OK, an update to my recent review is due (it is the correct Yelp thing to do!): not only did Norfolk & Dedham send me the message that is posted here on Yelp, but I also received a private message from their Chief Marketing Officer apologizing and offering an explanation of what happened (along with his direct contact information) I replied to him with a thank you, especially for admitting what had happened and the strange details. The majority of companies don't even acknowledge the initial complaint and/or review, and N&D went well beyond that. All is well now, the year's premium paid in full and I am feeling much better! read more

I had full coverage with this auto insurance company. My parked car was hit by another driver while I was inside CVS. I immediately called the police to report the accident. The next day I filed a claim and even went back to CVS and checked with several nearby businesses for surveillance cameras, but none had any footage. I've never been in an accident or hit anyone's car in my life. After some time, my claim was denied by Tracy Larkwich, who was extremely rude. After one phone call, she completely stopped answering any of my calls. They denied the claim because they found yellow latex paint on my car. They claimed it doesn't belong on cars in Massachusetts and is usually on poles, so they decided I must have hit something and was lying about the accident. This is ridiculous. There are many vehicles in Massachusetts with yellow latex paint, and the accident happened in February when there was snow on the ground. Instead of helping their customer, this company is victimizing victims just to avoid paying claims. They take your premiums every month but refuse to honor the full coverage when you actually need it. Terrible service, rude adjuster, and completely unfair denial. I would never recommend this company to anyone. Stay away! read more

Horrible for a decade with one claim caused by a neighbors fallen tree. I've belatedly discovered 5hat this company is the worst--after I bundled auto for only increased premiums following years with its massive over estimates of future milage (ie 9k vs under 2500 two years in a row since new car with almost no milage. Avoid them or waste money! read more

We have N&D as our home insurance. In July the metal hose under the sink in my son's bathroom blew out of nowhere. The plumber said he had never seen anything like this in his 30yrs on the job. We had about 350k in water damage to our home and lost a total of 3 floors. It has been an absolute nightmare for my family (2 young kids under 2.5). Two weeks ago N&D dropped us! My husband and I have NEVER had a claim in our lives. We decided to stay in our home during the Reno to save the insurance company more expense, didn't push for other things they should have covered to play as fair as possible! Now we are left to find another insurer and our home is still under construction so most are refusing to cover us. Our only quote has been for $9,800 a year. A 40% increase! All because of a freak accident, zero negligence on our part as homeowners. The ceo and underwriters at this agency should be ashamed of themselves! I sincerely hope they experience a flood in their own homes and have to go through all of this and then have the rug pulled out from under them like they did to us! I will spend the rest of my life sharing the bad business practices with others as this should be illegal to do to families! Shame on all of you! read more

Norfolk & Dedham Group - Metal hose - Insurance Near Me - Dedham, Massachusetts

How do you got the nerve to gonna say that my insurance is taking care of it when N&D have not even pay the rental since 10/14??? My insurance shouldn't have do. Your job your adjuster deem my car totaled and accepted full liability... The issue is not my fault, I was rearended on a slowdown. Doris have been as helpful as you being to the point that she haven't gave me the paperwork I need for KIA. There have been so many excuses like we dont cover cars with loans not my issues your agency is not providing insurance for me, we dont have enough money for your car and the rail at route24 again no my business, our insured car was totaled too not my business if the were followed the rules of the road we won't be having in this mess. Now the last my insurance had to get the car evaluated a car mind you I was told to surrend the car which I did the next day. Due to all distress my health is being affected both physically and mentally just do you job. This is the most corrupt agency I have dealt if I could do 1/3 star I would read more

Norfolk & Dedham Group - This the only communication I have with Doris which she gave it to me when I told her that I was gonna get a lawyer to address the property - Insurance Near Me - Dedham, Massachusetts

Place is a joke!!! Wife got into an accident with one of there client's (his fault)... Getting the run around and to top it off they all sound like they're messed up on something. Definitely dont talk to Frank!!! read more

Thank you for replying, as a matter of fact I am still under the policy until the end of this month. I'm planning on letting it be until the policy end. I am not trying getting it "terminated" before December because of the way N&D handle cases. It was already shady when I see the last claim was $499.99 and that it was denied. Then when I got a call from my agency, it was the worst feeling. Also when it's close to the end of the year, I would have to rush for another agent and insurance. Of the lesson I learned is that business is business. N&D do what they supposedly had to do. Lastly, I do want to thanks again the people who share their experience. It means a lot. You guys have a happy holidays and take care! As for Norfolk and Dedham employee and their families....please don't have one, or until you become a better company with morale. Remember your N&D company motto is: Business comes first. read more

3 months later and hours of being on hold and i still haven't been able to talk to my claim adjuster... do not recommend it's a joke of an insurance company. read more

Horrible service, so rude and did not want to help. this is my first accident and they wanted nothing to do with helping.

Paid insurance for years with no issue, got blatantly rear ended and even getting them to respond to emails is hit or miss. They do not care about their customers, period. read more

Highly encourage you to keep looking if you are considering Norfolk & Dedham. I have been put through the ringer on two motor vehicle total loss claims. The first one was a collision caused by another party who happened to be a state employee. I had my insurance company, N&D, handle the claim though I was not at all at fault. When it came time to value the loss, they offered a ridiculously low value for my car. I had to submit my own comps and fight with my own insurance company to compensate me fairly when the funds should have come from the other party. At nearly the same time, I had a comprehensive claim for a small water leak in another vehicle. Due to some light corrosion, the auto body shop, the appraiser and the insurance company decided to write the car off as a total loss. Of course, the offer for compensation was also low. There is no chance of replacing the vehicle for the amount of money being offered by Norfolk & Dedham. They also denied the ability to buy back my own vehicle, which was 100% useable. Negotiations have reached the end of the road, and I now have to decide if I want to take the case to arbitration at my expense. If you want an insurance company that has your back, do not consider Norfolk and Dedham. The icing on the cake is to see the palace of a headquarters they built for themselves off the premiums of its insured. It's a sight to behold. Clearly, N&D has more than enough money. So, when this settlement is done, we are cancelling and taking all the cars, motorcycle and house to a different carrier. There are consequences for your actions when you treat customers this way. read more

The only way to describe this company, is cheap porta potty toilet paper that you finger pokes through when you wipe. You save no money, they will take your money and leave you high and dry when you submit a claim. This company is a complete scam! read more

You won't save any money once you file a claim or get into an accident and they refuse to pay the damages. Stay far far away. It's cheap because they only take your money and when something happens they deny deny deny!!! Was hit by a man with Norfolk and Dedham insurance while I was Parked and they refuse to pay my damages or his. Now I have to sue him personally. The worst insurance company on the planet. Very minor damage B.T.W. Do yourself a favor and call a reputable insurance company!! read more

I am insured by Norfolk and Dedham and was struck by another driver filed a claim with N&D was told by claims agent Syria ext 1109 that I would receive an email from her with a rental car voucher number ( i have rental ) 5 days and I still have no email and multiple calls and messages have been left . My truck was appraised and was told not to drive it because it is not safe. So now I am driving around in an unsafe vehicle because Norfolk and Dedham Are a terrible company to deal with . I am so regretting changing from liberty mutual read more

The worst Ins Co. I've ever dealt with. i noticed a scratch on my almost new truck and reported it. I have Full Complete expensive coverage. I said it might have happen in parking lot but i dont know where it happened. they denied it saying I must have done it!! they did everything they could to keep from paying a small claim. I even have Collision ins. so even if I did it suppose to be covered. So they deny and call me a liar, when I stated i dont know how it got there. Have to take to court now switching company ASAP... Read reviews. all are how bad this company is. read more

My husband had the accident on 7/24/24 and on 7/25/24, I contacted them, I sent them photos of the damage, the police report which is super clear that the one at fault was the insured with you , this company .. because my husband was stopped to turn left and his insured hit him from behind at a high speed and from the impact my husband hit another car... everything is very clear in the police report... no one has contacted me and I have been asking for help for more than two weeks. Nobody cared about my husband and my son that stay in the car when all happened, nothing at all... on 8/2/24 the person in charge of estimating the damage went to take photos and send the report. No idea at the same day or next day.. on Tuesday 8/6/24 I called again to see how the process was going, they put me in touch with Doris and she told me that she was working on my case but that she had no information, no police report, or photos, that she was going to ask Jack for them and that she was going to contact me on 8/7/24 I am still waiting but nothing... she told me that I couldn't rent a car because its not clear who is the culprit? In 2 weeks they didn't investigate anything. . My husband cannot go to work without borrowing cars or renting them himself... my car has not been removed from the towing. The towing told me that only they can do it because the car is total loss and i don't know what to do but yesterday 8/7/24 I received a letter from Doris saying that I need to move my car and the letter is dated 8/2/24 but it was sent on 8/6/24 and it says it is total lost. But when I called her on 8/6/24 she didn't have clear information about my case and she couldn't rent me a car because they still didn't know who was at fault. I have the entire police report which is very clear and the photos of my car... sent on 7/25/24. To this day I have no news, nobody helps me, I don't know what to do for more than 2 weeks... they don't pay attention at all... maybe because of my accent. Maybe discrimination, I have no idea. but I find out from the towing person that the other 2 cars involved in the accident have already been removed by them from the towing but mine is still there.. everything is very strange.. and the good thing is that they record the conversations each one every day that I called for 2 weeks and the things they told me with out help .. none of those helped me.. the only one was contact us its who takes photos to estimate damages who is a coherent person, he said you need to call the insurance but at least I know when he went to make the report and he answered me kindly. .. I attach photos my husband is the mv2 and the people from this insurance tell me that it is not clear.. omg.. I don't want to sue of anyone I just want my car again before the accident is that difficult. or a rental car or send me the check for my car since it is hopelessly broken.. i need a solution HELP!!!! PLEASE!! I already posted but i can't attach pictures.. read more

Awful. I don't know what's going on at this company, but do yourself a favor and steer clear from doing any business with them. These people will not return calls or voice messages. When they do, the service is beyond ridiculous. Crystal from customer service was completely inept. She had no clue how to operate the computer system, had horrible interpersonal skills, and seemed to not care at all about her job. It even took her several minutes to find the phone number to her own office. This company is shady as hell and shouldn't be relied upon for anything resembling a fair business practice. Worst insurance company I've ever dealt with, by far. read more

Terrible service and terrible follow up. I've had to do all the work when someone hit my new car from behind. If I could, I'd give Zero stars. They won't cover the balance of my $500 deductible. Telling me 2 months later, they haven't heard back from the offending car owner. 2 MONTHs and you have zero info. I don't believe it !!! If I worked there I would have had the info immediately. All their claim reps work from home (wink wink), which means they really aren't working. Any time you text or call, you're told they're out of the office. Doing what I have no idea. Obviously they don't want to do a proper or good job. Don't use this company. read more

I dumped N&D Insurance after they sent RECS for updates and cancellation notices to the previous owner of my house. The previous owner moved out 7+ years ago. Best part about all this, the previous owner was at a different address. Even though the bill was in my name and the checks were coming from me, they can't get their act together. Turns out other members of my family had similar issues with poor record keeping and horrible customer service. read more

NEGATIVE 5 STARS. WORST COMPANY on planet Earth. I was involved in an accident with their client( lady hit my car, nothing too major). I'm here thinking to myself, not a big deal, shouldn't be a pain in the back but no, they're experts of making everything very PAINFUL and complicated. The staff are RUDE and plain disrespectful. This minor fender bender is still an ongoing thing and they're doing everything they can to not reimburse me for this damage. If this continues, I will be taking them to court. This is ridiculous. Update: So the next day after leaving this review, Joe Walsh FINALLY called me himself(shocking). Being very nice for once he states that they're ready to issue the payment for an X amount of money. That X amount was from their visual appraisal. I left my car at the bodyshop so the appraiser can come and see the internal damages. So they wrote a new appraisal for Y amount (which was more than twice as much as their visual appraisal). He STILL tried to screw me over! That's just simply pathetic. If you want a good insurance company, please, please save yourself time and headaches and DO NOT deal with these people. Dishonest, unprofessional and and disrespectful. read more

After many years with Norfolk Dedham and their agent, Appleby & Wyman, they completely mishandled two consecutive automotive transactions and I decided to not renew my policy. I phoned them to let them know but like the automotive transactions never got through to a person and left a message. They are now trying to get paid for policy I never renewed. I would not recommend Appleby or Norfolk. read more

I have been attempting to contact this company for 4 months. 3 different adjusters have been assigned, not one has returned any calls. I have called and left message and sent emails to the manager, still no call. I have sent emails on the company website, also, no response. Their insured rear ended and totaled our car and we can not get this taken care of. read more

horrible! After numerous phone calls with no call back I finally get a letter stating my claim was denied, one portion was being paid. Can you guess what portion the smallest amount-obviously! After the adjuster who works for them told me the other portion was usually covered. Very disappointing. Will not recommend! read more

Would give a 0 rating if possible. I was involved in a car accident which resulted in thousands of dollars of damage. The other driver was at fault and even received a ticket at the scene. Jocelyn S from N&D was absolutely terrible. She treated me like I was at fault for everything. She was impatient, rude, and spoke to me as if I was an annoyance and an idiot. She was awful with communication. She had 0 compassion and did not try to help me at all. Did not help with a rental car. Did not explain anything to me (as if the average person knows how to handle a car accident which resulted in $18,000 of damages. Luckily the driver at fault had Geico and they were actually WAY more helpful than Jocelyn. Luckily at the end of this very long and stressful process (3-4 months), I spoke with Michelle (don't know her last name) who was very helpful in explaining things which made me feel a little better but ..as I said, it was at the end of the whole ordeal. I held off on writing this review until my insurance ran out and I could switch to a different company. Would never use this company again and would warn anyone about using this company. read more

They were detail oriented, professional, and most of all very nice to deal with throughout everything. Would definitely work with them again in the future - great customer service! read more

After many years of having a policy with this company with zero claims, I called today about a billing and payment issue. The company's payment website has always been a pain, but this time there was a glitch with payment that did not make sense to me. The agent (Emily) was incredibly impatient, aggressive, and could not have possibly made it clearer that she had zero interest in helping me figure out what happened. I hope she gets the support she needs in her life as she seems like a very unhappy person. The company should address whatever toxic workplace culture generates that kind of communication approach with customers. Based on the reviews I see here, it seems mine is not a one off experience, and I will go out of my way to avoid this company and suggest others do the same. read more

Darryl M Lynn Ma Please look elsewhere for your insurance needs this company is the worst ever. had a small fender bender with a claim of around $900 they denied the claim saying I was not licensed which I've had a license for over 50 years . They just make up excuses not to pay please take your business elsewhere you'll be much better off. I am in the process of moving all my insurance 4 cars and 2 houses to a different carrier at this point . read more

Take your insurance elsewhere. Norfolk and Dedham are the rudest people to work with. I used their list of approved auto body shops after a collision to be then told no you can't use them. Now trying to get a rental car to extend past 30 days I need to submit a claim which I can not because my car hasn't even gone into the shop after 2 months of being given the run around. I am taking my business elsewhere and you should too. Norfolk and Dedham employees should be ashamed to work there. read more

I don't know what is going on at that company. I have several business policies as well as personal policies. Last year I spent close to $35,000.00 in insurance premiums, yet I can't get a response from them. The agency doors are locked with the light off and my "agent's" phone goes directly to voice mail with a message to call the 800#. My assumption is that this is what happens when nobody goes back to the office. This is when the small insurance companies will get business back ( that is where I am headed) because they answer the phone. Good luck trying to get an insurance stamp to get anything registered- you just get a locked door and the lights off. But, from the RMV to the closed down agency, I passed 8 insurance companies that were open.....helping their customers. read more

Got a collections letter with my wife and my name on it for a property we sold over a year ago and the creditor account # doesn't match up with our previous account number. Also, we live on the other side of the country now so what gives. Have multiple screen shots of our balance showing $0 online but why the collections letter. Get your stuff together! read more

I am not typically the guy who takes the time to write a review, however it would be an opportunity missed to not recognize the hard work and dedication of the team at N&D. Unfortunately, I have dealt with a sequence of small accidents and losses both auto and home. Through each of these recent losses the claims teams at N&D has been responsive, supportive, and knowledgeable. Just last year I moved my policies over from a national company after a poor claims experience. This is my first time working with a local company and I appreciate the personalized aspect of the claims process. Bill has been there to answer all my questions and familiarize me with the resources and technologies they offer. Thank you N&D (although its been a pleasure, hopefully we don't talk so soon !!) read more

Been working with this company for the past 4 years. Easy to work with. Checks for damages came straight away - assuming you follow the basic steps they describe which many don't (and who takes time to leave positive reviews). Once, got into a fender bender, car was totaled and not worth very much ($2,500) and got $4,600 for it. Next an accident occurred going into a ScrubaDub where my bumper was ripped off (new car), and they covered 1/2 cost of bumper installation $625. ScrubaDub is supposed to pay the other half, but Corporate said they didn't believe it was their fault. Not really a Norfolk & Dedham Group problem imo. read more

You don't necessarily notice an insurance company until something bad happens. I had a water damage claim that happened when my hot water heater let go on a Sunday. I called the claim into the company At 9 o'clock on Monday morning and I received a call back directly from an adjuster from The company within an hour and a half. Less than an hour from my first contact, I received an email with details on my claim as well as a phone call from a field appraiser who was scheduled to come out to look at my damage that day. The field adjuster arrived at my house before 1 PM and was already familiar with my policy and my situation. He spent time asking questions and looking over the damage while taking notes and apprising me of what the next steps were. Before the end of the day I received another email from the company letting me know that they were working on the figures provided by the adjuster. The constant contact left me no time for concern as they were with me every step of the way. The entire process was professional and timely and I received a check within seven days for the damage to my basement. read more

This is the worst insurance company! Don't use them or you'll regret it. My vehicle was involved in a serious incident in August where I was not driving nor was I even aware that my vehicle was had been taken and they are putting me through hell for me to get it fixed. For a $6,000 estimate they have been dragging this out and my brand new Mercedes is getting destroyed in the process. I have had it with this company. They were uncooperative from the very beginning and here it is months later and the window that was broken during the incident still isn't fixed. I have a 2 year old and winter is coming. God knows how long their investigation will go on for. Ive never seen anything like this with any other company I've dealt with. It's beyond ridiculous and it looks like I am going to have to take the.. to court which is going to cost me even more money that I can't afford. Whatever you do, DO NOT use this company or you'll be sorry. I know I am. read more

If I could give them 0 stars I would. Literally the worse insurance company ever. Was involved in an accident that was completely someone else's fault and they give me the hardest time. I'm switching to a larger insurance company which is only a few dollars more a month. Stay away from this company at all costs read more

We bought their insurance for our new car a few months ago, and our car was in an accident that was not OUR fault. But these people gave us such a HARD time with the car being fixed, and they sent an INVESTIGATOR to our house to questions our family & accident. It was as if OUR own insurance is going AGAINST us and NOT helping us out like they should have especially when we're the one paying THEM. We ended up filing the claim again ourselves and do everything on our own because they refused to help. This is a terrible insurance company and I would NOT recommend anyone to buy this insurance. Please beware!! If I can give them -100000 stars I would..they don't even deserve A star! read more

If you dont lose your life in your car accident, dealing with this company is sure to finish you off. I was involved in an accident with my month old, brand new car that was not my fault and seeing as I am insured with Norfolk & Dedham I thought having them deal with it would be the best option. Wrong choice. They send you to their appraiser who looks like he could not care less about his job. Stood 3 ft back from the damage, took terrible pics on a digital camera that looked older than me and then told me "it could have been worse". It took all of 30 seconds. I know nothing about cars and I knew his appraisal of the damage was wayyy off and sure enough after being at the mechanics 4 days he managed to came back and more than doubled the payment for repairs. It was all body work so underlying hidden damage, the guy was just too lazy to do it correctly in the first place. Along this journey my claims examiner couldn't have been less helpful. Not answering emails, not sensing the urgency of any of my questions, not returning phone calls. He did however manage to clear some time in his apparently hectic schedule to call to tell me that even though it was their fault they sent me to an appraiser who under appraised and took 4 days to go back to reappraise and reissue payment, that if my car wasn't fixed in a timely manner I would be paying for the remainder of the rental. As if the timely manner was under my control! I paid for this years insurance upfront so I will have to wait to change companies until it is up. But there's a reason this company has 1 star, go somewhere else. Anywhere else. read more

0 STARS A tree fell on our house, busting out the 2nd floor window and part of the wall. Almost 2 weeks later no adjustor. I've called the adjustor directly, an Adam Clancy of Eagle Adjusters. Never returns calls. Called Norfolk & Dedham Group and was told "that's horrible, we'll look into it" "I'll call you right back" NOTHING. Multiple times!! Don't ever sign up with these people. This is the most unacceptable, unprofessional bullcrap I've ever experienced. You've been warned! read more

I would think twice before signing your car up with this insurance company, They're very deceptive and don't treat their customers with honesty. The total loss specialist assured me that he would listen to everything I had to say and look at everything I sent him his way. After I didn't agree with their initial offer, I sent receipts documenting all the work I had done to the vehicle within the last six months and I sent documents discrediting some of their evaluation methods of my car. After about the second or third phone call I had made to Brendan , the total loss specialist, he became the most unfriendly and uncooperative person I had ever met. He told me he was done listening to me and that he wouldn't change the actual cash value he put on the vehicle. After speaking with his supervisor who was able to increase the value I had to wait about 2 weeks until my check was sent out. This was due to Mr. Spence not receiving an email clarifying information for the payment. I then find out about a week after that they had dropped my coverage because the car was totaled. Even though the car is in better condition then most cars on the road. Apparently this insurance company will drop you from their coverage if you have 3 claims in the 2 years even if NONE of those claims are your fault. Especially since one of the claims was a windshield replacement, which is supposed to be replaced if there are too many divots on it. However instead of doing their job and covering your car they just drop you. read more

I was checking out this Insurance company for my vehicles. Everything looked good until I got to the "Pet Injury Coverage". This is what I found: 5. Pet Injury Coverage We will pay, regardless of the number of pets involved: A. Up to $500. for reasonable and customary costs actually incurred by you within 96 hours for veterinary fees arising out of a collision; and B. Up to $1,000. of the amount you have actually incurred to replace your pet if it dies in the collision. Coverage only applies if your pet is inside the covered auto or non-owned auto at the time of the collision. Pet is defined as a cat or dog. However, this coverage does not apply to the following dog breeds, or any mixed breed dogs containing any part of a breed, listed below: 1. Akita 4. German Shepherd 7. Rottweiler 2. Chow Chow 5. Perro de Presa Canario 8. Shibu Inu 3. Doberman Pinscher 6. Pit Bull or Pit Bull Type 9. Wolf Hybrid Why are these dogs not covered? What liability could you possible have because one of those 9 breeds of dogs was in a vehicle when it got into an accident? Don't think I would ever purchase insurance from a company who would do this. read more