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    Sheltair Aviation Services

    5.0 (1 review)

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    4 years ago

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    Alamo Rent A Car

    Alamo Rent A Car

    3.1(94 reviews)
    0.7 mi

    I had a great experience at this Alamo. I requested a mid sized SUV, but as they were out, they…read moreoffered me a Jeep which I happily accepted. I tooled around town and enjoyed every minute that I was behind the wheel of that gorgeous vehicle. I have ALWAYS wanted a jeep and this was my time. Excellent customer service at pick up and drop off too.

    Had a very poor experience at the Savannah Airport location run by Enterprise Rent-A-Car / Alamo…read moreRent A Car. April 6 we went to Enterprise and were refused a rental for not having a passport. We are Canadian, which contradicts their stated requirements. When we asked for clarification, the manager refused to check or show any policy and spoke to us in a dismissive and confrontational way. The situation escalated to the point where we were threatened with security if we didn't leave, which was both embarrassing and unnecessary. April 7 we returned to the airport to rent from Alamo, not realizing it is part of the same company. This time we had a passport, but were still refused a rental. We were told they would not rent to us based on our interaction the previous day. Staff again refused to explain any policy or provide documentation when asked, and were dismissive throughout. At that point, it no longer appeared to be about requirements, but about how we were being treated. The overall experience felt unnecessarily hostile and personal. Two trips to the airport, time and money wasted, and no rental either day. I contacted corporate 5 to 6 times and was promised follow ups, but never received a single response. Very disappointing and unprofessional experience.

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    Signature Flight Support - Signature Savannah Lobby

    Signature Flight Support

    3.0(4 reviews)
    0.7 mi

    Not a fan!!! Not going back here ever! Their ramp procedures…read morestink. Couple hundred yards from the FBO office is where they park you. Only one other parked airplane on the ramp. Called on the phone ahead of time, coming from Orlando and wanted a quick turn on arrival. Advised the CSR that we needed someone to shuttle our pax inside knowing that it was dark and late and a little rainy. Pax not allowed on aircraft during refueling. Upon arrival, no shuttle standing by. Pax walked in the dark to the office. No fuel truck standing by. Finally fuel truck arrived and the guy didn't even park close to where he needed to be for single point refueling. No clue a quick turn was requested. I asked the CSR why no quick turn response and all she said was I told the guys. No accountability, no attention paid to customer service. And I left my name and number for the manager Derek to call me to discuss and never even got a call back. There are other FBO choices on the field, I shall use the other from now on.

    Just the worst FBO experience in years.. Savannah yesterday. Followed a golf cart into ramp…read more... they had no clue we were there until after we were led down a one way area and turned around. Offered no help in unloading any bag nor providing a luggage cart which we had to walk inside to get after asking (long walk from airplane to FBO). Asked for lav service by telephone but receptionist spoke horrible English and never passed on. When we went looking for lav we were told that it was broken. went to desk and after asking end number three times finally asked if we just arrived. We had called by radio. Called by phone asking for lav service. Stopped by desk initially to get vacuum and gave end number. No one came to collect our garbage. The next morning (today) arrived at 0600 and waited almost one hour for a gpu and fuel. Did not bother asking for lav service. Before leaving asked that receipts be emailed... they were not. Called later to obtain. Friendly incompetent or over worked staff.. will try not to ever use Savannah signature again.

    Sheltair Aviation Services - airportterminals - Updated May 2026

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