I had two very different experiences with Logan Express staff this morning.
First, I want to recognize Laura Donna, who was scanning tickets. She was absolutely wonderful--friendly, welcoming, and an absolute gem. Her positive attitude at 5:30 in the morning made a real difference and is exactly the kind of customer service travelers appreciate.
Unfortunately, my experience with the driver, Amy, was the complete opposite. While luggage was being loaded, I tried to place my own bag in the compartment. Rather than politely asking me to let her handle it or explaining the procedure, Amy rudely told me I was "trying to do her job." Her tone was unnecessarily confrontational and made for a very unpleasant start to the day.
Laura Donna was kind enough to acknowledge my frustration afterward, which I appreciated. It's unfortunate that such excellent customer service from one employee was overshadowed by the poor attitude of another.
I hope Laura Donna receives the recognition she deserves, and I also hope Amy is reminded that professionalism and courtesy are just as important as getting passengers to their destination. read more