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    Spirit Airlines

    1.5 (574 reviews)

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    J David H.

    This was my second experience with Spirit Airlines. The first was awful having a flight cancelled and unable to rebook the same day. My interaction with Spirit customer service over the phone was excellent. A refund was applied for 50% of the value plus baggage. The credit was immediately applied. My direct Boston to Raleigh was much smoother. I did have to deal with a ticket agent for new boarding passes as they had me separated from my 14 year old daughter. Nothing special about the service, the transaction was processed. The flight was 35 minutes late to board. However once on the flight we made up time and was only 15 minutes late to Raleigh. Spirit is a discount airliner, so expect no frills and charges on everything À la cart. That includes baggage, seats, drink service and even boarding passes at $10 a pop if an agent prints them for you. Use the kiosk and save. The positive is dirt cheap tickets and pray your itinerary is completed with no hassle. I may be willing to give Spirit another shot in the future.

    John G.

    Huge shout out to supervisor Joshua at Gate 38 flying Spirit from BOS to LAS on Monday night. So many mistakes were made by his coworkers. Boarding a half empty flight that a fellow Boston gate agent had said was 100% full with no availability until THURSDAY, Joshua pulled me aside and insisted he make it right, which he did. He also saw that I had been billed for a big seat 3 times for a single flight. This young man should be CEO of Spirit. He's a total take-charge individual who refuses to tolerate ineptitude. Thanks Joshua.

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    1 year ago

    Flight with this company to Florida if you want to spent 5 hours inside the plane stopped on gate.

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    Ask the Community - Spirit Airlines

    About to use Spirit for my first ever flight and I’m 15 and going alone, I just want to know can I use a reloadable Visa card for in-air purchases? I have no way of obtaining a credit or debit card and I can’t get a hold of a prepaid ReadyCARD.

    Do they accept pre-paid debit or credit cards for in-flight purchases (food and drinks? Traveling with my 4 year old son next week. Pretty scared. Our first time flying. I don't own a credit or debit card. Need to know from experiences what's useful!

    They only take credit cards for drinks & snacks. I believe a prepaid will work just fine as they swipe it.

    Don’t See Your Question? Ask Away!

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    Delta Airlines

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    0.3 miEast Boston

    It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

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    Aer Lingus

    1.9(87 reviews)
    0.7 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus left my bag behind in Dublin on a flight from Boston to Geneva. In the bag was all my…read morehiking gear for a multi day hiking trip in Italy and France. I could not begin my trip without it. At the time I was promised compensation for hotel and transportation costs that were incurred while I waited 24 hours for the bag to arrive. 8 months later I'm still fighting with them. They now say they would have bought me a toothbrush, but are not liable for any other incidental costs surrounding their lack of care. The response from customer service has been glacially slow and seems to be from a bot. Any other airline would have put me up for a night and compensated me for the transportation cost and lost lodging. Not Aer Lingus. Stay away from this airline.

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    American Airlines

    American Airlines

    1.7(352 reviews)
    0.1 miEast Boston

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    What has happened to American? It used to be my go to airline, but lately flights are cancelled,…read morethe planes are dirty, on plane restrooms are out of order (?!), flight attendants are surly. Delta here I come.

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    Spirit Airlines - airlines - Updated May 2026

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