RE: Richard J. Baldwin…read more I would like to take a moment to acknowledge Richard's product knowledge, proficiency, kind personality and overall excellent customer service. I am beyond pleased with the results I have received. He brought options and benefits to my attention that I was completely unaware of (due to insurance change after decades). He explained processes to me and answered all my questions. I felt completely comfortable speaking with him. It was a great feeling of "getting somewhere", and things accomplished. I don't typically write reviews, but I wanted so much to share my experience with others, in a world where customer service sometimes seems dismal and frustrating. There's still a great representative out there! Thanks again for all your help Richard! Debi

I came to this area from a small community in Vermont. I had to find an insurance company to cover…read morebusiness insurance, car and rental. I walked into Paul T. Murphy Insurance and they immediately attended to me. I asked many questions and by the time I left, I knew I would chose them to do business with. They have been very accommodating and always contact right away when reaching out t communicate by email or leaving a message. I recently had a issue with my past Workmans Comp insurance and they had me covered and took so much stress of in just one afternoon. I highly recommend this agency. You will not have the same authentic business relations as you will with Paul T. Murphy.

I have had nothing but great experiences with Paul T Murphy insurance. My husband and I have used…read morethis agency for about three years. We have worked with Thomas who is super attentive; more than happy to explain all aspects of coverage and ensures we have the best deal available. Our current policies are through Preferred Mutual but we feel confident that annually the agency makes sure we are getting the best bang for our buck & doing the leg work for us! Highly recommend.

I can't say enough good things about State Fund. I moved from out of country three years ago and…read moredidn't have any idea how American auto insurance or renters insurance worked. Their agents took the time to walk me through everything and found me the best rates for both auto and renters insurance. When my auto insurance policy was about to lapse based on an oversight on my part they were quick to give me a call and let me know I needed to fix the issue. I'd highly recommend them for your insurance needs!

Garrett Maushart responded to my inquiry re: car ins. & responded to me by saying to wait until I…read morereceive the upcoming bill in June which I did. Garrett immediately called back when I got my renewal & has save me hundreds of dollars. I am very grateful to Garrett on his professionalism & expertise in his filed. Thankful & grateful to Garrett.

Don Tripp is my insurance guy! He covers my assets…read more If you want to save money while ensuring you have the proper insurance protection, give Don the chance to look over your property and casualty coverage. He specializes in getting extra savings by consolidating your coverage with a single company. It worked for me! Give Don a call today and you'll be more secure and may save some money at the same time.

Registered on Yelp just to say I love this agency. They've never given me a bum steer when it…read morecomes to the insurance I need, and more importantly, don't need. Good job guys!

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

Been with Goll insurance for over 6-7 years now. The guys - Bill and John are great. Anytime I…read morehave a question regarding home or car policy - they're quick to respond whether by phone or email. Customer service definitely rocks!

After getting information from John on a potential policy I decided not to proceed with that…read morecompany. John Goll was furious and even though I still see him on the street he won't talk to me. Very unprofessional.

I have had great experience with Point Insurance. The staff is friendly and efficient. We have…read morepersonal policies, commercial policies with them. I recently ran across a problem with my commercial policy and Lucas Lemes did EVERYTHING he could to make my bad situation as positive as possible. And he managed to do just that. He went out of his way to help me and my problem turned into a very positive experience. The costumer service was one of the BEST I had. I would totally recommend Point Insurance.

This isn't even my insurance agency, though they're affiliated with my agent in some way that I…read moredon't quite understand. Anyway, the office is closer than my agent. I stopped by because I needed some help navigating an RMV procedure/forms. Not only was Alan happy to help me, he was full of useful advice and just generally very personable. I'm thankful for the patient, thorough help I received and left the office very impressed! Absolutely recommend!

Worst insurance agency ever!…read more I needed insurance same day, and at the time Massachusetts had an outdated requirement that auto insurance policies be received wet ink signed by an agent to be considered valid, so most of the better carriers (Progressive, Geico, Amica) were out of the question. I called to get a quote and was told if I wanted a policy that day I needed to head to the office in a hurry because the only agent there wanted to head out early (2pm on a weekday). This should have been my first clue! I got a policy and and paid the 20% down, as I didn't have $1000 in cash on me (no checks/no credit cards accepted here). When I called up a few weeks later to see where to send the rest of the $, the agent was completely rude and acted like I was an idiot for not knowing to send it to Encompass (his agency) instead of him. When it came time for renewal, I got a good laugh. Their offer for renewal was 175% the average of their competitors. $1400 for a policy I could get from Progressive for $800? DENIED! I switched, called to cancel and was hung up on once I told them I would not be renewing and was switching to Progressive. Ok, that's professional... If that were the end of it, they would be getting a 3-star review. Maybe 2 at the worst. Flash forward 9 months, I am receiving daily calls from CCS, their debt collection outsourcer. They never cancelled my policy and are hunting me down for $120 (first month's premium before they default-cancelled my policy). In the past 3 weeks I have had to call 6 different "divisions" of Encompass, all while getting morning & evening wake-up calls from CCS, to get this matter resolved, and each one of them keeps trying to push me back to Central Square, claiming it is the agent's responsibility to process my non-renewal. Agreed! Get him to do it then or drop him as an authorized agent! Bottom Line: Both Central Square and their agency (Encompass) are the worst insurance providers ever -- both on price and on service. The Massachusetts Commissioner of Insurance should shut these guys down!