OK, an update to my recent review is due (it is the correct Yelp thing to do!): not only did…read moreNorfolk & Dedham send me the message that is posted here on Yelp, but I also received a private message from their Chief Marketing Officer apologizing and offering an explanation of what happened (along with his direct contact information) I replied to him with a thank you, especially for admitting what had happened and the strange details. The majority of companies don't even acknowledge the initial complaint and/or review, and N&D went well beyond that. All is well now, the year's premium paid in full and I am feeling much better!

I had full coverage with this auto insurance company. My parked car was hit by another driver while…read moreI was inside CVS. I immediately called the police to report the accident. The next day I filed a claim and even went back to CVS and checked with several nearby businesses for surveillance cameras, but none had any footage. I've never been in an accident or hit anyone's car in my life. After some time, my claim was denied by Tracy Larkwich, who was extremely rude. After one phone call, she completely stopped answering any of my calls. They denied the claim because they found yellow latex paint on my car. They claimed it doesn't belong on cars in Massachusetts and is usually on poles, so they decided I must have hit something and was lying about the accident. This is ridiculous. There are many vehicles in Massachusetts with yellow latex paint, and the accident happened in February when there was snow on the ground. Instead of helping their customer, this company is victimizing victims just to avoid paying claims. They take your premiums every month but refuse to honor the full coverage when you actually need it. Terrible service, rude adjuster, and completely unfair denial. I would never recommend this company to anyone. Stay away!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient

Tom Polito was very unprofessional and he was a racist, rude!!!.. Don't ever go to this insurance…read morecompany, they can't even handle my case correctly. I went through them for car insurance and when their was an issue with a rate they quoted me it took them weeks to even look into the issue. Then the company assured me they would resolve the premium increase and in the end did not. don't waste your money or time with this company.

Tom Polito was very unprofessional in handling my case. He was very rude and hung up on me midway…read morethrough a sentence. Please do not do business with this company.

The staff at Doren is the very best! Mr Doren always comes…read moreout to greet me and is so knowledgeable. Cheri goes the extra mile every time I need assistance. Go to Doren and you will never look back! Lisa S

I asked for an insurance quote for a 5 year old car. I was given an estimate of over $2000 per…read moreyear. Several other agencies gave me quotes around $1000 for the same coverage. I had asked for this quote over the phone. Because of my foreign accent the stupid lady thought I am stupid.

I also want to detail my own personal experience due to the other user's 1 star review. My father…read moreis a retired insurance agent, so 4 years ago, I asked if he could help with my policies (home and car) after my previous agency relocated too far away. He found that I was way over insured in some areas (car) and underinsured in others (home, umbrella, etc). Since he was retired and now out of state, he didn't have the ability to handle it all himself. My father recommended Steve Palenscar (a contact he made in the past as an insurance agent) SPECIFICALLY because he knew he would personally work with me to get properly insured, not use a preset default from a computer program. Long story short: Through a discussion over the phone about my finances, assets, family, etc, we were able to personalize my coverage to suit my family personally, and I am now adequately covered in case someone makes a claim against anyone in my immediate family (umbrella policy). I'm not an insurance expert, but I am paying less from my combined policies and am actually better protected. Below is part of my Google review related to customer service received so far. Since change to this agency, I have purchased 3 cars and Steve Palenscar has handled just about all of the painful RMV tasks that I have normally had to deal with. That includes having one of his guys wait in line at the RMV to get my plate for me! The 3rd and most recent vehicle purchase is what prompted me to write this review. I purchased a salvage (aka. totalled) car from an auction in Georgia, and soon learned that getting an out of state salvage car legally registered in MA is quite an ordeal. As always, I have been able to email Steve for help and advice and typically get all my complex questions answered in a day. I was given a simple set of tasks to complete, and he will handle all the rest. I cannot recommend this agency enough.

Steve and staff are the best, always there to help with all your needs. We have been with Foley &…read morePalenscar for many years and have many policies with them. We would like to thank them for many years of excellent service!! michael & Bridie B

Ramo is personable and makes sure that I am taken care of every time that I need her. She explains…read moreeverything to me in a way that I understand and I feel confident leaving her office.

Ramo is by far the BEST agent anyone could ever ask for! I couldn't recommend her enough. She's…read morealways there when you need her and goes above and beyond to make sure you're taken care of. She's the best in the business!

Membership has its privileges. Coming prepared with an appointment and all of our documents from…read morethe RMV checklist made upgrading to a real ID fast and easy. Getting a registry appointment nearby was next to impossible and we were able to get this appointment quickly. The staff ran the line efficiently and kept the process orderly.

I called this location for an insurance price quote after our car unexpectedly died & once we found…read morea new car. They were about $1,000 MORE for the same coverage levels for Maphre Insurance. What a rip off, agent tried to tell me it was because we cancelled our insurance before we purchased another vehicle, so we lost our safe driver discount. I could have believed that if it was not the same coverage level or a different insurance company. Not the case!