My cousin and I used Travel Reports to coordinate our trip to Greece this past June (the owner, Mark Drago, was highly recommended to my cousin bya close friend that had utilized his services in the past). We planned a very ambitious trip which included visiting 5 islands in 10 nights. The good was all the hotels were 4-5 star and ranged from decent to extraordinary; our travel within Greece was arranged very well and we experienced no lags or obstacles; all travel documentation was extremely organized and reviewed in comprehensive detail. The bad unfortunatey, for me, outweighed the good. Overall communication after the initial in person consultation was extremely poor. My request for him to identify and connect us with local travel agents @ two of the islands went ignored, despite his verbal agreement to do so. This was in case a ferry went out of service or in the rare event that the airport went on strike (these things do happen in Greece and a week before we left a ferry service we were scheduled with went out of service!). I also wanted this information due to the time change. Poor information was given regarding some logistics, i.e.: we were told ferry service information was easily accessible at each port (it was not); we were told it was easy enough to schedule water sport activities once on any island (the service we used required at least a week's notice & we were only on the island for 2 nights).
Overall, the entire experience may have been much more satisfying if Mr. Drago were more attentive, more empathetic with our requests/concerns. However, the feeling was more of indifference and dismissal. read more
