OK, an update to my recent review is due (it is the correct Yelp thing to do!): not only did…read moreNorfolk & Dedham send me the message that is posted here on Yelp, but I also received a private message from their Chief Marketing Officer apologizing and offering an explanation of what happened (along with his direct contact information) I replied to him with a thank you, especially for admitting what had happened and the strange details. The majority of companies don't even acknowledge the initial complaint and/or review, and N&D went well beyond that. All is well now, the year's premium paid in full and I am feeling much better!

I had full coverage with this auto insurance company. My parked car was hit by another driver while…read moreI was inside CVS. I immediately called the police to report the accident. The next day I filed a claim and even went back to CVS and checked with several nearby businesses for surveillance cameras, but none had any footage. I've never been in an accident or hit anyone's car in my life. After some time, my claim was denied by Tracy Larkwich, who was extremely rude. After one phone call, she completely stopped answering any of my calls. They denied the claim because they found yellow latex paint on my car. They claimed it doesn't belong on cars in Massachusetts and is usually on poles, so they decided I must have hit something and was lying about the accident. This is ridiculous. There are many vehicles in Massachusetts with yellow latex paint, and the accident happened in February when there was snow on the ground. Instead of helping their customer, this company is victimizing victims just to avoid paying claims. They take your premiums every month but refuse to honor the full coverage when you actually need it. Terrible service, rude adjuster, and completely unfair denial. I would never recommend this company to anyone. Stay away!

I just bought my first car in 8 years (first one in Boston) and let me say Susan at Dempsey…read moreInsurance was fantastic. She helped me figure out how to get the lowest rate, dealt with the a-hole car dealership, and was professional as well as kind. Don't be put off by the fact that they're in Norwood: it's 20 minutes on the commuter rail at the Norwood Depot stop on the Franklin line (didn't have the car yet when we went to see her!). As a side note, I also called Liberty Mutual and was not only put off by the sleazy insurance salesman, but they quoted me almost $900 more than Dempsey!

Elaine has always been there for me when I have the unfortunate need to talk to my car insurance…read moreagent. Love this place for the friendliness of the staff and how they really care about what is going on and how to treat the situation in the right way. I will always recommend people to Dempsey for the sheer fact that they are kind, fair and caring. I have never been given the runaround by them and I have never been unsatisfied with my service. Great local company!

As a first car owner and back than student I thought that signing up with a big insurance such as…read moreLiberty Mutual would be the safest as well as most affordable choice. Comes to find out after an accident my points of course influenced the annual deductible fee and as well as my monthly payments. A dear friend of mine referred me to Cohen and Miles and I will be forever grateful. Matt my insurance adjuster has not only offered me a better deal but has always been beyond helpful with any small or big request. I would highly recommend their service to anyone looking for a fair deal and someone who truly takes their time to assist you. Good luck and drive safe! Lati

Everytime I talk to Matt, I'm impressed how energetic, bluntly honest, on point, and fast this guy…read moreis. Whatever I ask him to do, the answer is always "I'll do it right now" - and he actually does! Many of the things he recommended me he uses himself or for his family members. Comparing prices with friends, I see that he got me awesome deals and perfect advice how to build and maintain my perfect insurance profile.

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient

Great staff & service especially when U R stressed out & have to buy, register & insure a used car…read morepronto cuz your old car is a POS & it's 100 degrees out & U hate/can't deal w/the RMV! I have used them.for years for all my insurance & they are always great to deal with :)

Scott helped me with my auto insurance renewal, besides being very prompt and helpful, his…read morequotation was way much cheaper than others with the same coverage. I highly recommend him if you are looking for good customer experience and the best price. Thank you, Scott!

I was shopping around for a new car insurance agent since Plymouth Rock raised my rates for no…read moreapparent reason (no points, crashes, or claims) so I was on a hunt for car insurance. Kimmi at Cavanaugh Insurance gave me the best insurance experience I have had so far. Kimmi went through my existing car coverage and gave me a quote that as 33% less than my existing agent with better deductibles and lower premiums. She held my hand and explained what each part of the coverage actually covered and what I would be paying out of pocket if anything happens. She gave me a choice to choose alternative premiums and fine tune my car insurance to my liking. She answered all my questions by email within an hour or so and we got everything squared away in ~2 days (with canceling of the old insurance company and signing the new one). This was all done by email, I never had to step foot in the office. This is one of the best car insurance experiences I've had so far and I strongly suggest giving them a try for a quote!

I don't post comments often (good or bad), but I figured these guys earned it. I already have 4…read moreautos thru the Cavanaugh Agency for a number of years and I am adding a 5th for my youngest son. Without even asking the person I was working with (Stacy) reviewed my policy and looked into the rest of my coverages and she made suggestions to me that saved me money. I thought that was really cool. I won't go into the several things we did and as of this writing, I am not sure of the final total $$$ I will be saving over the 5 autos, but it is estimated at $300 to $400 for the year.

This company is amazing they've always done so much for me and got me the best prices ever use themread more

Todd and Cheri are such a wealth of information anytime I stop…read more in the office. Not only helpful, but saved me money on top of it all. I wouldn't hesitate to send family or friends. Walter K

Tom Polito was very unprofessional and he was a racist, rude!!!.. Don't ever go to this insurance…read morecompany, they can't even handle my case correctly. I went through them for car insurance and when their was an issue with a rate they quoted me it took them weeks to even look into the issue. Then the company assured me they would resolve the premium increase and in the end did not. don't waste your money or time with this company.

Tom Polito was very unprofessional in handling my case. He was very rude and hung up on me midway…read morethrough a sentence. Please do not do business with this company.

I've been with Gallagher insurance for over 35 years. They have helped me through so many different…read moresituations and they are more than just an insurance agent they become your friends and members of your family. They work on for you in any situation that you would need them and they make sure that anything they can do for you is done right. I have sent many of my friends and families to be clients and they all have raved about how great of a service Gallagher gives them. Don't be fooled by those online insurance companies that give you no service. You need the service. Gallagher gives you the service. They work for you like you are a member of that family. You could never ask for a better team.