Pro: RMV service on a Saturday for members.
Con: It is basically the full RMV experience, complete with a clerk behind the counter who lacked much courtesy or intellect.
Went in for a very basic RMV transaction. I had high hopes that it would be quick and painless. To make it even more painless, I carefully researched the form I would need and filled it out per the instructions. I arrived at the branch, full of smiles and feeling smug about my planning: My foresight to get a AAA membership and carefully fill out this form per the instructions will pay off with a painless transaction.
Entering the office I look to my right: The office is full of AAA employees happily helping people! Woohoo! Then I look to my left: The RMV line. This space in the office, delimited on one side by a rope, serves to separate those seeking RMV services from the happy people who needed anything else. This was my first clue that something was amiss.
My second clue came when I saw where the line led to: Exactly one person was handling RMV transactions, and this person is straight from the RMV school of customer service. I generally avoid naming and shaming individuals in Yelp reviews (moreover, I don't actually know the clerk's name), so for the purposes of this review I will refer to this clerk as Pat in homage of Patty Bouvier from the Simpsons.
The wait for Pat was easily 30 minutes. To the extent any of that delay is attributable to the person in front of me is unknown, but it is clear that Pat was not conducting business efficiently.
My turn for Pat came up. In Pat's presence, I could feel my hope for humanity slowly drain, as I stand face to face with the antithesis of courtesy and intellect. Pat took my carefully filled out and signed form and proceeded to add more to it while asking me questions. I protested, explaining that I filled out the form correctly -- the parts that Pat was marking up was not relevant to the transaction in question (this particular form can be used for many different kinds of transactions). I even pointed to the instructions on the form which clearly said that those questions need not be answered for this particular transaction.
Now a reasonable, thinking person would read the plain-English instructions on the form and agree that those questions need not be answered. In contrast, Pat flippantly dismissed my concerns, arguing that her interpretation is correct. Sadly that isn't the case: Far from being a difference of opinion, Pat was simply wrong.
To contrast this to an actual RMV branch, well, the Burlington AAA office does not do much to distinguish itself. Here are the pros and cons of coming here instead of going to the RMV directly:
* Pro: Saturday service
* Con: No chairs to sit in while waiting read more
