Kasia did a great job helping us with airfare, and hotel reservations…read more Very responsive to our questions.

This travel agent either tried to rip me off or is grossly incompetent. You are better off going…read morethrough someone else. DO NOT TRUST THIS WOMAN. Read from bottom Ok Kasia, But your mistake of not checking other options would have cost me $1000. A pretty good chunk of change. Part of going through a travel agent is that I don't have to worry about things, letting a professional do the worrying for you. Trusting them to do a competent job. Getting the best price for a quality experience. You are hurt that I would think you were ripping me off? True, I don't know you. However, people everyday are being taken advantage of. This is a fact. What happened was either you were ripping me off for 1000 dollars or you made a mistake/poor judgement that was going to cost me 1000 dollars. I'm unsure what's worse: incompetence or greed. Regardless,I am willing to go through you at your price if you are willing to do something that reestablishes trust. What are you willing to do to secure my business, my trust, referrals and a positive review on Yelp? Sent from my iPhone On Nov 9, 2015, at 4:54 PM, Kasia Miatkowski wrote: Brian , I was just way to fast to email you and not check other options. I am so sorry for this . I am hurt you think I can rip anyone after being in this business for so long. Obviously you do not know me!!!!!!! As a travel agent we can work with few sources and sometimes and they very in price/very often/. I emailed you and then did see some lower possibilities. I am not adding any money to any of packages. You do not know how travel agency I own operates so please do not assume I "added" to a total price. Instead of asking for explanation you are assuming I am trying to rip off. Also , I take pride in making vacation for any budget and just because I am located in Andover doesn't mean I am only helping with big budget vacations. I own this agency , I am in this business for over 20 years , I love what I do. I am glad you are giving me possibility to explain/well , to be honest I would anyway without your email/. Again , I am sorry for not immediately responding to you with lower price , and let me assure you I was intending to let you know of lower price. Best, PS somehow I feel like in high school. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 4:41 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia, When we had talked in your office, I told you of two reasons why I wanted to meet you. One was a short term goal (to get away for a few days for thanksgiving holiday)...and the other was a long term goal (to build a relationship with a travel agent in my area). I intend to travel much and often. It is important to be able to trust those that I am in business relationships with. I need to be economical with my discretionary income. Perhaps you are used to working with people in Andover and they probably have significantly larger budgets than I. However, you gave no explanation as to why there was such a wide gap between my price 3,100, and your price 4,095.20 . I am wondering if you just made a big mistake in your addition of costs....or if you are price gouging. There's a part of me that thinks you were going to try and rip me off, Kasia. Now I met with you and felt like you knew your business. I also felt like you were a very nice lady. You should be paid for that and your price of 3,258 seems fair to me. But why not set that price at the beginning? I am suspicious of you now. That said, I want to give you an opportunity to explain yourself and make this right. I want to feel good about doing business with you now...and in the future. I also very much want to leave you positive reviews on Yelp, where I saw your business originally. Does this make sense? Do you understand my position? Brian On Nov 9, 2015, at 4:04 PM, Kasia Miatkowski wrote: You are correct. I can do it for total $3258.00/with same flights as before/ . Or $3138 with flights returning from PR at 6am. Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 01810 Sent: Monday, November 09, 2015 3:56 PM To: Kasia Miatkowski Subject: Re: your travel in November Hi Kasia I'm showing a bedroom suite online (with a kitchen) at the rincon for $1673 for the dates specified. I'm also showing flights to Puerto Rico for the dates and times we need for 699 dollars. If you add that up, that's 3,000 dollars. If we didn't go through you, we would save close to 1000 dollars. To me, that seems like quite the savings. Am I missing something here? Brian Sent from my iPhone On Nov 9, 2015, at 3:37 PM, Kasia Total will be $4095.20 Kasia Miatkowski, President, Travel Consultant Andover Colpitts Travel 13 Main Street, Andover MA 0

They're very good and helpful although two times they did not tow and they still took my 4 a year…read moreaway from me they counted those two times when I was told they would take it off it's ok I give you guys a thumbs up still

If you do it...Make sure you ask for Colleen. She is a super travel consultant at a good Travel…read moreAgency and has been wowing people's travel lives for some years now. Shes young, smart and pretty hip so she knows ALL the good places that you and I need to go to. I have asked on many occasions for brochures, prices and ideas and she immediately comes back to me with a wealth of travel information, via email and snail mail. See people...this is why you DONT use expedia or any online services, you will never get the customized, heart to heart help from a call center, in the way the Colleen can provide. I have also started to ask for some travel help for my trip to Germany next summer, and shes right on top of things, even though its so far in advance. If you have any ANY troubles with your travel before or during, she is there to help you...like I said...you wont get this kind of awesomeness from a call center or computer, now will ya!? I highly recommend her services and I am pretty sure you can do business over the phone, in person and via email. LOVE IT.

Stephanie is a top-notch travel agent. She helped my son and I go on our very first cruise awhile…read moreback and we had an absolutely amazing time thanks to her. I had no idea about the logistics of a cruise (is it better to book a room in the front? Aft? How do the shore excursions work exactly? Etc) and she went above and beyond in helping me navigate the whole process. I really appreciated her professionalism but also how down-to-earth and friendly she was to work with. She made my cruise experience a delight and I'm so happy I had the pleasure of working with her. Highly, highly recommended.

I've been working with Stephanie for a couple years now. Many of my trips have been simple to…read moreplan...cruises and flights. Stephanie has been helping me with a more complicated trip to France. I've never been, so I'm clueless! Stephanie has been quite helpful and has helped keep the planning process organized! We are now booked and are looking forward to it! I recommend working with Stephanie for your travel planning.

Better customer service than this does not exist! Everyone was pleasant, helpful, and clearly enjoy…read moretheir work! If I start feeling depressed, I'm going to visit them! Lol.

I went for a MA DMV drivers license and Real ID and had a pleasant experience. I brought all the…read moreneeded forms and made my appointment online. Very nice staff and clean facility.

My wife and I just returned from the Ireland and Scotland Tour in September 2016 with Olde Ipswich…read moreTours were very satisfied with and impressed by the arrangements made by them. Prior to the trip, Robin in their office handled administrative details, airline reservations, and answered pre-trip questions. All questions and emails were answered the same day. All of the accommodations at the hotels and B&B's in Ireland and Scotland were first class and the food served at the breakfasts and dinners was delicious. The pace of the tour was just right and we were able to see and experience the sights of both the big cities as well as the small towns in both Ireland and Scotland. Our guide, Bob, and our bus drivers could not have been more friendly and helpful during the trip.They took care of everything.

My husband and I just returned from our 2nd Olde Ipswich Tour. This was the September 2017 tour of…read moreCroatia, Slovenia and Venice. Once again, Olde Ipswich not only met our expectations but exceeded them! Our hotels were all wonderful with superb breakfasts. The food in the restaurants was delicious!! Our local tour guides were excellent! In Ljubljana, Slovenia our guide suggested we go to Cacao for THE most decadent hot chocolate, it was served with a side of whipped cream.....how wonderful!! We have already signed up for our 3rd Olde Ipswich Tour!

Everything! Tony at Longwood Travel is great. He makes really good suggestions for your trip. He…read morefollows through. Takes care of everything. Even called and checked in on us when we got home.

We just booked our honeymoon through Longwood travel and to say we were extremely pleased is an…read moreunderstatement! Bruce had patience and was extremely informative. I never once felt pressured and truly believe he got us the best deal possible!!! Looking forward to the beauty of St John. Longwood travel will surely be booking our next trips! Check them out!

Your company's policy of battery replacement is deceitful. Your warranty is not honored. Had…read morebattery has jumped three times and won't hold a charge. Been a member since 1996 for 3 family members. I will be filing a complaint with the state and any other social media Howard Yanoff

Service with a smile, easy to schedule appointments…read more This is what the RMV should look like. It is a privilege to be able to take advantage of registry services at this location. The road test examiner was awesome and the front desk staff is kind and efficient. Highly recommend this location and AAA in general.

I walked in looking for a service of passport photos. I was greeted with a smile and "how can I…read morehelp you". After looking up my AAA account number I was notified that the photos would be free. They allow 2 passport photos once a year for free for members. I was pleasantly surprised. I was then immediately taken to the photo area for passports and had my picture taken. It only took a minute or two for them to be printed out and given to me in a nice envelope specifically made for them. I will definitely be keeping my membership. I've done my license renewal here as well as used their towing. Great value for the membership fee.

I just had the easiest passport photo, passport renewal questions, AAA membership card experience…read more I was in and out and armed with information and new headshots in what felt like 5 minutes! Thank you Sandra! The best.

I have done repeated trips with Rite Way travel and perfect service every time. They give great…read moreadvice on hotels and accommodations. Love this place!

On Saturday, Sept 21 2019 took a bus trip to NY, Liberty Island and Ellis Island. I was vey…read moredisappointed in the tour guide. He got us to the gate and then disappeared. We had to figure it out on our own. Next they brought us to the 911 Memorial and told us when to be back,again no info. We didn't know there was a 2nd building and museum, so we missed them. I enjoyed the trip, but I think the guide did not do his job.