Cancel

    Open app

    Search

    United Airlines

    1.7 (230 reviews)
    Open Open 24 hours

    United Airlines Photos

    You might also consider

    Recommended Reviews - United Airlines

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    At least we never got a chance to board this dangerous flaming plane !
    Alan C.

    Flying back home to SF on a clear Tuesday AM. Arrived early and waiting at the gate in concourse B when we notice some commotion look out the window and our airplane has burst into flames ! Yes,....flames were pouring out the back end of the parked airplane as they were loading our bags and preparing to start loading passengers ! Fire engines and firefighters swarmed the plane as we sat horrified that a few hours later that could have been us in the air ! We had that happen to us a few years ago on a flight from Newark, NJ to SF and glad this one happened before we took off. Customer service has been ZERO. Left to fend for ourselves on an app. Had to ask for help re luggage and still waiting to hear from the operator who put me on infinite hold via the 1K number ! Boy they really don't want returning business anymore ! Horrific service, old planes that spontaneously combust on the tarmac and not a word of apologies or understanding. Went to the UA Lounge for help w my ticket and since I haven't renewed my membership this year (tired of bad service and prepackaged food) was treated like dirt by the desk staff. 1K means nothing anymore. We will increasingly take our business elsewhere - friendly skies my ass ! Try another airline....

    New gate area
    Phil C.

    Back in the day, I used to fly a lot on United, traveling with them primarily to Chicago, LA, Dulles, and various Asian cities. However, with the rise of airlines such as Jetblue and Virgin America, along with choosing other airlines for international flights, I've considered United as a secondary option, even though I had quite a few miles with the legacy carrier. My past experiences were mixed, though nothing as horrific as my experiences with Delta. Long story short: Delta made me spend Christmas eve at JFK (the horror!) and ALL Christmas on the plane. I recently had to fly with United and it was the first time since the United Continental merger. So yeah, it's been a while. It's nice to see the airline having a newly-built modern terminal with more organized and roomy gates for boarding. The plane I took was clearly a Continental holdover and so was its crew (I'm guessing they were from the old Houston hub). So I don't want to give full credit to United. The ride was okay, though bumpy throughout. The service was rather nice, as the flight attendants were polite and professional, which is all I require. Having electrical outlets with every seat was a pleasant bonus. The shock for me during my ride, more than the turbulence endured, was the fact that you had to pay to watch television, not just movies. Having flown Jetblue and Virgin a lot the past several years, I took that privilege for granted. Lastly, the legroom was lacking in comparison to the two other mentioned airlines. I checked-in for a boarding pass online, I didn't check-in a bag, and I had my boarding pass on my phone app, so I limited my interaction with ground staff to almost zero, which was likely good for all parties concerned. United is still a secondary option for me, but my experience wasn't as bad as I previously feared.

    United Airlines thinks that this is edible
    Anrana S.

    I have mixed feelings about my recent United experience. I ended up purchasing a cyber Monday deal and I scored a really really cheap one way ticket to Denver. To put things into perspective - half the shoes in my closet cost more than this flight. It was an economy ticket- meaning I got no perks. Which was fine - I wasn't bringing luggage, But - I could not check in online. I could not check in at a kiosk. I had to have a customer service person check me in. Who pretty much said to me "you purchased a scum of the earth cheap bastard seat. I have to check you in to make sure you don't try to sneak luggage on the plane ". When it came time to board the plane, I didn't like my assigned seat, so I asked the gate attendant if I could change. She pretty much said to me "you purchased a scum of the earth cheap bastard seat. Your not allowed to pick your seat and I'm not allowed to change it". But she changed it anyway. The flight was fine. And in the end I had a decent seat. But jeez - united offered the cheap flights. Why treat me like crap for buying it? I'm just glad I'm flying a different airline home.

    Worst airline ever!!!

    See all

    Photo of Tom B.
    20
    89
    2

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of B Z.
    3
    253
    5

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Russ H.
    0
    134
    2

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    On my Flight to Tampa Bay From Newark New Jersey Was Amazing Staff Nice seats btw so 5 stars

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chasey R.
    31
    516
    164

    2 years ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mikhail H.
    5000
    2106
    18618

    7 years ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Megan M.
    296
    43
    10

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Laura M.
    96
    26
    24

    6 years ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Anrana S.
    97
    1373
    7641

    8 years ago

    Helpful 6
    Thanks 0
    Love this 6
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mira S.
    141
    1258
    3357

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    18 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Greg T.
    359
    1819
    207

    10 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Anne R.
    944
    896
    9565

    18 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bill A.
    0
    44
    28

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Wael M.
    109
    8
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 6
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 6

    Ask the Community - United Airlines

    Review Highlights - United Airlines

    Luckily, I was able to purchase another ticket wth a different airline to meet my connecting flight to Seoul.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Spirit Airlines

    Spirit Airlines

    1.5(573 reviews)
    0.2 miEast Boston

    After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

    Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

    Photos
    Spirit Airlines - Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines - Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Spirit Airlines - 5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    See all

    5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    Delta Airlines - Tasty Meal

    Delta Airlines

    2.3(239 reviews)
    0.0 miEast Boston

    It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

    I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

    Photos
    Delta Airlines - Lines

    Lines

    Delta Airlines
    Delta Airlines - Landing in LA!

    See all

    Landing in LA!

    Aer Lingus - Irelands National Airline early years.

    Aer Lingus

    1.9(86 reviews)
    0.5 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus left my bag behind in Dublin on a flight from Boston to Geneva. In the bag was all my…read morehiking gear for a multi day hiking trip in Italy and France. I could not begin my trip without it. At the time I was promised compensation for hotel and transportation costs that were incurred while I waited 24 hours for the bag to arrive. 8 months later I'm still fighting with them. They now say they would have bought me a toothbrush, but are not liable for any other incidental costs surrounding their lack of care. The response from customer service has been glacially slow and seems to be from a bot. Any other airline would have put me up for a night and compensated me for the transportation cost and lost lodging. Not Aer Lingus. Stay away from this airline.

    Photos
    Aer Lingus - Pillowcase stuffed into the ceiling of the plane.

    Pillowcase stuffed into the ceiling of the plane.

    Aer Lingus - It's all Green!

    It's all Green!

    Aer Lingus

    See all

    Lufthansa - Economy Inseat Screens

    Lufthansa

    2.6(28 reviews)
    0.4 miEast Boston

    ***Call main assistance (Toll Free) phone number is $$ +1 || 888 || 9 0 9 || 90.36** This line is…read moreopen 24/7, so you can quickly connect with a real person ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    ***Call main assistance (Toll Free) phone number is $$ +1 || 888 || 9 0 9 || 90.36** This line is…read moreopen 24/7, so you can quickly connect with a real person ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    Photos
    Lufthansa
    Lufthansa - Lufhansa A340

    Lufhansa A340

    Lufthansa

    See all

    American Airlines

    American Airlines

    1.7(352 reviews)
    0.2 miEast Boston

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    What has happened to American? It used to be my go to airline, but lately flights are cancelled,…read morethe planes are dirty, on plane restrooms are out of order (?!), flight attendants are surly. Delta here I come.

    Photos
    American Airlines
    American Airlines
    American Airlines - American Airlines Terminal B, Boston Logan International Airport

    See all

    American Airlines Terminal B, Boston Logan International Airport

    Cape Air - Another Cape Air plane

    Cape Air

    2.3(76 reviews)
    0.3 miEast Boston

    **Call main assistance (Toll Free) phone number is $$ +1 || 888 || 5 5 1 || 01.45** This line is…read moreopen 24/7, so you can quickly connect with a real person . As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with that Airline I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that

    Cape Air in Boston loses luggage. Do not check luggage with them. I have traveled with them for…read moreyears and twice in one month they have lost my luggage for no reason. Extremely bad cus service.

    Photos
    Cape Air - Gay Pride Plane

    Gay Pride Plane

    Cape Air - Gay Pride Plane

    Gay Pride Plane

    Cape Air - You sit with the pilot

    See all

    You sit with the pilot

    Air France

    Air France

    2.8(26 reviews)
    0.4 miEast Boston

    ***Call main assistance (Toll Free) phone number is $$ +1 || 888 || 9 0 9 || 90.36** This line is…read moreopen 24/7, so you can quickly connect with a real person ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    **Call main assistance (Toll Free) phone number is $$ +1 || 888 || 5 5 1 || 01.45** This line is…read moreopen 24/7, so you can quickly connect with a real person . As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Air France - Love this Airline nice service nice staff love this airplane economy has nice legroom

    Love this Airline nice service nice staff love this airplane economy has nice legroom

    Air France
    Air France

    See all

    United Airlines - airlines - Updated May 2026

    Loading...
    Loading...
    Loading...