I had a bad day and had lack of information regarding my rental from Hertz. When I arrived to pick up my rental, it was a paperwork nightmare. The only person that could help me and make my experience better was Marshalla. She had complete control of the situation and did a fabulous job getting everything done correctly. I appreciate her going above and beyond in correcting my situation. Hertz needs more great people like Marshalla. Thank You Jean read more

We're Gold Members, pre booked a vehicle only to get there and they had no cars. We were told to wait in front of the counter. After a 45-minute wait, we noticed the agents were handing out keys and rental agreements to others who were in line behind us. One very nice agent jumped in and helped us get a car. First time I've ever had to wait over an hour for a vehicle. read more

As others have said - this is a franchise and should be avoided at all costs. Every one was great but I pre-paid for gas only to be charged $160 for it when I returned the vehicle. Also - it was super weird, but as a president circle member, we were told to walk out to the desk and they'd have the car - unlike other reviewers, are car was there and ready, but no one checked my ID, no one asked follow up questions and I was just handed the keys and the car seat (which was missing a clip) and sent on my way. read more

In Savannah airport. Waiting in a 2 man line for 15+ minutes. 2 people at desk unable to figure anything out. Nothing like flight arriving early with no where to go. read more

I have been to many car rentals and have had to wait for a car, but have still had a decent experience! This was a TERRIBLE experience. The people lied to us saying it would be 15/20 minutes. Then after a half hour when we went back up to check in, we overheard the man at the counter saying it was an hour wait. Nobody had updated us and we had now waited for a half hour when a car wasn't expected to be ready for at least an hour more. If they had been up front with us, we would've gotten to our destination much earlier by using rideshare. We ended up having to cancel and order an uber. At least they were nice enough to refund us. Would not recommend getting a car from hertz/thrifty though. The people getting cars from Avis (while it was a longer line) all got their cars and left soon after. Would not recommend. read more

I would give 0 stars if possible. Waited 45 minutes and no one in front of us could get a car. The sad part is I was #1 in line and couldn't even get help. The ladies working just kept walking off. read more

One agent for a line of people that took over 40 minutes. I'm sure the computer shows how many reservations are coming in for the time period and adjust accordingly. No Gold service or above available, nj walk straight to the rental available. Very slow and time consuming. The rep behind the counter made do with being alone and tried her best to keep the line going, so kudos to her. Hertz is supposed to be the better or the top of rental brands but even Avis/Budget had 3 agents and got a 15 person line down in 20 minutes. Not a good luck Hertz. read more

If you are in need of a rental car I would highly recommend using Hertz Savannah - Abercorn Street. Ask for Christy Haynes, Location Manager. She is so kind and knowledgeable in helping locate the perfect rental car. Her service goes above and beyond what's expected. Thank you Christy for your excellent Customer Service!!! read more

Shout out to the crew at Sav Airport! Most customers don't appreciate the amount of work the employees go through to put those keys in your hands. As someone who once worked in the business for a different company, It takes a lot of work and long hours for very little pay. So show them some love! Most complaints come from entitled, impatient Americans who feel they shouldn't have to wait for anything these days... get over y'all selves fr fr. The entire transaction took about 25 minutes from counter to car. We received a free upgrade, steller service, a clean vehicle and return was a breeze. No lengthy scripts by the agents just drop and go. Also received a nice discount for using my delta platinum card. Will definitely use hertz in the future. Mahalo nui for the outstanding service! read more

I usually always have great experiences with Hertz, but this particular location is awful. We booked a minivan months in advance for our family vacation to Tybee Island. When we got to Hertz to pick it up they had no minivans available which led us to having to wait for one to become available, which ended up cutting into our vacation time. Very inefficient location and would avoid next time. read more

I have been waiting in line for over an hour. Cars are not cleaned. We paid for a full size SUV and we are getting a midsize SUV. Telling me if I want their biggest vehicle I have to pay another $100 a day. One person working the desk. Worker is very nice. This is the definition of INSANITY. Will never rent from Hertz again and I travel a lot. read more

DO NOT USE THIS FRANCHISE!!! STAY AWAY!!! If it was possible for me to give zero stars, I would. I'm a president circle corporate member. I rented a car for 13 days. When I arrived, they did not have a car for me. They also were unable to process my transaction electronically as their computer system was down. That's understandable, and I was very easy to get along with, waiting for an hour for a car. I returned my car 47 hours early. Because I was one hour into the 11th day they charged me a full days rental except for a $17 credit. The young woman at the desk said she could not help me. She gave me the business card for customer service. I telephoned twice, and emailed asking for some accommodation. Now, at 60 days, I still have not gotten any reply. I called Hertz corporate, and they told me there was nothing that they could do as this was an independent franchise. They did give me some points. DO NOT USE THIS FRANCHISE!!! Michael Webster read more

I got out of my rental, unfortunately left my wallet in the seat and when I came back to get it less than 10 minutes later, all of my cash was stolen. My MOL was here last year and left a iPad and it was stolen too. Complete crooks. read more

We had a reservation for a mid sized sedan with Hertz at the Savannah airport. When we got to the counter we were told there were NO cars. She suggested that we "go find a coffee and RELAX ". We did not. We are Gold members with a reservation. She proceeded to take other customers and eventually gave them keys. After about an hour and some complaining she gave us a car with a slow tire leak! Our vacation was ruined. read more

Complete disaster. Waited 45 minutes for a car (I'm President's Circle with Hertz). They gave me a car with damage on the passenger door and then sent me a bill for $5800 3 months later. I was promised by 2 different employees I wouldn't be charged for it. . They are scammers in Savannah use Enterprise. Much more trustworthy group in my personal opinion and experience. read more

Worse experience at the Hertz Savannah International Airport location. I am a Gold member and booked in advance. I even provided my flight arrival information. I waited and continue to wait over an hour for my vehicle. I was told it needs to be washed. What is the point of a reservation and providing my flight arrival information???!!!. I am still waiting and waiting and waiting...they were quick to charge me. I was told that the first available vehicle will be mine even if it is a smaller size than I reserved and paid for. What kind of nonsense is this??? I should just walk up and have a vehicle ready for use. read more

I am a hertz gold member and have been for 20 years. They've closed the gold line and I have currently been waiting 2-1/2 hours plus from my reserved and pre paid reservation time. The "manager" when asked what the problem was said "don't raise your voice or I will go get the police" which he has had to do several times. Hertz corporate has no customer service phone, and the text line goes dark once you start to complain. Absolute garbage from corporate on down. They can TAKE the reservation, they can't KEEP the reservation . Hello Enterprise! read more

Negative 100 stars I have been a happy customer of Hertz for more than 20 years! That changed today thanks to one of the worst experiences I encountered at the Hertz located the Savannah GA airport. I called to reserve a car with a telephone agent because I could not do it online using the app since the return time was after hours. I explained I needed a car big enough to fit my large size luggage and that I was paying with points. I was told that was not a problem. I also confirmed I would have the loss damage insurance included which is included in my profile. The agent confirmed it was included in the reservation I made. I arrived to pick up the car and it was not ready despite me having a reservation. I had to wait more than 25 minutes to get the car. (Mind you, the telephone agent told me I didn't even need to go to the counter to pick up my car since my membership level allowed me to just get in the car and go like I have always done at other Hertz locations.). Once I finally go to the car, the car I was assigned was too small for my luggage and they charged me for the cost of the car instead of allowing me to use my points. I questioned the agent and was informed I can't use my points at the counter and I could only use them if I booked online. I informed the agent that what she was telling me was contrary to what the telephone agent confirmed with me. Also m, I questioned why my contract said I declined the loss damage waiver when I agreed to accept it. She said her system says I have it but the contract will reflect declined. I told her I did not feel comfortable accepting a contract that shows in writing I'm am declining something I'm accepting. If something happened I would have no proof I accepted the Hertz insurance! Now, I'm a female in a city without a car because Hertz would not allow me to pay for my car using points and they didn't reserve the correct size car for me. This is horrible. Yes, I can go to one of their competitors. However, that means I now have to spend money I should not have to since I have points to cover my rental car. How can a company be so bad? The agent kept saying this is how we do things since we are a franchise. No apology absolutely nothing!!! Wow!! Does Hertz corporate know you are representing their brand with such horrible service? There should be a buyer beware disclosure to customers informing them if you so happen to go to a Hertz franchise be prepared to receive unpredictable horrible service, use money you didn't budget for, get a car that doesn't meet your needs and you will end up stranded. read more

We had a car booked for 11am, and arrived at 2. They literally had no cars at all in the lot. They kept telling people "a few hours". We had to cancel and go with another company after waiting for over an hour just to talk to someone at the counter. It took us 2 weeks to get the refund. read more

DO BOT RECOMMEND USING THIS FRANCHISE!!!! I would have zero stars if I was able to and still post this. Worst car rental company I have ever dealt with. I would not rent a car from this location if it were the last place available. Customer service is horrible! They never answer the phone when you try to call to discuss issues when you have the rental. They do not fix your problem and lie about it. Waited over 3 hours for the rental car that sat in the parking lot, while being told it was "cleaned", then when we got it there were chips under the seat, garbage in the door etc. Charged me a collision fee although we used our own insurance, said I needed to call the customer service number who then said they do their own billing. Do yourself s favor and NEVER rent from this location!!! Only thing they get and A+ for is the WORST customer service EVER!!!! read more

Avoid!!! I booked this rental over a month ago. I needed at least 6 person car and they tried to give me a 4 person. It took over an hour for the lady to go through 3 people. There's no gold circle, so don't think you have a special pass. I'm waiting for my 6passenger car to be washed......it's been 2.15 hours and counting. My plane landed at 227. It's now 620 read more

Hertz - Car Rental Near Me - Savannah, Georgia

See all

DO NOT RENT FROM THE SAVANNAH AIRPORT HERTZ LOCATION!!! They are understaffed and do not have a decent fleet of cars. You will wait at least a hour or more and be offered a car nowhere near the type for which you have a reservation. A terrible way to run a business. It is a franchise location that runs two other rental companies in the airport...no incentive or competition to improve. It would be faster to fly in Charleston and rent---you'd get to your destination faster. read more

I have been a Gold Member of Hertz for many years and at one time was part of the Presidents Circle. That seem to have ended once I reduced my business travel. However in most airports where I have rented cars, it seems I have always had a fairly good choice of vehicles to rent. At this airport, Hertz Gold provides you with your assigned car keys fat their Gold desk. The lot is just outside of the Hertz Gold location. I usually do not care what car I am driving, but this one in particular was quite small and not what I expected to be assigned as a seasoned gold member. read more

Hertz - Car Rental Near Me - Savannah, Georgia

Can we put in zero stars? Made a reservation weeks ago. Told I have a hour wait. Several others told the same. Whoever owns or runs this location should be fired. read more

My rental wasn't ready, the attendant stated it would be 3 hours until a car is ready. I as the customer asked if I could get another vehicle of a different class for their error. She stated strongly, it isn't an error, we just have to have a car for you today, the time it is given meets the reservation requirement. Then I stated no you are incorrect, I make a reservation way in advance as I have a time line to meet and she states I have to wait a few hours and continues to stare at the computer like she is doing something when she wasn't. Myself and three others cancelled our reservations and were left to figure out an alternate plan. Stay away from Hertz at SAV / HH airport they are unreliable, unprofessional and unorganized... and to top it off show no empathy. read more

Rude staff!!! Reserved 2 cars six months ago for 2pm And still tons of people waiting around for cars. Staff does not communicate updates or wait times. Worst experience ever at a Hertz. I rent around 75 times a year for business and pleasure. This makes me re-think and want to try National. No bypass counter for gold members read more

I made a reservation for a standard car. When I got to the pickup counter I was told they only had Ram Trucks. I said, I reserved a car. Again, all they had were Ram trucks. Nothing else at all. Did I want that? Not really, but if that is my only option, then I have to take it, don't I? The counter agent didn't even apologize for not having what I reserved. My 70+ year old parents had to crawl into and jump out of a giant truck. I had trouble getting in and out myself. I made my reservation months in advance and I did not get what I reserved and I got attitude from the counter agent. read more

President's Club level renter with Hertz. Car was on empty when rented, notified location and sent info as requested. Was billed over $180 to refuel. Waiting on disposition, calling the location was useless. Hertz Corporate will not help as this is an "Independent" location. read more

I'm a Presidents Circle member and I have to 45 minutes to 1 hour for a car I reserved. Imagine you're a vacation traveler to the Savannah Hilton Head area and glide 1/2 a day of vacation. Go with Uber or another rental company read more

Regardless of your status you have to wait in line - there is NO board like other cities with your name on it and letting you go to your car immediately. Lesson learned as we landed stood in line for an hour only to have a lady yell at everyone that they have cars but will have to put everyone on a waitlist and would not tell anyone how long it will take. Some people had been in the list for 2.5 hours and not been called - yikes - those poor Hertz workers were getting pounded too - We canceled and took an Uber to Hilton Head. read more

It's a franchise not corp owned . No direct to car for long term president circle members always a long wait at counter. Avoid the headache. read more

Car was filled with a smokey tobacco smell. Had to wait in line to get this car, then wait in a long line to get a new car to replace the smokey one. The service upfront was great, besides one service member who told us they might not be able to get us a different car at first. Overall, we spent almost 1hr because of the lack of cleaning attention to properly clean the smoke. read more

Waited over an hour for a car. I am Gold For over 20 years! horrible. I will never rent here again

Waited four hours to get our rental. Had to wait in Club Gold line for two hours to be added to a waiting list, only to discover that our agent wasn't actually adding anyone. Once the manager discovered this, she said that she'd figure something out, and then disappeared to the parking lot, never to return. We were then very slowly given cars as we stood in a new line. When I finally got to the front, I was offered a Chevy Spark despite having reserved a minivan. There was nothing but despair and apathy. No one ever actually explained anything to any customers. Customers were taken in arbitrary order even though some of us had been waiting for hours. read more

I have been a Hertz Gold member and traveling for business for 20 years; renting here was by far the worst experience I had with Hertz, or any car rental company. I made a one-way reservation (SAV to MIA). When I arrived, I have to be in line for over 30 mins despite only ONE person in front of me. The lady in front of me had been waiting for 15 mins and there was no one at the counter during our wait. When it's my turn, the rep told me there was NO car that can be returned elsewhere (this is a licensed location) so they can't fulfill my reservation. I asked why wasn't I notified if they don't have a vehicle since I could have made alternative plan prior to my trip to Savannah. During our exchange, she was extremely rude and did not offer any apology nor provide alternative solutions for me. Eventually, I got a car here after spending close to 2 hours at the airport and came back the next day for a car that can be returned at MIA. I paid my rental in full and proceeded with my trip. However, almost 2 months later, I got an additional bill under a completely different rental # for double the amount of my reservation since this location is charging BY MILEAGE (I always reserve for unlimited mileage). When I tried calling this location multiple times trying to fix the error or to understand the discrepancy, no one picks up and the voicemail is always full. I called Hertz corporate main line and they offered ZERO help since this is a "licensed location and they can't do anything to their bill." AVOID AT ALL COST. Hertz should just take back this license and have a competent operator running this airport location. read more

Watched the agent at the desk make fun of a customer after she walked away - as in, she did a full-on impression of the customer as I was standing there waiting to be helped. I understand everyone has bad days, but this agent was incredibly curt, rude, and sarcastic. More annoying, the location did not have the car I reserved, so I had to wait along with a mob of other people who arrived to find there was no car for them. After a long wait, the solution was to take a big gas-guzzler car that wasn't even close to what I reserved - and at the same price. So I ended up spending more than I would have on gas. They could have offered a discount. When I called to ask about the final bill, I was told this Hertz location is a franchise, and I'd have to speak directly with them. NO THANKS. I'll just go to Enterprise or someplace else next time. read more

If I could give 0 stars I would. Waited 3 hours to get a car and I'm a gold member. Staff was nice but getting the car was a horrible experience. Not sure what happened but there was a sign that said it's at least 1 hour to get a car. Horrible!!! This was April 21, 2023. read more

Without communicating this brand new policy anywhere during booking, you must now show proof of your own car insurance and will pay $60/day if you can't produce it at the time of rental. Even if you can show proof of insurance later, they will refuse to work with you on crediting the insurance agreement. Terrible customer service. read more

Told us the wait for a car would be fifteen minutes then kept us waiting for an hour and a half with no update. Finally at 11:30, they said all they had was a pickup truck -- not what we'd reserved or wanted -- when it was basically too late to go anywhere else. Then they said they could give us a car that hadn't been cleaned, which would have been great to know we could have gotten before we waited an hour and a half. They're both short-staffed and straight-up lying about wait times and they had the person working multiple car rental counters. Horrible, latest in a long line of terrible experiences with Hertz, never use this location. read more

Waiting hours for a car. Had a reservation & are gold members. Horrible service & very poorly run