Cancel

    Open app

    Search

    Lufthansa

    2.2 (25 reviews)

    Lufthansa Photos

    You might also consider

    Recommended Reviews - Lufthansa

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    J G.

    Manchester, England to Boston, Massachusetts via Frankfurt As is usually the case, online check-in helped hugely. Once all three of us had put in name/booking code, it appeared that we could only select seats for our flight from Manchester to Frankfurt, not Frankfurt to Boston. After entering passport details, both seat maps showed up. Seats were both in economy; 20A,B,C on an Airbus A321 and 29G as well as 53A,C on the Airbus A340-600. No line in Manchester for baggage drop, however security line was a mile long. Inbound plane was 15 minutes late and there was about 10 handicapped passengers, but flight was only 40% full. The crew hustled everyone aboard quickly and the plane left the gate and took off without stopping once. Once again, cheese sandwiches, chocolate bars and drinks were served. Only negative is no entertainment, not even overhead screens, on Lufthansa regional, short and medium haul. Plane landed just over 10 minutes late Frankfurt. We originally had a two hour layover, slightly reduced by the delay. Passengers whose connections were tight were driven directly to their gate by buggy. Changing terminals isn't hard in Frankfurt, but the large amount of passengers makes things somewhat hectic. We inquired about volunteering to stay overnight since flight was overbooked, but there was several no-shows. Boarding was efficient with two jetways again, and it was necessary since the flight was completely. We waited at the gate for 10+ minutes, but took off promptly after that. Drinks and crackers were served as soon as the seat belt sign was turned off, and the meal came shortly afterward. Pesto pasta was good, salad wasn't rotten, bread roll was fine and real utensils were used. Only negative was the dessert of key lime pie, which both smelled, looked and tasted revolting. Personal entertainment screens kept everyone happy, and the map/flight info program is very practical. As was the case last time, having toilets downstairs is more sanitary and creates a quieter cabin enviroment. The lights were switched off after a while, but personal overhead lights were bright enough to be able to read, play cards, etc. Drinks and crackers were available in galley area between meal services, but perhaps something more substantial could have been offered. Cabin crew was fairly visible during the flight, even when no service was offered. About two hours prior to landing, a "snack" was served. It was a terrible bread roll filled with some vegetable paste and left a crappy aftertaste in the mouth. Landing was on time, but jetway was attached to the wrong door, delaying the disembarking procsess. Our bags were close to last off, but that is just luck of the draw. For an averege score for the two flights, four out of five stars.

    Senator lounge  encouraging bad behavior!
    Patrick S.

    Really surprised at the food and drink quality. Small kind of crummy lounge but good food and lots of liquor choice - eat, dwinQ and be merry!

    Sad empty baggage carousel with half the plane still waiting for bags after 1.5 hours. It's unacceptable.

    See all

    Photo of Phil C.
    826
    974
    7036

    10 months ago

    Helpful 8
    Thanks 3
    Love this 5
    Oh no 0

    25 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dan M.
    0
    36
    3

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rick P.
    0
    35
    11

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J G.
    4
    100
    17

    17 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Patrick S.
    87
    194
    121

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Lufthansa

    You might also consider

    Verify this business for free

    People searched for Airlines 462 times last month within 15 miles of this business.

    Verify this business

    JetBlue

    JetBlue

    2.7(790 reviews)
    0.4 miEast Boston

    The Jetblue Air Lines main customer service number is 1 844 245 8022 or 1 844 245 8022. This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *Seamless Reservation & Hassle-Free Planning* The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. *Premium Airport Services & Stress-Free Departure* The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. *Spacious Seating & Exceptional Onboard Experience* Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. *Smooth Flight & Convenient Arrival* The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *Seamless Reservation & Hassle-Free Planning* The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. *Premium Airport Services & Stress-Free Departure* The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. *Spacious Seating & Exceptional Onboard Experience* Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. *Smooth Flight & Convenient Arrival* The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

    The JetBlue Air Lines main customer service number is +1 (844) 245-8022™ or +1*844~245~8022. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

    Photos
    JetBlue
    JetBlue
    JetBlue

    See all

    Spirit Airlines

    Spirit Airlines

    1.5(572 reviews)
    0.6 miEast Boston

    After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

    Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

    Photos
    Spirit Airlines - Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines - Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Spirit Airlines - 5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    See all

    5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    Delta Airlines - Tasty Meal

    Delta Airlines

    2.3(241 reviews)
    0.4 miEast Boston

    Flew Delta Airlines out of Logan Airport Boston tonight and to my delight it was amazing…read moreexperience.... The kinda pampering you desire while spending time in a tube flying at 400 MPH.... Boarded with ease and since I was row 1 searching for my location wasn't hard. Found the plug in and started charging my phone. Now I was offered a tasty beverage but declined. Woshhhhh it's take off and the free wifi comes on ( YES FREE ) and then the TV set in front of me I tuned into the World Cup game... My host then confirmed my meal order which was meatballs & polenta w/red sauce... Since I wanted a sober flying experience I enjoyed a COKE.. For the reminder of my flight i laid back in my reclining chair, enjoyed the game and then switched over to Curb Your Enthusiasm. The snack person came by to offer me more goodies... My flight has landed at my destination and I arrived safe & sound. Kudos to Delta for bringing me to my destination safely. Yes, I shall be flying again very soon...

    It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

    Photos
    Delta Airlines - Lines

    Lines

    Delta Airlines
    Delta Airlines - Landing in LA!

    See all

    Landing in LA!

    Aer Lingus - Irelands National Airline early years.

    Aer Lingus

    1.9(87 reviews)
    0.1 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a…read moreservice dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer.

    Photos
    Aer Lingus - Pillowcase stuffed into the ceiling of the plane.

    Pillowcase stuffed into the ceiling of the plane.

    Aer Lingus - It's all Green!

    It's all Green!

    Aer Lingus

    See all

    United Airlines - 737 MaX

    United Airlines

    1.7(233 reviews)
    0.4 miEast Boston

    Flew out of Boston on the 737 MAX 9 and it was a lackluster experience. Despite being a new jet,…read moreless than a year old, the seat cushions were already starting to wear out. As Boston is a major United hub, it was interesting to see 80%+ of the plane boarding with Pre-Boarding, Group 1 or 2. The Emergency Exit Row was definitely worth the premium for a 6 hour flight back to the West Coast. Cabin attendants were cordial albeit bizarre in suggesting to close the blinds on a daytime flight. Bistro options are only available via preorder. The Steakhouse burger had an ingredient list maybe with 50+ ingredients?!? The burger itself didn't feature any lettuce or tomatoes, only a warm toasted bun, a ton of cheese, along with a ketchup and mustard packet... Wifi was $8 for the entire flight and worked well. The IFE was able to connect with Bluetooth headsets. Headsets seemed to be complimentary if one were to ask. Towards the end of the flight, there was quite a hard sell on a variety of United credit cards. The push made the United flight feel like an Air Asia flight... Our flight arrived ~45 minutes ahead of schedule.

    The United Airlines main customer service number is *1 (888) 925-4077™ or +1 (888) 925-4077*. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    Photos
    United Airlines - Emergency Exit Row legroom

    Emergency Exit Row legroom

    United Airlines
    United Airlines - Poor air ventilation

    See all

    Poor air ventilation

    American Airlines

    American Airlines

    1.7(353 reviews)
    0.5 miEast Boston

    The American Airlines main customer service number is *1 (888) 925-4077™ or +1 (888) 925-4077*…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    Photos
    American Airlines
    American Airlines
    American Airlines - American Airlines Terminal B, Boston Logan International Airport

    See all

    American Airlines Terminal B, Boston Logan International Airport

    Cape Air

    Cape Air

    2.4(78 reviews)
    0.4 miEast Boston

    The official main 24/7 "customer service number" for **Cape Air** is 1 (888) 551-0145TM or +1…read more(888)-478-44.07TM, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Quick Reservation & Clear Travel Breakdown** The booking process felt efficient from the start, with a layout that made it easy to view flights, compare fares, and choose seats without confusion. Business class features were shown in a straightforward way, helping the upgrade decision feel natural and well-informed. Once the reservation was completed, confirmation was issued immediately along with a neatly organized itinerary that clearly mapped out the entire trip. **Smooth Airport Experience & Reduced Waiting Time** At the airport, everything moved at a noticeably faster pace thanks to priority services. Dedicated check-in points reduced waiting, and fast-track security helped maintain a steady flow through formalities. The lounge offered a quiet and comfortable environment to unwind before departure. Boarding was managed in an orderly sequence, allowing passengers to enter the aircraft calmly and without congestion. **Comfortable Cabin Setup & Consistent Service** The cabin environment provided a strong sense of comfort throughout the flight. Seating was spacious and supportive, making it suitable for both rest and productivity. The overall atmosphere remained calm, clean, and well-maintained from takeoff to landing. Cabin crew service was attentive and professional, ensuring requests were handled smoothly and at the right time. **Steady Flight & Efficient Arrival Process** The journey itself remained stable and well-coordinated, with each phase running as expected. Inflight service was delivered efficiently, maintaining a consistent level of comfort during the flight. After landing, priority baggage handling made the exit process quicker and more convenient. Overall, the experience reflected reliability, comfort, and well-managed service from start to finish. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

    I needed to fly to Lake Placid for work and used American Airlines who booked me to connect in BOS…read moreto a Cape Air flight to SLK. It was a long, but easy walk from the terminal I landed in to Terminal C to check-in for this flight. Checking in was a cinch - Just show an ID, let them weigh my carry-on and backpack, give them my weight and then they tagged my baggage and gave me a boarding pass. When boarding, it was an easy walk down the stairs to the tarmac where we walked to the plane and boarded it. The ground crew and pilot and first officer on the plane were helpful, explained the trip to us and we were on our way. The flight was smooth and the landing was nice. Plane is VERY loud though, so definitely wear some ear protection or headphones. I'd definitely fly them again!

    Photos
    Cape Air - Another Cape Air plane

    Another Cape Air plane

    Cape Air
    Cape Air

    See all

    Air France

    Air France

    2.6(24 reviews)
    0.1 miEast Boston

    To speak with Live person at Air France call 1 888~ 404 ~0510 , 1 866~ 747 ~0325 . for '24/7…read morecustomer service' assistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

    The Air France Airways main customer service number is **1 (888) 551-0145™ or +1 (888)-551-01.45**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Comfort-Focused Cabin & Attentive Inflight Hospitality Once onboard, the cabin provided an inviting atmosphere centered on relaxation and convenience. Spacious seating, generous personal space, and thoughtful cabin design created ideal conditions for resting, working, or simply enjoying the journey. The aircraft remained exceptionally clean and quiet throughout the flight, contributing to a refined travel environment. The cabin crew consistently delivered courteous, efficient, and attentive service, ensuring passengers felt welcomed and well looked after from departure to arrival. #. Dependable Service & Smooth Journey Completion The flight was managed with consistency and professionalism, allowing the journey to progress without interruption. Inflight services were delivered promptly, maintaining a comfortable and enjoyable experience throughout the trip. Following arrival, priority baggage handling enabled passengers to retrieve their luggage quickly and continue their travels with ease. Overall, business class successfully combined convenience, reliability, and premium comfort, providing a seamless travel experience from booking through arrival. #. Streamlined Reservations & Simple Travel Arrangements The trip was easy to organize thanks to a reservation process that prioritized convenience and transparency. Flight schedules, fare options, and business class privileges were displayed in a clear and logical format, making it easy to compare available choices. Selecting preferred seating and completing the booking required only a few straightforward steps. Confirmation was received immediately, along with a detailed itinerary that kept every travel detail organized in one place. #. Premium Airport Assistance & Efficient Terminal Experience The advantages of business class became evident throughout the airport journey. Dedicated check-in facilities reduced waiting times considerably, while priority security provided a faster and more comfortable route through airport procedures. Before departure, access to an exclusive lounge offered a quiet setting to relax, enjoy refreshments, or prepare for the flight. Boarding was managed through a priority lane, allowing passengers to settle into the cabin in a calm and orderly manner. #. Sophisticated Cabin Atmosphere & Outstanding Service The onboard experience was designed to provide both comfort and privacy. Spacious seating, generous reclining features, and ample personal space created an environment well suited for resting or remaining productive. The cabin maintained a peaceful atmosphere and exceptional cleanliness throughout the journey, enhancing overall comfort. Cabin crew members delivered thoughtful, professional, and attentive service, responding promptly while ensuring every interaction remained warm and welcoming. #. Reliable Performance & Efficient Journey Completion From departure until arrival, the flight reflected a consistently high standard of organization and reliability. Inflight services were delivered smoothly and at an appropriate pace, allowing passengers to enjoy a relaxing and uninterrupted experience. After landing, priority baggage handling expedited luggage collection, making the final stage of the journey quick and convenient. Altogether, business class offered a refined combination of efficiency, comfort, and premium hospitality, delivering a rewarding travel experience from start to finish.

    Photos
    Air France - Love this Airline nice service nice staff love this airplane economy has nice legroom

    Love this Airline nice service nice staff love this airplane economy has nice legroom

    Air France
    Air France

    See all

    Lufthansa - airlines - Updated July 2026

    Loading...
    Loading...
    Loading...