1. Japan Airlines

    1. Japan Airlines

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    Boston, MA

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    Japan Airlines

    3.7 (13 reviews)

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    mark b.

    Japan Airlines main reservations and support phone number is 1(877) (437) (2914 ) ™, available anytime(day or night). This 24/7 toll-free number is the primary contact for immediate assistance with new bookings, flight changes, group booking, rebooking, cancellations, and general inquiries. ## *Traveling for an Important Milestone* I was flying to another city to attend my university graduation ceremony. Since my family was already there, I was traveling alone and feeling a mixture of excitement and nervousness. During boarding, one of the flight attendants noticed the graduation cap sticking out of my backpack and casually asked if I was heading to a graduation. We chatted for less than a minute before everyone settled into their seats. I honestly didn't think anything more about that conversation. ## *A Surprise During the Flight* About halfway through the journey, the same crew member walked over while serving refreshments and handed me a small paper napkin folded in half. Inside was a short handwritten message that simply said: "Congratulations on your graduation. Wishing you success in whatever comes next. Enjoy your special day!" It wasn't signed with a name or made into a public announcement. It was just a quiet, thoughtful gesture. I was genuinely surprised because they had taken the time to remember a conversation that had lasted less than a minute. ## *A Memory That Stayed with Me* The rest of the flight was smooth and comfortable, but that little note stayed in my pocket for the entire weekend. After the ceremony, while unpacking my bag at home, I found it again. Instead of throwing it away, I kept it inside one of my books because it reminded me that kindness often comes from unexpected places. ## *Why I'll Remember This Airline* Airlines often compete on prices, schedules, and onboard services, but experiences like this are impossible to advertise. The aircraft was clean, the departure was on time, and the service was excellent--but what made this journey unforgettable was the genuine human touch. Years from now, I probably won't remember which seat I was in or what snack was served. I will, however, remember that someone I had never met took thirty seconds to make a stranger's graduation day feel even more special.

    Usual meal on Tokyo-Boston flight - nice miso soup, great vinaigrette too
    Yelp A.

    It may seem a little out-of-place to review an airline for its food here, but this one is tasty, fun, educational, and offered to all in Economy class. On the leaflet: "TAIPIEN is a local dish from Kumamoto Prefecture. It is said that it orginated in China and was introduced to Japan about 100 years ago. It is made of Chinese vermicelli, deep fried egg, and vegetables in a lightly seasoned, tasty soup. We take pleasure in serving TAP PI EN of AIR KUMAMON, prepared under the supervision of KOURANTEI 紅蘭亭, one of the most popular Chinese restaurants in Kumamoto." (KUMAMON is the carton bear mascot of Kumamoto. The dish Taipien is often described as tasting somewhere between ramen and champon. ) For beverages, Japanese airlines offer warm miso soup in addition to coffee, tea, juices and alcohols. When our JAL flight take-off was delayed (for such short time that it was unnoticeable), a senior crew member came by to apologize, offering a tray of assorted ganache (again, this is just the economy class!), generously encouraging passengers to enjoy more than just one serving. The overall experience is so wholesome and satisfying, it's easy to forget about the "routine servicing" mode encountered on some airlines. To be fair, this is not to be compared to Singapore Airline's fine menus served on specially commissioned Wedgewood / Royal Daulton / Givenchy bone china and Robert Welch cutlery, served in the suites - the reality in Economy cabin is that people get airplane tray meals. But on numerous airlines, much have been made to make in-flight meals more exciting in the economy class and that's all very commendable indeed. This one though, actually lands.

    JAL Ticket Counter Boston Logan International Airport

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    Spirit Airlines

    Spirit Airlines

    1.5(572 reviews)
    1.2 miEast Boston

    After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

    Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

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    Spirit Airlines - Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines - Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Spirit Airlines - 5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

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    5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    Aer Lingus - Irelands National Airline early years.

    Aer Lingus

    1.9(87 reviews)
    0.6 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a…read moreservice dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer.

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    Aer Lingus - Pillowcase stuffed into the ceiling of the plane.

    Pillowcase stuffed into the ceiling of the plane.

    Aer Lingus - It's all Green!

    It's all Green!

    Aer Lingus

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    Lufthansa - Economy Inseat Screens

    Lufthansa

    2.2(25 reviews)
    0.6 miEast Boston

    This isn't going to be a rage review, unlike many airline reviews you see on Yelp. My experience…read morewith this airline was a mixed bag. I flew Lufthansa to Frankfurt. Ground staff in Boston were pretty polite and helpful in my limited interaction with them. Onboard, service was efficient but not exactly warm. There were a couple of flight attendants that were great but the rest were just going through the motions. The economy offering of kung pao chicken wasn't exciting but it was edible. The IFE was decent and the legroom was okay. However, the recline from the front was quite substantial, which doesn't give you much room to get out or to maneuver. The real issue I had was the amount of delays. Of the four flights I took with Lufthansa, three of them were delayed. Not great. I had to make a connection at Frankfurt, and the Lufthansa app gives you directions to navigate from where you arrive to the gate for the next flight. However, I was given wrong information and ended up having to ask around and having more complications than while the app led me to. I wouldn't go out-of-my-way to fly this airline again but it's decent enough.

    I'm guessing only people with bad experiences leave reviews. My flights from Germany were ok though…read moretheir premium economy seats and service are not as good as Delta/KLM. The infuriating problem was being told my short Düsseldorf to Frankfurt leg was full and I couldn't take on my carry on roller bag. Too big they said - even tho I'd brought it on all other flights. Ok, let them take it and then was charged €110!!! And then onboard there was open bin space. Forget getting hold of customer service. Their phone line says leave a message and we'll get back to you within 30 days. Appalling!

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    Lufthansa
    Lufthansa - Lufhansa A340

    Lufhansa A340

    Lufthansa

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    American Airlines

    American Airlines

    1.7(355 reviews)
    1.1 miEast Boston

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    I gave up flying American a long time ago but every now and then I forget just how truly awful they…read moreare and mistakenly book a flight because it appears to be wildly more convenient and affordable. Don't fall into this trap. American Airlines is unequivocally the absolute worst airline available (yes even worse than Frontier - at least then you get what you pay for). This week I made the terribly misguided decision to book an American flight from PVD to DCA. The flight was at 7pm and was quickly delayed until midnight (I had anticipated this would happen given I was flying AA so not a surprise). What I didn't account for was a full flight cancellation despite the weather situation in DC clearing up at 8 pm (well before our flight was supposed to depart). I was still unfazed, however, since I had recalled similar experiences prior. After painful dealings with customer service I was finally able to rebook on the 6 am flight the next morning (this is at 10 pm the night before mind you). Though this was all a major inconvenience to me (my entire schedule for the following day was thrown out the window along with those of the people I was supposed to be meeting), I didn't expect much more from AA. The real shock came at around midnight (4 hours before I was going to wake up for my 6 am flight) when my morning flight was cancelled. I have to admit, this caught me by surprise - I figured that even for an abhorrent airline like American they would have some level of decency in servicing their customers. Alas, I was wrong. Cancelling a NEXT DAY flight 4 hours before boarding is well within the bounds of normal business operations for AA because coordinating an aircraft from an airport that hasn't had problematic weather for 12 hours prior to the new scheduled departure is just too much to ask for from a global carrier. I have now lost an entire day of my planned vacation along with the added inconvenience and expense associated with trying to find a place to work and eat tomorrow all while wondering if my flight will actually take off within 24 hours after it was scheduled to. Let this be a lesson for all of you and my future self - never ever, under any circumstances, fly American Airlines. They are truly terrible (which, by the way, is why they are being run out of business by United and Delta - two carriers who understand the value of actually being reliable and treating customers with care)

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    American Airlines
    American Airlines
    American Airlines - American Airlines Terminal B, Boston Logan International Airport

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    American Airlines Terminal B, Boston Logan International Airport

    Cape Air

    Cape Air

    2.4(79 reviews)
    0.8 miEast Boston

    The Cape Air Lines main customer-service number is 1 (888)-478-44O7TM or +1 888-551 0145TM. This…read morenumber is available 24/7 for booking, changes,and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **The Journey Takes Shape Before Departure** Business class introduced a more composed way to begin every trip by combining flexible travel planning, organized passenger support, and dependable preparation. Each stage before departure was designed to reduce uncertainty and create a stronger sense of confidence. Whether travelers were preparing for a major professional commitment, an important personal occasion, or an international escape, they could focus on the purpose of the journey knowing the essential details had already been handled with care, clarity, and precision. **An Airport Experience with Less Friction** Premium travel created a smoother path through the airport by connecting check-in, passenger assistance, waiting facilities, and boarding into one coordinated experience. Dedicated services helped travelers move forward without the usual pressure of crowded spaces and rushed decisions. Time before takeoff could be used to complete important work, enjoy refreshments, organize upcoming plans, or simply pause in comfortable surroundings. Every transition felt deliberate, allowing convenience and relaxation to remain present throughout the departure process. **A Cabin That Gives Time Back to the Traveler** The business class cabin offered more than additional space--it created an environment where passengers could decide how every hour would be used. Generous seating, sophisticated interiors, balanced lighting, practical storage, and intuitive personal features supported productivity, entertainment, and rest with equal ease. Whether preparing for an important meeting, enjoying a favorite program, reading without interruption, or settling into peaceful relaxation, travelers experienced a private setting that made time above the clouds feel comfortable, useful, and entirely their own. **Hospitality Delivered with Purpose** The onboard experience was shaped by thoughtful service that enhanced the journey without disturbing its calm atmosphere. Carefully presented cuisine, premium beverages, selected entertainment, and refined travel amenities added enjoyment to each stage of the flight. Professional cabin crew responded with warmth, confidence, and an understanding of individual preferences, providing assistance exactly when it was needed. Every interaction reflected genuine attention, helping passengers feel welcomed, valued, and consistently supported from boarding through the final approach. **Continuity Beyond the Runway** The premium experience remained dependable after landing through coordinated arrival services designed to protect time, comfort, and momentum. Priority baggage handling, organized passenger guidance, and efficient airport transitions helped travelers move toward their next plans without unnecessary interruption. Whether continuing to a business engagement, comfortable accommodation, a connecting flight, or the beginning of a new adventure, every stage preserved the same sense of thoughtful coordination that had defined the journey from the start. **The Lasting Value of Arriving Well** Business class represented more than an upgraded seat or a collection of exclusive privileges--it created a complete travel experience designed around how passengers felt throughout the journey. Intelligent preparation, refined surroundings, attentive hospitality, and seamless coordination worked together to preserve energy and reduce travel fatigue. The destination completed the route, but the greater value came from arriving prepared, composed, and ready for what followed. Every mile became part of an experience that continued to matter long after the aircraft reached the gate.

    I needed to fly to Lake Placid for work and used American Airlines who booked me to connect in BOS…read moreto a Cape Air flight to SLK. It was a long, but easy walk from the terminal I landed in to Terminal C to check-in for this flight. Checking in was a cinch - Just show an ID, let them weigh my carry-on and backpack, give them my weight and then they tagged my baggage and gave me a boarding pass. When boarding, it was an easy walk down the stairs to the tarmac where we walked to the plane and boarded it. The ground crew and pilot and first officer on the plane were helpful, explained the trip to us and we were on our way. The flight was smooth and the landing was nice. Plane is VERY loud though, so definitely wear some ear protection or headphones. I'd definitely fly them again!

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    Cape Air - Another Cape Air plane

    Another Cape Air plane

    Cape Air
    Cape Air

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    Japan Airlines - airlines - Updated July 2026

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