Great agency. Been using them for years! Do all my business and personal insurance with them. Great service.

Excellent claims service from Bender Hatch group, especially from Lisa Gaine and the adjusters. So relieved to have them take care of my accident experience! read more

After 35 plus years of being a customer. My agent 's response was "yup" I would not know if you were a member of AAA unless you told me. I would think that is responsibility as my agent to ask. Isn't that what I pay you for? So with that I have chosen to move to a new agent and a new company as well. read more

Francine Latham has been a very responsive and hardworking agent on my behalf at Bender Hatch Insurance Agency. She did a great job finding me a more competitive provider for home, umbrella and auto policies. read more

Hi I been dealing with lisa gaines for many years. My car got hit and recently had it repaired. Lisa has been great with all the paperwork and emails etc. She is the best Frankie Imbergamo Boston Massachusetts read more

I recommend this company. I have done business with them for over thirty years. My agent Julie McCusker is a gem. She is friendly, knowledgeable and always responds to questions promptly. read more

In a world where client experience is rapidly declining, I am blow away by the quality of service provided by Michelle Whelan. We needed to transfer my child's car registration from CA to MA, without me having to travel to MA. To say this was causing me a tone of stress, is an understatement. Not only did Michelle handle the entire transaction, found the best possible and most cost effective insurance coverage, kept me up-to-date during the entire process but she did it all with the most kindness and patience. What Michelle doesn't know, is that I've consulted hundreds of businesses in my career and know high quality service when I come across it. Beyond impressed! Money is in the relationships, and Bender Hatch definitely understand the power of that. Deeply grateful and I can only hope more take your lead on client experience! God bless! read more

When I was recently thinking back on my last conversation with Julie McCusker in order to write this review, I found myself considering whether I should suggest to her company that Julie teach a class for employees on how to talk with and interact with customers. But then I realized--what she has simply can't be taught. It's a gift. The words could be taught, perhaps, but not the presentation. Whenever I call Julie, her response is always warm and friendly, as though we've been longtime friends rather than two people engaged in the usual cool and crisp business communication. I can almost always picture a big smile on her face, as if she has just won the lottery. When I bring up my questions or concerns, I know that at 95 years old I can sometimes be forgetful, slow to think or respond, uncertain, or indecisive--all the qualities that many people experience in the stage of life we jokingly call the "Golden Years." If I try to excuse myself for making a mistake or needing more information, she immediately offers the answers, solutions, or guidance I need. Recently she sent me an email that I glanced at briefly, only to lose track of it somewhere on my computer. I felt a bit embarrassed, but when I contacted her for another copy, I believe it was back in my hands within a minute or two. I would need many adjectives to fully describe Julie: intelligent, knowledgeable, pleasant, understanding, happy, energetic, considerate, and--very importantly--honest and trustworthy. I truly believe she always has the customer's best interest in mind when handling any business matter. I trust any suggestion or advice she gives me. If I were asked, on a scale of 1 to 10, "How do you like Julie McCusker working on your issue?" If 10 is the best... she is a 10+. Sincerely, William E. Goode read more

Francine is AMAZING!! Knowledgeable and on top of the issues! She Gives great advice!

Francine is amazing. So helpful. She has walked me through multiple processes so i understand them better and also looked at ways we can save money. She is very responsive and customer-focused. read more

Thanks to Barbara McDonough/Bender Hatch Insurance for pulling out all the stops to accomplish miracles for our business issues on the second day of the new year. We've been with Hatch for decades for most of our insurance -- you cannot do better for all insurance needs. Thanks to Barbara (and all Hatch agents) for the amazing service. Anne-Marie A, read more

Francine was helpful, patient, and went to bat for me. I really appreciate her expertise, time, and effort.

I worked with Lisa to obtain a quote for my car and renter's insurance. Not only did she quote me a rate that was less than half of what I was paying with my last provider, she was extremely attentive, patience, clear, and supportive. Lisa was very transparent about the rates she could provide, and even followed up with ample information even after I signaled that I may be going with another agent. However, the rates she provided were still the most competitive; so for the service and the value, it doing business with Bender Hatch ended up being a no-brainer. I'm now a happy customer! I would recommend this agency to anyone seeking superior service at a (substantially) more affordable rate! Looking forward to continuing to work with you, Lisa (and co)! :) read more

As the first quarter nears the end for 2024, I know that I will be receiving a call from my agents representation... Lisa Gaine or Michelle Whalen of Bender Hatch. They have watched over my policies (Home and Auto) for nearly 3 decades, and I know they will keep me abreast of anything that I am entitled to. Although I've changed the carrier for my policies, my agent has always remained the same. I would highly recommend the agency for all your insurance needs. At the moment, I am considering life insurance policies for my family but have not found the time to speak with them yet. read more

Just re-newed our policies with Amy Strout and she made it so easy and quick. Amy checked all polices to ensure we were properly covered, and all our records were updated and accurate - Thanks A+ read more

Barry McMorrow has been my expert, loyal, trusted insurance advisor to me for more than two decades. From our first meeting in the downtown Boston office when I first moved to Massachusetts and needed to transfer title & plates, through numerous car purchases & our home purchase... he's the best. Even through that one car we had to buy twice in the same week (oops!), he's made is simple, straightforward, and our pleasure. I highly recommend Barry at Hatch! read more

This is a highly recommended agency with wonderful customer service. Francine is always looking for ways to enhance my policies. Very grateful. read more

I worked with Linda Gaine from Bender Hatch to explore new Car and Home Insurance companies. Linda helped me identify what I wanted and provided me with a wealth of information about different options. When I was ready to choose, she sought the best balance between policy options and rates and personally carried everything over the finish line. I wish I engaged her earlier to do this because she not only lowered my rates but got me much better coverage. She is a consummate professional one can only hope for in an Agent and I highly recommend her and her Agency Bender Hatch. read more

Francine has excellent customer service and provides expeditious quotes. She is diligent and easy to talk to

Julie at BenderHatch provides personalized and professional service. This really makes our family feel cared for and protected. HIGHLY Recommend! read more

Highly recommend Lisa Gaine for all your insurance needs. Having insurance is a necessary hassle, but getting coverage shouldn't be. After dealing with an agent at another company I was frustrated and at the end of my rope but after being connected with Lisa my blood pressure returned to normal, my policy options were explained and coverage was obtained without breaking a sweat. Thank you Lisa, you earned this review read more

I reached out to Jessica K. to make sure all my ducks were in a row for my registration renewal this year. She made me aware of some action items and I was more than happy to get them taken care of now than in May when I need to renew my registration. Avoiding headaches in the future is a huge help to me! read more

Barry McMorrow has been our trusted insurance advisor on all of our properties since 2014. He guided us through the insurance process of 2 home purchases and transitioning 2 properties from primary residence to rental property. Highly recommend Barry and Bender Hatch--they keep our home and rentals well covered, safe and secure. read more

I was scrambling to find new umbrella insurance, after Liberty Mutual decided to drop my non-owned auto policy. Nobody expects a client to need umbrella insurance but also to not have a car. Karen Whelchel was able to find a solution for me, and she worked with me both tirelessly and with great professionalism over the course of 3 weeks to make sure it all happened before my other policies expired. In all that time she was never the blocker -- it was usually her waiting for me to do things. I compared with several other agencies, but the responsiveness and willingness to work to find a solution really sealed the deal with Bender Hatch. We were able to do everything electronically without going in or scheduling synchronous meetings, which also really helped. Thank you, Karen! read more

Amy Stroud got us good coverage for our "difficult to insure" house, where all other agents failed. She's a great agent!

Josiah Hatch was incredibly helpful getting me a quick quote on a unique home insurance need on a very tight timeline. He will always try to get you the best deal. In the past 18 mos since choosing Bender Hatch, I've worked closely with Francine of Bender Hatch. Francine is extremely responsive and has helped me modify my homeowners policy, add an umbrella policy, two auto policies and even a wedding postponement policy. She gets back to me almost immediately and always looks to find ways to lower the cost of my policies. I HIGHLY recommend Bender Hatch. read more

Cathy Mellen is an outstanding professional and a wonderful ambassador for Bender Hatch. Cathy is always willing to go the "extra mile" for her clients and make sure all the bases are touch and any issues are fully addressed to satisfy any requirement. Her approach is personal, friendly and courteous with prompt response to all requests and an expressed willingness to "get the job done" for the client. If she needs to research for information and/or explore ideas with a provider she'll do so. She has taken care of all of our coverages on both the Cape and in Florida. Cathy is a true professional with a personal touch. Hard to get this kind of attention anywhere else. In my opinion, she's the best and a worthy contributor to Bender Hatch. Fran Piscitelli Naples FL read more

very prompt with information when asked.friendly and professional.I have my automobile and home owners policies with them .I have been with them for.many years . read more

I've been a customer with this insurance agency in Boston now over 20+ years and have received nothing less than top notch professional service. They make it their business to ensure each of their employees are capable of handling most any type of insurance issue so know that you are dealing with not only friendly, courteous , but knowledgeable & caring group of professionals who actually delivers their word. They parallel by none. read more

Bender Hatch Insurance has been nothing short of being fantastic in handling our insurance needs. Kara is THE BEST! My auto, home and son's insurance are all with Bender Hatch. Anytime I have called Kara to explain one thing or another, she has gotten back to me quickly and has thoroughly explained anything I was unsure of. Thank you Kara for all that you do! read more

Today, people question the need for insurance agents, but with the complexity of coverage, they are an absolute must! I was most happy with Shayna, who patiently guided me through all the options to ensure i was properly, but not over, covered. read more

We've been Bender Hatch customers for years and have always had great service, prompt and informed answers to questions, good attention to possible savings and alternate coverages, and pleasant people to talk to. Francine Latham has been our agent for a while. She is great and always reachable. We recently bought a new car, and the salesman complimented Francine on her processing of car insurance details. Highly recommended. read more

I cannot say enough about my agent Lisa Gaine. She has repeatedly gone above and beyond to help me over the past few years and especially recently when I was unfortunately involved in a total loss accident. I highly recommend Bender Hatch Insurance and hope you are lucky enough to get an agent as dedicated as she is. read more

Barry McMorrow has been an awesome insurance agent for the many years I have used Bender Hatch. He is always on the look out for the best plan for my car and renter's insurance. I highly recommend his services! read more

Once again my thanks to Wendy at our local Office in Charlestown.Wendy has been here for as long as i can remember.She was recommended ,ofcourse by Family.I had just came back home from Florida and needed to switch over my car registration and find insurance for my vehicle.All it took was one call to Wendy and she did everything for me ,that was 8 years ago and i never have to do a thing except make the call to Wendy .Insurance companies have changed but my forever Agent is still Wendy Recently my Homeowners Policy was cancelled ,they gave me2 weeks to find a new Insurance company.Wendy to the rescue.All it took was one phone call and i now have a new policy without even leaving my house. I Believe you cant find better service anywhere.Everyone i have ever had to speak to ,makes you feel like you are Family ,they are all very knowledgeble and friendly and get the job done very quickly . I highly recommend Bender Hatch Insurance Co. come visit us in Charlestown right here on Main Steet. read more

Julie Hartmann was a lifesaver! My old insurance company never informed me of Travelers canceling my insurance and by the time I found out I only had a few weeks to do repairs and no contractors could work in that time frame. Julie patiently walked me through the process and was communicative throughout the entire process! I was able to get a new policy and I can't get over how she went above and beyond for a freaked-out customer. I'm so happy I choose Bender Hatch and Julie was my agent! Now, I can breathe easy again and not be nervous living without insurance. Julie is great! read more

I still can't say enough about the terrific service from BenderHatch, and as someone who still can't figure out how Massachusetts figures our SDIP, I really need agents to explain it in English for me. Really, what are points, surchargable incidents (and why are ones that I think would be charged not actually charged?), clean in 3 and/or clean in 6 and WHY doesn't the state explain it simply on their website??? Who knows, but if you call and/or email BenderHatch, they will help :) Julie and Kara have been incredibly helpful with my dozens of questions ranging from those above to how could I keep my green license plate (sadly, that was really up to the state) to this month's "how can I get my premium down?". My new policy just started, is $153 less than last year's and I am pretty excited about that!! read more

I had the best agent you could hope for. Cathy Mellen was always available in a timely manner to help out with complicated and simple questions that I would have. Cathy would get me the information and cost for a new policy or a renewal of a policy, after researching several companies to get me the best price and coverage. I would highly recommend Bender Hatch Insurance Agency to my family and friends. I have been a completely satisfied customer for many years. read more

Over the years, the service from my now former insurance agent just got worse and worse. When I got my latest auto policy renewal invoice, I noticed it had gone up over $1000.00 yet without one word from my agent. That was the straw for me! I remember a friend had mentioned how happy she was with her agent, Wendy Sheridan, at Bender Hatch so I called Wendy right then and there. First of all, she answers the phone! How refreshing to reach a live body. Secondly, Wendy knows her stuff and doesn't leave you hanging. I explained my dilemma to Wendy and within an hour, Wendy had a better quote than I ever had and saved me over $1000 so I was paying my old rate for better coverage! In conversation with her, I mentioned that I needed to update my title but didn't want to stand in line at the registry. Wendy went above and beyond and sent me a form to take care of that. I have now turned over my home owner's insurance to her and any other insurance needs which may arise will be going straight to Wendy. Wendy is a professional who knows her products, understands the importance of good, timely customer service, and actually does her job. This is the kind of service I deserve and I think you do too! Be kind to yourself and call Wendy. You won't regret it. read more

Francine was excellent! She not only helped us sort out our insurance issue but she even got us a better policy at a better price! She was pleasant and very easy to work with and we couldn't be happier! I highly recommend doing business here! read more