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Liberty Mutual Insurance

1.5 (573 reviews)
Closed • 7:00 am - 6:00 pm
Updated 2 months ago

Services - Liberty Mutual Insurance

Homeowner or property

Car and truck insurance

Life insurance

Liberty Mutual Insurance Photos

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1 month ago

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2 months ago

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1 month ago

Well spoken. Explained everything well. Answered my questions well. Was very polite and courteous.

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3 months ago

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14 days ago

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5 days ago

Thankful for representative who gave good assistance to give information to preceed to receive right policy at this time !

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1 month ago

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15 hours ago

My agent was professional and personable not to mention patient. She explained everything in detail.

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16 hours ago

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3 months ago

Liberty Mutual has been a consistent resource for my insurance needs. I truly love working with them

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1 month ago

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1 month ago

From Hugo assistance and explanation of policy options to the website use, all went well.

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12 days ago

Just wish I could bundle auto but you are higher than the Hartford. there is nothing else to say - your auto is to expensive.

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2 months ago

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2 months ago

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2 months ago

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3 months ago

No pushy sales talk, just great price and easy transaction. Was able to save almost $200 on a 6 month policy. Very pleased.

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3 months ago

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23 days ago

it was good. Louis was nice and knowledgeabl. He found me a great rate for car insurance

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27 days ago

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3 months ago

Amazing!!! They saved us 900.00 dollars on our insurance. Customer service was amazing and helpful

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3 months ago

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2 months ago

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3 months ago

I've enjoyed working with yall to get my new policy up and running before my coverage expired

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3 months ago

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3 months ago

I would highly recommend Liberty mutual they're very professional knowledgeable courteous and helpful

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3 months ago

I had trouble signing my policy but you worked with me and got it done I do appreciate your help thank you

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3 months ago

The representative was very professional and went through everything step by step with everything I needed to know she was very polite

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3 months ago

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1 month ago

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4 months ago

Helpful 1
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3 months ago

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1 month ago

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2 months ago

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3 months ago

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2 months ago

The representative was extremely helpful and explained my options I am very pleased and look forward to the services you provide

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9 months ago

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3 months ago

The phone agent was courteous, helpful, professional, and personable. I was quite impressed.

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3 months ago

my agent Jenniffer is professional and helpful. She is attentive and led the conversation comfortably.

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2 months ago

I was trying to add a new vehicle to my policy but it raised the price of my insurance premium. Do you have bundles to mitigate the costs?

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Kaplansky Insurance - Brookline

Kaplansky Insurance - Brookline

(29 reviews)

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

Liberty Mutual Insurance - homeinsurance - Updated May 2026

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