their quality of service so people aren't perpetually disgusted with them? We are Fastbreak members so we should be able to walk up and get a car right away but instead the regular line was as fast as than the fast break... which was still 30+ min. But wait, there's more. Once you check in at the counter, you don't get your car you still have to then go sit in baggage claim and wait indefinitely for someone to call your names the keys. They said that would be another 30 minutes, but we're still waiting.... read more

The absolute worst rental car experiences (plural) I've ever had. More than once I've had to wait in line for over 90 minutes to get a car, and this most recent time (after waiting the same amount) I was told "whoops ‍ we ran out of cars. Come back tomorrow morning." Mind you, it's 1 AM and I have to find a way to get my hotel. Will they reimburse me for the $90 Uber? Nope! Guess I should have factored that in when I chose this company. If you have ANY other option (another rental car company, a horse an buggy, literally crawling) avoid Budget rental cars like the plague. Honestly it's incredible they're still in business with how poorly they've handled themselves consistently. read more

Do not rent from Budget/Avis at Savannah airport. It is one line for both. We spent almost two hours in line. Either rent from another company or take an Uber to a different location. Horrible experience. read more

If I could put negative numbers that would be more accurate. Waited for almost 5 hours for my car reservation 5 hours!!!!!! 3 hours standing in line my back was killing me and the crowd was an angry mob. The representative kept saying Avis took too many reservations didn't have enough cars or help and stop yelling at the counter personnel. Tried to call Avis customer service the wait was half hour. read more

Waited for over three hours. No explanation- no apology- rude and dismissive service. Do NOT rent here!!!

Be aware, Avis, Budget, and Payless all operate out of one counter at Savannah. Two and a half hours in line plus over an hour after to get keys. Did not receive the car type I reserved. Plus, even though everyone in my line was behaving and generally taking it as well as could be expected, the manager made sure to scold the entire line to be patient. I almost never leave reviews, but this was a "never again" kind of experience. read more

Worst car rental experience. Waited in line for over an hour and wait another half hour to get the key. The staff were extremely inefficient. read more