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    Avis Rent A Car

    1.8 (49 reviews)
    Open 7:00 am - 1:00 AM (Next day)
    Updated 1 month ago

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    Old tissues

    we rented a car. absolutely filthy!!! we needed an SUV and they said this is what we get!!!! shocked! they charged our card twice and created two separate rentals for this dirty car!!! they canceled the 11 day rental and created an additional one day rental. we had to drive from HHI back to Savannah to figure this out! this has ruined our first day of vacation. gross car, weird rescheduling ...that they just did! we didn't get the car back by the return time and they said technically they can call it stolen?!?! we rented for 11 days, paid in advance. it's on the credit card and we have an email stating it's paid for.... and they opened a second rental for some weird unknown reason?!?! seems scammy to me!!!! so I am sitting at SAV instead of the beach in a filthy car.,. I will post pictures! they said they will not clean the car because it's already in our possession and they won't exchange it either! renter be ware!

    Level 3 charging station .
    Jeff S.

    We reserved a gasoline (ICE) car but at the counter was told they only had electric (EV) cars. We took the EV and discovered that the battery life was under 70%. It was our first time navigating the charging network. It was frustrating and time consuming. Definitely a poor use of our vacation time. Charging from 60% to 100% took over an hour at a Level 3 charger where only 1 cord of the 2 provided was operating.

    '25 Ram Rebel we rented only had 37 miles on it!

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    11 months ago

    Worst car rental service I've ever tried to use. Hours of waiting because they only have one line available for avis AND budget rental

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    2 years ago

    Waiting 2+hours in line to get a reserved car at Savannah Airport is not ok. Wish I could give them no stars.

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    Page 1 of 2

    Ask the Community - Avis Rent A Car

    Review Highlights - Avis Rent A Car

    Jonathan at the Avis counter at the Savannah airport was friendly and got us our car quickly.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.1(94 reviews)
    0.0 mi

    I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

    Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

    Photos
    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(106 reviews)
    0.0 mi

    Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

    000000 Stars! No Stars for the Savannah Airport Enterprise!…read moreExtremely disappointing. After picking up the rental vehicle, I started to notice a strong odor consistent with drugs inside the car. I was traveling with young children, which made this especially concerning from a health and safety standpoint. In addition, the vehicle's maintenance warning light came on indicating a potential mechanical issue. We did try to purchase fabric refresher and car deodorizer to settle the smell but it appeared, nothing helped. W brought these concerns to the attention of the on-site management from where we rented the car from and requested a different vehicle. We were told as long as there was availability trading this car in for another would not be an issue. We arrived at the airport where there was more than enough inventory. In spite of other vehicles were visibly available, management refused to assist or provide a replacement because of the holiday season. I was left with no reasonable alternative and felt completely disregarded as a customer, particularly given the safety implications for my children. We are also traveling for the holidays. This experience fell far below acceptable standards for customer service and vehicle safety. I expect rental vehicles to be clean, properly maintained, and safe--especially when families are involved. I am requesting a formal review of this incident, an explanation for why assistance was refused, and appropriate compensation for the inconvenience and distress caused. Thank you for

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget - Amazingly Reserved a Ford Edge and Got a Ford Edge

    Budget

    1.3(111 reviews)
    0.6 mi

    We travel many times a year and usually love budget which we always use. Until this location. I…read morealways book an intermediate suv basically economy suv & with an offer of upgrade which is usually then a standard suv or if lucky an elite suv. My husband waited on the line about 30 minutes and was confused when given a Toyota Camry but accepted it not realizing no I did not book a regular small car. So waited online again this time with me so I could explain. Not only was everyone behind the counter mostly just talking & having fun which hey that's wonderful but do that on a break not when there's a long line of people waiting. Sign even says wait to be called up. Yeah cuz there's 4 people behind the counter hanging out but only 1 actually working lol. Someone finally decided they'd accept a customer & up we went. No one here obviously has heard of a compact suv and told me I don't get the rental from the photo as if I was born yesterday. I explained I never go by the photo I go by the class of what I want, I'm not an idiot who thinks you book the exact car in photo. Usually we book a compact SUV with free upgrade to regular suv. They said yes I was upgraded economy to full size car. No economy SUV! They seemed to not understand a compact suv was not a regular compact car. Telling me there's no such thing as a compact suv as I'm like yes a Hyundai venue or similar as they're like you don't get the car from the photo. Arguing with these idiots will get you nowhere as they couldn't grasp the concept so I finally said just give us the suv & we'll argue after the rental with actual company. When we're back home not tired after a flight & been sitting in the airport for an hour. Not to mention all these poor people behind us waiting and a poor guy next to us arguing with them about something similar. I know nothing about cars but I know there's a small SUV & a small car in the world. They are not all in same class or same thing lol. Maybe this budget location shouldn't offer compact SUVs if no one behind counter even knows they exist or that it's an option. Out of 20 car rentals of same exact car class we never had this happen anywhere else. Guy next to us kept saying he'd never dealt with these kind of problems at any other budget so it seems to be a theme with them. Even googling comparable to a Hyundai vue would be a Kona, trax, kicks, or soul. An upgrade would be a Mazda or rav4 or something along those lines. Not a Camry lol. Guy next to us was happy he just wanted a Camry and heard we weren't taking it so he said I'll take theirs! Guy behind the counter was like unless you're jumping in the backseat of their car you're not getting it cuz it wasn't put back in system yet. Just snotty way to basically tell him he'd have to wait which he was totally fine doing as he explained. We were like common fellow soldiers in a war lol. You start making friends when everyone is stuck at counter forever arguing with these people. Anyway I'd never rent from budget in this location again and I suggest no one do either unless you want some kind of issue. Read the reviews. Hopefully there's no issues when we drop off the suv or any other issues. Fun start to our vacation.

    Absolutely terrible will never use Budget. The worst customer service. Told me and my friend we…read morecannot get a refund after already paying for the car and did not end up getting the car. Had to call corporate to get the issue resolved. The people working had no idea what they were talking about. They deserve no stars and no good reviews

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    Budget - Follow Along

    Follow Along

    Budget - 4-12-25 11:55 am

    4-12-25 11:55 am

    Budget - F.Y.I.

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    F.Y.I.

    Payless Car Rental - No one staffing the counter. Big sign for Budget brand customers to go to AVIS.

    Payless Car Rental

    1.2(35 reviews)
    0.0 mi

    The total rental pick up and return process at the SAV airport needs to be reevaluated. I rented &…read moreprepaid a compact, fueled car online. My pick up was scheduled for 7 AM. When I arrived, there was nobody at the counter. (Their website said it opened at 7AM. ) A call to Payless customer service was not helpful. After 30 minutes of waiting, I learned that AVIS and Payless were part of the same company so I went to the AVIS counter and got my key. The car I had selected and paid for online was not available, so I was forced to upgrade for $10 per day. The car was clean, but the gas tank was less than full. There were no instructions provided on how to return the vehicle. I returned it to where I got it and brought my key inside because there was no attendant outside in the parking lot. After waiting in line, the counter clerk told me I had to drive the car around to a different lot. She said it would be easy. But it was not. She told me to just leave the keys on the dash and I'd be all set. I drove all around the airport to the lot indicated, and there was no parking sign for AVIS or Payless. The security guard suggested a place to park. I followed her instructions. The car was in perfect shape and the gas tank was completely full. I left the keys and prayed that the car would be safe. Later, when I got home, I saw a tag stapled to my receipt that perhaps should've been left on the dashboard when I turned in the car? It took 30 minutes for me to return my vehicle! This is unacceptable. In other airports, it is less than five minutes. This time, it did not "feel good to Payless"

    Do not rent a car here. In addition to a two hour wait two pick - literally the only service…read moreinteraction the company is responsible for - someone had been smoking, the front seats wouldn't adjust and the undercarriage firiewalling was fall on the road. Disgraceful.

    Photos
    Payless Car Rental - Less than full

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    Less than full

    Thrifty Rent A Car

    Thrifty Rent A Car

    1.3(64 reviews)
    0.7 mi

    I hate writing reviews when I don't have a photo to attach, but I didn't take a picture of the car…read moreI got so here we are. This might be the worst rated rental place I've seen, but figured I would give them a try regardless since it's what was chosen for me. I picked up a car from this Thrifty location inside of the Savannah airport roughly two weeks ago and not once did I ever interact with anyone at Thrifty, because 9AM on a Thursday is not a time they choose to be open so I had to check in at Hertz a few booths over. The process itself wasn't terrible although the employee working forgot to give me car keys so I had to walk to the car pickup, tell them, then they walked inside and got me some keys so I can't complain too much, I was able to drive out of there without much of a headache. Overall, this place was fine and minus being a little annoying, I was able to get a car and drive around the city. Was it perfect? No, but it is what it is.

    For those that do not have the correct phone number, it is (912) 298-0082!!…read moreI received a charge for fuel even though I put gas in the car at the gas station up the street from the airport. I called the 1-800 number and they gave me a number to the airport in Savannah. I promise that I tried that number for 3 days straight with no luck but then I noticed that there was a different number on the receipt. I called twice and the young lady who picked up the phone was able to solve this issue within 1 minute.

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    Thrifty Rent A Car - My receipts

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    My receipts

    Avis Rent A Car - carrental - Updated May 2026

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