I had contacted Vinny to help me plan a trip to NYC. I had already booked tickets for the Statue of…read moreLiberty and Ellis Island and was looking for hotels. As someone with multiple jobs and a very busy life, I could not look at another hotel online without tearing my hair out. I contacted Vinny and he and I chatted about my trip, and then we had a phone consultation where we went over the particulars of our trip. He found me a reservation at the Empire Hotel which was great! It was centrally located, had amenities we needed and was within my price range! Before we left Vinny also sent me discounted deals that he thought we would like! Vinny was available during our trip to help us out! We called from the car to ask about parking at the hotel, and we called about potential travel issues on the way home. Vinny was there every step of the way! It was really great to work with him, and I will definitely be using him in the future!

Ohana Travel and Tours organized my first (and only) trip to Hawaii, and it was fantastic! Every…read moreday was a new adventure, from hiking through waterfalls to see the Grand Canyon of the Pacific, to a boat tour with snorkeling. I went with a small group, and Vincent crafted an itinerary to please everyone. We went horseback riding, dined at great restaurants, and relaxed on gorgeous beaches. Highly recommend.

Kasia did a great job helping us with airfare, and hotel reservations…read more Very responsive to our questions.

This travel agent either tried to rip me off or is grossly incompetent. You are better off going…read morethrough someone else. DO NOT TRUST THIS WOMAN. Read from bottom Ok Kasia, But your mistake of not checking other options would have cost me $1000. A pretty good chunk of change. Part of going through a travel agent is that I don't have to worry about things, letting a professional do the worrying for you. Trusting them to do a competent job. Getting the best price for a quality experience. You are hurt that I would think you were ripping me off? True, I don't know you. However, people everyday are being taken advantage of. This is a fact. What happened was either you were ripping me off for 1000 dollars or you made a mistake/poor judgement that was going to cost me 1000 dollars. I'm unsure what's worse: incompetence or greed. Regardless,I am willing to go through you at your price if you are willing to do something that reestablishes trust. What are you willing to do to secure my business, my trust, referrals and a positive review on Yelp? Sent from my iPhone On Nov 9, 2015, at 4:54 PM, Kasia Miatkowski wrote: Brian , I was just way to fast to email you and not check other options. I am so sorry for this . I am hurt you think I can rip anyone after being in this business for so long. Obviously you do not know me!!!!!!! As a travel agent we can work with few sources and sometimes and they very in price/very often/. I emailed you and then did see some lower possibilities. I am not adding any money to any of packages. You do not know how travel agency I own operates so please do not assume I "added" to a total price. Instead of asking for explanation you are assuming I am trying to rip off. Also , I take pride in making vacation for any budget and just because I am located in Andover doesn't mean I am only helping with big budget vacations. I own this agency , I am in this business for over 20 years , I love what I do. I am glad you are giving me possibility to explain/well , to be honest I would anyway without your email/. Again , I am sorry for not immediately responding to you with lower price , and let me assure you I was intending to let you know of lower price. Best, PS somehow I feel like in high school. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 4:41 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia, When we had talked in your office, I told you of two reasons why I wanted to meet you. One was a short term goal (to get away for a few days for thanksgiving holiday)...and the other was a long term goal (to build a relationship with a travel agent in my area). I intend to travel much and often. It is important to be able to trust those that I am in business relationships with. I need to be economical with my discretionary income. Perhaps you are used to working with people in Andover and they probably have significantly larger budgets than I. However, you gave no explanation as to why there was such a wide gap between my price 3,100, and your price 4,095.20 . I am wondering if you just made a big mistake in your addition of costs....or if you are price gouging. There's a part of me that thinks you were going to try and rip me off, Kasia. Now I met with you and felt like you knew your business. I also felt like you were a very nice lady. You should be paid for that and your price of 3,258 seems fair to me. But why not set that price at the beginning? I am suspicious of you now. That said, I want to give you an opportunity to explain yourself and make this right. I want to feel good about doing business with you now...and in the future. I also very much want to leave you positive reviews on Yelp, where I saw your business originally. Does this make sense? Do you understand my position? Brian On Nov 9, 2015, at 4:04 PM, Kasia Miatkowski wrote: You are correct. I can do it for total $3258.00/with same flights as before/ . Or $3138 with flights returning from PR at 6am. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 3:56 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia I'm showing a bedroom suite online (with a kitchen) at the rincon for $1673 for the dates specified. I'm also showing flights to Puerto Rico for the dates and times we need for 699 dollars. If you add that up, that's 3,000 dollars. If we didn't go through you, we would save close to 1000 dollars. To me, that seems like quite the savings. Am I missing something here? Brian Sent from my iPhone On Nov 9, 2015, at 3:37 PM, Kasia Total will be $4095.20 Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 0

Took a trip from 9/19/2019 to 9/30/2019. Previous charges were on my credit card for airlines,…read morehotels, cruise from Montreal, to Boston and insurance $4593.39 but no invoice was ever received from Magrane Travel. When I returned home I found an additional charge of $2332.00 added to my credit card. I Contacted Magrane Travel by email the following week requesting an invoice for the entire trip since one was never given. His answer was "absolutely he would do it over the weekend". Over a week later I sent another email, attached to my original and his response requesting the invoice again. It is over a month and still no invoice. Friends traveling with me called twice and left messages. He has not answered any of us. Carol A Bishop

I have used Magrane Travel on a couple of occasions. Brian has always listened to my goals, made…read moreexcellent suggestions and tailored an outstanding trip. His service is excellent. On one occasion while I was on a trip - the municipal workers in Venice announced they were going to hold a one day strike the following day. As luck would have it I was to fly to Venice on that day, so my flight would have been canceled. While I had no clue of the impending strike, Brian was on the ball. He had no way to contact me, but left several messages for me at my hotel in London. By the time I returned to my hotel he had made contingency plans for my trip. I was impressed, because even after selling me my travel, he was watching how my trip was progressing and was there to help when a problem arose. Even before I new there was a problem he had a solution. That kind of service is priceless.

Great Service. Great Prices. Excellent after service. The owner is very helpfull and the products…read moreshe offers are good

I have been with this family agency since they were located in Davis Square Somerville. RIP to Mary…read moreBaker who was like family to us! Now her daughter Maureen is our go to person to book our vacations. You don't spend extra money but have someone to reach out to with questions, issues, or concerns to keep that weight off YOUR chest. Reach out before you plan your next vacation!

Based on the reviews here I was sure that this travel agency would be able to help us. We had a…read morepretty basic travel requirement, and sent very clear bulleted emails to them. Instead, it took several days to hear back and when we did: 1) they used some weird online service that asked for a login to even see the proposed itineraries 2) they had extremely long layovers and actually missed a city we were planning to visit for a few days In my mind, the whole point of hiring an agent is to make things easier and save you hassle. This has been the opposite.

We had an incredible trip to Italy visiting a number of beautiful areas, including: Bellagio, Santa…read moreMargherita, Tuscany, Sorrento and Rome. We worked directly with Rita to plan our itinerary, who was extremely accessible and knowledgeable. All aspects of our trip were done so well, from hotels, transports, tours and scheduled events. Most importantly, the experience matched, and even exceeded, everything we described to Rita when we first began planning our trip. Mike S

I highly recommend Mystic Valley Travel in Medford Square for your traveling needs…read more Rita and her staff are always helpful, cheerful, and have the expertise not available with on-line booking sites. I recently had to postpone a trip to Italy because my wife had a health emergency, and I was very glad I used MVT to book the trip. Rita took care of all the changes that had to be made, and her expertise and experience minimalized the hassles and costs associated with the last-minute cancellation. Because of her efforts, we were able to quickly reschedule the trip for the Fall. Bottom line-if you're planning a trip, especially an international one, I strongly encourage you to utilize the service at MVT.

Another perfect trip with Middleton Airport transportation. Arrived to the minute with exceptional…read moreservice. Respectful and courteous. Check them out!

Amazing experience all around. She planned our entire Disney Christmas trip and it was all perfect…read morenot a single problem from the car to our resort Stay. Cannot recommend this agent enough.