I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

Not only is this the best insurance company I've ever dealt with, but I've had nothing but…read moretop-notch, professional service from Christine Gentes, a Personal Lines Account Manager in their Dedham office. She's thorough and detailed in all her work, always making sure she does everything she can on behalf of her customers. Can't recommend them--and her!--high enough. (They're now part of Relation Insurance Services, by the way.)

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

Great! I had to look for new home insurance after my existing one refused to cover damage from a…read morefire that started down the street. Every other impacted neighbor was covered. Matt got us excellent rates for home and auto,

I have been working with Matthew Quinn for over 5 years and it has been a great experience. Matt…read morealways answers the phone directly and remembers me everytime I call. He provides great advice and is a pleasure to work with. I would highly recommend this agency for anyone that enjoys personalized service.

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

Amazing. Easy to schedule the renewal of my driver's license and update it to the Real ID…read more Great customer service. I was in and out in about 15 minutes.

Prompt service from Tracy Ann Napolitano for notary service. This particular branch also has RMV…read moreservices on site, which is a great feature and avoids having to visit the RMV for many services, but I did not make use of those services during this particular (most recent) visit.

If you're looking for the lowest insurance rates in Massachusetts, I'd look elsewhere. There are…read moremany other insurance companies in the area. My overall experience with this agency is unsatisfactory. I began by calling to get rates from them to get a second opinion after getting a rate from Commerce Insurance online. I was told they would get me the lowest rates among 9 different companies they represented. The lowest rate that Judy could offer me was about 20% higher than the rate I was given by a Commerce Agent. I fwded the quote that was given me and was later told it could be matched after some more discounts that were missing before could be applied. That should have been my first reason to walk away. I then got other quotes for renters insurance and after calling a few times, the quotes were different each time I called for for the same coverage. 2nd reason I should have walked away. Then I agreed to pay the quotes that I was given and needed to also register my car which was from out of state. I called the morning before I was going to head in to ask if I could register my car even though my effective date was 1 week later and was told right away that I could. I should have done more research as it's not possible to register a car without effective insurance. Stupid me, but shouldn't that be common sense to the agents who deal with this everyday. It wasn't until I was in the office that I found out I could not register my car that day. I wasted a 30 mile drive and about 2 hours of my time dealing with registration that couldn't even be processed until a week later. These agents do not tell the customers everything they need to know. There are many hidden fees that are applied on the quotes that I was never informed of. I even messed up and had signed up for EFT but wasn't aware that EFT and paperless billing could not be combined and added paperless billing and did not realize I canceled the EFT. I was then charged a fee for switching. Now it has been a whole month since my policy has been effective and I still do not know what I'm paying. Granted I've made a few changes and it takes commerce way too long to update my policy, but I have no idea what fees I've been charged and what my overall policy is. This agency doesn't follow up when they promise to and seem to just not care once the policy has written and signed. Overall a terrible experience dealing with this agency. Now I'm stuck with them for a year. I didn't even write all the problems I've had the last month, but the important ones that would easily make me never go to this agency again. Guaranteed I will be rewriting my policies with a difference agent representing Commerce once this year is up. Please contact me before going to this agency and I will explain and point out the mistakes they made probably over and over again. Many tips from lessons learned to save money on auto insurance policies.

I recently shoped around for insurance for my business, and Mike from Baldwin Insurance, was able…read moreto save me over 50% on some of my insurances. The other types of insurances, they were able to save me a little, but it wasn't nearly as noticable. I don't think it was just their underwriters, I think they actually listened to what I needed, and were able to tailor the plan to make it much more affordable, while covering everything that I needed.

After calling multiple Insurance Brokers looking for insurance quotes over the phone and being told…read moreNO by my first 3-4 insurance brokers, i then found Insure New England. I spoke with a very helpful woman named Courtney who walked me through the quoting process and was considerate throughout. She worked with me for about an hour on the phone and helped get me multiple quotes for auto and home insurance. Cant say enough about her demeanor and attempts to get me a cheaper quote. Thank you!!!

From the owner: Auto, Home, Life, Business, Pet Insurance & More.read more

Absolutely wonderful service and quality service. Thrilled with the workmanship. would highly…read morerecommend!

I was rearended a few months ago and just getting around to writing this. The other person was 100%…read moreat fault so I got their estimate and went to one of their insurance companies approved shops. Picke this one in part for convenience and in part for past reviews. They were great!. They had to go back to insurance company for an adjustment so took a little longer but the car came out in perfect condition. Looked like new. Paitn matched perfectly. Very satisfied.

The Hills Insurance Agency, Inc. we highly recommend it . thanks to the best customer service in…read morethe industry, good people to work with it . The Hills Insurance Agency, Inc. always has my company best interest in mind when quoting my insurance, it's like having family in the insurance business. Thank you Robyn McCarthy for all the help

I am 58 and have used a couple of different insurance agents in my time. Dean and his entourage…read morereally make (let's face it)the tedious tasks of insurance a lot easier. The entire office is knowledgeable and efficient. On top of that they're all great people. If I could give 10 stars I would!