I am very happy to see that the staff from the somerville office is now in Woburn. June has helped…read moreme out so much over the years with my auto ins. She knows so much about it and explains everything in great detail. The runners are always quick and helpful. I thought about canceling my policy when they left Teele sq however now that I have found them up in Woburn I will be staying.

I have been with this insurance company since 2005 and I have always had EXCELLENT customer…read moreservice. I have auto and apartment insurance through them. I have purchased/leased a 3 cars in the past few years and they were very efficient during the whole process. All of my coverage was explained to me very clearly and they even informed me of a discount I qualify for to make my premium lower (low mileage discount!). Unfortunately, I also had 2 cars that were totaled and as everyone knows that can be a headache. Not when dealing with Gochis! Everything was taken care of right away, I even joked that I got "VIP" service because the whole process went so smoothly, including getting me into my new car, the checks put through quickly, rental coverage, etc. It's nice to have an insurance company that you can call with any questions and you actually get a person, not a computer system. I think in the world of the internet we have lost some of that "personal experience" so it is refreshing to see that it still exists!

I have been a customer at Gochis for several years. Let me tell you how much easier they have made…read moredealing with car and home insurance necessities by having the same people answer the phone and be there in person every time you need them, all of whom know their jobs well and promptly take care of things. Barbara and Rosie are terrific!

It seems like everyone here doesn't know what they are doing and it takes forever to get a 20…read moreminute task done (2.5 hrs in my case).

This location does not accept my mail & does not return phone calls. The worst claim experience…read moreever.

I had a great experience working with Timothy Halpin /Commerical Lines agent. I contacted the…read morecommercial lines department as I needed one thing done. Well that one thing turned into a few due to what was needed on the COI wasn't on the policy. Tim stepped in did the "right " thing and was able to work his magic and get me the COI with all correct information before the end of the day. He was professional, courteous and very helpful. I know who to ask for if I have to contact this agency for a COI or Binder again! You rock! Jodi Baptiste Loan Analyst II

I've been dealing with this company for almost 20 years now. They provide amazing service and my go…read moreto guy over there is Tim. He is always quick with a response and keeping things headed in the right direction! With their wide array of offerings you will be pointed in the right direction each and every time.

This old-fashioned insurance agent is located in an easy-to-reach (well, easy to reach for Woburn)…read morespot on Main Street in a lovely old victorian house, bordering on mansion, which overlooks a perfectly manicured lawn. Not what you expect for your insurance agent, but after having had nothing but good relations with them over the phone, I was pleased to visit their office to pick up some paperwork, and find that they are just as nice in person as they are over the phone. Mary Jane Keane in particular is very nice to work with, though she's insanely busy all the time, and will take care of whatever issues you have just like that. ::snaps::. They'll compare policies, give you the right rate, and their old-school customer service is top shelf. Love these folks.

This might be the worst coordinated company I've ever had to work with. Travelers had an issue with…read moretheir billing and this company continued to tell me everything would be fine, I'd get billed, but not in a detrimental way. "we can work out a plan if worse comes to worse" Today (conveniently the Saturday of Labor Day weekend) they debited 6 months of charges totaling $574 despite promising at every turn it could be handled in a better way as these issues have nothing to do with the customer. you can't even call them to handle as they're out of office.

I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.

Maybe I live in Bizarro World but I've never had anything but great customer service from the folks…read moreat Old Heritage. Whenever I call them for anything (which is often, as I've had an auto policy with them for 4 years and a renter's policy for the last year), they are always extremely helpful and promptly return my calls. I can't remember ever waiting more than an hour or two for a callback. When I've shopped around for better rates at all of the usual insurance suspects (Geico, Liberty Mutual, MetLife, even Amica), Old Heritage still comes out as cheaper by a good margin. (Or rather, the insurance that Old Heritage sells -- Safety Insurance -- comes out being significantly cheaper.) I have to think that the abundance of negative reviews exemplifies the adage that the only people who write reviews on the internet are people with bad experiences. Or at least it seems that one is more likely to flock to the internets to write a negative review than to write a positive one. So consider this my attempt to strike a more fair balance.

I will start this by saying I had successfully purchased business insurance from this company…read morewithout issue, and had auto insurance with them for about a year before rates went up without explanation. I ended up switching to Progressive.A year later I was approached by one of Old Heritage's representatives (one I had not dealt with previously named James) via email who wanted to regain my business and asked if I wanted an Auto quote. I send my info, I get a formal quote that is over 35% cheaper than my current policy $802/yr), and strangely its from the same carrier. I say it looks great, and that I want to add rental coverage but other than that everything looks great and I'm thrilled. Then a week goes by with no communication. I send a few emails, no response. I call the office, I'm told he's unavailable and to expect a call back. No call comes. Eventually he responds via email, asks who my current carrier is (we have already established this) and he then responds telling me I'm better off going direct and ends the conversation entirely thanking me for (nothing??) I'm upset, I reach back out via email, phone asking why all of a sudden the change nd demand explanation. Then he responds with a price (not a detailed quote) that's more than I am currently paying and almost double his original quote, $1488. I ask why the drastic change, and suggest maybe this is edging on the unprofessional. He denies this, offers no explanation, and still refuses to respond to my calls and voice mails seeking clarification on WHY this has changed.I finally reach out to the Office and asked to speak with someone else in charge, and they tell me after reviewing our email correspondence that in no uncertain terms it was unprofessional of James to treat me this way and that they will get me another quote. I then get another formal quote that is even more expensive, almost $1800. At this point I'm so fed up, I have wasted so much time dozens of emails, calls, time I could have spent shopping elsewhere. Never got a clear explanation, just a muted apology.I still have a business policy but after this debacle I cannot recommend this place to anyone, which is a shame.

Definitely choose them if you want your beneficiary to be accused of lying after you pass. Even if…read moreit's a NON ISSUE. They'll continue to insinuate that you're not telling the truth without replying to any correspondence explaining. They will not accept further proof. Calling in goes no where. I'm an extremely honest person so this was an extreme shock to me. The experience I had makes me strongly believe their whole goal is to make it as difficult as possible so people don't actually make a claim. Very bad customer service. The agent I spoke to was lovely, this wasn't his fault but I am extremely disappointed in the organization as a whole. stay far far away.

Stay FAR away from this company!! They are scam artists who play games with you and won't return…read moreany correspondence. I don't know how they are still in business, given their horrible customer service. Also, to do this to people while they are dealing with the death of a loved one is criminal.