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Norfolk & Dedham Group

1.5 (71 reviews)
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Metal hose

We have N&D as our home insurance. In July the metal hose under the sink in my son's bathroom blew out of nowhere. The plumber said he had never seen anything like this in his 30yrs on the job. We had about 350k in water damage to our home and lost a total of 3 floors. It has been an absolute nightmare for my family (2 young kids under 2.5). Two weeks ago N&D dropped us! My husband and I have NEVER had a claim in our lives. We decided to stay in our home during the Reno to save the insurance company more expense, didn't push for other things they should have covered to play as fair as possible! Now we are left to find another insurer and our home is still under construction so most are refusing to cover us. Our only quote has been for $9,800 a year. A 40% increase! All because of a freak accident, zero negligence on our part as homeowners. The ceo and underwriters at this agency should be ashamed of themselves! I sincerely hope they experience a flood in their own homes and have to go through all of this and then have the rug pulled out from under them like they did to us! I will spend the rest of my life sharing the bad business practices with others as this should be illegal to do to families! Shame on all of you!

This the only communication I have with Doris which she gave it to me when I told her that I was gonna get a lawyer to address the property

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8 years ago

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6 years ago

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6 years ago

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4 years ago

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7 years ago

For personal, courteous service, consider The Norfolk and Dedham Group. Ask for Christine.

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4 years ago

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10 years ago

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8 years ago

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11 years ago

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8 years ago

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10 years ago

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7 years ago

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11 years ago

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9 years ago

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11 years ago

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11 years ago

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10 years ago

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8 years ago

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10 years ago

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11 years ago

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11 years ago

One of the worst service I have ever experienced. High fees and impossible to cancel my policy. NEVER EVER insure with them!

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10 years ago

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12 years ago

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12 years ago

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10 years ago

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11 years ago

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10 years ago

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11 years ago

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12 years ago

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7 years ago

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12 years ago

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Ask the Community - Norfolk & Dedham Group

Review Highlights - Norfolk & Dedham Group

This is my first time working with a local company and I appreciate the personalized aspect of the claims process.

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Cavanaugh Insurance Agency

Cavanaugh Insurance Agency

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I was shopping around for a new car insurance agent since Plymouth Rock raised my rates for no…read moreapparent reason (no points, crashes, or claims) so I was on a hunt for car insurance. Kimmi at Cavanaugh Insurance gave me the best insurance experience I have had so far. Kimmi went through my existing car coverage and gave me a quote that as 33% less than my existing agent with better deductibles and lower premiums. She held my hand and explained what each part of the coverage actually covered and what I would be paying out of pocket if anything happens. She gave me a choice to choose alternative premiums and fine tune my car insurance to my liking. She answered all my questions by email within an hour or so and we got everything squared away in ~2 days (with canceling of the old insurance company and signing the new one). This was all done by email, I never had to step foot in the office. This is one of the best car insurance experiences I've had so far and I strongly suggest giving them a try for a quote!

I don't post comments often (good or bad), but I figured these guys earned it. I already have 4…read moreautos thru the Cavanaugh Agency for a number of years and I am adding a 5th for my youngest son. Without even asking the person I was working with (Stacy) reviewed my policy and looked into the rest of my coverages and she made suggestions to me that saved me money. I thought that was really cool. I won't go into the several things we did and as of this writing, I am not sure of the final total $$$ I will be saving over the 5 autos, but it is estimated at $300 to $400 for the year.

Norfolk & Dedham Group - insurance - Updated May 2026

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