I can't say enough good things about State Fund. I moved from out of country three years ago and didn't have any idea how American auto insurance or renters insurance worked. Their agents took the time to walk me through everything and found me the best rates for both auto and renters insurance. When my auto insurance policy was about to lapse based on an oversight on my part they were quick to give me a call and let me know I needed to fix the issue. I'd highly recommend them for your insurance needs! read more

Garrett Maushart responded to my inquiry re: car ins. & responded to me by saying to wait until I receive the upcoming bill in June which I did. Garrett immediately called back when I got my renewal & has save me hundreds of dollars. I am very grateful to Garrett on his professionalism & expertise in his filed. Thankful & grateful to Garrett. read more

I don't know why I continue to do business with them. Sometimes I don't even get a response. I sent an email question to Monica 8/10 and never got a reply. Today is 9/7. I intend on moving my homeowners insurance to another business. read more

Great experience with Dani Carr, very helpful, polite and always quick to reply and answer all my questions.

Dani Carr gets 5 stars for customer service. Dani always responds to my concerns and request promptly and always provides and informs me on any and every matter that I've had over the past several years! read more

Garrett is always helpful, he saved me close to 800$ on my policy. i have been with state fund close to 10 years and i couldnt be happier.

Got a ticket in back-country Ohio. $145. Paid it. OK....premium increases by $257!!! Wow--so I make a change: drop collision. They drop collision as I requested, but bring down the premium on comprehensive to lowest level, without my OK...sneaky. Unethical. Is it legal? So I call again. Straighten it out. Since I paid in full, I am now owed $156. I only get $101....wtf? Customer service gives me some ridiculous "reasoning." Whatever--will not be renewing. Whole experience left a bad taste in my mouth--and this is with no claim! I can only imagine what would happen if I really needed them. In summary: Sneaky. Unethical. Possibly criminal. Cheap. Nevah again. read more

I had a GREAT experience with State Fund Insurance. Not just did they beat the price of the previous auto/home insurance, but they were kind, responsive and very client focused. I couldn't have asked for more. My agent Garrett was FANTASTIC! read more

When I officially moved here 10 (!!) years ago, getting auto insurance in Mass wasn't about shopping around for the best rate; there was one rate for you and maybe you'd get a discount through your office or auto club. I called State Fund because....honestly, I don't remember. But I did. And I'm glad. Jack Whelpley helped me pick the best insurance company for my needs by explaining the coverages that would fit my situation, the discounts that were available at the time and the level of service each individual company would offer. Not even a year later, I totaled my car in a horrific multi-car accident that was, at the time, my fault. (I hit black ice and had my ticket and surcharge waived.) Working with the insurance company Jack picked was an absolute breeze. I had a check four days later. When I needed renter's insurance he helped me evaluate all the different companies again and we determined it was best for me just to add renter's insurance with the same company. We did it again 5 years later when I bought my first home. Whenever I need to make a change or addition to my insurance portfolio, I do research online to see other rates. The landscape has changed here in the past few years and there are more companies writing policies at varied prices. But while there's always something that costs less I've never seen a number that would offset the level of service and reliability I get here. All of my paperwork is always completed promptly and gets where it needs to go. His advice is sound and practical and he takes into account my current life situation when recommending coverages. I live in the 'burbs now and his office is downtown, so I haven't seen him in 8 years. No matter: Whenever I e-mail or call him, Jack knows who I am. This is the kind of service an online or discount company can't provide. It's worth every penny. read more

A few years ago I bought renter's insurance through State Fund. Having never purchased insurance on my own before I was a little nervous. Thankfully, with State Fund, I was very satisfied with the process. I received my quote from Laura M. I preferred to speak with someone in person about my policy before I signed and she happily arranged for me to visit the office and made sure I understood the policy I was purchasing. She answered all my questions and put me at ease. Over the last few years I've had questions about moving, etc. and every time I reached out she responded promptly, listened to me, and helped me to get what I needed. It was so comforting to have someone with Laura's level of professionalism and care when it comes to something as close to me as my property. I am now moving to California where State Fund doesn't operate so I am sad to leave such a great company. But you know, when I return to MA Laura will be one of my first calls. read more

Good quotes and auto insurance but they are not open 24/7. in fact they are closed on the weekends. The answer machine gives you the option to dial an alternative insurance which is Safeco? I then gave the lady my policy number and well they had no information on who the agency was or who I was. I'm changing my rating *** The owner of this establishment is very personable and a good listener. He valued my concerns and feedback. read more

Was given the run around when trying to make a claim, had to be connected through 6 different people, had to call back 4 times and wait two days for them to tell me that they now we're declining the second claim I was trying to make on my property. Seems they collect money but if something happens they certainly can't help you. Would not recommend to my worst enemy. read more

Rates: 5 Service: 2 Overall: 3.5 The rate they provided for me beat nearly every other company. Their service was initially (more or less) helpful and responsive. But over time, particularly as they realized that our relationship might be coming to an end, my representative's attention waned (e.g., not returning phone calls). read more

My fiance and I cannot thank Garrett Maushart enough for his help. We've been a member of State Fund insurance for over a year and have been very happy with the service. We recently moved from Boston to San Francisco and Garrett helped us every step of the way. We could have (maybe) found a cheaper quote when we made the move but we decided to stick with State Fund because of Garrett - customer service goes a long way and I rather pay a premium since it's hard to come by. Thanks, Garrett, you're work does not go unnoticed! -Kelly and Lowell read more

Great experience---called Garrett M. at State Fund to get a bundle discount. He was very helpful & immediately go on it ---saved us about $1k between home & auto. Very conscientious, kept in touch with me all along the way while getting quotes. I always have a pleasant experience with State Fund & Garrett has been the best to work with so far. Very pleased with the outcome. read more

State Fund Insurance knows who I am and they treat me like a person, not a number. Their staff is so willing and enthusiastic to help - Garrett was so friendly and called me right back with a few great options for my home and auto insurance. Highly recommend State Fund, especially if you want a local, trustworthy company. read more

I recently bought my very first home. The process from start to finish was terrible. We bought a 3 bedroom cape and if we need something larger.. I'm just adding on or kicking someone out. There is just no way I'm doing this again. When there finally appeared to be light at the end of the tunnel, I was told I needed to go find Home Owner's Insurance. I didn't know the first thing about obtaining Home Owner's Insurance. I don't have car insurance so I couldn't piggy back on that policy so I started asking around. I received three recommendations and called all three. The first two just didn't answer the phone. The third person I called was James McConville at State Fund Insurance. I think it was a sign that the first two didn't answer. James was an angel sent to me. He walked me through the entire process and made it extremely easy. He never once made me feel like I was asking stupid questions (I assure you that I was) and worked to get me every discount available. He even worked directly with my mortgage broker to get all the necessary information. My closing date was moved and I needed another binder pretty quickly. I called on a Friday and James happened to not be in the office. The receptionist was quick to find my binder and change it to the new dates. I was so pleased that she could help me so quickly. Obtaining insurance was absolutely the easiest part of buying my home and I have James and State Fund to thank for that. read more

I wouldn't usually review an insurance company, but State Fund is EXCELLENT. I have had car insurance through them for 6 years now and have had the various issues here and there with my policies and needing to get paperwork, etc. from them. Without fail, they are very friendly, extremely fast and efficient, and generally just a pleasure to deal with - I never have to follow up to get things done, which is so refreshing in today's market!! HIGHLY, HIGHLY recommended. read more

The service and professionalism I experienced from State Fund was outstanding. I especially would like to point out that James McConville went above and beyond to help me out, and took the time to explain how the policy worked. I highly recommend State Fund for any insurance needs. Please do ask for James though, as he really is good at what he does. Great service and Unbeatable quotes! read more

I hate insurance shopping, especially since Massachusetts deregulated the industry several years ago. Who has the best rates? Who has the time to look? Thank God I found State Fund. An independently owned agency located in Boston, they do all the leg work for you because they work with 20+ companies and can compare rates instantly for the best deals. James saved me $200 on my car insurance, and helped several of my co-workers save a minumum of $100 on their policies--both auto and homeowners. They also offer great renters rates too. Who doesn't want to save money? The quotes are free, so give James a call! read more

Stay away from this company. Rude, poor service and slow in replying back to messages. Immediately after, I changed to a different agency. I do not have time for non-sense. I would not want a agency that lacks customer service and are rude. Find a different insurance agency! read more

Let me start out be saying that I really wanted to purchase renter's insurance from State Fund. They had good reviews, and their quote was half as much as Progressive's. I called State Fund for the first time on Jan 4 2016 and spoke with Mike Fraher. He was very helpful at first and send me a drafted quote immediately. I asked for a couple changes and he sent me an updated quote with only one of the changes. I asked him to make the remaining changes. Little did I know that would be the last I heard of Mike. I called State Fund several times attempting to reach Mike but he was always "on call with a client". Despite my name and phone number being sent to him each time and me actually leaving a voicemail for him, I never received another response. I thought I spoke with a ineffective employee at first. I called again and then spoke with Tom Gallagher. Unfortunately, he said he would email me but I never received an email from him even after I called back saying that there must have been a mistake. Overall, ignore State Fund at all costs. They'll waste your time and their time very quickly. Update 2/7/2018: I just got a call back from State Fund Insurance - over 2 years after I initially called! They wanted to know if I was still interested in getting renter's insurance from them. Unsurprisingly, I was not. If it takes them 2 full years get back to you, I can't imagine how long it takes them to process a claim. read more

I called State Fund looking for home and auto insurance and Mike Fraher got us some great rates! Mike has provided exceptional service and has patiently, and exhaustively answered all of my many insurance questions through the years. I can't recommend Mike Fraher and State Fund Insurance highly enough. They are the best in the business! read more

James helped my husband and I with our home and car insurance--he was easy to work with and saved us money!

I requested a home owners insurance quote from State Fund Insurance. Provided copies of my current policy, the auto policy to see if they can combine for discounts. Immediately started to get their spam emails "we have the best quote for you" etc. No quote info included or attached. I called the agent Dennie Nave at least 4 times. Every time he was either busy, "with a client", or "will call you back". Never got a call back. Just a waste of time, and aggravation to deal with a subpar agency / agent that could care less to serve a potential customer. Well, good luck to you! read more

12/ 27/ 2013 Update: What a joke this company is...... On 11/29/2013 Danielle Perigard sent me an email "" I am sending these in for processing now and will check on them to make sure everything goes through correctly. You should receive the updated cancellation confirmation and any further refund due from Arbella in the next week or so."" ....2 weeks later i get a reinstatement letter. I have had nothing but disappointment with State Fund. I wish they could get things right so i can move on and be done with this drop the ball and can't do anything right company. ........For 4 months i have been trying to get them to cancel my policy. ................................................................................... Part 2 Nov 2013 Stay away they drop the ball on everything. I was sent a bill for canceled insurance that State fund never processed the paper work received from my new insurance broker. this is not the first time i have had these problems with stat fund, But it will be the last, I now over the last 2 years taken my insurance needs to other brokers because of the poor service at State fund. I have email on the poor service and questionable practices. --------------------------------------------------------------------------------------------------------------- Stay away, The communication is awful. I have been with them 1 1/2 years. Even when i signed up with State fund the communication with Tom was bad. I have been dealing with Tom and Christina for 2 weeks now to cancel my auto insurgence, I had switched to Geico, Tom And Christina are not returning my emails, They are not returning calls from Geico. When i first contacted them to cancel they informed me they have a cancellation fee. I asked for them to show me the policy in writing for the cancellation fee and thats when they stopped responding to my emails. STAY AWAY FROM STATE FUND INSURANCE. SAVE MONEY AND GO WITH GEICO read more

I switched to State Fund Insurance in March of 2012 because they were $200 cheaper than my home insurance at the time. I guess you get what you pay for.. In December I discovered that they overcharged me $300 more (paid directly from my escrow so I saw it for the first time on my year-end statement) Called them trying to resolve it thinking that they just made a mistake. Well, 2 months later, after many emails and calls David (the supervisor) explained that they quoted with a discount for alarms, though I do not have them and the first time they asked about any alarms in my house was during the two months back and forth with the agent. "It was not a contract that you signed, but an application. You were not charged more than the cost of the coverage on the policy, you just did not receive the discount that would have been included if you had an alarm." So it looks a lot like bait and switch. They quote one price, you sign the dotted line and than pay more. Why care about the customer? STAY AWAY if you can. read more

Tom Gallagher with State Fund Insurance got me a great price on a home and auto bundle. I shopped around many different places, and State Fund by far found me the best deal. Tom was great at explaining everything and making the transition as painless as possible. I highly recommend Tom and the crew at State Fund Insurance. read more

We got home insurance through the office in Winter Park, FL. The agent, Trace Davidson was pleasant, helpful and able to work with us on the type of coverage we wanted for both our home and a rental property. We were able to get almost the same coverage as our previous property for a much lower premium. read more

It started off well with good value on quotes for car & home owners insurance but quickly went downhill with my agent taking days and multiple voice and email messages to get back to me. Paper work that was mailed to us with incorrect information about policy start dates which caused problems at RMV. Letters from the actual company who my agent, Dennie had found stating that certain aspects of our policy have been canceled due to not getting photo inspection done in a certain amount of time. These dates were wrong due to my agent never changing policy start dates has he stated he would. To sum up. A frustrating company to get a hold of and if you do then the things they say they will do might not ever get done. I have since found much cheaper auto insurance for better coverage elsewhere and have canceled my policy after 3 weeks. read more

I received a letter from State Fund advising they would not be renewing my policy due to an accident I was involved in. I'm f***ing pissed off because I have been a loyal customer and my policy is paid in full and they can't even give me the benefit of the doubt!!! Not to mention this is my first accident in the 6+ yrs that I have been driving and it was never deemed my fault by the Officer on scene and I'm appealing the accident. I urge anyone looking to sign up with State Fund to stay clear, because they obviously need a lesson in customer service and loyalty. State Fund you have lost my respect and I'm appaulled that you would drop my policy after 1 accident. I will ensure everyone I know hear about this experience, as you are now on my SHIT list as an Insurance Agency!!!!!!!! Sincerely, Very Angry Customer!!!! read more

I've never had such an amazing experience with an insurance company. I've been with these guys for over a year and a half and I just recently bought a new car and my driving points went down and Monica and Laura did everything they could to get me the best deal, especially since if I stayed on my policy id pay with higher points. They blew everyone else's quotes out of the water and made my payments as cheap as possible for full coverage! AWESOME LADIES read more

This review is for those new home buyers who don't have a long time to shop for insurance. We got 5-6 quotes from different companies. The rate state fund provided is OK, not the cheapest, not the highest either. However, our agent M from state fund is EXTREMELY slow with correspondence. On average it takes him half a day to a day to answer a simplest question or make any updates. We tried phone calls as well as emails. After five days, I got out of patience with M and called the agency to switch an agent. Then it takes another day before they sent me anything. Finally I totally lost confidence in them and used another company...Maybe I should have contacted James instead of this M... read more

Stay away they drop the ball on everything. I was sent a bill for canceled insurance that State fund never processed the paper work received from my new insurance broker. this is not the first time i have had these problems with stat fund, But it will be the last, I now over the last 2 years taken my insurance needs to other brokers because of the poor service at State fund. I have email on the poor service and questionable practices. read more

I've had State Fund as my agency for over 15 years and they are always helpful and courteous. Mariah is amazing - extremely responsive and always has a positive attitude. read more

I called last week on a Friday to get a quote from this company only to be e-mailed the Quote today and speak with a very un-professional girl who thinks she knows alot about Auto Insurance. She got me so pissed off about Rental Insurance that I had to hang up. I called and spoke with the owner who justified her actions. WoW I said I can't beleive that he didn't even apologize for her actions. Would never recommend unles you know Auto Insurance and know what to put on your Policy Consummer's be ware. read more

I've been with State Fund for nearly 10 years and the customer service I've received from Laura and the manager David has been superb! The rate I received beat everyone else's I researched and If there are any questions, problems, or concerns that I've had, they were always available or got back to me with no problems. I have and will continue to recommend them to family and friends. read more

STAY AWAY.....ESPECIALLY if you get LAURA MARSHALL. I just renewed my policy with State Fund Insurance, This is my second year with them and my last. I pay my whole year in full every time so I am a good customer but apparently the don't appreciate it. The first yr. they said the rate was a bit high but after 1 yr with them it would go down. It actually when up about $300. They reworked the policy and got it down to what I was told would be about $900. I sent in a check for that amount. The morning that the check cleared I got an email from LAURA MARSHALL that said thanks we got the payment...and also there is $200 worth of fee's that you still owe. I called the manager he treated my like a four yr old and explained what the fee's were about 10 time but wouldn't wave them.....so what LAURA MARSHALL told me would be $900 actually turned out to be $1100. I would avoid this company all together but al least make sure you don't get her....the worst!! read more

Mike Fraher wrote an auto insurance policy for me. Quoting me a reasonable price initially, only to be re adjusted because they didn't have my previous states drivers record. Not a problem, but instead of informing me of this change they raised my premium by over $600 annually. I called Mike, and informed him of my previous licensing and he said he would get it all sorted out. I asked for a copy of the re-adjusted policy price for my records. He never delivered them, even after several phone calls and e-mails. I thought Mike had fixed the situation; next month comes, still unadjusted premium. I call around for new insurance carrier and find out I need to fill out a request form for my previous driving record and provide that to my MA insurance company. Something Mike never took the time to inform me of. Anyways, I wouldn't use these guys as an insurance provider. Their staff is fickle and unprofessional. I would recommend Richard Soo Hoo read more