Great service from Maritza! She helped me with my auto insurance and always provides extra details…read moreregarding my policy and what i need to know!

This isn't even my insurance agency, though they're affiliated with my agent in some way that I…read moredon't quite understand. Anyway, the office is closer than my agent. I stopped by because I needed some help navigating an RMV procedure/forms. Not only was Alan happy to help me, he was full of useful advice and just generally very personable. I'm thankful for the patient, thorough help I received and left the office very impressed! Absolutely recommend!

Worst insurance agency ever!…read more I needed insurance same day, and at the time Massachusetts had an outdated requirement that auto insurance policies be received wet ink signed by an agent to be considered valid, so most of the better carriers (Progressive, Geico, Amica) were out of the question. I called to get a quote and was told if I wanted a policy that day I needed to head to the office in a hurry because the only agent there wanted to head out early (2pm on a weekday). This should have been my first clue! I got a policy and and paid the 20% down, as I didn't have $1000 in cash on me (no checks/no credit cards accepted here). When I called up a few weeks later to see where to send the rest of the $, the agent was completely rude and acted like I was an idiot for not knowing to send it to Encompass (his agency) instead of him. When it came time for renewal, I got a good laugh. Their offer for renewal was 175% the average of their competitors. $1400 for a policy I could get from Progressive for $800? DENIED! I switched, called to cancel and was hung up on once I told them I would not be renewing and was switching to Progressive. Ok, that's professional... If that were the end of it, they would be getting a 3-star review. Maybe 2 at the worst. Flash forward 9 months, I am receiving daily calls from CCS, their debt collection outsourcer. They never cancelled my policy and are hunting me down for $120 (first month's premium before they default-cancelled my policy). In the past 3 weeks I have had to call 6 different "divisions" of Encompass, all while getting morning & evening wake-up calls from CCS, to get this matter resolved, and each one of them keeps trying to push me back to Central Square, claiming it is the agent's responsibility to process my non-renewal. Agreed! Get him to do it then or drop him as an authorized agent! Bottom Line: Both Central Square and their agency (Encompass) are the worst insurance providers ever -- both on price and on service. The Massachusetts Commissioner of Insurance should shut these guys down!

I have been working with Aniko insurance for 10 years. I recommend them all of my friends and we…read moreare lucky to working with this agenc. They are professional and whenever you have questions or issues they solve it right away. Highly recommended.

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

Great local shop, have used them over and over from my home to all of my cars. Always easy to talk…read moreto and to get advice. When my car was broken into years ago and the carrier was refusing to cover costs of items the owner took it as a disrespect and went to bat for me. Weeks later I received a check for everything that was taken. I always refer this company to all the new residents for their cars and condos!

The Bikofsky Agency is excellent. they are completely knowledgeable for both our home and car…read moreinsurance, working to find us the best rates. And their customer service is excellent. Greatly appreciated, and I highly recommend them.

David Bikofsky and Linda are the best. I have been their client for over 15 years. The service they…read moreprovide is prompt and meticulous.

I made the switch years ago to Gorman Insurance because I was looking for more when it came to my…read moreagent. Everyone is always e greatly helpful and a pleasure to work with.

Supreme service- this location is by far the best insurance company that I have ever dealt…read morewith-they always go above and beyond to ensure that my requests and preferences are tended to. Prompt follow up- regardless of how busy this location may be, I can always count on a quick and accurate turnaround for any requested information or inquiries. Resourceful - one of my favorite things about Gorman Insurance is there ability to compare prices and options of several different insurance companies, match them with what best suits the customers needs. I would highly recommend this agency and I will continue to recommend my friends and family to try them out!

Terrible client service, staff has no knowledge or problem solving skills. If you want someone to…read moreaddress an issue that you may have with your insurance do not go through them.

We have insured with Brownstone for more years than I care to say!! They are a fabulous agency! I…read morehave their phone Number memorized and I can always reach a live person to help me and if they don't have the answers off the top of their heads - they call me back with the information that I requested. For example - the bank is looking for a copy of the insurance policy - they email me a digital copy immediately and also they email one to the bank! Poof - in no time at all. And Glenn- the owner is always available to talk if needed. They have been in the business for a long time and know the business, their inventory and especially "brownstones" in Boston! I cannot recommend them highly enough! KP - Boston