Kasia did a great job helping us with airfare, and hotel reservations. Very responsive to our questions. read more

This travel agent either tried to rip me off or is grossly incompetent. You are better off going through someone else. DO NOT TRUST THIS WOMAN. Read from bottom Ok Kasia, But your mistake of not checking other options would have cost me $1000. A pretty good chunk of change. Part of going through a travel agent is that I don't have to worry about things, letting a professional do the worrying for you. Trusting them to do a competent job. Getting the best price for a quality experience. You are hurt that I would think you were ripping me off? True, I don't know you. However, people everyday are being taken advantage of. This is a fact. What happened was either you were ripping me off for 1000 dollars or you made a mistake/poor judgement that was going to cost me 1000 dollars. I'm unsure what's worse: incompetence or greed. Regardless,I am willing to go through you at your price if you are willing to do something that reestablishes trust. What are you willing to do to secure my business, my trust, referrals and a positive review on Yelp? Sent from my iPhone On Nov 9, 2015, at 4:54 PM, Kasia Miatkowski wrote: Brian , I was just way to fast to email you and not check other options. I am so sorry for this . I am hurt you think I can rip anyone after being in this business for so long. Obviously you do not know me!!!!!!! As a travel agent we can work with few sources and sometimes and they very in price/very often/. I emailed you and then did see some lower possibilities. I am not adding any money to any of packages. You do not know how travel agency I own operates so please do not assume I "added" to a total price. Instead of asking for explanation you are assuming I am trying to rip off. Also , I take pride in making vacation for any budget and just because I am located in Andover doesn't mean I am only helping with big budget vacations. I own this agency , I am in this business for over 20 years , I love what I do. I am glad you are giving me possibility to explain/well , to be honest I would anyway without your email/. Again , I am sorry for not immediately responding to you with lower price , and let me assure you I was intending to let you know of lower price. Best, PS somehow I feel like in high school. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 4:41 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia, When we had talked in your office, I told you of two reasons why I wanted to meet you. One was a short term goal (to get away for a few days for thanksgiving holiday)...and the other was a long term goal (to build a relationship with a travel agent in my area). I intend to travel much and often. It is important to be able to trust those that I am in business relationships with. I need to be economical with my discretionary income. Perhaps you are used to working with people in Andover and they probably have significantly larger budgets than I. However, you gave no explanation as to why there was such a wide gap between my price 3,100, and your price 4,095.20 . I am wondering if you just made a big mistake in your addition of costs....or if you are price gouging. There's a part of me that thinks you were going to try and rip me off, Kasia. Now I met with you and felt like you knew your business. I also felt like you were a very nice lady. You should be paid for that and your price of 3,258 seems fair to me. But why not set that price at the beginning? I am suspicious of you now. That said, I want to give you an opportunity to explain yourself and make this right. I want to feel good about doing business with you now...and in the future. I also very much want to leave you positive reviews on Yelp, where I saw your business originally. Does this make sense? Do you understand my position? Brian On Nov 9, 2015, at 4:04 PM, Kasia Miatkowski wrote: You are correct. I can do it for total $3258.00/with same flights as before/ . Or $3138 with flights returning from PR at 6am. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 3:56 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia I'm showing a bedroom suite online (with a kitchen) at the rincon for $1673 for the dates specified. I'm also showing flights to Puerto Rico for the dates and times we need for 699 dollars. If you add that up, that's 3,000 dollars. If we didn't go through you, we would save close to 1000 dollars. To me, that seems like quite the savings. Am I missing something here? Brian Sent from my iPhone On Nov 9, 2015, at 3:37 PM, Kasia Total will be $4095.20 Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 0 read more

Colpitts Travel - Colpitts travel being abusive towards a potential client. Do you want to be treated like this? - Travel Services Near Me - Andover, Massachusetts

Kasia , the owner of Colpitts Travel is a terrific travel agent, wonderful person, and very knowledgeable in many areas of the travel industry. In the past I've relied on internet services to book trips, but since I've stumbled upon Colpitts Travel I've truly experienced relaxing vacations without a hitch. For instance, it is evident that she has personally visited almost every island in the Caribbean. With that she's given me first hand (and honest!) comments, recommendations, and her own photos of many hotels/beaches. Colpitts Travel is easy to find and park in downtown Andover, MA right on Main Street which is another plus for me! Kasia has worked on trips for me both in-person and over email/phone and it's been a five star experience every time. I've recommended her to my friends, who have booked honeymoons, cruises, and European trips and I've only heard good things from them too. Five stars, I highly recommend it! read more

The best travel agent I have ever worked with. As a frequent international traveler, I find Kasia to be an indispensable resource for advice and ever-present service. She always thinks of the things I am missing or need to know about regarding travel to nearly every corner of the globe. Just the other day, her advice on how to transfer award points between credit cards and airline FF programs saved me thousands on a business class plane ticket to the U.K. She is always available by phone, text or email and will do what it takes to provide support when you are on the road. I've recommended her to many people and have been thanked every time. read more

We have done several trips to Italy and highly recommend Maggie @ Colpitts! Fantastic detailed planning and her amazing ability to be flexible made our trips so enjoyable. We never had to worry about meeting drivers, tour guides or the quality of the accommodations. Everything went smoothly and we won't go without consulting her! Thank you Maggie! read more

I was working with Kasia to coordinate travel to attend a wedding. To start, she did not return phone calls and was hard to reach. After getting in contact with her I paid the deposit for the trip. When I later called back to pay the final bill, she claimed I had not paid my deposit. After having to prove that I paid, I was told my trip was booked and I was all set. However, once I received my confirmation I noticed that my name was incorrect. I called immediately and was assured that the problem would be fixed. When I received my travel documents, the error was not corrected and I had to handle the situation myself. The reason I am giving two starts is because we actually did make it to our final destination and back without issue. However, I will say that Kasia left out many details and over looked important facts. I would not use her again. read more

I was referred to Kasia by a trustworthy friend who raved about her experience with Colpitts Travel, and my expectations were actually exceeded before and during my trip! Kasia was a wealth of information, had traveled exactly where I was going in Italy, had amazing and practical ideas for sightseeing and fabulous tour connections in every city! My travel documents were perfect, well organized with many phone numbers incase our flights were delayed and we couldn't make a specific tour, etc. Kasia also had many good travel tips, which she was generous in taking the time to share. (Do's and don'ts all along the way!!) I would highly recommend Colpitts Travel, and specifically the opportunity to work with Kasia. I can't wait to plan my next trip with her!!! read more

Colpitts Travel recently helped my family plan a two week vacation to Ireland, with multiple lodgings and multiple sites to see. This included traveling with a small child - Kasia was GREAT at answering any and all of our questions regarding car seats, admission prices, suggestions of family friendly sites! She made amazing suggestions based on our budget and even helped us figure out the right times to fly that would result in the least amount of jet lag. She responded to all of my emails and calls in a timely manner and we had, hands down, THE BEST vacation!!! read more

The best experience we have ever had booking a trip was with Kasia, owner of Colpitts Travel. She helped us book our recent trip to Playa Del Carmen, Mexico. Her first hand knowledge of the area and hotels was indispensable. She paid close attention to our needs and made ideal recommendations, taking away all of the stress involved with planning our special vacation. Our vacation went smoothly from start to finish. We will definitely have her book our next vacation! read more

Kasia has been great to work with! I recently booked my second trip through Kasia and couldn't be happier. I had a few different destinations in mind and Kasia helped me narrow it down by finding out what I was ideally looking to get out of my vacation. She sent me multiple options along with pros and cons of each resort and was quick to get back to me with any questions I had. Kasia was also great at helping me set up the payment, all travel accommodations to and from the hotel, and some fun activities to do while there. I will DEFINITELY be working with Kasia again to book my next vacation! read more

I came to Colpitts when multiple people recommended it to me. I was planning my honeymoon, and I was looking for someone who could advise me on cities I was excited to visit but that I did not really know. Kasia helped us plan a general itinerary by booking our flights, making our hotel reservations, and making suggestions of tours to do for each leg of our trip. She did a fantastic job placing us right where we wanted to be while taking our budget into consideration. She made planning easy. I could not imagine having planned this trip without her. it would not have been the same. Go to Kasia! read more

Kasia--owner and travel agent extroidinaire is amazing. She has a clear view and vision of what is needed to create a perfect trip. She thinks of the details, speaks to the Right guides in foreign countries and makes sure All the details are covered. Our recent trip to Paris, London and Scotland was a dream thanks to Kasia's planning! Her experience and knowledge of European travel intimacies helped us tremendously!! Can't wait to plan another trip with her! read more

We used Colpitts Travel twice recently. The first time we went to Aruba and we stayed at WONDERFUL place recommended by Kasia (owner of Colpitts). The second time Kasia arranged the most amazing trip for us to Portugal. This trip was so much better than we ever imagined. Kasia knows how to travel and she takes the time to get to know her clients. Everything went smoothly. She even called us the day we left and advised us to catch an earlier flight. We were fortunate to have her guidance since others our tour did not go through Colpitts and some people missed days in Portugal. Thanks to Kasia - our travel during retirement has been wonderful. I highly recommend you go through Colpitts if you want a GREAT time! read more

My husband and I were referred to Kasia by a friend and we couldn't have been more pleased. Flights were easy, hotels were top notch and the private tours that we had were so informative and fun with such wonderful and delightful guides. We added our own excursion to the repertoire and everything was seamless. A truly beautiful, relaxing experience thanks to Kasia's expertise. read more

Another great family vacation with the help of Kasia! We rely on her expertise each year and she never disappoints. We look forward to our next adventure based on her guidance. read more

I just recently came back from a trip to Jamaica that I booked through Colpitts Travel and I had an amazing experience with this agency! Our agent was Kasia and she was extremely helpful from the start; giving us options of prices/hotels and different locations to choose from to pick the best for our group. She was very accommodating and patient to put up with our difficult group as well! We were constantly changing the group number, dates, room selection, etc. and she always attended to our requests immediately. She continuously checked in and was kind and considerate throughout the process. If you need help with any travel decisions, I highly recommend going through Colpitts Travel! read more

We were planning our honeymoon and Kasia was great. When we called to make an appointment she was very flexible to fit the time we needed. She answered all our questions and gave us options so that we could make decisions that were best for us. She booked our trip right then and there and Kasia did all the leg work for us. We didn't have to worry about a thing!! We had a wonderful vacation and would definitely go back to her to book trips again in the future. read more

Working with someone like Kasia and Colpitts travel makes it easy to never book a trip through any other internet site ever agin. With over 20 years of experience, her hard work and dedication to her clients is second to none. My parents have booked several trips with her to Italy, New Zealand, and most recently London. When they were busy working full time jobs and raising two kids, Kasia made sure that everything about booking these trips was stress free for them. She set up flights, hotel stays, transportation, and offered great advice about the sites to see. When our family wanted to stay in Rome during most of our stay in Italy, she was quick to suggest we get out of the city and explore Venice for two days. Turns out, Venice ended up being my entire families favorite part of the trip. Most recently, my parents were SO thrilled with their stay in London, they want to go back! Kasia is an experienced traveler herself and offers a great perspective and professionalism that you can't get through a computer screen. No one should ever book a trip any other way. read more

We recently returned from the third international trip we've booked with Kasia over the past 10 years. We can honestly say that we would not think of taking such a trip without her planning and booking it for us. For all three trips (to Italy, New Zealand, and the UK), she collaborated carefully with us to assess all of our preferences, carefully explained choices to be made (giving us multiple options for items where we requested), and provided complete and detailed draft itineraries to examine before we booked. Hotels, transport services, tours, etc. that she books are always ones that she has either personally experienced or that come highly recommended from a global network of trusted partners that she's developed. For all three trips, she's arranged for us to pay up front, providing prepaid vouchers -- an approach that maximizes convenience. The facilities and services that were booked for all three trips struck the perfect quality/cost balance that we requested...and on the occasions when one did not, it was because it turned out to be even nicer than we expected for the money :-) . We're already looking forward to our next overseas trip, and know that we'll be in good hands when it comes time to plan and book it. read more