Reserving the car service was easy and fast, the response time to my questions was very fast, and the price was the best out of all of the quotes I obtained. It was just what we needed to get our son home from a trip to Japan back to college from Logan Airport after midnight. We weren't able to make the trip to Logan to give him the ride ourselves, so we had to find a reliable and trustworthy way to get him back to campus, and I'm so glad we found Regal Coach Boston. The owner was responsive and gave his personal assurance that all would work out well, and it did. The driver contacted our son and us while he waited to meet our son at the terminal, and made it very easy to connect, even though my son's flight was delayed. We are very appreciative. We will count on this business again in the future. read more

Do not recommend this service, unreliable drivers. If you are trying to go to Logan you are better off getting an uber.

My friends and I went to Four Winds in August. Our driver's name was Mr. Xavier Thomas. He was a skilled and competent driver. He made our trip safe by maneuvering around potential hazards like low bearing viaduct. My friends and I were impressed. Also he was polite an humble. A complete gentleman. Thank you for your service. Ms. S. Johnson. read more

Yeah the last remaining star I left went away after the tirade about how unfair we were. He was supposed to pick us up at 6. At ten past we called him to ask where our ride was. He had to call the driver only to tell us he was still 45 minutes away! My husband has limited mobility. Our concern was not about eating...we don't eat AT Logan...ever...but go directly to the gate. And the wheelchair guys who bring us there will vouch for that and also vouch for the fact they are tipped quite well. Our concern was about having the time to get the wheelchair to the gate. But to say he was never late when they were consistently 5 or so minutes later than scheduled? All the other limos we've hired are at the house early...just sayin. And we frequently asked Steve and his other driver about tipping and the answer was always the same...the tip was included. No worries lots of other services out there that honor their commitments, don't leave people hanging and don't include name calling as part of their customer service.... read more

This company confirmed an airport pick up for 9:00 PM. Never showed, never answered texts, calls or emails. Great way to start our vacation! Very unprofessional. How do they stay in business when treating customers like this is beyond me. Zero stars and I recommend staying away from this company. read more

Regal Coach is unreliable, zero attention to detail. Below is my confirmation. They don't pay attention to details. Driver showed up at 9:30 pm with no car seats in the SUV despite several confirmations verbally and by email. We were stranded at Logan on Sat night at 10 pm with two kids under 3 y.o. Got home after Midnight. Advice: Book another reliable car service. read more

Regal Coach - Zero attention to detail. Ruined a perfect week in Orlando. - A detailed schedule showing pickup at Peabody, drop-off at Logan/JetBlue, with specific times, date, and special requests for two children. - Airport Shuttles Near Me - Reading, Massachusetts

Regal was right on time with a large, clean Yukon XL for our 5:00 AM ride from Reading to the airport. They confirmed our ride by text the day before and installed a requested child seat for us before they left to pick us up. Driver was safe and friendly and we were totally satisfied with Regal's service. Will use again! read more

Excellent Service. We've been using Regal Coach as our go-to airport transportation service for several years and they are always professional, friendly and on time or early. The cars are clean and provide a nice, stress free ride to Logan airport. I have experience requesting pickups both very early morning and later in the evening. They are always there and ready to pickup, even when the flight lands early. They send you a text with the pickup location and you are good to go. I have also used them as transportation to events in Boston for the night. Easy to book, invoices arrive after your pickup. I only have good things to say about them. I highly recommend Regal Coach. read more

This was my first time using a car service (outside from your uber and taxis), and I was happy with the experience. I booked something in less than a 24 hours notice, and they were able to accommodate(all via email). The pick up and departure pick ups were prompt and punctual, their cars were clean(they offered water)and the drivers were nice and drove well! I plan on using them again in the near future. My only feedback would be to ensure the drivers are holding up a sign with the passengers name when the pick up is at the airport- to avoid the guessing game and playing phone tag. Or even have a sign of the company name in the window of the car. Other than this! 5 stars:) read more

Poor. Never showed up despite confirmation. Unbelievable. Then driver called me 25 minutes after the scheduled pick up time to tell me he would be there in 25 to 30 minutes. I would have missed my flight. Not an experience you want to have to start your trip. Called an Uber. Faster and cheaper. read more

I would highly recommend Regal Coach. My husband and I used them December 2016 for an international trip from Logan Airport. The Driver picked us up on time with a clean black sedan that made for a comfortable commute to the airport. I am someone who often feels unsafe in cars with new people driving, but felt very comfortable with the skills and safety of our driver. Our return trip was just as comfortable even with a few hour flight delay. The Regal Coach driver tracks your flight, so the make sure they're there for you and account for baggage pick up. Communication was easy through text message with the driver and booking was easy through email. We had such a great experience that we already booked them for our next trip in June 2017! read more

we used Regal Coach in Reading for round trip transportation to Logan airport. Our driver Peter was excellent, as he helped with car seats for the kids, and explained how the pickup process works when we get back to Logan. The best part of our experience was that we encountered a delay of many hours, then a cancellation of our return flight. Steve at Regal kept in touch with us the whole time and assured us when we do get back to Logan we would have our car waiting. Sure enough returned 2 days later than we were scheduled to arrive and at 10:30pm. On landing our driver Mike reached out to let us know he was there and waiting. great service and wonderful experience, thank you! read more

I was shocked to see a bad review until I noted that the reviewer had the wrong Regal! Don't be misled by that error. I have been utilizing Steve and his team for the past several years several times a year and the service is top notch! I would use no one else!! read more

I've used a lot of limo/car services (primarily for work purposes), and there is nobody compared to Regal. Steve -- the owner -- just knows how to run a good business. He is so prompt in responding to requests, and so efficient. All he needs are flight numbers and he's always waiting for me when I land after traveling. I don't even have to confirm anymore. He's just there! It's a bonus that he is such good company! (Everyone hates the Uber drivers who don't even say hello OR never stop talking). Steve and his team are truly a pleasure to work with. Trust me, I get it, car services are a luxury. But this one is WORTH. EVERY. PENNY. read more

Regal Coach - Waters waiting on every trip. - Airport Shuttles Near Me - Reading, Massachusetts

We had been using Regal coach for 6 or 7 years for airport transportation, at least twice a year, and never had an issue... service was always excellent. In March of this year we were picked up by one of their drivers at the airport and he indicated they were quite busy, business seemed to be good. A couple weeks later we contacted Regal to book another ride to the airport because we had to fly out again to another state for the closing of a house sale. After filling out the online form and several emails and phone calls - - -NO RESPONSE whatsoever. At the last minute I had to scramble to find alternative transportation. After returning home I reached out again to Steve for an explanation as to why my requests for a ride were ignored, and asking if their services would be available to me going forward. Again...NO RESPONSE. I thought they had suddenly gone out of business. We have found another reliable transportation company but I am still wondering why Regal refuses to provide any answers. read more

Fantastic car service from airport. Pickup was well planned and scheduled. Payment was easy. Driver was polite and courteous. Driving was very good in bumper to bumper traffic home on the north shore. Price is right. I will use them again and also spread the word of great customer service. read more

If I could give zero stars and leave a review I would. We have used them for years. This company used to be AWESOME. Then they merged ans are now regal coach. The past THREE times I've used them they don't show up and we have to call them and they lie and tell us they're there... then I WATCH them pull up. NEVER again will I use this company. read more

Was worried about a super early pickup for a ride to the airport but the driver was on time, friendly, and helpful. Would use them again.

After seeing an ad for Regal Coach in a 5K run flyer from a community sponsored run in my community, I decided to give Regal Coach a try for a December 21st flight out of Boston/Logan. I called and left a message and within minutes I received a return call. My 4:15 pick up was set up quickly and when I expressed worry about such an early pick up, I was assured that they would absolutely be there and I had nothing to worry about. In addition to the phone confirmation, I received an email confirmation and the morning of my pick up, I received a text that my car was on the way-- I really appreciated this feature! My 4:15 car arrived on time and was clean and warm. The driver was friendly and personable. I would not hesitate to use Regal Coach again for an airport pick up/drop off or to recommend this service to any of my friends. read more

This was a company I used to recommend, but can no longer do that. We used Stephen and his business, Regal Coach many times in the past but our most recent encounter (March 2022) has been poorly handled. Even after a confirmed reservation, the driver never showed up. We tried to call, text and email Stephen and received no responses. After 30 minutes of waiting at the doorstep, we had no choice but to call an Uber ride, and were stuck with a surged pricing of over $200. Still no communication from this company apologizing for the no-show. read more

We used Regal Coach to pick up our Board Members visiting from Amsterdam. They were VERY quick to respond to emails, and were so helpful in every way. They offered the contact information to the driver for me to "check-in" I will certainly be using them again and recommend them to anyone that needs it for personal or business use! read more

Great service and prices. Nice having all fees and tips included as one price. Cars are clean and appear in good condition.

This was by fair best car service I used in a long time.i travel for work every couple of weeks driver was early helped me with my bags called me when I landed and made sure I was comfortable in vehicle. I had no hidden fees best service thank you regal coach .I will use regal coach every time I travel ! read more

Highly recommended!! Got a great quote for a ride to Logan Airport. I was a little nervous because we needed a 4:30am pickup. There was no need to worry, they were there a couple minutes early and everything went off perfectly!!! Thank you Regal Coach!!!!! read more

A++! I booked a pickup for my parents for a trip to the airport and my mom called after their arrival to tell me how happy she was. She could not say enough good things about the service. I used a different airport service before for business travel (so i never knew the actually price of the service), but when I asked them for a quote their price was DOUBLE what regal coach had quoted. I was honestly a little nervous booking for my parents with a company i'd never used before. After my parents told me how awesome Regal was, I'll definitely use them myself! read more

Great experience. Professional service. We plan on using Regal again very soon. I would highly recommend using them.

After my flight was cancelled the night before a 6am departure I was forced to rebook and figure out how to get from So. NH to Logan without much notice. I contacted Regal Coach at around 11pm for a pickup at 5:45am the next morning. They responded immediately. I expected a car but a pristine SUV showed up with a timely, professional, and friendly driver named Mike. Notably, Regal's price was the lowest by $30 among the 4 quotes I got. I cannot think of a more positive experience with an unfamiliar company. Regal Coach was a tremendous relief in a very stressful situation. read more

We used their airport service. We were flying out NEW YEAR'S day at 6am, our driver was right on time, despite it being the morning after New Years Eve. On our return, our flight was delayed by 4 hours, by the time we landed at Logan, it was now snowing. Again, no problems, Regal was there. We will DEFINITELY use them again. Highly Recomend them. read more

UPDATE: We were reached out to by the owner and graciously offered a complimentary ride to give Regal another try. We agreed and scheduled an early ride to the airport for 3:45AM on October 15th. Our ride to Logan Airport was smooth, safe and timely. As a result of this experience and gesture, I have added a star to my original 3-Star review. (Seen below) We will definitely be considering Regal in the future for transportation needs. --------------------------------------------------------------------------------- My experience with Regal Coach was a bit of a mixed bag. We elected to go with Regal Coach for a roundtrip drive to Boston and back after I read all the positive reviews on Yelp. My girlfriend and I were going to Fenway to see the Jason Aldean/Kid Rock concert on Friday, 9/9 from Andover, MA. The communication with Steve was great and making a reservation/payment was a breeze. The driver, Michael, showed up about 10 minutes early at our home to pick us up and was very courteous and kind, if not a little on the quiet side. (which is preferred!) However, on the ride in and back with Michael, we had a few close calls with other motorists. I had to hold my girlfriend's hand both ways to keep her calm through it all, as she does not like being driven by other people to begin with. Michael would cut into lanes at the last moment prior to lane drops and often ride too closely to the cars in front of us, which almost had us rear-ending a few cars along the way. Additionally, Michael was not at the pick-up location when we left the concert and we instead had to walk about 5 minutes to meet him as he was stuck in traffic. In the end, there was one close call in particular on the way back that was so jarring, the wheels screeched and we all jerked forward. Michael was quick to apologize and we didn't give him a hard time, but I don't think we'll be using Regal Coach in the future; while I'd be willing to give it a second shot, my girlfriend is more concerned and wary of the way our trip went. Michael may've just been having a tough day. read more

I booked Regal Coach for a 3:15 am pick up for a 5 am flight, the driver did not show up. We waited till 3:45 am then woke a family member to drive us. I called and emailed multiple times in the following days to find out why the driver did not show and to find out about a refund with no response. Yelp has kindly offered to refund the voucher price. read more

I have used Regal Coach a number of times. Every time has been a great experience with top class service. The vehicles are immaculate and the drivers are extremely professional, pleasant and helpful. I have used Regal Coach for business use and personal use with my family. I highly recommend Regal Coach and I will continue to be a happy repeat customer. read more

I contacted Regal Coach looking for an estimate for the cost of service for a round trip to/from Logan Airport. Their estimate came back quickly and the price was unbeatable compared to the other local transportation companies I had contacted. The car showed up on time, the car was very nice, comfortable and clean! The driver was very helpful loading our luggage. We traveled with our two kids (5 years old and 4 months old). Our return flight landed early and the driver was there! Not only did they monitor our flight but it was down pouring and the driver came in and helped us get all of our luggage outside. I was amazed with how courteous and help he was. read more

Service was quick and lovely - I had contacted Regal early in the day about airport transportation and Steve got back to me right away. The car was clean and comfortable. Pricing is very reasonable, especially when compared to other companies offering the same service. I will absolutely use Regal again! read more

There are too many car services out there to give your money to Regal Coach. The owner is rude, condescending, and not someone I'd recommend doing business with... Due to a snowstorm, my flight was diverted to another airport, but arrived at Logan, and the driver had the flight information so they could track it. When my driver wasn't there, I ordered an Uber and made my way home. The next day I get an invoice for $40 for a "missed reservation". When I questioned the charge, the owner replied - "most reasonable people would understand there are costs incurred when you miss your pickup, so we are charging you for the drivers time and tolls." After 3 business days, the owner submits another invoice, this time for $75 saying - "I tried to be reasonable with your airline predicament from last week. You have chosen not to take care of payment in a timely fashion. If payment is not received by today you will be responsible for the full amount of invoice. This is our policy and also industry standard to charge full price for a missed reservation with less than 2 hour notice. There will also be a $5.00 per day late fee charge. Sorry it has come to this point, but this is the path you have chosen." My response: To be honest, this is poor customer service on your part. I was never shown or made aware of a "policy" that I would be paying $40 when my flight was diverted to another airport. I was willing to pay the invoice but was given less than 5 days to make payment, and then you just decide I owe you $150 because I didn't pay in a "timely fashion" ... Most businesses consider 7 days timely. Please show me the policy which is available to your customers and outlines fees for missed pickups, timely payment, late payments etc. It is my understanding that I received a one way ride for $75, which is all I owe. Failure to show me your public customer policy and failure to adjust the invoice to show $75 due, will result in me contacting the Better Business Bureau. You can not just decide to charge customers for services not received and you can not just make up late payment and timely payment fees that are not understood and agreed to by your customers. If you re-invoice at $75, I will pay it today. Otherwise, show me your customer policy (its not on your website nor is it in any emails). this was the owner's response: "I really did not want to communicate with you any further, yet here I am. You don't get the part about me trying to be nice and only charge you half fee. In all honestly, you feel as though you owed nothing based on the tone of your email questioning the charges, as if "why should I pay"....the fact almost a week went by since that email, and you did not pay the invoice, which prompted me to drop the nice guy routine and charge you what anyone else would be charged for a missed reservation. I did have a morning meeting set up with my tax attorney, and I did mention the late fee charges. (I Don't have to lie about something as frivolous as this) - Personally, I don't care for you, your smug attitude and your once a year transportation needs. Being self employed allows for me to sometimes choose who, when and where I do business with. Like a pesky mosquito, your lame reviews will go away....you turned a simple transaction into something ugly, and all along I was trying to be nice, but to a cheap dink that does not matter!! Pay your invoice or don't, but if a trip to small claims court is what you want, then so-be-it." Do you want to give your money to this guy? read more

Amazing service. My parents were stuck at the airport with an extremely delayed flight from Bos to NYC, which would have caused them to miss their grandkid's birthday party. I called Regal, and Steve got a driver to the airport within the hour to take them to NY. They were in the city before their original flight even took off. And much more comfortable of a journey too - in a brand new SUV and at a reasonable price (MUCH cheaper than Uber in case you were wondering). Amazing!! We will definitely use them again!!!! read more

I've used a few different airport transportation services in my time, and while none have been unsatisfactory, Regal Coach stands out above and beyond the others. They were right on time, knew where they were going, and got us there faster than we expected. On the first pickup, we were leaving at 5:30 for an 8:40 flight, and it went off without a hitch. The driver, Stephen, was also our driver on the return trip. He helped us with our bags, and let us know where he would be when we returned from vacation. On the return trip, he was right there again when we got out of the airport after clearing customs. I was afraid that there would be a long delay getting through, but the flight was early, and the process went smoothly. Regal Coach scores high on reliability here. He was a pleasure to deal with on all fronts. For the price, they're not expensive, coming in under a few quotes that I checked, and over a few others. However, the quotes that they were underbid on didn't include the gratuity or tolls. I also don't mind paying a little more to not ride in a car that feels like it's being driven into the ground, and the town car was clean, and quite comfortable. We'll definitely remember Regal Coach for our next ride to the airport. read more

Steve is the best. I love regal coach. I use them weekly for work and I've never been late for a flight or even close to it! Steve is a proud small business owner and he is an honest, hardworking guy with a great team of guys in his crew. Not to mention, the prices are very competitive in the Boston area! Thanks Steve, you rock! read more

Can't say enough good things about the service of Regal Coach. Driver was on time, very professional, and friendly. The SUV was a 2016 Yukon in immaculate condition. I got several estimates from car services and Regal Coach beat them all by $60.00 each way. If you are looking for a top rate car service with the best prices, check them out. read more

Great service, fair price and nice vehicles for transfer to/from Logan. I needed 4:15am pick up from my home and the return was a 1am pick up at Logan. Both drivers were on time, friendly and courteous. The owner was very helpful in answering my questions and had an established invoice process that worked very smoothly. read more

We booked Regal for an airport shuttle for an early Sunday morning flight. The driver was bang on time -- although be aware they will not contact you when they arrive. It's on you to be where you said when you booked them! And he was there right when he said. Driver was courteous, helped with bags, opened and closed doors... No small talk but excellent service. Easy payment by card on the driver's phone. Will use again when we don't want to risk an uber driver being around or not to catch a flight on time. Would appreciate a quick text or call when you arrive for ease of service- we called the company only to be told he had already arrived. read more