Airline is horrible. 6 hours before my flight they delayed it from 9:30 to 11:30pm. Won't get back to LA from Boston till 4 am. They won't change my ticket bc they offered me a cheap fare that I accepted. Seems to me they are on their way out of business. Stay away from this airline. My family is telling me they have gotten so bad they won't fly them. Wish I knew that when I bought the ticket! read more

Terrible customer service. I was on an international flight, and there was no Wi-Fi or TV. That was a bummer since I had to get some work done. I called JetBlue to tell them about it, and one rep hung up on me, and another told me I would have to get compensation from the pilot or flight attendant on the flight. That's a strange policy and likely untrue. The flight was delayed without communication, and the plane had no Wi-Fi or TV. They could have communicated that there would be no Wi-Fi or TV while we were in the airport so people could have downloaded their work documents or movies for their kids to watch ahead of time. read more

Sorry but this was the worst flying experiences that I have ever had. Multiple delays. Poor customer service. We would have never made our connection if I didn't call to let them know. Then got no email that was promised to confirm changes. Then that flight was delayed. Reservations were made two months in advance. Reserved seats that are not reserved and given to someone else. Maybe all airlines are like this post pandemic. But I don't think I will ever be flying Jet Blue again. Update. We sat still on tarmac for 47minutes waiting for a Jet Blue plane to be towed away. They didn't know we were coming. Then luggage came out of another carousel. Not the one marked from our departure. You have been warned I don't like giving poor reviews but this was well deserved :( read more

JetBlue - Reserved the single pod months ago and placed in double. Mint service. Food took one bite of each item. Not Good Jet Blue - Airlines Near Me - Boston, Massachusetts

Why does Jet Blue have entertainment systems? They work approximately 1/3 of the time. If that. It would be better if they tore them out so there would be no expectation. It's not quite false advertising...they don't claim they work more more than 1/3 of the time...but they're still crap. read more

Terrible airline. They canceled my flight. Automatically re-booked me for a day and time i did not approve. Because I had already found another flight and could not cancel the auto rescheduled flight they didn't want to refund me for their mistake. I was on the phone with two representatives and they finally agreed to have me flight credit and not refund the original payment. One of the reps I was talking to hung up on me. Overall a terrible customer experience. read more

So sad to watch this great airline going down. The quality of service at the front desk dropped in this last couple of years. The attendant's attitude and lack of sympathy kind of takes away the pleasure of flying. read more

They must have real problems!! I took 4 legs and so far only 1 out of 4 were on time. In fact one was 5 hrs late for a 30 min flight. Maybe I should have swam! We have waited 4 hrs on this last one. They said weather, but everyone else has already gone. So I would say it was NOT weather and they are not truthful! I am crossing them off my fly list. I would rather pay more and go with a company that has more honesty and integrity. read more

I have been flying Jet Blue for some time now. They have Great crews, affordable ticket prices, more legroom than other airlines.

Jet Blue has yet again down graded what earning Mosaic level means. Last year, you made it harder to get Mosaic. I fly nearly every other weekend on Jet Blue - granted short flights, but I can barely make Mosaic 1 level withoutout extra spending on the card.... Which I signed up for. Now you can't even change a seat same day if you purchase blue basic. Why even keep loyalty if you really aren't offering an advantage to be Mosaic. Delta is looking more appealing once again. I use to brag about JetBlue, but lately it's becoming the opposite. read more

I filed a consumer action against JetBlue with the Massachusetts Attorney General for fraudulent charges regarding purchase of a "Blue" fare that allowed changes to the day/time I would be traveling for no additional fees/charges. Of course when I went to their website to make a simple change I was directed to call customer service who informed me that I had to pay $100 for the difference in fare. HUH?? It's the same flight and class of service, which they also lied and said it was a "non-stop direct flight", and they ended up stopping. When I got to the airport to check-in and mentioned the discrepancy all I got was a stiff-arm blah blah blah, and they wouldn't assign me a seat; they said I had to do it at the gate. WTF, because I advocated against their deceptive and illegal fees they gave me a lousy seat assignment? Please everyone, file a consumer action against this company's conduct; it takes time but it does make a difference: https://www.mass.gov/how-to/file-a-consumer-complaint read more

JetBlue - Suck it JetBlue! - Airlines Near Me - Boston, Massachusetts

I'm flying JetBlue from Boston and there are a decent amount of eateries in this terminal. If your have some time there a few sit down spots to order a beverage and watch the game. There's still a lot of construction going on as they renovate this terminal but the great thing is you don't have to go far, connecting flights are near each other. The JetBlue terminal and the restrooms are well maintained and they have handicap accessible ramps to accommodate those in need. The one thing I don't like about JetBlue is that the quality has gone down and the prices have gone up. JetBlue used to be the desired airline but now they like to "nickel & dime" passenger by charging for carryons and headphones; oh but they do still give you a snack and a drink. One more thing that deserves an honorable mention; there was an irate passenger that gave the gate agent (Ramona B) a hard time, but the agent maintained her composure and professionalism as she assisted the woman four times. Ramona was working at the gate alone and still managed to greeted every passenger with a smile as they boarded. read more

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The flight was on time. Honestly, the airplanes are outdated and old. On both legs of my trip none of the TVs worked. On the flight to my destination the reclining option was broken and kept going back. This was once an awesome airline. The planes are just a disrepair now. Time to update the fleet. read more

Jet blue WHAT A DISAPPOINTMENT, we recently buy tickets and last minute they change or times and we lose our seats, we try to call, after some time we have this rude lady and oh surprise, they can't give me my seats back, they offer me 15 dlls to use in a future trip WHAT A JOKE JET BLUE you totally drop the ball COSTUMER SERVICE IS SOOOO USELESS I DONT RECOMMEND IT TRY ANOTHER AIRLINE read more

Frequent flight itinerary changes. I booked a flight 6 months in advance which has been changed adversely every month. It is difficult to get a live representative on the phone to help. I will not choose to book this airline in the future. read more

NEVER AGAIN. I used to be a loyal customer of JetBlue's. I signed up for their Barclay's Credit Card which I had for a couple years. Three weeks before Christmas, they cut my limit in half, despite having a flawless payment record with them. I never received any communication they were lowering my credit. Legally, I'm supposed to get 45 days, and I'm contacted the Better Business Bureau about that. As long as Jet Blue has a relationship with this predatory company, I want nothing to do with them. read more

took flight with one engine, then started leaking hydraulic fluid 1 hour out of destination! was told there would be emergency vehicles when we landed in casse, left us sitting on runway until we could get towed to a gate for over 1/2 hour! missed my connection because we were that late! after all that, they did NOT want to give any compensation!! I had to get angry for them to give me a room (or I'd have to sleep in the airport) to add insult upon injury they wrote down an incorrect pho number for the hotel. and you could forget about food vouchers. I've never been afraid to fly till today. I'll never use their airlines again, and will be calling corporate, the BBB, and the FAA in the morning! read more

What has happened to JetBlue? I have been a loyal customer for over 23 years and their on-time departure performance and customer service is horrible. Out of the last 4 flights that I have taken with JetBlue, 3 of them had delays of over 4 hours. The most recent was a 5 1/2 hour delay in Washington DC. When I called the escalation line, they told me that I am not eligible for the $100 credit (See the Customer Bill of Rights) because it was out of their control. Well, for 7 1/2 hours I watched all other airlines fly in and out of Regan with no JetBlue planes in sight. All they offered was an insulting $12 food voucher. It turns out JetBlue is ranked # 7 out of the 8 major airlines in on-time departures. That ranks behind Spirit and just in front of Frontier. That is embarrassing for a once proud airline. I have cancelled my TrueBlue account and my JetBlue credit card and will be taking Delta or American from now on. The most sad thing is, JetBlue does not care that I am no longer a customer. So long JetBlue. I hope you get your act together before its too late. read more

Eh, this wasn't the best travel experience on this trip. The website experienced maintenance errors the entire time. Which made it extremely difficult to receive updates and flight information. Ticket agents and flight attendants lacked leadership, and accountability and or failed to deliver customer service. There is really no need to go into detail about how we experience delayed flights because the Pilot wasn't in the airport for us to take off on time or how the gate changed and we didn't receive any updates from the ticket agents. It was by word of mouth through other passengers, lol. I swear you would think JetBlue was a new start-up company, just wow! Jet Blue, you missed the mark. You know your policies and procedures so why play games? It's frustrating from a customer perspective to not be entitled to express disappointment. The gate agents are in place to HELP & ASSIST. But that isn't the energy we receive, instead, it's attitudes, lack of concern, and no urgency. They didn't want to issue hotel vouchers on the count of their errors flying with you was a complete nightmare! We can't keep using the excuses of Covid, we're three years post covid, enough already. This experience is one I like to forget quickly! Just know you aren't the only airline that flies frequently back east! Good luck moving forward because I'm done! read more

Solid 4 for sure. Noticed, most of the reviews were outdated, so here is a recent update. I fly through JetBlue almost primarily. Typically, I fly through Boston multiple times a year. I have yet to experience any major, notable issues. My average time from baggage check to gate is 15-20 minutes. I enjoy the care free approach of knowing my seat choice ahead of time. There are occasional hiccups on any given plane with the Wi-Fi or televisions. I recommend downloading whatever you want to view on Netflix ahead of time or preparing your favorite playlist, popping in your AirPods and enjoying the flight! JetBlue, you'll always be my go to! Bon voyage!! read more

We refer to them as late blue. Also their loyalty programs are absolute fakes, they themselves don't even stick with them and they change them all the time, so in essence please don't spend your money on their credit cards, you are nothing except frustration. Now you have to spend 50k on their credit cards in order to get one benefit, what a joke. And they are so bad when you board the plan that people would be cramped at the end of the plane and have middle seat fully empty, and they tell you that they trying to do load balance, in a way it mocks the intelligence of all passengers on board. read more

We spent over 500 each way in extra charges to sit together and have extra special honeymoon adventure. We Also brought carry on so we didn't have to worry for our layovers. Jet blue separated us then took our luggage. I'm am so angry and will make sure everyone knows how jet blue treats honeymooners and people who pay EXTRA. Jet blue is a waste of money and treat people so disrespectfully. I will post this everywhere I possible can so everyone knows the truth about this absolute garbage of a company that treat their customers like complete shit. Especially coming from Jamaica. Everyone that works for jet blue in Jamaica was so mean to me. They told me buy another flight if I have a problem. Wtf I just want my bag and sit next to my husband. Why the is that so difficult?!? I have a major fear of flying and separating me from my husband was the WORST thing they could to me. I balled and cried in so much fear for taking off and landing. Felt like they were purposely wanted me to be in fear. AND MY HUSBAND HAD SO MANY SEATS AVAILABLE NEXT TO HIM. I will past this post on every social networking app possible so it's clear how jet blue treats their paying customers. read more

Flights seem cheap, BUT THEY ARE NOT! We got squeezed at checkin to upgrade seats for additional $200. Then, because I bought "Blue Basic" fare (which I was not aware of at booking) WE COULD NOT BRING A CARRY ON BAG!! We only could check bags for $35. This "cheap flight" is getting wayyy expensive. Watch out. After we missed the flight (we arrived at the gate 17 minutes before departure and the doors were closed) the "ask us" desk person Zaida was very nice and helped us book a flight for the next day with no charge. We were able to find another flight on Alaska the same day so wait for it... When I canceled the Jet blue we had a $100 cancelation fee per flight. All because of this blue basic fare which I didn't know I had. Super unclear. Beware! read more

Okay totally were unhelpful in helping change my flight to a flight later in the day that had plenty of open seats. I am just sad. I am really disappointed and dissatisfied. I feel let down, tricked and not helped. I was only given the option to pay $100 per ticket to to change it, for each of my families 5 tickets. Do the whole round trip was 671.00 and to move it a couple hours they were going yo keep $500. No help offered, and they did not care. read more

Flight is delayed, but come to the airport anyway and sit around. OOOOH!!! got another delay!! Now a flight that was supposed to leave at 3:48pm got pushed to 5:46, 6:31 and now 7:48!! Are you kidding me! Jet Blue is pathetic. They might as well call themselves Spirit Airlines. Because if you're going to be let down at least Spirit is upfront about it. My wife and I will never fly JB again. Also, impossible to get through on any of the customer service lines. JB is just an awful company and should be fined by the FAA! read more

Living in the Boston area, I often fly out/in with JetBlue. Usually they are good. I was a bit surprised they use DD for coffee though. Anyway the service was good and on time. read more

It had been a while since I have flown on JetBlue. In the past I have had pleasant experiences but not this time. We booked a red eye flight that they ended up pushing an entire day costing a day off of our vacation and an unused $500.00 dollars a night room that we could not cancel. It was very disappointing to lose an entire day with no compensation. They also told us they had no snacks for the 5 hour flight and to purchase some in advance. The good news was for the flight the next day I got my own row so I was able to sleep the whole flight. The return flight was better. It was still delayed but only a little bit. Again the flight was not crowded so that was nice. The airplane felt clean and new and the seats are comfortable. The service is friendly and helpful but the airline itself needs to keep to it's schedules better. read more

Please hear me out on this. I flew to Phoenix in Jet Blues MINT seating. MINT seating is supposed to be first class +. Right after departure the screen(see photo) stopped working. So no music, no nothing. I emailed to Jet Blue and told them of my experience and stated that I should be entitled to some sort of refund as I paid for the amenities and didn't get to experience them. I gave them my return flight information. The next line is their response. Want to see it again? Here it is I retold the experience on a customer satisfaction survey.Their response. Here it comes Want to see it again? OK On my return trip I was informed that the Mint seat was broken and not fit to be used. We were seperated. One in MINT and another way back in coach. A gentleman sits down beside me and tells me he was offered the seat for FREE. It wasn't offered to us. I IMPLORE you not to consider flying Jet Blue ever. This is not a meager suggestion. I IMPLORE you not to even consider flying this airline. P.S. I went to use the bathroom for MINT passengers and was told it wasn't flushing. Then this little Napoleon character tells me he is going to prevent me from flying home on this flight. After falling because I have trouble standing for long periods of time we went our separate ways. Mind you between the two flights I gave this Godforsaken airline $10,000 P.S. The screen in the relocation seat, didn't work either read more

In my opinion JetBlue is the best airline in the world especially in Boston. I was taking a flight home from LAX to Boston and it was one of the best experiences that I have had flying. Firstly I was in economy and my legroom was amazingly huge. Second the TVs were amazing, I was on one of their newer planes and you could play games with other seats and you could watch the same movie as them at the same time. Third the snacks were really good and the drink selection was amazing. Fourth the first class seats looked amazing. It was like your own little booth tucked away with an huge TV and a seat that can turn into a bed. Lastly everyone was nice and the movie and show selection was really huge. Also everything on the plane is free when you buy one seat. I had like 5 bags of gram crackers and unlimited water refills. JetBlue is the best airline and my favorite airline. read more

Yet another JetBlue flight delayed without any communication. They changed the gate and I did not get the message. The actual gate was at the opposite side of the terminal. But who cares if your flight leaves on time. Not this one. They did. "Plane swap", but we didn't get an actual plane in the deal. Be better JetBlue read more

Pretty solid job by JetBlue. But the new A321s are starting to show some wear. And what is with the hot red eye cabins? Can we agree on 68 degrees Fahrenheit, not Celsius? And I'm not a big fan of the 5 hour hold time for when you call customer service? Ideally a call to customer service should take less time than a flight from Long Beach to Fort Lauderdale. read more

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l like to give credit when credit is due. I flew back from Tampa Florida heading to Boston on Jet Blue Flight #692 on Sunday evening March 23 2025. A New York based flight crew was on the plane. Our flight attendant was a young man named Matthew. He was the friendliest and most professional flight attendant I have ever met on my many flights over the years. He made Jet Blue look great. I would fly Jet Blue every time I fly if I thought Matthew would be taking care of us on the flight. Thank you for being a gentleman and and a professional flight attendant. read more

JetBlue is the worst airline I have ever flown, period. They are incompetent and irresponsible in handling situations for those who fly with them. Basically, you are putting yourself and others at risk by using their services in the first place. The staff is poorly trained, they ignore situations and I might add are lazy. I remain angry, dissatisfied, and traumatized by the situation I endured on my last flight. They did not address the woman who assaulted me when our flight landed while aboard the plane. JetBlue offered me a $50 credit for my mis-fortune, really? Why would I fly JetBlue again? I just read they banned someone from their plane, which re-triggered my experience. Well, the woman who assaulted me needs to be banned from flying too for causing harm, as they did for COVID19 case. When someone gets assaulted, something must be done. The airline is accountable for it's passengers when onboard the plane. I do not know this woman and they are responsible for people on their flight manifest when they have been abused or harmed. The recent individual banned has COVID19 and was allowed on their flight. They obviously are not using effective screening tools and need to get on board with doing the right thing. Now, others will be harmed by one person's bad behavior. Only this time, they have a global crises in addition to my personal trauma they must deal with. #JetBlue #DontFly #Assaulted #COVID19 read more

DELAYS AND CANCELLATIONS paid a bunch of dollars for NOT GETTING ON A PLANE? That's jetblue ladies and gentlemen. Wait and wait and wait. You have an emergency? Who cares. read more

JetBlue company & customer representatives are happy to let planes leave with empty seats than letting paying customers to standby & take the earlier (less full) flight. They want to charge $75 to change flights on a $240 fare unless you are a Mosaic customer... even with latest news that they are waiving fees for tickets booked in certain time windows. I purchase my ticket just a few days outside of the permissible window, so I lose & JetBlue seems ok with this. I'll be avoiding them in the future whenever possible. Fortunately SouthWest seems to fly to most of the same destinations from my local airport. Update, I contacted JetBlue via text & was told the complaint was logged as I watched the plane leave with 20+ available seats! read more

JetBlue - Airlines Near Me - Boston, Massachusetts

I am. Trembly disappointed with Jet Blue. I have flown only Jet Blue since they began, I have their credit card. I just booked a flight and was unable to choose a seat with Basic. I have always been able to do so. Calling customer service was a waste of time. Shame on you, Jet Blue!! read more

Jet Blue is a ball of contradictions. I generally enjoy their crew on the planes and at ticket counters. It's the people that I cannot see - the offshore 800 # employees and those in charge of airline scheduling - that I find to be lacking. It all began last summer (August, 2022) when I was supposed to fly to Boston. Jet Blue delayed all flights to Boston by many hours, claiming that it was due to weather in Boston. But, interestingly, when I studied the departures board, all of the American, Delta, and United flights were going to Boston on-time. It was only Jet Blue that was delaying all of its flights by hours and hours. (The explanation of "weather in Boston" simply didn't hold up.) This summer (July, 2023), I was again trekking to Boston and gave Jet Blue another try. While in Boston, I needed to change my return flight so called the 800 #. Based on my previous experiences with their offshore employees, I suspected that the call wouldn't go smoothly...but when the offshore rep charged a $50 change fee and then disconnected the call before changing my flight, I just about lost it. Thankfully, when I arrived at Logan, their ticket counter crew took care of me. (Again, the people that I *can* see are generally great.) So there you have it: Jet Blue is an airline of contradictions. I want to love them, but I just can't. Sometimes, life happens...and you gotta make changes. If you can't count on the 1-800 people to help you when you're in a pinch, that's a problem...a big problem. read more

Expensive, annoying, inefficient, greedy and thieves is what this airline is. The website is the least reliable thing you'll ever encounter, the only option you have to change your seats is to pay $124, like come on, most airlines allow you to switch seats within your own group at the very least. The attendants at the gate are not the friendliest either, and to top it all off no meal service on a 6 hour flight. Never flying this airline again willingly. read more

do they even care for customers or is their a concept of customer ? they think they are doing favor when flight is canceled and they rebook in another flight in odd hours . they don't even compensate and blame on weather . every time I have flown flight is canceled or Rescheduled . read more

Won't go into lengthy detail and I won't call customer service because of other reviews saying it's a waste, all in all it was a terrible experience I had. No reciprocity with the staff at the desk and/or the staff on the phone. Also no reciprocity with their own head carcass,wouldn't recommend. read more

I don't really have to say much, and the passengers will be writing their own complaints and likely filing lawsuits, but for your information, Jet Blue denied my son, a decorated Afghanistan war veteran, boarding with his certified, credentialed service dog. And yes, all paperwork was filled out and previously submitted. Further, when my granddaughter became upset over all the commotion, the agent threatened to deny her entry to the plane because of her "anxiety". She claimed it was against policy to allow "upset children" to fly. Seriously? This is the most egregious conduct I've ever witnessed for any business, let alone and airline. Shame on you, Jet Blue. There's so much more to this event, like Jet Blue cancelling the reservation for all 4 travelers. Ultimately we got them to reinstate 3 of them so the kids and mom could return home. But we had to find another last minute flight at a SIGNIFICANT cost for the veteran and the service animal to fly home, which ended up being the next day. Can you say violation of Federal ADA regulations? read more