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    Northwestern Mutual

    3.0 (2 reviews)

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    John Hancock Life Insurance Company - Clarendon Street entrance.

    John Hancock Life Insurance Company

    (20 reviews)

    Back Bay

    I would NEVER use this company! Absolutely terrible customer service, and it's all off-shore!…read more I had LTC insurance for my mom, and we followed her policy to the letter, at every turn there was an excuse why John Hancock could not pay out on the policy. Every item that was supposed to be a benefit of the policy, magically changed when it came time to use the policy. NEVER, NEVER, NEVER use this company!

    When you combine an unintelligent HR manager followed by a John Hancock 401k representative you get…read moremy situation. Where I have been trying to get a 401k payout for over a year and a half. The John Hancock 401k representatives are based in the Philippians. When they can't answer a question they simple say I don't know. They won't provide the person that has their money tied up in there 401k system any information, they won't do anything other then email the unintelligent HR representative more then once. When you want to talk to a supervisor they tell you whatever you want to hear and that they will call you back personally in 24 hrs. IE Ryan Wilson. There is also no way to contact cooperate or any supervisor above one individual in the chain of command. They hold onto you money with providing little to no information followed up by the HR manager that literally has no idea what he is doing. Anyone reading this do not work for Gaurdian Angels Home Care and do not allow these people to handle you 401k. If there is one misstep by your HR department the representatives of John Hancock will not serve you, nor will they assist an unintelligent HR personal in getting the proper paperwork in. There is a complete lack of accountability and leadership and if you ever need answers for why things are not getting processed only God can help you cause John Hancock won't. Starts at the top everything else rolls downhill. What a disgrace of a company.

    Northwestern Mutual - lifeinsurance - Updated May 2026

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