Horrid staff (minus air crew), horrid travel experience. First off they suggest getting to the airport 3 hours before the flight. They dont start collecting checked bags until 2 hours prior to departure. The employees dont speak fluent or proficient english. This is in Boston Mass. Get one person who can speak fluent English. Check in took an hour and 7 minutes. We were 12th in line. It was like it was each agents first day living life. When we finally got up the woman was rude and vile and set a bad tone. I had our passports and bags all ready. Obviously she woke up on the wrong side of the bed. Don't take it out on my family and I. Cabin crew are decent but the bathroom going to and from dublin on the planes was absolutely disgusting. I flew in a seat next to it. They did not even clean it. It smelled awful. There was trash under the seats. Aer lingus also does not dispatch staff to the terminal until its time to board. So you cant even ask them a question. Not like they speak any English. Seriously the app said the plane was boarding at Leeds Bradford. But the terminal display said delayed. Couldn't even ask a human what one was correct. Upon returning they lost my luggage. I went to complain and was told in broken English to fill out a report via qr code. Federal law states im entitled to fill it out in person. 7 days ive been without my luggage. They were supposed to drop it off last night but never did. Hours of speaking to overseas Indian call center employees who are rude, reading off a script they told me it will be another day or two. read more

I got my tickets through Priceline. Since I had never traveled on Aer Lingus before, I went into it with an open mind. The first leg out of Chicago was inexplicably delayed for over 2 hours which caused us to miss our connecting flight in Dublin into Paris and as a result it added 3 more hours to our trip. On the way back, our flights was once again delayed, which caused us to miss our connecting flight in Dublin once again. This time they put us on a whole new flight but forgot to add our luggage. Our luggage sat in Dublin for a day and we ended up getting them back 3 days after our arrival after several phone calls where no one seemed to be able to answer a simple question, when do we get our luggage? While the experience of flying the airline was bad enough, I was more bothered by the nonchalant and cavalier way they airline dealt with the delays and the lost luggage. I don't know if this is a cultural thing, but they seems totally unbothered. No one ever apologized for the delays, added travel time, missing connecting flights and the lost luggage. Not once they offered anything complimentary or a voucher. It was mostly an "oh well" and a shrug of the shoulders. I've traveled a lot and I am aware that the travel experience has gone down the tubes in recent years, but this is not some low cost budget airline like Ryanair and they should do better. read more

We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't know UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines. read more

Major weather related delays that caused us to miss our second leg to our home country'. When we arrived in Dublin were greeted by the gate attendant who said, with the gentle voice, " don't worry we will take care of you. We have a shuttle for you to a nearby hotel and dinner , and in the morning breakfast and shuttle to the airport." I have never had an airline behave so professionally and responsively in many years. Everyone we interacted with in Ireland and with AerLingus were amazing and politely dignified. Amazing, outstanding customer service. read more

Aer Lingus - Irelands National Airline early years. - Airlines Near Me - Boston, Massachusetts

It's hard to fly Aer Lingus when other airlines who offer genuinely more and better (seating options, food, comfort, overall experience, etc) for the same price exist, y'know? But, Aer Lingus gets us to Scotland with slightly less traveling and in slightly less time. Is it worth it? I don't know. Leaving from Boston we have ALWAYS had great customer service: from the check-in/bag drop off counter before security (those folks have, historically in the past, been patient, humorous, engaging, and reassuring) all the way to the flight attendants welcoming us on board. It is a really sweet way to start a vacation! I'm not sure why the gate (usually it's C21) in Boston is so chaotic; there's hundreds of people trying to board the plane and there's absolutely no system. It doesn't help that's there another gate (C22) literally next door to this one with hundreds of people trying to board that plane at the same time. The announcers are yelling over each other. Not necessarily/specifically an Aer Lingus problem, but my preferred airline has a much calmer, smoother process leaving Logan, soooo - why is there such a huge discrepancy? I really don't like Aer Lingus' seating options. "You'll be allocated a seat at check-in, but if you have a preference" then you better be ready to pay even more. The following information is for Transatlantic flights. If you want to pick ANY seat, that's considered Standard and is an additional $30 (but it allows you to "sit together"). If you want to pick a Standard+ Seat ("window or aisle? choose your favorite"), that's $50. If you want a Front Seat ("value on time! be amongst the first off the aircraft" - by one row, maybe), that's $60. If you want a Preferred Seat ("sit up front for a speedy exit" - again, maybe? this really depends on if your stuff is in an overhead bin close to you), that's $80. If you want Extra Legroom ("if comfort is your main concern"), that's $115. It. Adds. Up. Pay attention to what they're trying to sell you here. read more

We flew Aer Lingus for MSP to Edinburgh. To put this simply I will never fly this airline again. We started off with a weather delay which put us 2 hours behind. I absolutely get that they cannot control the weather. So that was just unfortunate however, staff were incredibly rude. We tried to be as thoughtful and patient as possible but the fact when we missed our connecting flight due to the delay the rebooked us out 3 days later. I will give grace to the weather but to the make people wait three additional days to get to their final destination is ridiculous. Then yes they did get us a hotel room so we can get our flight in the morning. However, we had to sit on the bus for over an hour before we left and the driver sat talking on his phone. So after an insane amount of travel and delays we still have not moved!!! I am so glad I spent over a year planning the family vacation of a lifetime and Aer Lingus is not worth a reduced fare. read more

Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a service dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer. read more

Aer Lingus left my bag behind in Dublin on a flight from Boston to Geneva. In the bag was all my hiking gear for a multi day hiking trip in Italy and France. I could not begin my trip without it. At the time I was promised compensation for hotel and transportation costs that were incurred while I waited 24 hours for the bag to arrive. 8 months later I'm still fighting with them. They now say they would have bought me a toothbrush, but are not liable for any other incidental costs surrounding their lack of care. The response from customer service has been glacially slow and seems to be from a bot. Any other airline would have put me up for a night and compensated me for the transportation cost and lost lodging. Not Aer Lingus. Stay away from this airline. read more

I want to love Aer Lingus as an American living in Ireland. They just don't make it possible with their constantly shady practices. One issue might be a flub but when it happens multiple times, months apart, it's a business practice. I recommend with my entire being that you avoid purchasing extra bags - thrice now we have done so (the first time it was two of us traveling lest you think we are gluttons for punishment), just to have Aer Lingus make us pay again at check-in - when you are stressed about your travel and will do anything to just move forward and get yourself and your bags on the plane thinking you can take it up with customer service later. Well, you can try. It took me at least five calls and several emails over a matter of months (because you are waiting for them to get back to you as they've directed) to get part of a refund. I had to call again to get the rest. They flat out told my mom they wouldn't refund her and were closing the case when she contacted customer service (at no point was she able to provide proof of her payments, they just looked at her travel record and decided). I've encouraged her to keep trying and prepare to be in it for the long hall since they tried to tell me no at first too. Then they send you a survey link to provide feedback on your experience and it's "expired" every time. Class. read more

This review is specifically about how Aer Lingus handled our delayed and damaged luggage that occurred on our flight from London to JFK airport. After spending a lot of money for Business Class, we arrived at JFK with no luggage in sight. The Aer Lingus customer service desk was ill-equipped and uninterested in helping. Both pieces were eventually delivered to the wrong address three days later with wheels ripped off on both suitcases rendering them useless. After filing a complaint, "customer service" made us jump through so many hoops they finally wore us down and we gave up trying to get ANY kind of compensation. We will never travel with the airline again,. read more

I do not recommend! Our experience was so terrible. The flight attendants were so incredibly rude and nasty. Even the Aer Lingus terminal in Dublin is horrible. I will not be flying this airline again! read more

Would not recommend or fly again. My flight from London to dublin was extremely expensive to the point where I was convinced I had added a carry on bag. When I went to board my flight the aer lingus employee was like "you didn't pay for your carry on" and I apologized explained I've been traveling on multiple planes the last few days and asked if I could just pay here. Another worker came over and insisted I didn't need to pay so he and the lady got into a verbal argument and another employee jumped in saying I needed to pay. At the end the guy got them to leave it alone and didn't make me. I apologized and the lady scoffed at me and said "don't let it happen again" LOL like it was such a bad experience especially when there are other airlines that offer so much more like free carry ons, meals, etc. read more

My wife flew 4 Aer Lingus flights. Seat upgrade was over $400. On the flight to Dublin my wife's entertainment system failed. We asked Aer Lingus to refund $100, she sat 6+ hours bored. They refused. CHEAP AIRLINE IS ACCURATE read more

Claire, chief attendant on Flt135 Shannon to Boston on 4/28.2025 needs to be recognized for her professional and personal effort she spends on her passengers. She was in our cabin on the flight over to Ireland and also back and she deserves special recognition for her performance, one of the best we've seen...thank you Claire!!! read more

Our plane took off on Saturday night with a known mechanical issue that required them to be within 60 miles of an airport at all times. They took off without confirmation from an airport in Greenland and when they couldn't get confirmation in the sky they turned the plane around and landed in Boston. So it was a 6 hour flight from JFK to BOS. I am not sure why they didn't just go back to JFK at that point. When we landed there was confusion at baggage claim- no one was giving information about hotels or taxi vouchers unless you found a person and stood in a long queue. This information should have been easily findable. After that debauchle our 2nd flight was supposed to take off at 9pm last night (Dec 22, 2024). We were supposed to board at 8:05pm and the plane went there. The staff kept lying about the time, pushing it out further and further. No one gave updates and when we would ask for information the staff would just say "it will be 15 more minutes" or "it will be 20 more minutes" despite the fact that they had no clue (my husband overheard them talking to a policeman saying they had no idea). I also saw the duty free man take the items on the plane then come off again about 40 minutes later with the items. He told me it was because there was no certainty about the flight time. Anytime I'd ask Aer lingus staff for updates they would give rude answers or misinformation. When I said we were exhausted from traveling with kids for 36 hours and not getting answers, the airline employee said something like "well, I've been here since 1." But that is her job! She is paid to be there! Not a good response. At another point l asked one of the employees for her name and she said "oh do you want my social security number too?!" So I took a photo of her (which IS allowed - I checked) and she said she was calling the state police on me. It was traumatizing and my 7 year old daughter was hysterically crying. My kids were devastated about not going to Ireland - they wanted to see their grandmother and it is their first Christmas without their grandfather (he passed away this past March). However, we felt the need to leave at 11:15pm, as we had been traveling 36 hours at that point, were exhausted, and were not convinced about the status of the flight. We rented a car and drove from Boston to NY. My recently widowed mother in law is gutted that we aren't there (ironically she used to work for Aer Lingus). A little compassion, empathy, and transparency from the crew would have gone a long way. This is very disappointing and you have lost a future customer who travels to and from Ireland multiple times per year with her family. I would rather connect and get another airline. read more

June 2024 we arrived in line at the ticket counter 90 minutes ahead of departure and were at the actual counter 75 minutes ahead of departure. Aer Lingus states on their website that "do not close boarding until 75 minutes prior to departure." Despite this we were told that the flight we have pre paid for was closed and we were denied boarding with no explanation. We were forced to rebook new flights the nest day at more than twice our original airfare. I have spent weeks going back and forth with Aer Lingus US Customer Service. To date they have refused to refund us the airfare for the rebooked flights that only occurred because Aer Lingus inappropriately denied us boarding our original flights. We heard from passengers in line that our flight "was over booked" but to date Aer Lingus has refused to acknowledge or deny that it was over booked. I will never use nor fly this airline again and recommend that all passengers stay away from Aer Lingus. They are poorly managed, in financial trouble at present, under staffed, etc. read more

This company doesn't even deserve 1 star. Due to a crew change that lead to a 2 hour delay we missed our connecting flight and were provided nothing other than a crappy nearby hotel, chaotic promises that we would be called to be assisted with rebooking, and that we would be reimbursed so long as we booked through aerlingus. After not being contacted for hours we ended up booking our own flights in the same class through the same airline after no one came to the phone or responded to our online chat. It has now been 6 weeks and I have been through 2 claims and 4 phone calls where no one has been able to help with our compensation. I've been "promised" a return call and heard nothing back twice now. Aer Lingus, you are a joke of a company. You steal from people and play dumb to avoid properly righting your mistakes. You should be out of business. You've taken my time, money, and emotional energy. Absolutely do not book under this airline- I'd rather kayak across the Atlantic than fly with them again. read more

I was given a text that they moved our flight by a day. Moved us out of business class that we paid for and refused to partial refund any of it. I'm tired of companies treating customers this poorly. I paid fully they 1. Cut my trio shirt and 2. Didn't care about my cost for their change. 3. Failed to mention no lounge in Boston unless you WALK 25 minutes to another terminal. They have gone downhill so badly read more

I've never had a problem with bringing my instrument on board, which is a huge concern for me. The Irish take care for musicians which is awesome! They provide blankets whenever I head to Ireland. The flight attendants are very nice in general and they will take care of whatever you ask of them. I actually prefer flying Aer Lingus to Ireland over Delta because of the wonderful hospitality. A word to the wise, I have had to wait for quite a bit of time when headed home from the airport in Dublin a few times. Leave plenty of time if you are headed out on an international flight :) read more

Aer Lingus - It's all Green! - Airlines Near Me - Boston, Massachusetts

Take a voyage with me on Aer Lingus. Spending the day in Boston and a day of shopping I returned to where I was staying and checked my emails at 6:15 pm to find out that earlier in the day at 11:42am I was sent an email that my flight will be delayed because of operational issues and they wanted to rebook us on a different flight. What happened to text messages, they had my iphone number. They said that their policy is to email so there is a written notice. I do think that texting is also a written notice, we all have texts two or three years old in our phones. We rushed to get to Logan only to find out that they wanted to book us on another flight with only a 20 minute connection window to Prague. A no win situation, we would miss our flight no matter what. Long story short, our connecting flight was delayed so we made it to Prague even though we landed an hour late. Our luggage arrived 2 days later. But it still goes back to service, a simple text and our trip would be rebooked on an earlier flight and all would have been great. read more

This air line charged £65, for size fit, not over weighted carry-on suits case for no reason, we purchased an international flight tickets, start from Edinburgh via Dublin to Boston, our tickets dose count as international flights or Europe flights , this is tricky airline , be careful with your flight purchases, read more

God help you if you ever need to get in touch with a real person. They don't answer their phone ever.

We flew Aer Lingus from Shannon to Boston. We were unable to check in online as the website kept timing out. When we got to the airport, the desk agent told us we were in fact checked in, and something must have gone wrong with the website. She was very helpful and checked our bags through to Boston without an issue. In Shannon, you go through security, then US customs before getting to your gate. I had no idea that there is very little for food and no shopping once you go through. We couldn't even find a water fountain. Boarding was not a problem, however we experienced several issues during the flight. First, the flight attendant used a pillowcase to block a draft in the ceiling...seemed a little strange but I let it go. During food and drink service, there were no complimentary alcoholic drinks. I know it's a nice extra, but I have never taken a long haul flight and not had at least free wine. The flight attendants were busy chatting with each other and missed our row for tea. When I was able to flag someone down, I asked for a tea, and a relative asked for an herbal tea. We were told that there might be some in first class and they would check. An hour later, no tea. On my way to the bathroom, I asked about it and was told, "oh no, we never have that!" My husband asked for a refill on his coffee and he was instructed to go back to the galley and get it himself. We were served lunch with a 4-ounce cup of water, but were never offered water or a drink again until the end of the flight. We also had a snack box with a wrap (cheese and coleslaw) and a cookie tossed at us the last hour of the flight as well. When I asked for three waters and two teas for my aisle during 'snack,' we were given one cup of tea and the attendant walked away. I asked again, and she gave me another cup of tea and walked away again. My relative practically shouted for her to give us water as well. All 6 of us got off of the plane dying of thirst. There was no wifi on board, but a ton of movies and TV to watch. One star for getting us there in one piece, and one star for the new movies, but I think this was the worst I have been treated on a long-haul flight. read more

Aer Lingus - Pillowcase stuffed into the ceiling of the plane. - Airlines Near Me - Boston, Massachusetts

After reading the terrible reviews of Aer Lingus I was cursing myself for booking airline tickets to Ireland through this airline. Luckily, I did not share the same horror stories that others had experienced. Here are the positives and negatives of Aer Lingus: Positives: 1. Ridiculously cheap. I flew from Tampa to Ireland (roundtrip) for $750! I saw on Facebook that the airline is offering $500 tickets for November and December if you don't mind traveling in winter. 2. Awesome Customer Service. We purchased our tickets via American Express so we weren't allowed to select our seats. After numerous calls to American Express and Aer Lingus we found out that we would not be sitting together. I reached out to Aer Lingus via Twitter and they were kind enough to sit me next to my husband and sister. 3. On-flight entertainment. The personal television sets in the headrest made the flight so much more bearable. On our return flight I watched two movies and a handful of tv shows. There was also a nice music selection available. Negatives: 1. Narrow seats. I was pleasantly surprised that we had a decent amount of leg room, but the seats were so narrow. My skinny, size 2 sister was complaining the seats were too narrow so I know the seats were a tight squeeze for some of the heavier passengers. (Overall, not a huge complaint because the seats on Delta and United are just as uncomfortable.) 2. Airline Food. The food was pretty bad, but edible. When does airplane food not suck? No free wine was a bit of a letdown since all of our European flights usually include free wine. 3. Seat assignment. I don't know if you can choose your seating arrangement if you book directly through Aer Lingus, but I won't be taking that chance again. If I cannot purchase an assigned roomier seat I'll be seeking a different airline. All in all flying economy is never fun, but Aer Lingus made flying as tolerable as possible. read more

The airline withheld our bags on purpose as their planes would not carry the weight. 3 days later still no bags, and they didn't bother to tell anyone that. 10 international travelers per flight. Worst airline ever for anyone traveling with luggage, which is anyone with international flights. 0 stars read more

We have flown Aer Lingus round trip to Ireland twice and we were very pleased with both trips. We bought the cheapest tickets and there was very little leg room, but you get what you pay for. We could have upgraded and chose not to. The food and the service was good. On most airlines today you have to pay for food. On Aer Lingus, it's included in the cost of the ticket. They serve a dinner where you get a choice of a beef or a chicken dish, a small salad, bread and butter, dessert and water. You can order upgraded meals at an extra cost. For breakfast just before you land, you get a muffin and a small orange juice. Our luggage arrived just fine. Overall, we were happy with Aer Lingus. read more

No water offered, except if you buy a bottle. I was REFUSED A GLASS OF WATER when I asked. Seriously. I have been around the world, flown domestic and international flights hundreds of times, I have never been refused a glass of water unless I purchase. Even low budget flights offer water. Disgraceful. read more

We were told by Aer Lingus that we had to check in at the Boston airport. We were flying from San Francisco to Dublin with a stop over in Boston. When we reached the Boston (Logan) airport, we had an hour and a half before our Aer Lingus connection to Dublin. When we went to the counter to check in, as instructed over the phone, we ran into an incredibly nasty woman, eating a hotdog, who told us it was too late to check in and we were going to miss our flight. When we tried to explain what we have been told on the phone by Aer Lingus, she told us that it must've been Alaska Airlines fault, that they would never tell us that information over the phone. She was incredibly rude and defensive, refusing to hear our side of the story. Even with an hour left before our flight was to depart she told us we would miss our flight and would have to catch the next flight to Dublin. Incredibly stressful words, even if we were cutting it short Finally, after my husband told her that our bags had been checked through to Dublin, she started to do some investigating on her computer. Then she told us "you're not going to make your flight, but you can try and you need to RUN" We did indeed run, went through customs, and arrived at our plane a half hour before it took off. I don't know if this was a disgruntled burned out employee, but I have never run into such horrible customer service in all of my years flying. And that's 50+ years. She was munching on a hotdog the whole time. I might have to report her to Aer Lingus instead of just spouting off on Yelp, because I think the airline needs to know about this woman. After boarding the airline and returning on an Aer Lingus flight, I had no other complaints. It was just this particular woman at the Boston airport. I believe Aer Lingus would've been mortified by her behavior. They will be hearing from me. read more

Bad bad bad and never again I am a frequent traveler and thought to give Aer Lingus a try. Big mistake! The delay we experience was 8 hours. All the other airlines at Logan were all gone, BA, Lufthansa, Icelandic air, no one was left except us. The flight arrival was delayed, the attendant did not keep us in form, the realtime flight report was not updated, this is totally an amateur airline. It is still not ready yet! I had write this review, hopefully someone else would benefit from this bad experience. I have never experience this before! Poor travelers....hope the plane is in good shape! read more

First, let me say the staff are among the friendliest I've ever encountered. But this review is of management. My Aer Lingus flight from Glasgow to Dublin was delayed, which put me at risk of missing my Aer Lingus flight from Dublin to Boston. When we arrived in Dublin, they told us they were holding the plane, and they fast tracked us through security. It still meant running some distance to get to the gate. Only 2 of us made it. The agent took our tickets, but they were rejected when scanned. When he couldn't figure out why, he had another agent check into it. We were told that because it was past the original departure time, our seats had been sold to standby passengers. Then they beckoned to a couple behind us, who walked past us and onto the plane, which was still sitting at the gate, and they got our seats. Realizing the unfairness of the situation, the agent said he could give us each 900 euros compensation and put us on the next flight out. I immediately accepted, because missing this flight meant missing my next connection from Boston to Maine, and I didn't have enough money to purchase another flight. However, when he called management to confirm, they said no. Another agent said as an alternative, they could offer us free hotel accommodations and meals, and provide transportation, then fly us to Boston the following day. Again, I immediately accepted, because this would give me time to contact my wife to make other arrangements for my flight from Boston to Maine. But then they suddenly rushed us to another gate and said they were putting us on a flight to DC, where there would be a Flybe flight paid for by Aer Lingus to take us to Boston. I said I preferred to take the overnight offer, because if I went tonight, I would be stranded in Boston. The agent wanted to work with me, but management said their obligation was to get me to my destination the same day as originally scheduled. So they were more concerned with doing only as much as they were obligated to than in doing what was best for the customer. The last thing they said was that the one thing they could definitely guarantee was that our luggage would get their first and be waiting for us when we got to Boston. They gave me a 6.50 euro voucher for breakfast on the plane, which was pointless. First of all, breakfast is included in the cost of the ticket. But more to the point, they were no longer serving breakfast. The flight attendant took pity on me and gave me some candy, but I did not get a meal. Also, I was given a middle seat, even though my original booking was for an aisle seat, which might not be as big a deal for a domestic flight, but very uncomfortable for a transatlantic flight. When we got to DC, we had to figure out on our own that it was jetBlue, not Flybe, that was taking us to Boston. We had just enough time to catch it. When we got to Boston, we went to the Aer Lingus desk to collect our luggage. Not only did they not have our luggage, they had no idea where it was or if or when it might arrive. Now I realize the following events are not directly related to Aer Lingus, but they only happened because of events set in motion by Aer Lingus when they refused to follow through on the first two offers they made me, both of which I accepted. I had already missed my flight from Boston to Maine, so I needed to think about accommodation. I only had a few dollars left. My wife had money, but it was a holiday, and the banks were closed, so she could not deposit it into our account for me to access. Instead, she attempted to wire me money via Western Union. We were on the phone together, and the agent in Maine asked how my address was listed on my driver's license. I said it was our PO Box. My wife was told she needed to put that on the form, because it had to match exactly what was on my license in order for me to collect the money in Boston. However, when I tried to collect, I was told nobody lives at a PO Box, and that my wife would have to resubmit. But the Western Union office in Maine had just closed for the night. We had an extremely difficult time getting that money refunded later. I decided I would use my last few dollars to get something to eat, but when I turned around from the Western Union booth, all the shops had just closed for the night. I was exhausted from a busy time in Scotland. I was jet lagged. I was hungry from not having a single meal that day. All I could do was lay down in a corner on the dirty airport floor and try to sleep (the benches had fixed armrests, so I couldn't even lay down on them). I became very ill. All of this could have been avoided if Aer Lingus management had backed up their employees who were trying to best serve their customers. I received a "Tell us how we did" email from Aer Lingus, but my review was rejected for being too long. I will pay extra for my next flight over booking with Aer Lingus again. They were my favorite before this. read more

After arriving in logan from Dublin the airline informed me that my luggage had been left behind in Ireland. Shortly after leaving the airport I received a call that it was in fact in Boston. Are Lingus then passed it onto a delivery service that failed to show up to 4 scheduled appointments, disconnected their phones and who where brutally rude with every contact. I was shocked when I actually revived my luggage almost an entire week delayed. No compensation or apologies. During the transatlantic flight there where no blankets, only a granola bar for breakfast and many beverages had additional charge. The pilot was more obnoxious than usual interrupting the in flight entertainment every chance he got. All in all it was a horrible experience. I fly between Europe and the USA, along with other destinations, rather frequently and would suggest Lufthansa as a monumentally better choice for this route. Especially for those that enjoy taking their luggage with them upon arrival. Will never fly with this airline again. read more

The worst airline ever. They don't deserve one star. I lost my husband last year to a long bout of cancer. My friend wanted to cheer me up so he gave me $2,000.00 to book a flight to Paris. I booked the flight on 3/1 and got insurance. One March 10, my friend got a terrible eye infection and almost lost his sight. He is almost blind in his right eye. I called orbitz and they said I would have to pay a 200.00 change fee. So I filed a claim insurance denied me. When I called to rebook Aer Lingus said there was no value in the tickets. Who are they to steal money from people who cannot afford it. I am so upset went to better business Bureau on orbitz now I have to go file for Aer Lingus. read more

Amazing airline. I booked air to Paris using Aer Lingus. Sure, there is a stop in Dublin but I saved 700.00. It was a no brainer. Online reservations is flawless and airport check in a piece of cake. If you are on the Airbus 330, book row 9,10 or 11. It's a private cabin for the price of economy. read more

My first trip to Ireland - May 2008. I was SERIOUSLY excited! A visit to the "homeland", where my grandparents grew up. Literally, since they were from Cork, where I was going. This was a "business" trip, so I flew into Shannon, thinking I'd save my company some cash, and I'd pick up a car for the week. Yeah, don't do this unless you have done two things. 1: Done it before and know the deal 2: Had plenty of sleep, 3 hr drive to Cork from Shannon, 75 mi So on to the flight, which was in first class. I expected the BEST, having heard stories of how airlines treat first class international customers on flights. I didn't get it. The "first class" seats? Had about as much padding in them as a metal bench. Couldn't get comfortable at all during the 6 hr flight. So I didn't get any decent sleep. The meal? Pathetic. It wasn't much better on the way home. Luckily for me, my company overruled the rental car, and had a driver waiting for me when I landed in Shannon. I didn't see much of the 3 hr ride, but I did catch some good sleep, in the Mercedes back seat. Much more comfy than the Aer Lingus seats. On my next trip, I'll probably use BA or American. And for the cost of the flight (over $5k) for first class....someone at Aer Lingus owes my company some cash. Ireland btw....was AWESOME! You should go! read more

Never, never again. Comic incompetence. Lost luggage - including the tagged cabin luggage, which I gave directly to the head stewardess on the plane!!! Fortunately, this was found after an hour by the rep at the Lost and Found at Frankfurt Airport, but with no explanation of how this problem occurred. Incompetent or inexistent help from Aer Lingus (never less than 20 minutes to reach any love person at their phone number, and many times, even during working hours, impossible to locate anybody). The small details are less important, but rather telling: the person at Aer Lingus check in at O'Hare seemed unable to figure out either seating arrangements (insisting that she had chosen window seats for me, when this was clearly not the case...), or to tag my bag correctly to its destination. Even after a supervisor came to "correct" this, my checked in bag did not arrive at the final destination, and I hope that I will receive it soon... I will agree with Juliana E's review, and summarize as follows : AVOID!!! read more

Husband and I flew Aer Lingus to Dublin. Check in was pleasant at Boston Logan. Green seats on the plane. Cute. Extremely tiny seats though. The configuration is 2, 4, 2. They sat us in the 4, with a seat next to me and my husband empty and then a large man in the 4th seat. When I say large I mean he was leaning on the empty tray from the seat next to me (empty) for support! I am glad that I didn't have to sit to him and there was an extra seat between us! I think you have to be a size 2 (I am not) to fit in the seats. No room if the person in front of you decides to recline and sleep. Flight attendants were not as chipper and looked pissed off half the time. All sported the library bun. In flight entertainment: Lots of movies, TV shows, radio and CD music. We loved this which is why the extra star. Food was mediocre. Beef stew - yuck. I had the chicken stew - double yuck. If it wasn't for the non stop and the low fares I wouldn't ride. read more

I will only ever fly Aer LIngus again if I get a super cheap fare like I did from Boston to Frankfurt, Germany. I happened to check their website randomly only to find that the $1100 fare went down to $880, pretty much unheard of in 2010. Booked! Couple weeks later saw a strange charge on my credit card...International fees! Ok, its an irish airline...I get it. What I don't get is that I chose United States as my country and paid in dollars, but was still charge $60 in foreign transaction fees. Note to self, don't book directly through them. Food...it was meh. I am not very picky, even with airline food, but this was what you would expect from an irish airline. Beef stew was ok, and the bolognese tasted like nutrisystem. There was a scone though that was delightful, which I couldn't believe that they didn't serve it for breakfast, just as an afternoon snack. Seats? Ok...I was shocked at how tiny the seats are. I had almost no legroom and I am not THAT wide and barely fit in the seat. Ouch. On the flight from Dublin to Frankfurt, when I saw the space between the seats I started laughing loud because there was no humanly way I was going to be able to fit. Needless to say, I looked like i was giving birth for those 2 hours, and no...I didn't fit. I asked the poor man next to me to shut up and move. He was nice, but got a better seat with more room anyways. Having individual entertainment though was pretty sweet, but it sucks to have the same selection on both flights. Even though it was dirt cheap, I don't know that I could put myself through it again..but maybe! read more

Since I am in a traveling mood, I figured Aer Lingus was my next review because it is hands down the airline I have used the most. Pros: Direct flights from Logan to either Shannon/Dublin Very safe--I dont know if and when they have ever crashed Good rating as far as on time arrivals and departures They offer plenty of flight times/options Easy online booking Cons: Customer Service is hit or miss. Here in Logan no problem, had the worst experience in Shannon when the rep told me I couldnt board my flight because it was ready for take off, when in actuality it hadnt even arrived from Dublin. You can bet I wrote a nasty letter about that. The cost! I have paid close to 1K to travel there in peak times. (Summer and Xmas) Sometimes the planes are half empty and they still charge a fortune. The plane decor needs a major overhaul. (a la 70s) Some of the stewardess are pretty cranky, a smile on their over rouged lips wouldnt hurt. All in all I do like this airline, maybe just because it takes me in a very short time to my favorite place in the world, and they are just so damn convenient. read more

Just returned Aer Lingus to Boston and have NO complaints. The seats were comfortable( which I can't say about United). The ladies were very nice and helpful. Food was good. Plane was spotless unlike the United plane from Boston to Denver. United was dirty smelly and very miserable seats. read more

I've taken a few flights with this carrier and most have been rewards flights I must admit. Overall the airline is fine the flight from Boston to dublin is rather short so the seating is fine for a 6 hour flight in business class. The cost is rather low overall this airline is a fine choice Boston to dublin and is have no problem paying the business class fare for the level of service provided read more

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