Friendly folks at the counter who waited on me quickly and used my premier status to move me ahead in the line which I appreciated since I actually had to wait. At most airports, the premier service allows you to be able to go directly to the car and this airport did not provide that. But again they waited on me very quickly and were very professional. The car was clean and fueled up and ready to go. I had no hassle getting the car and appreciated the prompt service. read more

Honestly, Avis deserves a 1-star review, but I'll also give a shoutout to Julie, because she honestly went above and beyond. We arrived around 11:30 pm into Savannah, and there was a huge crowd around the desk with a sign that said they were out of cars due to unforeseen circumstances. So, why was that? Well, a storm was coming in, plus a government shutdown caused long delays at the airport. People were driving and returning cars nearby to get home, which wasn't fair to those who actually reserved a car. Julie, a seasoned customer rep, called us at 3 pm to confirm what time we'd arrive. With the delays, we told her late evening, and she said she would hold our car. But when we finally showed up there was no car in sight, major disappointment. We ended up taking an Uber for $150, got to our hotel ar 145am, and the whole ordeal was exhausting. The next morning, we tried calling Avis at multiple locations to sort things out, but no luck. We actually booked our reservation through Costco Travel, and they basically told us to do what we needed, promising they'd reimburse us since Avis wasn't helping. Thankfully, Julie called and said our car was ready in Savannah, so we had to take the long trek back to Savannah from Hilton Head, NC. The whole thing was incredibly inconvenient. They did offer us an upgrade, and the Uber costs. Fast forward to after our trip, we had to return the car to RDU (Raleigh-Durham). Everything went smoothly until we dropped off the car and saw an $850 charge -- luckily, I took a picture of the signed contract. So, keep all documentation just in case. Julie really tried to help and took on more than she probably should have, juggling a supervisor/manager role. She probably doesn't get the credit she deserves or the pay. Honestly, she's the reason I don't give Avis a 1-star but instead a 3/5. For anyone booking with Avis, I'd recommend using a third-party service so they can handle the stress because if you book directly through Avis, they're not much help at all. read more

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Shouldn't have to wait nearly 2 hours for a car when I have a reservation. They need to figure out a better system.

Absolutely awful customer service. The lady at the counter wouldn't even let me finish my sentence to let her know I was renting a car one way and not returning to this location and kept cutting me off. If I would've known this is the customer service I was receiving I would've never booked my prepaid rental from them. read more

I've been traveling to Hilton Head for 10 years now and typically rent a car here. I have no idea what is going on here with car rentals but I waited almost 2 hours for a car. I had a reservation, but I had to wait for the keys. I talked to other people and everyone had similar experiences. This really is unnecessary and unacceptable. Please figure out how to streamline this process so that people can get on their way. I wanted to rate this zero stars. When I returned the car, it was chaotic. So many people are bringing the cars back without any one directing them. I should have looked at the reviews before I rented since it seems like this has been a problem for a while now. read more

Booked two reservations one through Avis and one through Budget because we weren't sure if they were gonna be open after 12 AM. Flight was delayed and landed at 12:50am. They stayed open for us to get a car at 1:20am. read more

I have never, ever encountered a rental car service this bad. We had an extremely long check-in line after a long flight. Our counter agent, Marcel, was absolutely unhelpful. We were first placed in a car that smelled of cigarettes. When I told them that was not acceptable, they made me go all the way back in to the counter and wait AGAIN. Then, they put me in a car that wasn't clean and had 1/2 tank of gas. I pointed it out to the lot attendant who said to let them know when I returned it. Upon return, of course they tried to charge me a fuel surcharge. And to whoever the Lead Rental Agent was on duty 7/31 at 0950 was- you should not be a face of this company. You were unhelpful and you LIED about following up. Have some integrity. read more

Not only will they not answer any phone calls, but if you do happen to make it before their 1AM closing time... they still won't be there!

Have a car reserved and paid for as preferred. Arrived in Savannah and was told at the ticket counter that there were no cars available. What kind of service is this for a Preferred Member? Is the business motto "over sell, under serve"? A little communication goes a LONG way. Leaving travelers without transportation or promise is very disappointing for such a large business. We are now in a long line holding for an available car. No voucher for our next reservation, no accommodations, no estimated wait time. Just a ridiculously long line and poor management skills. Absolutely ridiculous. Do better, Avis. read more

I had one of the worst rental experiences I've ever had with Avis at the Savannah Airport on the night of October 16th. My family and I arrived around 11:30 PM to pick up our confirmed rental for the same time -- but the Avis counter was completely empty. No agents. No signs. No way to get the keys to any cars. Meanwhile, the Hertz counter right next door was staffed and helping their customers without issue (they told me they hadn't seen the Avis employees in HOURS). The app showed one vehicle available -- a giant cargo van -- but there were no keys in it or in any other cars on the lot. Yet somehow, Avis still charged me for the rental. So now, it was 11:45 at night, and I had my 8- and 5-year-old kids with me after a five-hour flight. They were beyond exhausted, and all I wanted was to get them safely to Hilton Head Island. Instead, we were stranded at the airport with no Avis staff anywhere in sight. When I called customer service, they told me to "just wait and see if anyone shows up," possibly not until 7 AM. Completely unacceptable. In the end, I had to pay TRIPLE the amount to uber to the island, then to rent a car from Enterprise the next morning. Avis, this was an awful experience and your employees at this location should be ashamed of themselves. No family should be left stranded like that. If you're flying into Savannah late at night, avoid Avis -- go with Hertz or Enterprise instead because their employees seem to actually care. read more

So I don't have a lot of money but I did have a credit card that has $200 max I called in advanced to Avis and asked how much do I need as a deposit and they said $200 when I got to the airport they said sorry it's $250 nothing we can do Eva sucks get the fudge out of our face you guys are the worst I will never ever even think of renting from Avis again scared I would be taking hundreds of dollars worth of Ubers all around I simply went over to national/Alamo and because I had a returning flight to the same airport there was no deposit at all not to mention I got a beautiful brand new Kia K5 for $35 less than this crap company run don't walk away from Avis. And a big middle finger to you mean women running the counter last Monday night around 7 PM read more

Reserved a Cadillac 4 months ago and when I went to get my CT5 or similar they gave me a GMC SUV. Then tried to tell me that they are similar. A $80000 car VS a $40000 SUV POS. Nasty untrustworthy people. read more

The one star is for the methodical, friendly person who waited on us after a 2-HR wait in line. The poor tasting is for corporate who shuts down their other counters, like Budget. and sends everybody to one counter. Horrible decision - ridiculous wait for a car you've already booked. it took us longer to get our car then it did to fly here from Dallas Tx. never will use Avis again. read more

I rented a car in Savannah, GA to be returned in Charlotte. I paid $156.00 for one day because my flight was grounded. I was told I would have the car for 24 hours, to be returned at 7:30 pm. I received a call at 1:40 pm saying the car had to be returned by 2:00 pm because the rental store closed at that time. This was not what I was promised when I rented the car. Customer service was unwilling to compensate for the mistake their agent made, resulting in my cancelation of afternoon plans, and returning the car 5 1/2 hours early. I am a very unhappy customer. As a result, I would not recommend Avis Car Rental. read more

I do not think I've ever left 5 stars for a car rental. Usually my experiences have something that leaves a bad taste in my mouth when renting a car. Not this time. The workers at the desk next to baggage claim were pleasant and helpful. The cars are just outside the baggage claim side door in the parking lot. Car was clean and had no stink (like some I've borrowed and smells like a smoking room). Easy to drop it back off. no unexpected fees. I had reserved my car through the user friendly app in advance and had a 2pm pick up time on a Thursday. read more

After reading the reviews were we were nervous. The line when we arrived at 10pm was non existent and we got what we requested. We are happy with the company and service. The ladies begins the counter could've been more friendly especially being southern. But I guess they had a long day like we had very long flights. read more

Avis Rent A Car - '25 Ram Rebel we rented only had 37 miles on it! - Car Rental Near Me - Savannah, Georgia

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I prepaid for a Lexus. I had my heart set on it and was disappointed when I reached the counter. The agent wanted to give me a jeep wrangler because they didn't have the car that was advertised and then started picking cars for me to choose from. Instead of saying, your not getting your money back for a prepaid car that you aren't going to get, you give to take what we give you gecyur fill the a couple days to get your prepaid dollars returning. I got a Genesis instead. Seems like a nice car. So I drove the Genesis and its seating is too tight on my hips. read more

We reserved a gasoline (ICE) car but at the counter was told they only had electric (EV) cars. We took the EV and discovered that the battery life was under 70%. It was our first time navigating the charging network. It was frustrating and time consuming. Definitely a poor use of our vacation time. Charging from 60% to 100% took over an hour at a Level 3 charger where only 1 cord of the 2 provided was operating. read more

Avis Rent A Car - Level 3 charging station . - Car Rental Near Me - Savannah, Georgia

Julie was awesome! She was super friendly warm and we even cracked jokes together. I rented through which was streamlined through Avis's counter on this particular day, so I just want to give credit or credit! Keep up the great customer service! :) read more

Wait time is well over 90 minutes and the reps are rude and have no manners, Made several inappropriate comments to my group (employee name 'Michelle'). Would not use again. read more

we rented a car. absolutely filthy!!! we needed an SUV and they said this is what we get!!!! shocked! they charged our card twice and created two separate rentals for this dirty car!!! they canceled the 11 day rental and created an additional one day rental. we had to drive from HHI back to Savannah to figure this out! this has ruined our first day of vacation. gross car, weird rescheduling ...that they just did! we didn't get the car back by the return time and they said technically they can call it stolen?!?! we rented for 11 days, paid in advance. it's on the credit card and we have an email stating it's paid for.... and they opened a second rental for some weird unknown reason?!?! seems scammy to me!!!! so I am sitting at SAV instead of the beach in a filthy car.,. I will post pictures! they said they will not clean the car because it's already in our possession and they won't exchange it either! renter be ware! read more

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Worst car rental service I've ever tried to use. Hours of waiting because they only have one line available for avis AND budget rental

The rental service agent at Avis was not only very welcoming to Savannah but extremely helpful. I can't remember Avis' rental agent but she is amazing. Since it was or first time in Savannah she gave us great tips. My reservation was Monday July 1 at 7p.m. It's employees like her who not only go the extra mile but also care that make us customers want to keep going back. Hoping management may see to give the young lady our feedback. Definitely had service with a smile but her easy going personality definitely helped after a long flight from CA. I was so happy and excited to be in Savannah and drove off as happy as can be without taking a picture of how the lot looks. But everything was smooth sailing. The only hmm I had was the rental car we had for a week had a smell of perhaps prior usage from a smoker. I'm a non smoker but with the ac on it helped get rid of it. Otherwise everything was perfect and clean. I wish I would have written down the agent's name though she is amazing. Thank you so much Savannah airport Avis!! We'll be back. read more

The car rental agency of Avis, which I believe is that and now complied with budget is God awful. Their customer service is terrible and they have actually no regard the amount of customers. They have to wait on. When we finally were processed, which took over 45 minutes we had to wait another 45 minutes for our car. I'm posting one star only because I have to otherwise they have a big zero. Terrible terrible terrible. read more

I had no issues with this rental. There were two people at the counter the night we arrived, and I only had to wait about 5 minutes. The guy told me I was in the wrong line as I am Preferred and he would have taken me next vs having to wait, which I didn't find much of a wait. I do wish there had a bit more conversation about what car I may want but our car was clean and worked well so that is all that really matters. The color of the car was gold. Like a gold bar and we got a ton of people talking to us about it on our trip. At first, I hated it but as the trip went on it was fun. Never would have picked it. The return process was fast and the lady was friendly. Easy walk from baggage claim to car and vice versa. No bus at the airport. First, time here and if price is right will rent from them again. read more

Don't waste your time. Rented a car through this agency, the woman at the counter was extremely rude. Did not offer any help when we experienced rental issue. This Avis location is a waste of space. read more

Do not rent here. They will have you waiting around for 30min for a car and the people at the counter are anything but helpful. Plenty of other options to choose from with hopefully better customer service. read more

Pathetic service. Arranged a rental for my wife top go a long way for a medical procedure. Reserved car for pick up near my home it was close to closing time on the day before the trip. I was counting on her being able to leave the following morning. Upon arriving at the ;location the cleek stated i had picked the car hours earlier. She was no pleasant in her demeanor. I assured her i had not picked it up because i was standing there ion the lobby. She looked further in the notes,,,,found my confirmation and then stated we don't have any cars for rent at her location. I took my business to Enterprise. I suggest you do the same Brian Mc read more

The rental car counter at Savannah airport for Avis is the worst we have ever experienced. We have been waiting over an hour and still do not have a car. We could have taken a rideshare and been in Hilton Head by now. This is wothiut a doubt the last time we will use Avis or even rent for that matter. read more

I rented a car from Avis, along with another family who also rented the exact same car from AVIS. When we got there my rental was $150 more and they were given a larger car! car. The counter would not address this discrepancy and at that point I had no choice but to take the car. I called once we got home and they said I should have brought it up at the counter when picking up the car. That is ridiculous. Be careful when renting a car from AVIS as the rates are apparently not fixed. Come on AVIS, you can do better than this read more

Sketchy sketchy!!! First you get the car and smells like smoked inside. Dirty car inside, outside just even worse. Second they charge you twice and you have to call and stay on the phone forever so they figure their shit out. Don't do it!! read more

Hi - I rented the car at Savannah airport. The counter person's name was Jonathan. It was late night around 9:30pm. He said there were three cars and pushed me to rent the Mazda CX-5 while there were other SUVs in the lot. This was probably the dirtiest car I have ever rented. It was unwashed. The interior was not vacuumed. The dashboard had dirty water stains. I have pictures to prove this. I plan to put this up on the social media for all to see. He then pushed me to get Insurance for the car. I told him I have Costco insurance. He said that would not cover the rental. I told him I had rented the car before with Costco card. First he said it was $36/day and then when I said I don't want he said, its only $54 for the 3 days. I was tired and did not want to go back and forth with him and agreed to pay as he played on my fears. In anycase, this was my worst rental experience in 40 years. I will have to report this to Costco travel. I would like to know what remediary measures will be taken by Avis so such behavior is not ignored. When I returned the car in Orlando, the airport there held up the return. We were all lined up with 10s of cars queued up one behind the other. All the returning car drivers were blaring their horns as some were on a very tight schedule to catch their flights. This was my second terrible experience with Avis in 2 days. Never again will rent a car from Avis. I am sorry, but this is terrible service. When I opened the glove compartment, the previous renters name and information was still there. I took a picture of it but for privacy of the other individual, I did not want to post it. I told the rental person when I returned the car in Orlando that it was terribly dirty when I got the car and the previous renter's information was not even cleared before renting the car to me. The lady Daniela was nice and took the information down. read more

Avis Rent A Car - Dirty dashboard - Car Rental Near Me - Savannah, Georgia

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Book with caution ! My cousin was in town visiting, he reserved a vehicle online and pre paid prior to his arrival. Once he arrived on site he was informed that a major credit card is needed to be filed to take possession of the vehicle. He only had a debit card, so I was happy to put my credit card on file for him. We were informed that I would need to create a new vehicle reservation under my name and add him as an additional driver. Up to this point I understood why I needed to create my own vehicle reservation. The point that everything went wrong was when one extremely rude girl behind the counter ( April ) , began accusing my cousin of never making a prior reservation, while he was actively attempting to show her the confirmation info. and in an elevated hostile tone, told us that she was going to not only charge us extra on our new reservation but also add an additional cancelation fee for his prior reservation onto our new one, because she was tired of dealing with us. I would like to point out a few things about this situation. It was 11:00 at night, with no other customers besides us needing assistance. April was also on her personal phone carrying on a conversation with her friend about us the entire time while we were present. Complying with April's instructions, making my new vehicle reservation, she continued to be argumentative and hostile. At that time another employee (Klie) approached the counter to assist in the situation. She directed us to the opposite end of service counter to continue assisting with the reservation, and of course April followed and stood nearby while continuing to talk on the phone about us. After 2 min, April had another outburst and began yelling argumentatively at my cousin. He asked her repeatedly to leave him alone and to not interfere if she wasn't going to be helpful. She continued to get loud and hostile, So he removed himself from the situation and walked outside while I continued the reservation with Klie, who repeatedly apologized for her co workers behavior. Klie was fantastic, handling the awkward situation with tact and confidence. She was extremely helpful. If it were not for her, I would have left a negative star review. read more

I specifically rented a non electric vehicle through my booking company and was stuck with an electric vehicle that had not been throughly cleaned inside or out. The outside has staining from dirt and grim. The outside has not had more than a simple water rinse in a very long time. There was blue paint splattered around the outside as well as having multiple panels that had existing damage including a massive dent to the rear hatch that warrants complete replacement of the hatch. The inside of the car had been vacuumed but there was staining and sticky substances found in multiple points around the interior including oily marks on both front windows and windshield. I had to take time from my trip to not only clean the cars interior to make it usable for my family, but also had to alter my travel plans and the overall need for a rental car because of limited range of the ev and minimally supported charging in the area. As a customer, I rent cars frequently and have never had this bad of an experience with any other company. I will be leaving a google review and have an escalation case started with my booking company. read more

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An hour to get a car. Second experience - I booked through Avis to avoid this same scenario that happened last October. Same poor service, no cars, staff either bad attitude and no customer communication.. read more

If I could give this place 0 stars I would. 2 hour wait time for a line of 10 people. Had to wait for a man for 1 hour to show up with all the car keys. Just plain horrible service. read more

Avis Rent A Car - Car Rental Near Me - Savannah, Georgia

My husband and I return a car rental in Savanah GA. I stupidity left my little purse in the car. Took us twenty minutes to go back Avis rental at the Savanah airport. I got my purse back minus the 250. Dollar and change I had in it. They employee a thief. Yes I know I should not have made the mistake in leaving it in the first place. Regardless they should not have gone through the purse and took the money. ​ read more

Although the ladies speak in lovely voices they are patronizing and rigid. I would never recommend this business. Coming from Ohio it was a shock to deal with the customer service agents. What an awful way to start a wedding weekend. (The young lady was thin, glasses on her head with long brown hair at the far end.) read more

Short version: AVOID this place. Location lacks sufficient staff leading to 90+ minute wait time at counter. Location charges hidden fees not disclosed via Priceline. Likewise insufficient staff at rental return. Would leave negative stars if I could. Long version: I am an Avis Preferred member. I booked a car rental at the Avis at Savannah Airport, for four days in May, via Priceline. I arrived at the Avis counter and tried to go to the Preferred line, but was told that even though I am preferred, I can't go through the preferred line because I rented through Priceline. Why? This is confusing. I saw other people making this same mistake. I then stood in the regular line waiting for an agent. There were about 20 people in line and only 2 agents processing rentals. I waited in line from 1:45-3:15pm, when I finally got to the agent. I stood in line for 90 minutes. To say it was miserable is an understatement. Once I saw the agent she told me that she did not have my chosen car (midsize SUV) readily available on the lot, and that I would have to wait longer for someone to go get the car. As an alternative, she said, I could pay $40 ($10 per day) to upgrade to a larger SUV, and then she could give me one already available with no further waiting. I was exhausted after having stood in line for 90 minutes and did not want to wait any longer. I was frustrated, but I accepted the charge. Lastly, she explained that I would be charged a "concession fee" and explained that Priceline is supposed to charge this but they don't, so Avis has to charge it. This is ridiculous; when I booked on Priceline, I paid in full. Again, exhausted from standing in line -- I accepted the charges. So, $40 for a larger vehicle so I didn't have to wait longer + a surprising $39.62 "concession fee" plus a few other small unexpected, random fees = $87.69. This is what I had to pay AFTER I had already paid for the rental, including taxes, in full, to Priceline ($487.92) Best part? They charged me again after the rental: $189.09 for returning the car 3 hrs late, when in fact I returned it 20 minutes early. I had to fight to get this refunded: multiple calls (since you can't reach the actual location to speak to a manager), and had to send email proof that I had a flight, etc. Avis refunded ONLY the one erroneous late-return charge. It was not accompanied by any messaging and they never responded regarding any of the other issues. I waited a month before posting this review. read more

Do not rent a car from here under any circumstances. We reserved our car a few months in advance, and still had to wait in line for 3 hours, plus an additional half hour to actually get the car. Everyone else in line had also reserved in advance, and had to wait. Someone said the lady at the front desk said we were lucky, and it was usually a 5 or 6 hour wait... Totally unacceptable in every way. What's more, you're unable to get a refund, because of the document you sign when making the reservations, so you have no choices but to wait, or be out $170. AVOID AT ALL COSTS. read more